{ "ucid": "21112178946544661", "call_date": "2026-09-15", "start_time": "2026-09-15 15:14:06", "end_time": "2026-09-15 15:16:06", "duration_sec": 120, "campaign": "MSME_IS_PANIndia_NewReg_260526", "disposition": "Does_not_deal_Steel", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA26a75bb1f2bedce42ea9cbf8ac774083.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 59, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178946544661__DIA26a75bb1f2bedce42ea9cbf8ac774083.mp3", "audio_bytes": 295704, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 98.568, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[3s] CUSTOMER: Hello? (हलो?)\n[4s] AGENT: Yes. Mr. Sunil from Dashwant Private Limited? (हां जी। मिस्टर सुनील फ्रॉम दशवंत प्राइवेट लिमिटेड?)\n[7s] CUSTOMER: Yes, yes. (हां जी, हां जी।)\n[7s] AGENT: Sunil ji, this is Sudeep speaking from JSW One Jindal. (सुनील जी, सुदीप बोल रहा हूं JSW One जिंदल से।)\n[10s] CUSTOMER: Yes, yes. (हां जी, हां जी।)\n[10s] AGENT: Your company was registered on our portal and this was in reference with your steel procurement. (आपका कंपनी रजिस्टर्ड हुआ था हमारे पोर्टल पर and this was in reference with your steel procurement.)\n[14s] CUSTOMER: Yes, yes. (हां जी, हां जी।)\n[15s] AGENT: Are you planning anything in steel right now, sir? Do you need material? (अभी स्टील में कुछ प्लानिंग कर रहे हो क्या सर? मटेरियल लगने वाला है आपको?)\n[17s] CUSTOMER: In steel, we have just taken, umm, around 12 tons right now. (स्टील में अभी हमने लिया है, उम, करीब 12 टन लिया है अभी।)\n[21s] AGENT: Okay.\n[21s] CUSTOMER: Another order is in process, if that gets finalized, then approximately 12, that much more ton will be needed. (अगला एक आर्डर और प्रोसेस में है, अगर वो फाइनल हो जाता है तो लगभग 12, इतना टन और लगेगा अभी।)\n[25s] AGENT: 12 to 13 more tons will be needed, you are saying. Which material? (12 से 13 टन और लगेगा आप बोल रहे हो। कौनसा मटेरियल?)\n[27s] CUSTOMER: Meaning 12, 12 means we took 12 itself, meaning it was booked. This will arrive plus 12 more will be needed. And as the rest of the orders increase, it will keep increasing. (मतलब 12, 12 का मतलब 12 ही ले लिया, मतलब बुक कर दिया था। ये आ जाएगा प्लस 12 और लगेगा। और बाकी आर्डर जितना इनक्रीस होता जाएगा वो बढ़ता जाएगा।)\n[34s] AGENT: Okay. Which material was this? (ठीक है। ये कौनसा मटेरियल था?)\n[35s] CUSTOMER: This was 304 grade, 1 mm. (ये था 304 का 1 mm.)\n[38s] AGENT: Oh, do you deal in SS, sir? (अच्छा, SS में डील करते हो क्या सर आप?)\n[39s] CUSTOMER: SS, yes. (SS, हां जी।)\n[40s] AGENT: Okay, this portal, sir, here we deal in MS, we don't do SS. (अच्छा, ये जो पोर्टल है ना सर, यहां पे हम MS में डील करते हैं, सिर्फ SS नहीं करते।)\n[43s] CUSTOMER: The product that is being made, it's an OEM product and their requirement is that it will either be made in JSW or in Salem, will be made in SAIL. (वो जो प्रोडक्ट बन रहा है ना, वो OEM प्रोडक्ट है और उसमे रिक्वायरमेंट है उनकी, या तो JSW में बनेगा या सेलम में बनेगा, सेल में बनेगा।)\n[48s] AGENT: Okay, but to be very precise, we used to do SS a year ago but we are not doing it now, sir. (अच्छा, but to be very precise, SS हम करते थे आज से एक साल पहले but अभी नहीं कर रहे सर।)\n[53s] AGENT: Right now we only deal in MS, HR E250, (अभी हम सिर्फ MS में डील करते हैं, HR E250,)\n[55s] CUSTOMER: Okay okay, you do it in MS. (अच्छा अच्छा, MS में करते हैं।)\n[56s] AGENT: Yes sir.\n[57s] CUSTOMER: Okay, okay.\n[57s] AGENT: So MS, do you need material in MS? (तो MS, MS में लगता है क्या मटेरियल?)\n[59s] CUSTOMER: MS is not needed at all. (MS बिलकुल नहीं लगता।)\n[60s] AGENT: Not needed at all. Okay sir. Okay, okay. (बिलकुल नहीं लगता। ठीक है सर। Okay, okay.)\n[61s] CUSTOMER: Okay, thank you so much. (चलो, thank you so much.)\n[62s] AGENT: Yeah. Okay, okay.", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 29, "connected": 1, "audio_notes": "clear: The customer's voice is slightly muffled at times but is generally understandable.