{
  "ucid": "21112178946521822",
  "call_date": "2026-09-15",
  "start_time": "2026-09-15 15:10:18",
  "end_time": "2026-09-15 15:11:00",
  "duration_sec": 42,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "General Enquiry",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa6d2d9e04982636da778f7fc64497fea.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 61,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178946521822__DIAa6d2d9e04982636da778f7fc64497fea.mp3",
  "audio_bytes": 79056,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 26.352,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello?   (हेलो?)\n[1s] AGENT: Hello?   (हेलो?)\n[2s] CUSTOMER: Hello?   (हेलो?)\n[2s] AGENT: Hello, Hitul Enterprises?   (हेलो, Hitul Enterprises?)\n[3s] CUSTOMER: Yes.   (जी।)\n[4s] AGENT: Sir, hello, I am Aditya Pandey calling from JSW One.   (सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।)\n[7s] CUSTOMER: Yes.   (जी।)\n[8s] AGENT: Can you hear me, sir? Hello?   (मेरी आवाज आ रही है सर? हेलो?)\n[10s] CUSTOMER: Yes.   (जी।)\n[10s] AGENT: Sir, you had registered on our platform and created an inquiry, this call is regarding that. Do you have any material requirement?   (सर जी, आपने हमारे प्लेटफार्म पर रजिस्टर करके एक inquiry बनाई थी, उसके regarding call था। आपकी कुछ material required है क्या?)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "After a strong opening referencing the platform inquiry, pivot directly to revalidating the specific details from that inquiry instead of asking a general question like 'Do you have any requirement?'.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted the customer regarding a platform inquiry. After a brief introduction and confirmation of the company name, the agent stated the reason for the call, but the call ended before any requirement details could be discussed.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, you had registered on our platform and created an inquiry, this call is regarding that.\", \"comment\": \"The agent correctly opened by referencing the customer's action on the platform.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before the agent could revalidate any of the inquiry details.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was too short for any discovery questions to be asked.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the closure stage.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, you had registered on our platform and created an inquiry, this call is regarding that. Do you have any material requirement?\", \"comment\": \"The agent did not re-pitch the portfolio and stuck to the purpose of the call.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"After a strong opening referencing the platform inquiry, pivot directly to revalidating the specific details from that inquiry instead of asking a general question like 'Do you have any requirement?'.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted the customer regarding a platform inquiry. After a brief introduction and confirmation of the company name, the agent stated the reason for the call, but the call ended before any requirement details could be discussed.\"}",
  "error": null,
  "latency_ms": 27684,
  "input_tokens": 2838,
  "output_tokens": 622,
  "created_at": "2026-09-25 10:47:15",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.807,
  "agent_talk_sec": 9.2,
  "customer_talk_sec": 2.2,
  "dead_air_sec": 30.6,
  "longest_monologue_sec": 3.6,
  "agent_wpm": 273.9,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 5,
  "words_agent": 42,
  "words_customer": 5,
  "monologue_heavy": 1,
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    {
      "ucid": "21112178946521822",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.0,
      "end_s": 0.83,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178946521822",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.04,
      "end_s": 1.44,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178946521822",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.66,
      "end_s": 2.06,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178946521822",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.1,
      "end_s": 3.14,
      "text_en": "Hello, Hitul Enterprises?",
      "text_native": "हेलो, Hitul Enterprises?"
    },
    {
      "ucid": "21112178946521822",
      "idx": 4,
      "speaker": "customer",
      "start_s": 3.44,
      "end_s": 3.74,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178946521822",
      "idx": 5,
      "speaker": "agent",
      "start_s": 4.0,
      "end_s": 6.8,
      "text_en": "Sir, hello, I am Aditya Pandey calling from JSW One.",
      "text_native": "सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178946521822",
      "idx": 6,
      "speaker": "customer",
      "start_s": 7.2,
      "end_s": 7.54,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178946521822",
      "idx": 7,
      "speaker": "agent",
      "start_s": 7.84,
      "end_s": 9.2,
      "text_en": "Can you hear me, sir? Hello?",
      "text_native": "मेरी आवाज आ रही है सर? हेलो?"
    },
    {
      "ucid": "21112178946521822",
      "idx": 8,
      "speaker": "customer",
      "start_s": 9.6,
      "end_s": 9.9,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178946521822",
      "idx": 9,
      "speaker": "agent",
      "start_s": 10.4,
      "end_s": 14.0,
      "text_en": "Sir, you had registered on our platform and created an inquiry, this call is regarding that. Do you have any material requirement?",
      "text_native": "सर जी, आपने हमारे प्लेटफार्म पर रजिस्टर करके एक inquiry बनाई थी, उसके regarding call था। आपकी कुछ material required है क्या?"
    }
  ],
  "steps": [
    {
      "ucid": "21112178946521822",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, you had registered on our platform and created an inquiry, this call is regarding that.",
      "comment": "The agent correctly opened by referencing the customer's action on the platform."
    },
    {
      "ucid": "21112178946521822",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before the agent could revalidate any of the inquiry details."
    },
    {
      "ucid": "21112178946521822",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was too short for any discovery questions to be asked."
    },
    {
      "ucid": "21112178946521822",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the closure stage."
    },
    {
      "ucid": "21112178946521822",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, you had registered on our platform and created an inquiry, this call is regarding that. Do you have any material requirement?",
      "comment": "The agent did not re-pitch the portfolio and stuck to the purpose of the call."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}