{ "ucid": "21112178945227051", "call_date": "2026-09-15", "start_time": "2026-09-15 11:34:30", "end_time": "2026-09-15 11:35:37", "duration_sec": 67, "campaign": "MSME_IS_PANIndia_NewReg_260526", "disposition": "No_requirement", "agent": "dhruv", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA0b852ca7b15debff88303d52fd25e38f.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 109, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178945227051__DIA0b852ca7b15debff88303d52fd25e38f.mp3", "audio_bytes": 129816, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 43.272, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello. (હેલો.)\n[2s] AGENT: Hello. (હેલો.)\n[3s] CUSTOMER: Yes, tell me sir. (હા બોલો સાહેબ.)\n[4s] AGENT: Uh sir, I'm calling from JSW, from Jindal Steel. (અ સર JSW થી વાત કરું છું, જિંદાલ સ્ટીલ થી.)\n[6s] CUSTOMER: Yes, tell me. (હા બોલો.)\n[7s] AGENT: Uh sir, you had actually registered an account on our portal in the name of Swami Shri Hari Beverages and Functional Food Private Limited. (અ સર તમને એક્ચ્યુલી એકાઉન્ટ રજીસ્ટર કરાવેલું અમારા પોર્ટલ ઉપર સ્વામી શ્રી હરિ બેવરેજીસ એન્ડ ફંક્શનલ ફૂડ પ્રાઇવેટ લિમિટેડના નામથી.)\n[12s] CUSTOMER: Yes. (હા.)\n[12s] AGENT: I called you in that context, sir, to understand if there is any requirement for sheet metals or anything like that right now? (એ સંદર્ભમાં જ મેં તમને સર કોલ કરેલો ટુ અન્ડરસ્ટેન્ડ કઈક રિક્વાયરમેન્ટ સાહેબ અત્યારે શીટ મેટલ્સમાં કે એવું કઈ?)\n[17s] CUSTOMER: No, right now, we are in a very early stage. (ના અત્યારે છે ને વી આર ઇન વેરી અર્લી સ્ટેજ.)\n[20s] CUSTOMER: So, in two-three months, once our entire product portfolio is established, then it would be better to get it registered. (એટલે બે ત્રણ મહિનામાં અમારું પ્રોડક્ટનું પોર્ટફોલિયો આખો એસ્ટાબ્લિશ થઈ જાય ને, પછી એને રજીસ્ટર કરાવીએ તો વધારે સારું રહેશે.)\n[26s] AGENT: Okay, okay. (ઠીક છે, ઠીક છે.)\n[26s] CUSTOMER: Hmm? (હમ?)\n[27s] AGENT: Okay sir. (ઓકે સર.)\n[28s] CUSTOMER: Thank you for your call. Thank you. (થેન્ક યુ ફોર યોર કોલ. થેન્ક યુ.)\n[29s] AGENT: Thank you. (થેન્ક યુ.)", "language": "Gujarati", "languages": "[\"Gujarati\", \"English\"]", "turn_count": 15, "connected": 1, "audio_notes": "clear: Some minor background noise is present but does not affect transcription reliability.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "15 turns, clean transcript (0% inaudible)", "band_language": "Gujarati", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:high", "pitch_type_conflict": 0, "pitch_adherence_score": 1.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When a customer gives you a future timeline like 'in two-three months', your goal is to schedule a specific callback for that time instead of ending the call.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a newly registered lead from a beverage company. The customer stated they are in a very early stage and will have a requirement in 2-3 months. The agent acknowledged this but did not attempt further discovery or schedule a specific callback, and the call ended.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, you had actually registered an account on our portal in the name of Swami Shri Hari Beverages and Functional Food Private Limited. I called you in that context, sir...\", \"comment\": \"The rep successfully opened the call by referencing the customer's recent registration on the portal.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"The rep only verified the company name; no other profile questions were asked before the customer deferred the conversation.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were attempted as the customer immediately stated they had no current requirement.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any platform education could be provided.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Although the rep asked for a requirement, they failed to schedule a specific callback after the customer gave a 'two-three months' timeline.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a quote, a scheduled callback, or a platform walkthrough being agreed upon.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer gives you a future timeline like 'in two-three months', your goal is to schedule a specific callback for that time instead of ending the call.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a newly registered lead from a beverage company. The customer stated they are in a very early stage and will have a requirement in 2-3 months. The agent acknowledged this but did not attempt further discovery or schedule a specific callback, and the call ended.