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "29 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:high", "pitch_type_conflict": 0, "pitch_adherence_score": 3.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "You did well to quickly identify the material mismatch. In future, aim to capture basic profile info like city and procurement role upfront, as this data is valuable even if the lead is disqualified.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "wrong_product", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 1, "material_detected": "Stainless Steel (SS 304)", "catalogue_status": "not_available", "quality_flags_total": 2, "supply_flag": "spec_not_available", "supply_details": "Agent confirmed JSW One deals in Mild Steel (MS), but the customer requires Stainless Steel (SS).", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a new registrant to discuss their steel procurement. The customer confirmed a requirement for 12 tons of 304 grade steel. The agent correctly identified this as Stainless Steel (SS) and informed the customer that the JSW One platform only sells Mild Steel (MS), leading to a polite end to the call.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sunil ji, this is Sudeep speaking from JSW One Jindal. Your company was registered on our portal and this was in reference with your steel procurement.\", \"comment\": \"The agent gave a warm, professional opening that stated the reason for the call clearly.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Mr. Sunil from Dashwant Private Limited?\", \"comment\": \"The agent only verified the name/company, missing the other 3 required profile questions before moving on.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was disqualified on material type before any of the 8 core discovery questions could be asked.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, this portal, sir, here we deal in MS, we don't do SS.\", \"comment\": \"The agent only explained what the platform doesn't do, without mentioning any of the key value propositions like pricing or test certificates.\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Are you planning anything in steel right now, sir? Do you need material?\", \"comment\": \"The agent successfully asked for a current requirement and attempted to capture the spec before finding it was out of scope.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a quote, a specific callback date, or a walkthrough being scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You did well to quickly identify the material mismatch. In future, aim to capture basic profile info like city and procurement role upfront, as this data is valuable even if the lead is disqualified.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"Stainless Steel (SS 304)\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Agent confirmed JSW One deals in Mild Steel (MS), but the customer requires Stainless Steel (SS).\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant to discuss their steel procurement. The customer confirmed a requirement for 12 tons of 304 grade steel. The agent correctly identified this as Stainless Steel (SS) and informed the customer that the JSW One platform only sells Mild Steel (MS), leading to a polite end to the call.\"}", "error": null, "latency_ms": 33678, "input_tokens": 3664, "output_tokens": 819, "created_at": "2026-09-25 10:47:10", "sentiment": "positive", "sentiment_score": 0.3, "sentiment_confidence": "high", "pos": 12, "neg": 0, "lex_hits": 12, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.519, "agent_talk_sec": 28.5, "customer_talk_sec": 26.4, "dead_air_sec": 65.1, "longest_monologue_sec": 6.4, "agent_wpm": 288.4, "interruptions": 0, "agent_turns": 15, "customer_turns": 14, "discovery_qs": 7, "words_agent": 137, "words_customer": 129, "monologue_heavy": 0, "turns": [ { "ucid": "21112178946544661", "idx": 0, "speaker": "customer", "start_s": 2.98, "end_s": 