{
  "ucid": "21112178946143993",
  "call_date": "2026-09-15",
  "start_time": "2026-09-15 14:07:19",
  "end_time": "2026-09-15 14:08:31",
  "duration_sec": 72,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAab335b0de73b923d02fb7d1a4167d8a1.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 78,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178946143993__DIAab335b0de73b923d02fb7d1a4167d8a1.mp3",
  "audio_bytes": 182520,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 60.84,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (हॅलो.)\n[1s] AGENT: Hello.   (हॅलो.)\n[2s] CUSTOMER: Yes, Mr. Patil from Pravin Steel.   (हा, मिस्टर पाटील फ्रॉम प्रवीण स्टील.)\n[4s] AGENT: Yes, speak.   (हा, बोलो.)\n[4s] AGENT: Mr. Patil, hello, Sujit speaking from JSW One, from Belapur.   (पाटील साहेब नमस्कार, सुजित बोलतोय JSW One मधून, बेलापूरशी.)\n[8s] CUSTOMER: Yes, speak.   (हा, बोला.)\n[9s] AGENT: Your company was registered on our portal, sir. I had called regarding your steel.   (एक तुमची कंपनी रजिस्टर्ड झाली होती सर पोर्टलवर आपल्या. तुमच्या स्टीलच्या संदर्भात फोन केला होता.)\n[13s] CUSTOMER: Yes.   (हा.)\n[14s] AGENT: So I wanted to understand, do you have any requirement in steel now, in HR, in E250, E350?   (तर समजून घ्यायचं होतं आता काय स्टीलमध्ये आहे का रिक्वायरमेंट आपल्याला HR मध्ये E250, E350 मध्ये?)\n[18s] CUSTOMER: I'll tell him only. One minute. Is it like that? Just yesterday I took two-three vehicles. I am sending it to you.   (त्यालाच सांगू मी. एक मिनिट. तसं हे आहे का? आता कालच मी दोन-तीन गाड्या घेतल्या. ते तुम्हाला पाठवतोय.)\n[23s] AGENT: This number of yours, is it yours?   (हा जो तुमचा हा नंबर तुमचा आहे?)\n[24s] CUSTOMER: No, this is not the number. I will WhatsApp you, wait, after this account.   (नाही, हा नंबर नाहीये. मी तुम्हाला WhatsApp करतो थांबा या अकाउंट नंतर.)\n[28s] AGENT: So whatever immediate requirement you have, send that to me. Our MOQ is five tons in a single size.   (तर जे तुम्हाला इमिडिएट रिक्वायरमेंट असेल ना ती पाठवा मला. आपला MOQ आहे पाच टनाचा सिंगल साईजमध्ये.)\n[32s] CUSTOMER: Okay.   (ठीक आहे.)\n[32s] AGENT: Is yours a trading firm, sir, Pravin Steel?   (आपलं हे ट्रेडिंग फर्म आहे का सर, प्रवीण स्टील?)\n[34s] CUSTOMER: Supply... we are suppliers, suppliers.   (सप्लाय सप्लायर आहोत, सप्लायर.)\n[36s] AGENT: You are suppliers. Okay okay okay. Our payment terms for two orders are advance, sir.   (सप्लायर आहात. ओके ओके ओके. आपलं पेमेंट टर्म्स दोन ऑर्डरसाठी ऍडव्हान्स असतात सर.)\n[39s] AGENT: Hundred percent advance against PI.   (हंड्रेड पर्सेंट ऍडव्हान्स अगेन्स्ट पीआय.)\n[41s] CUSTOMER: Yes.   (हा.)\n[41s] AGENT: And the minimum order quantity is five tons in a single size.   (आणि मिनिमम ऑर्डर क्वांटिटी फाईव्ह टन्सची आहे सिंगल साईजमध्ये.)\n[44s] CUSTOMER: Okay.   (ठीक आहे.)\n[44s] AGENT: Okay?   (ठीक आहे?)\n[45s] AGENT: Okay.   (ओके.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 23,
  "connected": 1,
  "audio_notes": "clear: Some minor background noise on the customer's side, but speech is fully intelligible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "23 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "After your opening, use a strong hook to create interest before asking for a requirement, then use discovery questions to understand the customer's business so you can tailor your pitch.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead who had registered on the portal. The customer identified as a supplier/trader and, despite having just made a purchase, agreed to WhatsApp their next requirement. The agent informed the customer of the 5-ton MOQ and advance payment policy before the call ended.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Mr. Patil, hello, Sujit speaking from JSW One, from Belapur.\", \"comment\": \"Agent greeted, used the customer's name, and identified themself and the company, with the customer giving implicit permission to proceed.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a hook or benefit statement, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Is yours a trading firm, sir, Pravin Steel?\", \"comment\": \"Agent only asked one discovery question to determine the customer's business type, which is below the threshold for a partial pass.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not pitch any USPs or benefits; they only stated company policies on MOQ and payment terms.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So I wanted to understand, do you have any requirement in steel now, in HR, in E250, E350?