{
  "ucid": "21112178945309471",
  "call_date": "2026-09-15",
  "start_time": "2026-09-15 11:48:14",
  "end_time": "2026-09-15 11:49:00",
  "duration_sec": 46,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA31656e3e4b1d0fa9f083e9ac2f472723.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 100,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178945309471__DIA31656e3e4b1d0fa9f083e9ac2f472723.mp3",
  "audio_bytes": 59616,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 19.872,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Hello.\n[1s] AGENT: Sir, I am calling from JSW One, Jindal Steel.   (Sir, JSW One se baat kar raha hu main, Jindal Steel.)\n[3s] CUSTOMER: Okay.\n[4s] AGENT: JSW One MSME, Jindal Steel Works Mumbai.\n[6s] CUSTOMER: Tell me.   (Boliye.)\n[7s] AGENT: Uh, sir are you looking for any requirement in MS sheets etc.?   (Uh, sir kuch requirement mein dekh rahe hain MS sheets wagera mein?)\n[9s] CUSTOMER: No, not right now.   (Nahi, abhi toh nahi.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "noisy: There is significant background conversation throughout the recording, which sometimes makes the primary speakers slightly difficult to hear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the opening, hook, and discovery steps, which led to an immediate shutdown from the customer; follow the structure to build rapport before asking for a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced JSW One and immediately asked if the customer had a requirement for MS sheets. The customer stated they had no current requirement, and the call ended.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, I am calling from JSW One, Jindal Steel.\", \"comment\": \"The agent identified JSW One but did not use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook, instead jumping directly to a qualification question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business or needs.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh, sir are you looking for any requirement in MS sheets etc.?\", \"comment\": \"The agent successfully asked if a current requirement exists, which is the core intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended immediately after the customer said no, with no attempt to set a future callback or next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the opening, hook, and discovery steps, which led to an immediate shutdown from the customer; follow the structure to build rapport before asking for a requirement.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced JSW One and immediately asked if the customer had a requirement for MS sheets. The customer stated they had no current requirement, and the call ended.\"}",
  "error": null,
  "latency_ms": 24740,
  "input_tokens": 2703,
  "output_tokens": 675,
  "created_at": "2026-09-25 10:49:49",
  "sentiment": "negative",
  "sentiment_score": -0.186,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.774,
  "agent_talk_sec": 6.5,
  "customer_talk_sec": 1.9,
  "dead_air_sec": 37.6,
  "longest_monologue_sec": 2.2,
  "agent_wpm": 267.7,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 1,
  "words_agent": 29,
  "words_customer": 8,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178945309471",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.17,
      "end_s": 0.61,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178945309471",
      "idx": 1,
      "speaker": "agent",
      "start_s": 0.8,
      "end_s": 1.19,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178945309471",
      "idx": 2,
      "speaker": "agent",
      "start_s": 1.38,
      "end_s": 3.08,
      "text_en": "Sir, I am calling from JSW One, Jindal Steel.",
      "text_native": "Sir, JSW One se baat kar raha hu main, Jindal Steel."
    },
    {
      "ucid": "21112178945309471",
      "idx": 3,
      "speaker": "customer",
      "start_s": 3.2,
      "end_s": 3.56,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178945309471",
      "idx": 4,
      "speaker": "agent",
      "start_s": 3.8,
      "end_s": 6.0,
      "text_en": "JSW One MSME, Jindal Steel Works Mumbai.",
      "text_native": "JSW One MSME, Jindal Steel Works Mumbai."
    },
    {
      "ucid": "21112178945309471",
      "idx": 5,
      "speaker": "customer",
      "start_s": 6.26,
      "end_s": 6.6,
      "text_en": "Tell me.",
      "text_native": "Boliye."
    },
    {
      "ucid": "21112178945309471",
      "idx": 6,
      "speaker": "agent",
      "start_s": 6.8,
      "end_s": 9.04,
      "text_en": "Uh, sir are you looking for any requirement in MS sheets etc.?",
      "text_native": "Uh, sir kuch requirement mein dekh rahe hain MS sheets wagera mein?"
    },
    {
      "ucid": "21112178945309471",
      "idx": 7,
      "speaker": "customer",
      "start_s": 9.22,
      "end_s": 10.0,
      "text_en": "No, not right now.",
      "text_native": "Nahi, abhi toh nahi."
    }
  ],
  "steps": [
    {
      "ucid": "21112178945309471",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, I am calling from JSW One, Jindal Steel.",
      "comment": "The agent identified JSW One but did not use the customer's name or ask for permission to speak."
    },
    {
      "ucid": "21112178945309471",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a supply or price hook, instead jumping directly to a qualification question."
    },
    {
      "ucid": "21112178945309471",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked to understand the customer's business or needs."
    },
    {
      "ucid": "21112178945309471",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178945309471",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh, sir are you looking for any requirement in MS sheets etc.?",
      "comment": "The agent successfully asked if a current requirement exists, which is the core intent of this step."
    },
    {
      "ucid": "21112178945309471",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended immediately after the customer said no, with no attempt to set a future callback or next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}