Call 21112178946471851 2026-09-15 · Jeevan Jeejo · 0:51
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Wrong_Number | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | new_registration (campaign_name:high) |
Audio: clear: The call appears to be a wrong number verification.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.07
confidence high · +1/−1
from 4 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked as the call was identified as a wrong number early on.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked about a requirement but failed to schedule a specific callback when the customer said no.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended by identifying a wrong number, not with a quote, scheduled callback, or walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 90% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent attempted to contact 'Municipal Council Kaithal' regarding a platform inquiry. The person who answered denied being the correct contact and confirmed they had no requirement, leading the agent to correctly conclude it was a wrong number and end the call.
Coaching
Even on a short call, start with a warmer opening to establish yourself as a helper before jumping into verification.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The call began with a direct verification, not a warm welcome to build rapport. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Only one verification question was attempted before the customer denied being the correct contact. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked as the call was identified as a wrong number early on. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call did not progress to a stage where platform education was relevant. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | whether you have any requirement for HR, CR sheet or coil. The agent asked about a requirement but failed to schedule a specific callback when the customer said no. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended by identifying a wrong number, not with a quote, scheduled callback, or walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.904 heavy | 14.2s | 1.5s | 35.3s | 7.5s | 215.5 | 0 | 4 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.9s
Hello.
customer
1.8s
Hello.
agent
2.8s
Good afternoon, am I talking to Municipal Council Kaithal?
customer
6.7s
No.
नहीं।
agent
7.6s
Sir, you had placed an inquiry on the JSW One platform, so I needed some information on whether you have any requirement for HR, CR sheet or coil.
सर आपने एक inquiry डाला था जो JSW One platform में, तो उसमें कुछ जानकारी चाहिए था कि आप कोई HR CR sheet या coil का कोई requirement है कि नहीं।
customer
15.6s
No.
नहीं।
agent
16.4s
You don't have it, right? Okay sir. It might be a wrong number.
नहीं है ना? ठीक है सर। शायद कोई wrong number होगा।
customer
20.0s
Okay.