{
  "ucid": "21112178946471851",
  "call_date": "2026-09-15",
  "start_time": "2026-09-15 15:01:58",
  "end_time": "2026-09-15 15:02:49",
  "duration_sec": 51,
  "campaign": "MSME_IS_PANIndia_NewReg_260526",
  "disposition": "Wrong_Number",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAaa4f5cbed4349ae6916092f34a6114fe.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 66,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178946471851__DIAaa4f5cbed4349ae6916092f34a6114fe.mp3",
  "audio_bytes": 95904,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 31.968,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello.\n[2s] CUSTOMER: Hello.\n[3s] AGENT: Good afternoon, am I talking to Municipal Council Kaithal?\n[7s] CUSTOMER: No.   (नहीं।)\n[8s] AGENT: Sir, you had placed an inquiry on the JSW One platform, so I needed some information on whether you have any requirement for HR, CR sheet or coil.   (सर आपने एक inquiry डाला था जो JSW One platform में, तो उसमें कुछ जानकारी चाहिए था कि आप कोई HR CR sheet या coil का कोई requirement है कि नहीं।)\n[16s] CUSTOMER: No.   (नहीं।)\n[16s] AGENT: You don't have it, right? Okay sir. It might be a wrong number.   (नहीं है ना? ठीक है सर। शायद कोई wrong number होगा।)\n[20s] CUSTOMER: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: The call appears to be a wrong number verification.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:high",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "Even on a short call, start with a warmer opening to establish yourself as a helper before jumping into verification.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent attempted to contact 'Municipal Council Kaithal' regarding a platform inquiry. The person who answered denied being the correct contact and confirmed they had no requirement, leading the agent to correctly conclude it was a wrong number and end the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call began with a direct verification, not a warm welcome to build rapport.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Only one verification question was attempted before the customer denied being the correct contact.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call was identified as a wrong number early on.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to a stage where platform education was relevant.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"whether you have any requirement for HR, CR sheet or coil.\", \"comment\": \"The agent asked about a requirement but failed to schedule a specific callback when the customer said no.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended by identifying a wrong number, not with a quote, scheduled callback, or walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Even on a short call, start with a warmer opening to establish yourself as a helper before jumping into verification.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent attempted to contact 'Municipal Council Kaithal' regarding a platform inquiry. The person who answered denied being the correct contact and confirmed they had no requirement, leading the agent to correctly conclude it was a wrong number and end the call.\"}",
  "error": null,
  "latency_ms": 32012,
  "input_tokens": 2803,
  "output_tokens": 658,
  "created_at": "2026-09-25 10:47:42",
  "sentiment": "neutral",
  "sentiment_score": 0.067,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 1,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.904,
  "agent_talk_sec": 14.2,
  "customer_talk_sec": 1.5,
  "dead_air_sec": 35.3,
  "longest_monologue_sec": 7.5,
  "agent_wpm": 215.5,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 2,
  "words_agent": 51,
  "words_customer": 4,
  "monologue_heavy": 1,
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    {
      "ucid": "21112178946471851",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.93,
      "end_s": 1.33,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178946471851",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.76,
      "end_s": 2.2,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178946471851",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.8,
      "end_s": 6.2,
      "text_en": "Good afternoon, am I talking to Municipal Council Kaithal?",
      "text_native": "Good afternoon, am I talking to Municipal Council Kaithal?"
    },
    {
      "ucid": "21112178946471851",
      "idx": 3,
      "speaker": "customer",
      "start_s": 6.73,
      "end_s": 7.1,
      "text_en": "No.",
      "text_native": "नहीं।"
    },
    {
      "ucid": "21112178946471851",
      "idx": 4,
      "speaker": "agent",
      "start_s": 7.6,
      "end_s": 15.1,
      "text_en": "Sir, you had placed an inquiry on the JSW One platform, so I needed some information on whether you have any requirement for HR, CR sheet or coil.",
      "text_native": "सर आपने एक inquiry डाला था जो JSW One platform में, तो उसमें कुछ जानकारी चाहिए था कि आप कोई HR CR sheet या coil का कोई requirement है कि नहीं।"
    },
    {
      "ucid": "21112178946471851",
      "idx": 5,
      "speaker": "customer",
      "start_s": 15.6,
      "end_s": 16.0,
      "text_en": "No.",
      "text_native": "नहीं।"
    },
    {
      "ucid": "21112178946471851",
      "idx": 6,
      "speaker": "agent",
      "start_s": 16.4,
      "end_s": 19.3,
      "text_en": "You don't have it, right? Okay sir. It might be a wrong number.",
      "text_native": "नहीं है ना? ठीक है सर। शायद कोई wrong number होगा।"
    },
    {
      "ucid": "21112178946471851",
      "idx": 7,
      "speaker": "customer",
      "start_s": 20.0,
      "end_s": 20.3,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
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    {
      "ucid": "21112178946471851",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
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      "questions_hit": null,
      "evidence": "",
      "comment": "The call began with a direct verification, not a warm welcome to build rapport."
    },
    {
      "ucid": "21112178946471851",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "Only one verification question was attempted before the customer denied being the correct contact."
    },
    {
      "ucid": "21112178946471851",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the call was identified as a wrong number early on."
    },
    {
      "ucid": "21112178946471851",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to a stage where platform education was relevant."
    },
    {
      "ucid": "21112178946471851",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "whether you have any requirement for HR, CR sheet or coil.",
      "comment": "The agent asked about a requirement but failed to schedule a specific callback when the customer said no."
    },
    {
      "ucid": "21112178946471851",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended by identifying a wrong number, not with a quote, scheduled callback, or walkthrough."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}