{
  "ucid": "21112178946696441",
  "call_date": "2026-09-15",
  "start_time": "2026-09-15 15:39:24",
  "end_time": "2026-09-15 15:40:17",
  "duration_sec": 53,
  "campaign": "MSME_IS_PANIndia_NewReg_260526",
  "disposition": "No_requirement",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA25e6fe2c9fb098de2cc7e051dcbdf511.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 50,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178946696441__DIA25e6fe2c9fb098de2cc7e051dcbdf511.mp3",
  "audio_bytes": 95688,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 31.896,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?\n[2s] AGENT: Yes.   (हां।)\n[3s] AGENT: Sir, I am Jeevan speaking from the JSW One platform. Sir, we received a registration from you here, so we wanted to know if you are looking for any HR CR sheet or coil right now?   (सर मैं जीवन बात कर रहा हूं JSW One platform से। सर आपका एक registration मिला था इधर तो जानना चाहते थे कि आप कोई HR CR sheet या coil देख रहे हो अभी?)\n[9s] CUSTOMER: What?   (क्या?)\n[10s] AGENT: Is there any requirement for HR CR coil or sheet right now?   (HR CR coil या sheet का कुछ requirement है अभी?)\n[12s] CUSTOMER: No, no.   (नहीं नहीं।)\n[13s] AGENT: Okay, fine. I saw your registration, that's why I called, sir. If any requirement comes up in the future, please give a call.   (अच्छा ठीक है। आपका registration देखा था इसलिए फोन किया था सर। अगर कोई requirement future में आएगा तो जरा call कर दीजिए।)\n[19s] CUSTOMER: No problem.   (कोई बात नहीं।)\n[20s] AGENT: Okay, thank you.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 9,
  "connected": 1,
  "audio_notes": "clear: The customer's side has some slight background noise but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "9 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:high",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they have no current requirement, you must still attempt discovery to understand their business and schedule a specific follow-up call instead of ending the conversation.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a customer who had recently registered on the platform. The agent asked if they had a current requirement for HR/CR, and the customer replied no. The agent then ended the call without attempting any discovery or scheduling a specific next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, I am Jeevan speaking from the JSW One platform. Sir, we received a registration from you here...\", \"comment\": \"The agent correctly referenced the customer's registration, which is the appropriate opener for this pitch type.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any of the four basic profile verification questions.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not attempt any discovery after the customer stated no immediate requirement.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any features or benefits of the JSW One platform.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"If any requirement comes up in the future, please give a call.\", \"comment\": \"While the agent asked about a current need, they failed to schedule a specific callback date when the customer said no.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was ended without a quote, a scheduled callback, or a platform walkthrough being agreed upon.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current requirement, you must still attempt discovery to understand their business and schedule a specific follow-up call instead of ending the conversation.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a customer who had recently registered on the platform. The agent asked if they had a current requirement for HR/CR, and the customer replied no. The agent then ended the call without attempting any discovery or scheduling a specific next step.\"}",
  "error": null,
  "latency_ms": 32057,
  "input_tokens": 2883,
  "output_tokens": 702,
  "created_at": "2026-09-25 10:46:24",
  "sentiment": "negative",
  "sentiment_score": -0.54,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 6,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.872,
  "agent_talk_sec": 14.3,
  "customer_talk_sec": 2.1,
  "dead_air_sec": 36.6,
  "longest_monologue_sec": 6.0,
  "agent_wpm": 314.7,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 4,
  "discovery_qs": 2,
  "words_agent": 75,
  "words_customer": 6,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178946696441",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.18,
      "end_s": 1.6,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178946696441",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.0,
      "end_s": 2.27,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178946696441",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.67,
      "end_s": 8.4,
      "text_en": "Sir, I am Jeevan speaking from the JSW One platform. Sir, we received a registration from you here, so we wanted to know if you are looking for any HR CR sheet or coil right now?",
      "text_native": "सर मैं जीवन बात कर रहा हूं JSW One platform से। सर आपका एक registration मिला था इधर तो जानना चाहते थे कि आप कोई HR CR sheet या coil देख रहे हो अभी?"
    },
    {
      "ucid": "21112178946696441",
      "idx": 3,
      "speaker": "customer",
      "start_s": 8.7,
      "end_s": 9.08,
      "text_en": "What?",
      "text_native": "क्या?"
    },
    {
      "ucid": "21112178946696441",
      "idx": 4,
      "speaker": "agent",
      "start_s": 9.5,
      "end_s": 11.7,
      "text_en": "Is there any requirement for HR CR coil or sheet right now?",
      "text_native": "HR CR coil या sheet का कुछ requirement है अभी?"
    },
    {
      "ucid": "21112178946696441",
      "idx": 5,
      "speaker": "customer",
      "start_s": 12.0,
      "end_s": 12.6,
      "text_en": "No, no.",
      "text_native": "नहीं नहीं।"
    },
    {
      "ucid": "21112178946696441",
      "idx": 6,
      "speaker": "agent",
      "start_s": 13.1,
      "end_s": 18.3,
      "text_en": "Okay, fine. I saw your registration, that's why I called, sir. If any requirement comes up in the future, please give a call.",
      "text_native": "अच्छा ठीक है। आपका registration देखा था इसलिए फोन किया था सर। अगर कोई requirement future में आएगा तो जरा call कर दीजिए।"
    },
    {
      "ucid": "21112178946696441",
      "idx": 7,
      "speaker": "customer",
      "start_s": 18.6,
      "end_s": 19.3,
      "text_en": "No problem.",
      "text_native": "कोई बात नहीं।"
    },
    {
      "ucid": "21112178946696441",
      "idx": 8,
      "speaker": "agent",
      "start_s": 19.8,
      "end_s": 20.7,
      "text_en": "Okay, thank you.",
      "text_native": "Okay, thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178946696441",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, I am Jeevan speaking from the JSW One platform. Sir, we received a registration from you here...",
      "comment": "The agent correctly referenced the customer's registration, which is the appropriate opener for this pitch type."
    },
    {
      "ucid": "21112178946696441",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any of the four basic profile verification questions."
    },
    {
      "ucid": "21112178946696441",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not attempt any discovery after the customer stated no immediate requirement."
    },
    {
      "ucid": "21112178946696441",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any features or benefits of the JSW One platform."
    },
    {
      "ucid": "21112178946696441",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "If any requirement comes up in the future, please give a call.",
      "comment": "While the agent asked about a current need, they failed to schedule a specific callback date when the customer said no."
    },
    {
      "ucid": "21112178946696441",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was ended without a quote, a scheduled callback, or a platform walkthrough being agreed upon."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}