{
  "ucid": "21112178945687811",
  "call_date": "2026-09-15",
  "start_time": "2026-09-15 12:51:18",
  "end_time": "2026-09-15 12:51:59",
  "duration_sec": 41,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA0a552789ab52ead891167e672cd8ea80.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 85,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178945687811__DIA0a552789ab52ead891167e672cd8ea80.mp3",
  "audio_bytes": 80352,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 26.784,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] UNKNOWN: Hi, if you record your name and reason for calling, I'll see if this person is available.\n[5s] CUSTOMER: Hi. Hello.\n[6s] AGENT: Hello.\n[7s] CUSTOMER: Yes?   (हां जी?)\n[7s] AGENT: Uh yes sir, this is Kartik speaking from JSW One.   (अह हां जी सर, कार्तिक ये बात कर रहा था JSW One से।)\n[10s] CUSTOMER: Yes?   (हां जी?)\n[11s] AGENT: Sir, this is Kartik speaking from JSW One.   (सर कार्तिक ये बात कर रहा था JSW One से।)\n[13s] CUSTOMER: I can't hear your voice, brother. Hello.   (आपकी आवाज नहीं आ रही भैया, हेलो।)\n[15s] AGENT: Hello, can you hear me now, sir?   (हेलो, अभी आ रही है सर?)\n[17s] CUSTOMER: [inaudible]",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "noisy: The call begins with an automated voicemail prompt before the connection is made. The customer reports poor audio quality, and there is static at the end.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (10% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "The call was too short for a full evaluation due to a technical failure. When you get a bad line, confirm the issue and suggest calling back immediately, as in 'The line seems bad, may I call you right back?'.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and JSW One, but the customer immediately reported a bad connection and could not hear the agent. The call ended after the agent attempted to troubleshoot the audio issue, without any business discussion taking place.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh yes sir, this is Kartik speaking from JSW One.\", \"comment\": \"Agent successfully introduced himself and the company before the call was derailed by a technical issue.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended due to a connection issue before the agent could deliver the hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery was attempted as the call failed at the connection stage.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the pitch stage.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the qualification stage.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly without reaching the closure stage.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"The call was too short for a full evaluation due to a technical failure. When you get a bad line, confirm the issue and suggest calling back immediately, as in 'The line seems bad, may I call you right back?'.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself and JSW One, but the customer immediately reported a bad connection and could not hear the agent. The call ended after the agent attempted to troubleshoot the audio issue, without any business discussion taking place.\"}",
  "error": null,
  "latency_ms": 26562,
  "input_tokens": 2766,
  "output_tokens": 653,
  "created_at": "2026-09-25 10:48:47",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.492,
  "agent_talk_sec": 6.1,
  "customer_talk_sec": 6.3,
  "dead_air_sec": 28.6,
  "longest_monologue_sec": 2.4,
  "agent_wpm": 255.7,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 5,
  "discovery_qs": 1,
  "words_agent": 26,
  "words_customer": 12,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178945687811",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.0,
      "end_s": 4.2,
      "text_en": "Hi, if you record your name and reason for calling, I'll see if this person is available.",
      "text_native": "Hi, if you record your name and reason for calling, I'll see if this person is available."
    },
    {
      "ucid": "21112178945687811",
      "idx": 1,
      "speaker": "customer",
      "start_s": 4.94,
      "end_s": 5.93,
      "text_en": "Hi. Hello.",
      "text_native": "Hi. Hello."
    },
    {
      "ucid": "21112178945687811",
      "idx": 2,
      "speaker": "agent",
      "start_s": 6.1,
      "end_s": 6.5,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178945687811",
      "idx": 3,
      "speaker": "customer",
      "start_s": 6.74,
      "end_s": 7.2,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178945687811",
      "idx": 4,
      "speaker": "agent",
      "start_s": 7.44,
      "end_s": 9.8,
      "text_en": "Uh yes sir, this is Kartik speaking from JSW One.",
      "text_native": "अह हां जी सर, कार्तिक ये बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178945687811",
      "idx": 5,
      "speaker": "customer",
      "start_s": 10.0,
      "end_s": 10.5,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178945687811",
      "idx": 6,
      "speaker": "agent",
      "start_s": 10.8,
      "end_s": 12.8,
      "text_en": "Sir, this is Kartik speaking from JSW One.",
      "text_native": "सर कार्तिक ये बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178945687811",
      "idx": 7,
      "speaker": "customer",
      "start_s": 13.2,
      "end_s": 15.1,
      "text_en": "I can't hear your voice, brother. Hello.",
      "text_native": "आपकी आवाज नहीं आ रही भैया, हेलो।"
    },
    {
      "ucid": "21112178945687811",
      "idx": 8,
      "speaker": "agent",
      "start_s": 15.4,
      "end_s": 16.7,
      "text_en": "Hello, can you hear me now, sir?",
      "text_native": "हेलो, अभी आ रही है सर?"
    },
    {
      "ucid": "21112178945687811",
      "idx": 9,
      "speaker": "customer",
      "start_s": 17.0,
      "end_s": 19.5,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "21112178945687811",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh yes sir, this is Kartik speaking from JSW One.",
      "comment": "Agent successfully introduced himself and the company before the call was derailed by a technical issue."
    },
    {
      "ucid": "21112178945687811",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended due to a connection issue before the agent could deliver the hook."
    },
    {
      "ucid": "21112178945687811",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery was attempted as the call failed at the connection stage."
    },
    {
      "ucid": "21112178945687811",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the pitch stage."
    },
    {
      "ucid": "21112178945687811",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the qualification stage."
    },
    {
      "ucid": "21112178945687811",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly without reaching the closure stage."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}