{
  "ucid": "21112178945736671",
  "call_date": "2026-09-15",
  "start_time": "2026-09-15 12:59:26",
  "end_time": "2026-09-15 13:00:15",
  "duration_sec": 49,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7ff6d6f114dc73a0d982f3c457794a2e.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 84,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178945736671__DIA7ff6d6f114dc73a0d982f3c457794a2e.mp3",
  "audio_bytes": 90720,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 30.24,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Is this Ajinkya Mansali sir speaking?   (अजिंक्य मनसाली सर बात कर रहे है?)\n[4s] CUSTOMER: Yes.   (हाँ।)\n[4s] AGENT: Sir, this is Anupriti speaking from JSW One.   (सर अनुप्रिती बात कर रही हूँ JSW One से।)\n[6s] CUSTOMER: Yes, tell me.   (हाँ बोलिए।)\n[7s] AGENT: Sir, I wanted to know if you have any requirement for MS steel?   (सर कोई requirement है क्या जानना था आपका MS steel में?)\n[10s] CUSTOMER: No, there is nothing right now.   (नहीं अभी तो कुछ भी नहीं है।)\n[12s] AGENT: You don't have any, sir?   (नहीं है सर?)\n[13s] CUSTOMER: No, not right now.   (नहीं अभी नहीं कुछ।)\n[14s] AGENT: Okay. I will WhatsApp you, let me know when you have a requirement.   (ठीक है। मैं आपको WhatsApp करती हूँ, जब रहेगा तब बता दीजिए आप।)\n[18s] CUSTOMER: Okay.\n[20s] AGENT: Thank you.\n[21s] CUSTOMER: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "clear: Slight background noise on the customer's side, but speech is clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "13 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer gives you permission to speak, use the supply-led hook to create interest before asking if they have a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced herself and JSW One, then immediately asked if the customer had a requirement for MS steel. The customer stated they had no current need, and the agent offered to send a WhatsApp message before ending the call. No value proposition was offered or discovery attempted.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, this is Anupriti speaking from JSW One.\", \"comment\": \"The agent successfully introduced herself, the company, and used the customer's name.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent skipped the hook and went directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer immediately stated they had no requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, I wanted to know if you have any requirement for MS steel?\", \"comment\": \"The agent successfully asked if a current requirement existed.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I will WhatsApp you, let me know when you have a requirement.\", \"comment\": \"The next step was passive and did not include a specific callback date or commitment from the agent.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer gives you permission to speak, use the supply-led hook to create interest before asking if they have a requirement.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced herself and JSW One, then immediately asked if the customer had a requirement for MS steel. The customer stated they had no current need, and the agent offered to send a WhatsApp message before ending the call. No value proposition was offered or discovery attempted.\"}",
  "error": null,
  "latency_ms": 26562,
  "input_tokens": 2837,
  "output_tokens": 680,
  "created_at": "2026-09-25 10:48:46",
  "sentiment": "neutral",
  "sentiment_score": -0.014,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 1,
  "lex_hits": 7,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.607,
  "agent_talk_sec": 10.2,
  "customer_talk_sec": 6.6,
  "dead_air_sec": 32.2,
  "longest_monologue_sec": 3.1,
  "agent_wpm": 276.5,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 7,
  "discovery_qs": 3,
  "words_agent": 47,
  "words_customer": 17,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178945736671",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.0,
      "end_s": 1.4,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178945736671",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.7,
      "end_s": 3.4,
      "text_en": "Is this Ajinkya Mansali sir speaking?",
      "text_native": "अजिंक्य मनसाली सर बात कर रहे है?"
    },
    {
      "ucid": "21112178945736671",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.7,
      "end_s": 4.0,
      "text_en": "Yes.",
      "text_native": "हाँ।"
    },
    {
      "ucid": "21112178945736671",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.2,
      "end_s": 6.0,
      "text_en": "Sir, this is Anupriti speaking from JSW One.",
      "text_native": "सर अनुप्रिती बात कर रही हूँ JSW One से।"
    },
    {
      "ucid": "21112178945736671",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.4,
      "end_s": 6.9,
      "text_en": "Yes, tell me.",
      "text_native": "हाँ बोलिए।"
    },
    {
      "ucid": "21112178945736671",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.2,
      "end_s": 9.9,
      "text_en": "Sir, I wanted to know if you have any requirement for MS steel?",
      "text_native": "सर कोई requirement है क्या जानना था आपका MS steel में?"
    },
    {
      "ucid": "21112178945736671",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.0,
      "end_s": 11.5,
      "text_en": "No, there is nothing right now.",
      "text_native": "नहीं अभी तो कुछ भी नहीं है।"
    },
    {
      "ucid": "21112178945736671",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.1,
      "end_s": 12.6,
      "text_en": "You don't have any, sir?",
      "text_native": "नहीं है सर?"
    },
    {
      "ucid": "21112178945736671",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.1,
      "end_s": 14.1,
      "text_en": "No, not right now.",
      "text_native": "नहीं अभी नहीं कुछ।"
    },
    {
      "ucid": "21112178945736671",
      "idx": 9,
      "speaker": "agent",
      "start_s": 14.4,
      "end_s": 17.5,
      "text_en": "Okay. I will WhatsApp you, let me know when you have a requirement.",
      "text_native": "ठीक है। मैं आपको WhatsApp करती हूँ, जब रहेगा तब बता दीजिए आप।"
    },
    {
      "ucid": "21112178945736671",
      "idx": 10,
      "speaker": "customer",
      "start_s": 17.6,
      "end_s": 19.8,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178945736671",
      "idx": 11,
      "speaker": "agent",
      "start_s": 19.9,
      "end_s": 20.3,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    },
    {
      "ucid": "21112178945736671",
      "idx": 12,
      "speaker": "customer",
      "start_s": 20.7,
      "end_s": 21.4,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178945736671",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, this is Anupriti speaking from JSW One.",
      "comment": "The agent successfully introduced herself, the company, and used the customer's name."
    },
    {
      "ucid": "21112178945736671",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent skipped the hook and went directly to asking for a requirement."
    },
    {
      "ucid": "21112178945736671",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer immediately stated they had no requirement."
    },
    {
      "ucid": "21112178945736671",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched."
    },
    {
      "ucid": "21112178945736671",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, I wanted to know if you have any requirement for MS steel?",
      "comment": "The agent successfully asked if a current requirement existed."
    },
    {
      "ucid": "21112178945736671",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I will WhatsApp you, let me know when you have a requirement.",
      "comment": "The next step was passive and did not include a specific callback date or commitment from the agent."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}