Call 21112178945309471 2026-09-15 · dhruv · 0:46
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: noisy: There is significant background conversation throughout the recording, which sometimes makes the primary speakers slightly difficult to hear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.19
confidence high · +0/−1
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified JSW One but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 77% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Uh, sir are you looking for any requirement in MS sheets etc.?
Summary
The agent introduced JSW One and immediately asked if the customer had a requirement for MS sheets. The customer stated they had no current requirement, and the call ended.
Coaching
You skipped the opening, hook, and discovery steps, which led to an immediate shutdown from the customer; follow the structure to build rapport before asking for a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, I am calling from JSW One, Jindal Steel. The agent identified JSW One but did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead jumping directly to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh, sir are you looking for any requirement in MS sheets etc.? The agent successfully asked if a current requirement exists, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended immediately after the customer said no, with no attempt to set a future callback or next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.774 heavy | 6.5s | 1.9s | 37.6s | 2.2s | 267.7 | 0 | 4 | 4 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello.
agent
0.8s
Hello.
agent
1.4s
Sir, I am calling from JSW One, Jindal Steel.
Sir, JSW One se baat kar raha hu main, Jindal Steel.
customer
3.2s
Okay.
agent
3.8s
JSW One MSME, Jindal Steel Works Mumbai.
customer
6.3s
Tell me.
Boliye.
agent
6.8s
Uh, sir are you looking for any requirement in MS sheets etc.?
Uh, sir kuch requirement mein dekh rahe hain MS sheets wagera mein?
customer
9.2s
No, not right now.
Nahi, abhi toh nahi.