Call 21112178945227051 2026-09-15 · dhruv · 1:07
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | No_requirement | full conversation 15 turns, clean transcript (0% inaudible) | Gujarati | 15 | new_registration (campaign_name:high) |
Audio: clear: Some minor background noise is present but does not affect transcription reliability.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.35
confidence high · +8/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were attempted as the customer immediately stated they had no current requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although the rep asked for a requirement, they failed to schedule a specific callback after the customer gave a 'two-three months' timeline.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a scheduled callback, or a platform walkthrough being agreed upon.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Uh sir, you had actually registered an account on our portal in the name of Swami Shri Hari Beverages and Functional Food Private Limited. I called yo
Summary
The agent contacted a newly registered lead from a beverage company. The customer stated they are in a very early stage and will have a requirement in 2-3 months. The agent acknowledged this but did not attempt further discovery or schedule a specific callback, and the call ended.
Coaching
When a customer gives you a future timeline like 'in two-three months', your goal is to schedule a specific callback for that time instead of ending the call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Uh sir, you had actually registered an account on our portal in the name of Swami Shri Hari Beverages and Functional Food Private Limited. I called you in that context, sir... The rep successfully opened the call by referencing the customer's recent registration on the portal. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The rep only verified the company name; no other profile questions were asked before the customer deferred the conversation. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were attempted as the customer immediately stated they had no current requirement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before any platform education could be provided. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Although the rep asked for a requirement, they failed to schedule a specific callback after the customer gave a 'two-three months' timeline. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a scheduled callback, or a platform walkthrough being agreed upon. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.542 | 13.6s | 11.5s | 41.9s | 5.0s | 277.9 | 0 | 7 | 8 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
હેલો.
agent
1.6s
Hello.
હેલો.
customer
2.6s
Yes, tell me sir.
હા બોલો સાહેબ.
agent
3.6s
Uh sir, I'm calling from JSW, from Jindal Steel.
અ સર JSW થી વાત કરું છું, જિંદાલ સ્ટીલ થી.
customer
6.1s
Yes, tell me.
હા બોલો.
agent
6.8s
Uh sir, you had actually registered an account on our portal in the name of Swami Shri Hari Beverages and Functional Food Private Limited.
અ સર તમને એક્ચ્યુલી એકાઉન્ટ રજીસ્ટર કરાવેલું અમારા પોર્ટલ ઉપર સ્વામી શ્રી હરિ બેવરેજીસ એન્ડ ફંક્શનલ ફૂડ પ્રાઇવેટ લિમિટેડના નામથી.
customer
12.0s
Yes.
હા.
agent
12.4s
I called you in that context, sir, to understand if there is any requirement for sheet metals or anything like that right now?
એ સંદર્ભમાં જ મેં તમને સર કોલ કરેલો ટુ અન્ડરસ્ટેન્ડ કઈક રિક્વાયરમેન્ટ સાહેબ અત્યારે શીટ મેટલ્સમાં કે એવું કઈ?
customer
17.0s
No, right now, we are in a very early stage.
ના અત્યારે છે ને વી આર ઇન વેરી અર્લી સ્ટેજ.
customer
19.7s
So, in two-three months, once our entire product portfolio is established, then it would be better to get it registered.
એટલે બે ત્રણ મહિનામાં અમારું પ્રોડક્ટનું પોર્ટફોલિયો આખો એસ્ટાબ્લિશ થઈ જાય ને, પછી એને રજીસ્ટર કરાવીએ તો વધારે સારું રહેશે.
agent
25.5s
Okay, okay.
ઠીક છે, ઠીક છે.
customer
26.3s
Hmm?
હમ?
agent
27.0s
Okay sir.
ઓકે સર.
customer
27.6s
Thank you for your call. Thank you.
થેન્ક યુ ફોર યોર કોલ. થેન્ક યુ.
agent
29.1s
Thank you.
થેન્ક યુ.