3.41, "text_en": "Hello?", "text_native": "हलो?" }, { "ucid": "21112178946544661", "idx": 1, "speaker": "agent", "start_s": 3.6, "end_s": 6.43, "text_en": "Yes. Mr. Sunil from Dashwant Private Limited?", "text_native": "हां जी। मिस्टर सुनील फ्रॉम दशवंत प्राइवेट लिमिटेड?" }, { "ucid": "21112178946544661", "idx": 2, "speaker": "customer", "start_s": 6.69, "end_s": 7.23, "text_en": "Yes, yes.", "text_native": "हां जी, हां जी।" }, { "ucid": "21112178946544661", "idx": 3, "speaker": "agent", "start_s": 7.4, "end_s": 9.5, "text_en": "Sunil ji, this is Sudeep speaking from JSW One Jindal.", "text_native": "सुनील जी, सुदीप बोल रहा हूं JSW One जिंदल से।" }, { "ucid": "21112178946544661", "idx": 4, "speaker": "customer", "start_s": 9.78, "end_s": 10.2, "text_en": "Yes, yes.", "text_native": "हां जी, हां जी।" }, { "ucid": "21112178946544661", "idx": 5, "speaker": "agent", "start_s": 10.2, "end_s": 13.7, "text_en": "Your company was registered on our portal and this was in reference with your steel procurement.", "text_native": "आपका कंपनी रजिस्टर्ड हुआ था हमारे पोर्टल पर and this was in reference with your steel procurement." }, { "ucid": "21112178946544661", "idx": 6, "speaker": "customer", "start_s": 13.96, "end_s": 14.4, "text_en": "Yes, yes.", "text_native": "हां जी, हां जी।" }, { "ucid": "21112178946544661", "idx": 7, "speaker": "agent", "start_s": 14.6, "end_s": 16.9, "text_en": "Are you planning anything in steel right now, sir? Do you need material?", "text_native": "अभी स्टील में कुछ प्लानिंग कर रहे हो क्या सर? मटेरियल लगने वाला है आपको?" }, { "ucid": "21112178946544661", "idx": 8, "speaker": "customer", "start_s": 17.18, "end_s": 20.5, "text_en": "In steel, we have just taken, umm, around 12 tons right now.", "text_native": "स्टील में अभी हमने लिया है, उम, करीब 12 टन लिया है अभी।" }, { "ucid": "21112178946544661", "idx": 9, "speaker": "agent", "start_s": 20.9, "end_s": 21.27, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178946544661", "idx": 10, "speaker": "customer", "start_s": 21.4, "end_s": 25.0, "text_en": "Another order is in process, if that gets finalized, then approximately 12, that much more ton will be needed.", "text_native": "अगला एक आर्डर और प्रोसेस में है, अगर वो फाइनल हो जाता है तो लगभग 12, इतना टन और लगेगा अभी।" }, { "ucid": "21112178946544661", "idx": 11, "speaker": "agent", "start_s": 25.2, "end_s": 27.2, "text_en": "12 to 13 more tons will be needed, you are saying. Which material?", "text_native": "12 से 13 टन और लगेगा आप बोल रहे हो। कौनसा मटेरियल?" }, { "ucid": "21112178946544661", "idx": 12, "speaker": "customer", "start_s": 27.2, "end_s": 33.5, "text_en": "Meaning 12, 12 means we took 12 itself, meaning it was booked. This will arrive plus 12 more will be needed. And as the rest of the orders increase, it will keep increasing.", "text_native": "मतलब 12, 12 का मतलब 12 ही ले लिया, मतलब बुक कर दिया था। ये आ जाएगा प्लस 12 और लगेगा। और बाकी आर्डर जितना इनक्रीस होता जाएगा वो बढ़ता जाएगा।" }, { "ucid": "21112178946544661", "idx": 13, "speaker": "agent", "start_s": 33.8, "end_s": 35.0, "text_en": "Okay. Which material was this?", "text_native": "ठीक है। ये कौनसा मटेरियल था?" }, { "ucid": "21112178946544661", "idx": 14, "speaker": "customer", "start_s": 35.3, "end_s": 37.0, "text_en": "This was 304 grade, 1 mm.", "text_native": "ये था 304 का 1 mm." }, { "ucid": "21112178946544661", "idx": 15, "speaker": "agent", "start_s": 37.5, "end_s": 39.0, "text_en": "Oh, do you deal in SS, sir?", "text_native": "अच्छा, SS में डील करते हो क्या सर आप?" }, { "ucid": "21112178946544661", "idx": 16, "speaker": "customer", "start_s": 39.2, "end_s": 39.8, "text_en": "SS, yes.", "text_native": "SS, हां जी।" }, { "ucid": "21112178946544661", "idx": 17, "speaker": "agent", "start_s": 40.0, "end_s": 42.5, "text_en": "Okay, this portal, sir, here we deal in MS, we don't do SS.", "text_native": "अच्छा, ये जो पोर्टल है ना सर, यहां पे हम MS में डील करते हैं, सिर्फ SS नहीं करते।" }, { "ucid": "21112178946544661", "idx": 