\", \"comment\": \"Agent successfully asked for a current requirement, executing the intent of the step.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I will WhatsApp you, wait, after this account.\", \"comment\": \"A clear next step was established, with the customer committing to send their requirement via WhatsApp.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"After your opening, use a strong hook to create interest before asking for a requirement, then use discovery questions to understand the customer's business so you can tailor your pitch.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead who had registered on the portal. The customer identified as a supplier/trader and, despite having just made a purchase, agreed to WhatsApp their next requirement. The agent informed the customer of the 5-ton MOQ and advance payment policy before the call ended.\"}",
  "error": null,
  "latency_ms": 29300,
  "input_tokens": 3303,
  "output_tokens": 761,
  "created_at": "2026-09-25 10:48:20",
  "sentiment": "positive",
  "sentiment_score": 0.157,
  "sentiment_confidence": "high",
  "pos": 3,
  "neg": 0,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.676,
  "agent_talk_sec": 29.2,
  "customer_talk_sec": 14.0,
  "dead_air_sec": 28.8,
  "longest_monologue_sec": 5.3,
  "agent_wpm": 232.2,
  "interruptions": 0,
  "agent_turns": 13,
  "customer_turns": 10,
  "discovery_qs": 4,
  "words_agent": 113,
  "words_customer": 55,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178946143993",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.0,
      "end_s": 0.83,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178946143993",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.0,
      "end_s": 1.34,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178946143993",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.56,
      "end_s": 3.5,
      "text_en": "Yes, Mr. Patil from Pravin Steel.",
      "text_native": "हा, मिस्टर पाटील फ्रॉम प्रवीण स्टील."
    },
    {
      "ucid": "21112178946143993",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.8,
      "end_s": 4.2,
      "text_en": "Yes, speak.",
      "text_native": "हा, बोलो."
    },
    {
      "ucid": "21112178946143993",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.34,
      "end_s": 8.0,
      "text_en": "Mr. Patil, hello, Sujit speaking from JSW One, from Belapur.",
      "text_native": "पाटील साहेब नमस्कार, सुजित बोलतोय JSW One मधून, बेलापूरशी."
    },
    {
      "ucid": "21112178946143993",
      "idx": 5,
      "speaker": "customer",
      "start_s": 8.2,
      "end_s": 8.8,
      "text_en": "Yes, speak.",
      "text_native": "हा, बोला."
    },
    {
      "ucid": "21112178946143993",
      "idx": 6,
      "speaker": "agent",
      "start_s": 8.9,
      "end_s": 13.0,
      "text_en": "Your company was registered on our portal, sir. I had called regarding your steel.",
      "text_native": "एक तुमची कंपनी रजिस्टर्ड झाली होती सर पोर्टलवर आपल्या. तुमच्या स्टीलच्या संदर्भात फोन केला होता."
    },
    {
      "ucid": "21112178946143993",
      "idx": 7,
      "speaker": "customer",
      "start_s": 13.1,
      "end_s": 13.4,
      "text_en": "Yes.",
      "text_native": "हा."
    },
    {
      "ucid": "21112178946143993",
      "idx": 8,
      "speaker": "agent",
      "start_s": 13.5,
      "end_s": 17.8,
      "text_en": "So I wanted to understand, do you have any requirement in steel now, in HR, in E250, E350?",
      "text_native": "तर समजून घ्यायचं होतं आता काय स्टीलमध्ये आहे का रिक्वायरमेंट आपल्याला HR मध्ये E250, E350 मध्ये?"
    },
    {
      "ucid": "21112178946143993",
      "idx": 9,
      "speaker": "customer",
      "start_s": 17.9,
      "end_s": 22.5,
      "text_en": "I'll tell him only. One minute. Is it like that? Just yesterday I took two-three vehicles. I am sending it to you.",
      "text_native": "त्यालाच सांगू मी. एक मिनिट. तसं हे आहे का? आता कालच मी दोन-तीन गाड्या घेतल्या. ते तुम्हाला पाठवतोय."
    },
    {
      "ucid": "21112178946143993",
      "idx": 10,
      "speaker": "agent",
      "start_s": 22.8,
      "end_s": 24.0,
      "text_en": "This number of yours, is it yours?",
      "text_native": "हा जो तुमचा हा नंबर तुमचा आहे?"
    },
    {
      "ucid": "21112178946143993",
      "idx": 11,
      "speaker": "customer",
      "start_s": 24.1,
      "end_s": 27.5,
      "text_en": "No, this is not the number. I will WhatsApp you, wait, after this account.",
      "text_native": "नाही, हा नंबर नाहीये. मी तुम्हाला WhatsApp करतो थांबा या अकाउंट नंतर."
