{
  "ucid": "21112178945255772",
  "call_date": "2026-09-15",
  "start_time": "2026-09-15 11:39:17",
  "end_time": "2026-09-15 11:40:29",
  "duration_sec": 72,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA8f6e469da6b1a84173c83b3d7e5cf242.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 105,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178945255772__DIA8f6e469da6b1a84173c83b3d7e5cf242.mp3",
  "audio_bytes": 91800,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 30.6,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Is Swapnil sir speaking?   (स्वप्नील सर बोलताय का?)\n[4s] AGENT: Sir, hello, I'm calling from JSW One.   (सर नमस्कार, JSW One मधून बोलतोय.)\n[6s] CUSTOMER: Yes, speak.   (हा बोला.)\n[7s] AGENT: Sir, do you have any requirement right now?   (साहेब काही आहे सध्या requirement?)\n[9s] CUSTOMER: Right now, there's nothing.   (आता current काही नाही हो.)\n[10s] AGENT: Nothing currently, right? What is it, sir, can you tell us once?   (current काही नाही का? काय आहे सर तुमचं एकदा सांगा ना आम्हाला.)\n[14s] CUSTOMER: You only deal in CR and HR, right?   (फक्त तुम्ही CR आणि HR मध्येच करता ना?)\n[16s] AGENT: Yes sir.\n[18s] CUSTOMER: Okay.   (ठीक आहे.)\n[19s] AGENT: Okay.",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "clear: Some background office noise is present but does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You need to follow the call structure by first asking for permission and then delivering a hook to earn the customer's attention before you ask about their requirements.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent connected with the customer and immediately asked about current requirements, skipping the opener and hook. The customer confirmed they had no current need but were aware of CR/HR products. The call ended quickly without any discovery or a committed next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, do you have any requirement right now?\", \"comment\": \"The agent skipped asking for permission to speak and went directly into a qualification question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook to create interest, instead asking for requirements immediately.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"What is it, sir, can you tell us once?\", \"comment\": \"The agent asked one vague discovery question but did not cover any of the required points like manufacturing type, volume, or suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as the call did not progress to that stage.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, do you have any requirement right now?\", \"comment\": \"The agent successfully asked if there was a current requirement, which is the primary goal of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly without the agent proposing or confirming a specific next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You need to follow the call structure by first asking for permission and then delivering a hook to earn the customer's attention before you ask about their requirements.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent connected with the customer and immediately asked about current requirements, skipping the opener and hook. The customer confirmed they had no current need but were aware of CR/HR products. The call ended quickly without any discovery or a committed next step.\"}",
  "error": null,
  "latency_ms": 26718,
  "input_tokens": 2793,
  "output_tokens": 695,
  "created_at": "2026-09-25 10:50:09",
  "sentiment": "neutral",
  "sentiment_score": 0.02,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.651,
  "agent_talk_sec": 8.2,
  "customer_talk_sec": 4.4,
  "dead_air_sec": 59.4,
  "longest_monologue_sec": 2.9,
  "agent_wpm": 248.8,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 5,
  "discovery_qs": 4,
  "words_agent": 34,
  "words_customer": 16,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178945255772",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.1,
      "end_s": 1.51,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178945255772",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.9,
      "end_s": 2.98,
      "text_en": "Is Swapnil sir speaking?",
      "text_native": "स्वप्नील सर बोलताय का?"
    },
    {
      "ucid": "21112178945255772",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.7,
      "end_s": 5.4,
      "text_en": "Sir, hello, I'm calling from JSW One.",
      "text_native": "सर नमस्कार, JSW One मधून बोलतोय."
    },
    {
      "ucid": "21112178945255772",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.6,
      "end_s": 6.06,
      "text_en": "Yes, speak.",
      "text_native": "हा बोला."
    },
    {
      "ucid": "21112178945255772",
      "idx": 4,
      "speaker": "agent",
      "start_s": 6.6,
      "end_s": 8.3,
      "text_en": "Sir, do you have any requirement right now?",
      "text_native": "साहेब काही आहे सध्या requirement?"
    },
    {
      "ucid": "21112178945255772",
      "idx": 5,
      "speaker": "customer",
      "start_s": 8.69,
      "end_s": 10.0,
      "text_en": "Right now, there's nothing.",
      "text_native": "आता current काही नाही हो."
    },
    {
      "ucid": "21112178945255772",
      "idx": 6,
      "speaker": "agent",
      "start_s": 10.5,
      "end_s": 13.4,
      "text_en": "Nothing currently, right? What is it, sir, can you tell us once?",
      "text_native": "current काही नाही का? काय आहे सर तुमचं एकदा सांगा ना आम्हाला."
    },
    {
      "ucid": "21112178945255772",
      "idx": 7,
      "speaker": "customer",
      "start_s": 14.4,
      "end_s": 16.1,
      "text_en": "You only deal in CR and HR, right?",
      "text_native": "फक्त तुम्ही CR आणि HR मध्येच करता ना?"
    },
    {
      "ucid": "21112178945255772",
      "idx": 8,
      "speaker": "agent",
      "start_s": 16.3,
      "end_s": 16.7,
      "text_en": "Yes sir.",
      "text_native": "Yes sir."
    },
    {
      "ucid": "21112178945255772",
      "idx": 9,
      "speaker": "customer",
      "start_s": 17.5,
      "end_s": 18.0,
      "text_en": "Okay.",
      "text_native": "ठीक आहे."
    },
    {
      "ucid": "21112178945255772",
      "idx": 10,
      "speaker": "agent",
      "start_s": 19.4,
      "end_s": 19.8,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178945255772",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, do you have any requirement right now?",
      "comment": "The agent skipped asking for permission to speak and went directly into a qualification question."
    },
    {
      "ucid": "21112178945255772",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a supply or price hook to create interest, instead asking for requirements immediately."
    },
    {
      "ucid": "21112178945255772",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "What is it, sir, can you tell us once?",
      "comment": "The agent asked one vague discovery question but did not cover any of the required points like manufacturing type, volume, or suppliers."
    },
    {
      "ucid": "21112178945255772",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as the call did not progress to that stage."
    },
    {
      "ucid": "21112178945255772",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, do you have any requirement right now?",
      "comment": "The agent successfully asked if there was a current requirement, which is the primary goal of this step."
    },
    {
      "ucid": "21112178945255772",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly without the agent proposing or confirming a specific next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}