Call 21112178946420782 2026-09-15 · Jeevan Jeejo · 1:09
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrong_Number | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: clear: Slight background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +0/−0
from 1 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission and pushed with a product query after the customer confirmed it was a wrong number.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
No hook was delivered; the agent asked a direct product question instead of leading with a benefit.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call was identified as a wrong number before discovery could be attempted.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 90% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent attempted to contact Sikandar Khan from SS Steel India Corporation. The person who answered confirmed it was the wrong number. The agent then proceeded to ask about product requirements before the call ended.
Coaching
When a customer confirms it's a wrong number, politely end the call or ask for the correct contact information instead of proceeding with the pitch.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission and pushed with a product query after the customer confirmed it was a wrong number. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
No hook was delivered; the agent asked a direct product question instead of leading with a benefit. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call was identified as a wrong number before discovery could be attempted. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before the qualification stage. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no next step established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.899 heavy | 15.1s | 1.7s | 52.2s | 8.8s | 258.3 | 0 | 4 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello
हेलो
agent
1.8s
Hello
हेलो
customer
2.8s
Hello
हेलो
agent
3.8s
Uh am I talking to Sikandar Khan from SS Steel India Corporation?
customer
7.8s
What?
क्या?
agent
8.7s
Uh is this the number for SS Steel India Corporation?
Uh ये SS Steel India Corporation का नंबर है क्या?
customer
12.2s
No.
नहीं।
agent
13.2s
Yes, I am Jeevan speaking from the JSW One platform. I saw a registration of yours here on the JSW One platform. So I wanted to know about that, whether you are looking for any HR CR sheet or coil or not.
जी मैं जीवन बात कर रहा हूं JSW One प्लैटफॉर्म से। आपका एक रजिस्ट्रेशन देखा था इधर JSW One प्लैटफॉर्म में। तो उसी के बारे में जानना था कि अगर आप कोई HR CR शीट या कोइल देख रहे हो कि नहीं।