    },
    {
      "ucid": "21112178946143993",
      "idx": 12,
      "speaker": "agent",
      "start_s": 27.6,
      "end_s": 31.5,
      "text_en": "So whatever immediate requirement you have, send that to me. Our MOQ is five tons in a single size.",
      "text_native": "तर जे तुम्हाला इमिडिएट रिक्वायरमेंट असेल ना ती पाठवा मला. आपला MOQ आहे पाच टनाचा सिंगल साईजमध्ये."
    },
    {
      "ucid": "21112178946143993",
      "idx": 13,
      "speaker": "customer",
      "start_s": 31.6,
      "end_s": 31.9,
      "text_en": "Okay.",
      "text_native": "ठीक आहे."
    },
    {
      "ucid": "21112178946143993",
      "idx": 14,
      "speaker": "agent",
      "start_s": 32.0,
      "end_s": 34.0,
      "text_en": "Is yours a trading firm, sir, Pravin Steel?",
      "text_native": "आपलं हे ट्रेडिंग फर्म आहे का सर, प्रवीण स्टील?"
    },
    {
      "ucid": "21112178946143993",
      "idx": 15,
      "speaker": "customer",
      "start_s": 34.1,
      "end_s": 35.5,
      "text_en": "Supply... we are suppliers, suppliers.",
      "text_native": "सप्लाय सप्लायर आहोत, सप्लायर."
    },
    {
      "ucid": "21112178946143993",
      "idx": 16,
      "speaker": "agent",
      "start_s": 35.6,
      "end_s": 39.0,
      "text_en": "You are suppliers. Okay okay okay. Our payment terms for two orders are advance, sir.",
      "text_native": "सप्लायर आहात. ओके ओके ओके. आपलं पेमेंट टर्म्स दोन ऑर्डरसाठी ऍडव्हान्स असतात सर."
    },
    {
      "ucid": "21112178946143993",
      "idx": 17,
      "speaker": "agent",
      "start_s": 39.1,
      "end_s": 41.0,
      "text_en": "Hundred percent advance against PI.",
      "text_native": "हंड्रेड पर्सेंट ऍडव्हान्स अगेन्स्ट पीआय."
    },
    {
      "ucid": "21112178946143993",
      "idx": 18,
      "speaker": "customer",
      "start_s": 41.1,
      "end_s": 41.3,
      "text_en": "Yes.",
      "text_native": "हा."
    },
    {
      "ucid": "21112178946143993",
      "idx": 19,
      "speaker": "agent",
      "start_s": 41.4,
      "end_s": 43.5,
      "text_en": "And the minimum order quantity is five tons in a single size.",
      "text_native": "आणि मिनिमम ऑर्डर क्वांटिटी फाईव्ह टन्सची आहे सिंगल साईजमध्ये."
    },
    {
      "ucid": "21112178946143993",
      "idx": 20,
      "speaker": "customer",
      "start_s": 43.6,
      "end_s": 44.0,
      "text_en": "Okay.",
      "text_native": "ठीक आहे."
    },
    {
      "ucid": "21112178946143993",
      "idx": 21,
      "speaker": "agent",
      "start_s": 44.5,
      "end_s": 45.0,
      "text_en": "Okay?",
      "text_native": "ठीक आहे?"
    },
    {
      "ucid": "21112178946143993",
      "idx": 22,
      "speaker": "agent",
      "start_s": 45.1,
      "end_s": 46.5,
      "text_en": "Okay.",
      "text_native": "ओके."
    }
  ],
  "steps": [
    {
      "ucid": "21112178946143993",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Mr. Patil, hello, Sujit speaking from JSW One, from Belapur.",
      "comment": "Agent greeted, used the customer's name, and identified themself and the company, with the customer giving implicit permission to proceed."
    },
    {
      "ucid": "21112178946143993",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a hook or benefit statement, instead jumping directly to asking for a requirement."
    },
    {
      "ucid": "21112178946143993",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Is yours a trading firm, sir, Pravin Steel?",
      "comment": "Agent only asked one discovery question to determine the customer's business type, which is below the threshold for a partial pass."
    },
    {
      "ucid": "21112178946143993",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not pitch any USPs or benefits; they only stated company policies on MOQ and payment terms."
    },
    {
      "ucid": "21112178946143993",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "So I wanted to understand, do you have any requirement in steel now, in HR, in E250, E350?",
      "comment": "Agent successfully asked for a current requirement, executing the intent of the step."
    },
    {
      "ucid": "21112178946143993",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I will WhatsApp you, wait, after this account.",
      "comment": "A clear next step was established, with the customer committing to send their requirement via WhatsApp."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}