Call 21112178946544661 2026-09-15 · sudeeps · 2:00
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Does_not_deal_Steel | full conversation 29 turns, clean transcript (0% inaudible) | Hindi | 29 | new_registration (campaign_name:high) |
Audio: clear: The customer's voice is slightly muffled at times but is generally understandable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: Stainless Steel (SS 304)
3 · Supply
US
spec_not_available
Agent confirmed JSW One deals in Mild Steel (MS), but the customer requires Stainless Steel (SS).
4 · Sentiment
the CUSTOMER
+0.30
confidence high · +12/−0
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call was disqualified on material type before any of the 8 core discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback date, or a walkthrough being scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.0 pts
Verify basic profile (4 Qs)
The agent only verified the name/company, missing the other 3 required profile questions before moving on.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।
did well
Warm welcome opener
Sunil ji, this is Sudeep speaking from JSW One Jindal. Your company was registered on our portal and this was in reference with your steel procurement
First opportunity identified
Are you planning anything in steel right now, sir? Do you need material?
Summary
The agent contacted a new registrant to discuss their steel procurement. The customer confirmed a requirement for 12 tons of 304 grade steel. The agent correctly identified this as Stainless Steel (SS) and informed the customer that the JSW One platform only sells Mild Steel (MS), leading to a polite end to the call.
Coaching
You did well to quickly identify the material mismatch. In future, aim to capture basic profile info like city and procurement role upfront, as this data is valuable even if the lead is disqualified.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sunil ji, this is Sudeep speaking from JSW One Jindal. Your company was registered on our portal and this was in reference with your steel procurement. The agent gave a warm, professional opening that stated the reason for the call clearly. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Mr. Sunil from Dashwant Private Limited? The agent only verified the name/company, missing the other 3 required profile questions before moving on. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call was disqualified on material type before any of the 8 core discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 | Okay, this portal, sir, here we deal in MS, we don't do SS. The agent only explained what the platform doesn't do, without mentioning any of the key value propositions like pricing or test certificates. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | Are you planning anything in steel right now, sir? Do you need material? The agent successfully asked for a current requirement and attempted to capture the spec before finding it was out of scope. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a specific callback date, or a walkthrough being scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.519 | 28.5s | 26.4s | 65.1s | 6.4s | 288.4 | 0 | 15 | 14 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
3.0s
Hello?
हलो?
agent
3.6s
Yes. Mr. Sunil from Dashwant Private Limited?
हां जी। मिस्टर सुनील फ्रॉम दशवंत प्राइवेट लिमिटेड?
customer
6.7s
Yes, yes.
हां जी, हां जी।
agent
7.4s
Sunil ji, this is Sudeep speaking from JSW One Jindal.
सुनील जी, सुदीप बोल रहा हूं JSW One जिंदल से।
customer
9.8s
Yes, yes.
हां जी, हां जी।
agent
10.2s
Your company was registered on our portal and this was in reference with your steel procurement.
आपका कंपनी रजिस्टर्ड हुआ था हमारे पोर्टल पर and this was in reference with your steel procurement.
customer
14.0s
Yes, yes.
हां जी, हां जी।
agent
14.6s
Are you planning anything in steel right now, sir? Do you need material?
अभी स्टील में कुछ प्लानिंग कर रहे हो क्या सर? मटेरियल लगने वाला है आपको?
customer
17.2s
In steel, we have just taken, umm, around 12 tons right now.
स्टील में अभी हमने लिया है, उम, करीब 12 टन लिया है अभी।
agent
20.9s
Okay.
customer
21.4s
Another order is in process, if that gets finalized, then approximately 12, that much more ton will be needed.
अगला एक आर्डर और प्रोसेस में है, अगर वो फाइनल हो जाता है तो लगभग 12, इतना टन और लगेगा अभी।
agent
25.2s
12 to 13 more tons will be needed, you are saying. Which material?
12 से 13 टन और लगेगा आप बोल रहे हो। कौनसा मटेरियल?
customer
27.2s
Meaning 12, 12 means we took 12 itself, meaning it was booked. This will arrive plus 12 more will be needed. And as the rest of the orders increase, it will keep increasing.
मतलब 12, 12 का मतलब 12 ही ले लिया, मतलब बुक कर दिया था। ये आ जाएगा प्लस 12 और लगेगा। और बाकी आर्डर जितना इनक्रीस होता जाएगा वो बढ़ता जाएगा।
agent
33.8s
Okay. Which material was this?
ठीक है। ये कौनसा मटेरियल था?
customer
35.3s
This was 304 grade, 1 mm.
ये था 304 का 1 mm.
agent
37.5s
Oh, do you deal in SS, sir?
अच्छा, SS में डील करते हो क्या सर आप?
customer
39.2s
SS, yes.
SS, हां जी।
agent
40.0s
Okay, this portal, sir, here we deal in MS, we don't do SS.
अच्छा, ये जो पोर्टल है ना सर, यहां पे हम MS में डील करते हैं, सिर्फ SS नहीं करते।
customer
42.8s
The product that is being made, it's an OEM product and their requirement is that it will either be made in JSW or in Salem, will be made in SAIL.
वो जो प्रोडक्ट बन रहा है ना, वो OEM प्रोडक्ट है और उसमे रिक्वायरमेंट है उनकी, या तो JSW में बनेगा या सेलम में बनेगा, सेल में बनेगा।
agent
48.2s
Okay, but to be very precise, we used to do SS a year ago but we are not doing it now, sir.
अच्छा, but to be very precise, SS हम करते थे आज से एक साल पहले but अभी नहीं कर रहे सर।
agent
52.7s
Right now we only deal in MS, HR E250,
अभी हम सिर्फ MS में डील करते हैं, HR E250,
customer
54.8s
Okay okay, you do it in MS.
अच्छा अच्छा, MS में करते हैं।
agent
56.2s
Yes sir.
customer
56.8s
Okay, okay.
agent
57.4s
So MS, do you need material in MS?
तो MS, MS में लगता है क्या मटेरियल?
customer
58.8s
MS is not needed at all.
MS बिलकुल नहीं लगता।
agent
60.0s
Not needed at all. Okay sir. Okay, okay.
बिलकुल नहीं लगता। ठीक है सर। Okay, okay.
customer
61.2s
Okay, thank you so much.
चलो, thank you so much.
agent
62.2s
Yeah. Okay, okay.