\"}", "error": null, "latency_ms": 34499, "input_tokens": 3145, "output_tokens": 709, "created_at": "2026-09-25 10:50:36", "sentiment": "positive", "sentiment_score": 0.354, "sentiment_confidence": "high", "pos": 8, "neg": 0, "lex_hits": 3, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.542, "agent_talk_sec": 13.6, "customer_talk_sec": 11.5, "dead_air_sec": 41.9, "longest_monologue_sec": 5.0, "agent_wpm": 277.9, "interruptions": 0, "agent_turns": 7, "customer_turns": 8, "discovery_qs": 1, "words_agent": 63, "words_customer": 48, "monologue_heavy": 0, "turns": [ { "ucid": "21112178945227051", "idx": 0, "speaker": "customer", "start_s": 0.87, "end_s": 1.27, "text_en": "Hello.", "text_native": "હેલો." }, { "ucid": "21112178945227051", "idx": 1, "speaker": "agent", "start_s": 1.58, "end_s": 1.93, "text_en": "Hello.", "text_native": "હેલો." }, { "ucid": "21112178945227051", "idx": 2, "speaker": "customer", "start_s": 2.57, "end_s": 3.29, "text_en": "Yes, tell me sir.", "text_native": "હા બોલો સાહેબ." }, { "ucid": "21112178945227051", "idx": 3, "speaker": "agent", "start_s": 3.58, "end_s": 5.8, "text_en": "Uh sir, I'm calling from JSW, from Jindal Steel.", "text_native": "અ સર JSW થી વાત કરું છું, જિંદાલ સ્ટીલ થી." }, { "ucid": "21112178945227051", "idx": 4, "speaker": "customer", "start_s": 6.06, "end_s": 6.52, "text_en": "Yes, tell me.", "text_native": "હા બોલો." }, { "ucid": "21112178945227051", "idx": 5, "speaker": "agent", "start_s": 6.76, "end_s": 11.8, "text_en": "Uh sir, you had actually registered an account on our portal in the name of Swami Shri Hari Beverages and Functional Food Private Limited.", "text_native": "અ સર તમને એક્ચ્યુલી એકાઉન્ટ રજીસ્ટર કરાવેલું અમારા પોર્ટલ ઉપર સ્વામી શ્રી હરિ બેવરેજીસ એન્ડ ફંક્શનલ ફૂડ પ્રાઇવેટ લિમિટેડના નામથી." }, { "ucid": "21112178945227051", "idx": 6, "speaker": "customer", "start_s": 12.0, "end_s": 12.3, "text_en": "Yes.", "text_native": "હા." }, { "ucid": "21112178945227051", "idx": 7, "speaker": "agent", "start_s": 12.4, "end_s": 16.8, "text_en": "I called you in that context, sir, to understand if there is any requirement for sheet metals or anything like that right now?", "text_native": "એ સંદર્ભમાં જ મેં તમને સર કોલ કરેલો ટુ અન્ડરસ્ટેન્ડ કઈક રિક્વાયરમેન્ટ સાહેબ અત્યારે શીટ મેટલ્સમાં કે એવું કઈ?" }, { "ucid": "21112178945227051", "idx": 8, "speaker": "customer", "start_s": 17.04, "end_s": 19.24, "text_en": "No, right now, we are in a very early stage.", "text_native": "ના અત્યારે છે ને વી આર ઇન વેરી અર્લી સ્ટેજ." }, { "ucid": "21112178945227051", "idx": 9, "speaker": "customer", "start_s": 19.66, "end_s": 25.2, "text_en": "So, in two-three months, once our entire product portfolio is established, then it would be better to get it registered.", "text_native": "એટલે બે ત્રણ મહિનામાં અમારું પ્રોડક્ટનું પોર્ટફોલિયો આખો એસ્ટાબ્લિશ થઈ જાય ને, પછી એને રજીસ્ટર કરાવીએ તો વધારે સારું રહેશે." }, { "ucid": "21112178945227051", "idx": 10, "speaker": "agent", "start_s": 25.5, "end_s": 26.24, "text_en": "Okay, okay.", "text_native": "ઠીક છે, ઠીક છે." }, { "ucid": "21112178945227051", "idx": 11, "speaker": "customer", "start_s": 26.34, "end_s": 26.84, "text_en": "Hmm?", "text_native": "હમ?" }, { "ucid": "21112178945227051", "idx": 12, "speaker": "agent", "start_s": 27.0, "end_s": 27.5, "text_en": "Okay sir.", "text_native": "ઓકે સર." }, { "ucid": "21112178945227051", "idx": 13, "speaker": "customer", "start_s": 27.6, "end_s": 29.0, "text_en": "Thank you for your call. Thank you.", "text_native": "થેન્ક યુ ફોર યોર કોલ. થેન્ક યુ." }, { "ucid": "21112178945227051", "idx": 14, "speaker": "agent", "start_s": 29.1, "end_s": 29.5, "text_en": "Thank you.", "text_native": "થેન્ક યુ." } ], "steps": [ { "ucid": "21112178945227051", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Uh sir, you had actually registered an account on our portal in the name of Swami Shri Hari Beverages and Functional Food Private Limited. I called you in that context, sir...", "comment": "The rep successfully opened the call by referencing the customer's recent registration on the portal." }, { "ucid": "21112178945227051", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "", "comment": "The rep only verified the company name; no other profile questions were asked before the customer deferred the conversation." }, { "ucid": "21112178945227051", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "No discovery questions were attempted as the customer immediately stated they had no current requirement." }, { "ucid": "21112178945227051", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended before any platform education could be provided." }, { "ucid": "21112178945227051", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Although the rep asked for a requirement, they failed to schedule a specific callback after the customer gave a 'two-three months' timeline." }, { "ucid": "21112178945227051", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended without a quote, a scheduled callback, or a platform walkthrough being agreed upon." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }