Call 21112178945181671 2026-09-15 · dhruv · 1:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | No_requirement | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | new_registration (campaign_name:high) |
Audio: clear: Some background chatter is audible on the agent's side, but it does not interfere with the main conversation.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: unknown
material: Customer states no requirement for steel at all.
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.25
confidence high · +0/−2
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The customer denied any requirement, preventing the agent from asking any of the required discovery questions.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although the agent asked about a requirement, they did not attempt to schedule a specific callback after the customer said no.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly without a quote, a scheduled callback, or a platform walkthrough being agreed upon.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 1 objection
you did not answer:
just_registered_to_check
No, I had just checked like that. I had just put it in like that.
did well
Warm welcome opener
Sir, I was calling from JSW One. ... You had registered your account on our portal...
Summary
The agent contacted a new registrant, JNS Instruments Limited. The customer immediately stated they had only registered to browse and had no requirement for steel. The agent asked a follow-up question which was also denied, and the call ended without any discovery or next steps.
Coaching
When a customer says they 'just registered to check,' don't ask a closed yes/no question like 'do you have a requirement?'. Instead, offer a piece of value like a reference price to keep the conversation open.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, I was calling from JSW One. ... You had registered your account on our portal... The agent correctly referenced the customer's registration and stated the company name, which is a standard warm opener. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | JNS Instruments Limited? ... for the Gurgaon location... The agent confirmed the company name and procurement city, hitting 2 of the 4 required questions before the customer cut the call short. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The customer denied any requirement, preventing the agent from asking any of the required discovery questions. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call was terminated by the customer before the agent could explain the platform's value proposition. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Although the agent asked about a requirement, they did not attempt to schedule a specific callback after the customer said no. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly without a quote, a scheduled callback, or a platform walkthrough being agreed upon. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | mishandled | No, I had just checked like that. I had just put it in like that. |
Okay, so do you have any requirement in steel? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.779 heavy | 16.9s | 4.8s | 40.3s | 6.9s | 266.3 | 0 | 8 | 7 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.8s
Hello.
agent
5.6s
Hello.
agent
6.4s
JNS Instruments Limited?
customer
8.0s
Yes, speak.
बोलिए जी।
agent
8.8s
Sir, I was calling from JSW One.
सर JSW One से बात कर रहा था मैं।
customer
11.0s
Speak.
बोलिए।
agent
11.9s
Uh, were you looking for some requirement in sheet metals etc.?
अह कुछ requirement में देख रहे थे sheet metals वगेरा में?
customer
14.8s
What are you saying?
क्या बोल रहे हैं?
agent
15.6s
You had registered your account on our portal, on our portal for the Gurgaon location, so I just wanted to know, sir, are you looking for any requirement in sheet metals etc.?
आपने हमारे portal, हमारे portal पे अपना account register कराया था for Gurgaon location, तो मुझे वही जानना था सर कि कुछ requirement देख रहे हैं क्या sheet metals वगेरा में?
customer
22.8s
No, I had just checked like that. I had just put it in like that.
ना, ऐसे ही मैं चेक किया था। मैं तो डाला था ऐसे ही।
agent
25.8s
Okay, so do you have any requirement in steel?
अच्छा, तो आपको steel में कुछ requirement रहती है?
customer
28.1s
No, no.
नहीं नहीं।
agent
28.8s
Okay, you don't have a requirement in steel at all. Okay.
अच्छा, steel में requirement ही नहीं है। ठीक है।
customer
31.2s
Okay.
ठीक।
agent
32.3s
Okay.