18, "speaker": "customer", "start_s": 42.8, "end_s": 48.0, "text_en": "The product that is being made, it's an OEM product and their requirement is that it will either be made in JSW or in Salem, will be made in SAIL.", "text_native": "वो जो प्रोडक्ट बन रहा है ना, वो OEM प्रोडक्ट है और उसमे रिक्वायरमेंट है उनकी, या तो JSW में बनेगा या सेलम में बनेगा, सेल में बनेगा।" }, { "ucid": "21112178946544661", "idx": 19, "speaker": "agent", "start_s": 48.2, "end_s": 52.5, "text_en": "Okay, but to be very precise, we used to do SS a year ago but we are not doing it now, sir.", "text_native": "अच्छा, but to be very precise, SS हम करते थे आज से एक साल पहले but अभी नहीं कर रहे सर।" }, { "ucid": "21112178946544661", "idx": 20, "speaker": "agent", "start_s": 52.7, "end_s": 54.8, "text_en": "Right now we only deal in MS, HR E250,", "text_native": "अभी हम सिर्फ MS में डील करते हैं, HR E250," }, { "ucid": "21112178946544661", "idx": 21, "speaker": "customer", "start_s": 54.8, "end_s": 56.0, "text_en": "Okay okay, you do it in MS.", "text_native": "अच्छा अच्छा, MS में करते हैं।" }, { "ucid": "21112178946544661", "idx": 22, "speaker": "agent", "start_s": 56.2, "end_s": 56.6, "text_en": "Yes sir.", "text_native": "Yes sir." }, { "ucid": "21112178946544661", "idx": 23, "speaker": "customer", "start_s": 56.8, "end_s": 57.4, "text_en": "Okay, okay.", "text_native": "Okay, okay." }, { "ucid": "21112178946544661", "idx": 24, "speaker": "agent", "start_s": 57.4, "end_s": 58.6, "text_en": "So MS, do you need material in MS?", "text_native": "तो MS, MS में लगता है क्या मटेरियल?" }, { "ucid": "21112178946544661", "idx": 25, "speaker": "customer", "start_s": 58.8, "end_s": 59.8, "text_en": "MS is not needed at all.", "text_native": "MS बिलकुल नहीं लगता।" }, { "ucid": "21112178946544661", "idx": 26, "speaker": "agent", "start_s": 60.0, "end_s": 61.2, "text_en": "Not needed at all. Okay sir. Okay, okay.", "text_native": "बिलकुल नहीं लगता। ठीक है सर। Okay, okay." }, { "ucid": "21112178946544661", "idx": 27, "speaker": "customer", "start_s": 61.2, "end_s": 62.2, "text_en": "Okay, thank you so much.", "text_native": "चलो, thank you so much." }, { "ucid": "21112178946544661", "idx": 28, "speaker": "agent", "start_s": 62.2, "end_s": 63.2, "text_en": "Yeah. Okay, okay.", "text_native": "Yeah. Okay, okay." } ], "steps": [ { "ucid": "21112178946544661", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Sunil ji, this is Sudeep speaking from JSW One Jindal. Your company was registered on our portal and this was in reference with your steel procurement.", "comment": "The agent gave a warm, professional opening that stated the reason for the call clearly." }, { "ucid": "21112178946544661", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "Mr. Sunil from Dashwant Private Limited?", "comment": "The agent only verified the name/company, missing the other 3 required profile questions before moving on." }, { "ucid": "21112178946544661", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The call was disqualified on material type before any of the 8 core discovery questions could be asked." }, { "ucid": "21112178946544661", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Okay, this portal, sir, here we deal in MS, we don't do SS.", "comment": "The agent only explained what the platform doesn't do, without mentioning any of the key value propositions like pricing or test certificates." }, { "ucid": "21112178946544661", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Are you planning anything in steel right now, sir? Do you need material?", "comment": "The agent successfully asked for a current requirement and attempted to capture the spec before finding it was out of scope." }, { "ucid": "21112178946544661", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended without a quote, a specific callback date, or a walkthrough being scheduled." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }