Call 21112178945255772 2026-09-15 · dhruv · 1:12
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 11 turns, clean transcript (0% inaudible) | Marathi | 11 | supply_led (campaign_name:medium) |
Audio: clear: Some background office noise is present but does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.02
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent skipped asking for permission to speak and went directly into a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook to create interest, instead asking for requirements immediately.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked one vague discovery question but did not cover any of the required points like manufacturing type, volume, or suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Sir, do you have any requirement right now?
Summary
The agent connected with the customer and immediately asked about current requirements, skipping the opener and hook. The customer confirmed they had no current need but were aware of CR/HR products. The call ended quickly without any discovery or a committed next step.
Coaching
You need to follow the call structure by first asking for permission and then delivering a hook to earn the customer's attention before you ask about their requirements.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, do you have any requirement right now? The agent skipped asking for permission to speak and went directly into a qualification question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook to create interest, instead asking for requirements immediately. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 | What is it, sir, can you tell us once? The agent asked one vague discovery question but did not cover any of the required points like manufacturing type, volume, or suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call did not progress to that stage. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, do you have any requirement right now? The agent successfully asked if there was a current requirement, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly without the agent proposing or confirming a specific next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.651 | 8.2s | 4.4s | 59.4s | 2.9s | 248.8 | 0 | 6 | 5 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.1s
Hello.
हॅलो.
agent
1.9s
Is Swapnil sir speaking?
स्वप्नील सर बोलताय का?
agent
3.7s
Sir, hello, I'm calling from JSW One.
सर नमस्कार, JSW One मधून बोलतोय.
customer
5.6s
Yes, speak.
हा बोला.
agent
6.6s
Sir, do you have any requirement right now?
साहेब काही आहे सध्या requirement?
customer
8.7s
Right now, there's nothing.
आता current काही नाही हो.
agent
10.5s
Nothing currently, right? What is it, sir, can you tell us once?
current काही नाही का? काय आहे सर तुमचं एकदा सांगा ना आम्हाला.
customer
14.4s
You only deal in CR and HR, right?
फक्त तुम्ही CR आणि HR मध्येच करता ना?
agent
16.3s
Yes sir.
customer
17.5s
Okay.
ठीक आहे.
agent
19.4s
Okay.