{
  "ucid": "21112178946420782",
  "call_date": "2026-09-15",
  "start_time": "2026-09-15 14:53:27",
  "end_time": "2026-09-15 14:54:36",
  "duration_sec": 69,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Wrong_Number",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA00e462050dbeaa9f03b33588b2d31ecc.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 70,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178946420782__DIA00e462050dbeaa9f03b33588b2d31ecc.mp3",
  "audio_bytes": 114480,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 38.16,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हेलो)\n[2s] AGENT: Hello   (हेलो)\n[3s] CUSTOMER: Hello   (हेलो)\n[4s] AGENT: Uh am I talking to Sikandar Khan from SS Steel India Corporation?\n[8s] CUSTOMER: What?   (क्या?)\n[9s] AGENT: Uh is this the number for SS Steel India Corporation?   (Uh ये SS Steel India Corporation का नंबर है क्या?)\n[12s] CUSTOMER: No.   (नहीं।)\n[13s] AGENT: Yes, I am Jeevan speaking from the JSW One platform. I saw a registration of yours here on the JSW One platform. So I wanted to know about that, whether you are looking for any HR CR sheet or coil or not.   (जी मैं जीवन बात कर रहा हूं JSW One प्लैटफॉर्म से। आपका एक रजिस्ट्रेशन देखा था इधर JSW One प्लैटफॉर्म में। तो उसी के बारे में जानना था कि अगर आप कोई HR CR शीट या कोइल देख रहे हो कि नहीं।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: Slight background noise on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer confirms it's a wrong number, politely end the call or ask for the correct contact information instead of proceeding with the pitch.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent attempted to contact Sikandar Khan from SS Steel India Corporation. The person who answered confirmed it was the wrong number. The agent then proceeded to ask about product requirements before the call ended.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask for permission and pushed with a product query after the customer confirmed it was a wrong number.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No hook was delivered; the agent asked a direct product question instead of leading with a benefit.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was identified as a wrong number before discovery could be attempted.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the qualification stage.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no next step established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer confirms it's a wrong number, politely end the call or ask for the correct contact information instead of proceeding with the pitch.\", \"segment_detected\": \"unknown\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent attempted to contact Sikandar Khan from SS Steel India Corporation. The person who answered confirmed it was the wrong number. The agent then proceeded to ask about product requirements before the call ended.\"}",
  "error": null,
  "latency_ms": 32959,
  "input_tokens": 2771,
  "output_tokens": 625,
  "created_at": "2026-09-25 10:47:51",
  "sentiment": "negative",
  "sentiment_score": -0.2,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.899,
  "agent_talk_sec": 15.1,
  "customer_talk_sec": 1.7,
  "dead_air_sec": 52.2,
  "longest_monologue_sec": 8.8,
  "agent_wpm": 258.3,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 2,
  "words_agent": 65,
  "words_customer": 4,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178946420782",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.83,
      "end_s": 1.33,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178946420782",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.84,
      "end_s": 2.34,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178946420782",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.8,
      "end_s": 3.2,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178946420782",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.84,
      "end_s": 7.2,
      "text_en": "Uh am I talking to Sikandar Khan from SS Steel India Corporation?",
      "text_native": "Uh am I talking to Sikandar Khan from SS Steel India Corporation?"
    },
    {
      "ucid": "21112178946420782",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.8,
      "end_s": 8.2,
      "text_en": "What?",
      "text_native": "क्या?"
    },
    {
      "ucid": "21112178946420782",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.74,
      "end_s": 11.2,
      "text_en": "Uh is this the number for SS Steel India Corporation?",
      "text_native": "Uh ये SS Steel India Corporation का नंबर है क्या?"
    },
    {
      "ucid": "21112178946420782",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.2,
      "end_s": 12.6,
      "text_en": "No.",
      "text_native": "नहीं।"
    },
    {
      "ucid": "21112178946420782",
      "idx": 7,
      "speaker": "agent",
      "start_s": 13.2,
      "end_s": 22.0,
      "text_en": "Yes, I am Jeevan speaking from the JSW One platform. I saw a registration of yours here on the JSW One platform. So I wanted to know about that, whether you are looking for any HR CR sheet or coil or not.",
      "text_native": "जी मैं जीवन बात कर रहा हूं JSW One प्लैटफॉर्म से। आपका एक रजिस्ट्रेशन देखा था इधर JSW One प्लैटफॉर्म में। तो उसी के बारे में जानना था कि अगर आप कोई HR CR शीट या कोइल देख रहे हो कि नहीं।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178946420782",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask for permission and pushed with a product query after the customer confirmed it was a wrong number."
    },
    {
      "ucid": "21112178946420782",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No hook was delivered; the agent asked a direct product question instead of leading with a benefit."
    },
    {
      "ucid": "21112178946420782",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was identified as a wrong number before discovery could be attempted."
    },
    {
      "ucid": "21112178946420782",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched."
    },
    {
      "ucid": "21112178946420782",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the qualification stage."
    },
    {
      "ucid": "21112178946420782",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly with no next step established."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}