Call 21112178946143993 2026-09-15 · sudeeps · 1:12
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 23 turns, clean transcript (0% inaudible) | Marathi | 23 | supply_led (campaign_name:medium) |
Audio: clear: Some minor background noise on the customer's side, but speech is fully intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.16
confidence high · +3/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook or benefit statement, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked one discovery question to determine the customer's business type, which is below the threshold for a partial pass.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
Agent did not pitch any USPs or benefits; they only stated company policies on MOQ and payment terms.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Mr. Patil, hello, Sujit speaking from JSW One, from Belapur.
Qualify
So I wanted to understand, do you have any requirement in steel now, in HR, in E250, E350?
Summary
The agent contacted a lead who had registered on the portal. The customer identified as a supplier/trader and, despite having just made a purchase, agreed to WhatsApp their next requirement. The agent informed the customer of the 5-ton MOQ and advance payment policy before the call ended.
Coaching
After your opening, use a strong hook to create interest before asking for a requirement, then use discovery questions to understand the customer's business so you can tailor your pitch.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Mr. Patil, hello, Sujit speaking from JSW One, from Belapur. Agent greeted, used the customer's name, and identified themself and the company, with the customer giving implicit permission to proceed. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook or benefit statement, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | Is yours a trading firm, sir, Pravin Steel? Agent only asked one discovery question to determine the customer's business type, which is below the threshold for a partial pass. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs or benefits; they only stated company policies on MOQ and payment terms. |
| SL5 Qualify | 2 | pass | – | 2.0 | So I wanted to understand, do you have any requirement in steel now, in HR, in E250, E350? Agent successfully asked for a current requirement, executing the intent of the step. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will WhatsApp you, wait, after this account. A clear next step was established, with the customer committing to send their requirement via WhatsApp. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.676 | 29.2s | 14.0s | 28.8s | 5.3s | 232.2 | 0 | 13 | 10 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello.
हॅलो.
agent
1.0s
Hello.
हॅलो.
customer
1.6s
Yes, Mr. Patil from Pravin Steel.
हा, मिस्टर पाटील फ्रॉम प्रवीण स्टील.
agent
3.8s
Yes, speak.
हा, बोलो.
agent
4.3s
Mr. Patil, hello, Sujit speaking from JSW One, from Belapur.
पाटील साहेब नमस्कार, सुजित बोलतोय JSW One मधून, बेलापूरशी.
customer
8.2s
Yes, speak.
हा, बोला.
agent
8.9s
Your company was registered on our portal, sir. I had called regarding your steel.
एक तुमची कंपनी रजिस्टर्ड झाली होती सर पोर्टलवर आपल्या. तुमच्या स्टीलच्या संदर्भात फोन केला होता.
customer
13.1s
Yes.
हा.
agent
13.5s
So I wanted to understand, do you have any requirement in steel now, in HR, in E250, E350?
तर समजून घ्यायचं होतं आता काय स्टीलमध्ये आहे का रिक्वायरमेंट आपल्याला HR मध्ये E250, E350 मध्ये?
customer
17.9s
I'll tell him only. One minute. Is it like that? Just yesterday I took two-three vehicles. I am sending it to you.
त्यालाच सांगू मी. एक मिनिट. तसं हे आहे का? आता कालच मी दोन-तीन गाड्या घेतल्या. ते तुम्हाला पाठवतोय.
agent
22.8s
This number of yours, is it yours?
हा जो तुमचा हा नंबर तुमचा आहे?
customer
24.1s
No, this is not the number. I will WhatsApp you, wait, after this account.
नाही, हा नंबर नाहीये. मी तुम्हाला WhatsApp करतो थांबा या अकाउंट नंतर.
agent
27.6s
So whatever immediate requirement you have, send that to me. Our MOQ is five tons in a single size.
तर जे तुम्हाला इमिडिएट रिक्वायरमेंट असेल ना ती पाठवा मला. आपला MOQ आहे पाच टनाचा सिंगल साईजमध्ये.
customer
31.6s
Okay.
ठीक आहे.
agent
32.0s
Is yours a trading firm, sir, Pravin Steel?
आपलं हे ट्रेडिंग फर्म आहे का सर, प्रवीण स्टील?
customer
34.1s
Supply... we are suppliers, suppliers.
सप्लाय सप्लायर आहोत, सप्लायर.
agent
35.6s
You are suppliers. Okay okay okay. Our payment terms for two orders are advance, sir.
सप्लायर आहात. ओके ओके ओके. आपलं पेमेंट टर्म्स दोन ऑर्डरसाठी ऍडव्हान्स असतात सर.
agent
39.1s
Hundred percent advance against PI.
हंड्रेड पर्सेंट ऍडव्हान्स अगेन्स्ट पीआय.
customer
41.1s
Yes.
हा.
agent
41.4s
And the minimum order quantity is five tons in a single size.
आणि मिनिमम ऑर्डर क्वांटिटी फाईव्ह टन्सची आहे सिंगल साईजमध्ये.
customer
43.6s
Okay.
ठीक आहे.
agent
44.5s
Okay?
ठीक आहे?
agent
45.1s
Okay.
ओके.