Call 21112178946696441 2026-09-15 · Jeevan Jeejo · 0:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | No_requirement | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | new_registration (campaign_name:high) |
Audio: clear: The customer's side has some slight background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.54
confidence high · +0/−6
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent did not attempt any discovery after the customer stated no immediate requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
While the agent asked about a current need, they failed to schedule a specific callback date when the customer said no.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call was ended without a quote, a scheduled callback, or a platform walkthrough being agreed upon.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 87% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Sir, I am Jeevan speaking from the JSW One platform. Sir, we received a registration from you here...
Summary
The agent called a customer who had recently registered on the platform. The agent asked if they had a current requirement for HR/CR, and the customer replied no. The agent then ended the call without attempting any discovery or scheduling a specific next step.
Coaching
When a customer says they have no current requirement, you must still attempt discovery to understand their business and schedule a specific follow-up call instead of ending the conversation.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, I am Jeevan speaking from the JSW One platform. Sir, we received a registration from you here... The agent correctly referenced the customer's registration, which is the appropriate opener for this pitch type. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent did not ask any of the four basic profile verification questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent did not attempt any discovery after the customer stated no immediate requirement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any features or benefits of the JSW One platform. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | If any requirement comes up in the future, please give a call. While the agent asked about a current need, they failed to schedule a specific callback date when the customer said no. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call was ended without a quote, a scheduled callback, or a platform walkthrough being agreed upon. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.872 heavy | 14.3s | 2.1s | 36.6s | 6.0s | 314.7 | 0 | 5 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.2s
Hello?
agent
2.0s
Yes.
हां।
agent
2.7s
Sir, I am Jeevan speaking from the JSW One platform. Sir, we received a registration from you here, so we wanted to know if you are looking for any HR CR sheet or coil right now?
सर मैं जीवन बात कर रहा हूं JSW One platform से। सर आपका एक registration मिला था इधर तो जानना चाहते थे कि आप कोई HR CR sheet या coil देख रहे हो अभी?
customer
8.7s
What?
क्या?
agent
9.5s
Is there any requirement for HR CR coil or sheet right now?
HR CR coil या sheet का कुछ requirement है अभी?
customer
12.0s
No, no.
नहीं नहीं।
agent
13.1s
Okay, fine. I saw your registration, that's why I called, sir. If any requirement comes up in the future, please give a call.
अच्छा ठीक है। आपका registration देखा था इसलिए फोन किया था सर। अगर कोई requirement future में आएगा तो जरा call कर दीजिए।
customer
18.6s
No problem.
कोई बात नहीं।
agent
19.8s
Okay, thank you.