{
  "ucid": "21112178945181671",
  "call_date": "2026-09-15",
  "start_time": "2026-09-15 11:26:56",
  "end_time": "2026-09-15 11:27:58",
  "duration_sec": 62,
  "campaign": "MSME_IS_PANIndia_NewReg_260526",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA8b787c6b9f95f9c7cedc82c1d9683d7e.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 111,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178945181671__DIA8b787c6b9f95f9c7cedc82c1d9683d7e.mp3",
  "audio_bytes": 129168,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 43.056,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello.\n[6s] AGENT: Hello.\n[6s] AGENT: JNS Instruments Limited?\n[8s] CUSTOMER: Yes, speak.   (बोलिए जी।)\n[9s] AGENT: Sir, I was calling from JSW One.   (सर JSW One से बात कर रहा था मैं।)\n[11s] CUSTOMER: Speak.   (बोलिए।)\n[12s] AGENT: Uh, were you looking for some requirement in sheet metals etc.?   (अह कुछ requirement में देख रहे थे sheet metals वगेरा में?)\n[15s] CUSTOMER: What are you saying?   (क्या बोल रहे हैं?)\n[16s] AGENT: You had registered your account on our portal, on our portal for the Gurgaon location, so I just wanted to know, sir, are you looking for any requirement in sheet metals etc.?   (आपने हमारे portal, हमारे portal पे अपना account register कराया था for Gurgaon location, तो मुझे वही जानना था सर कि कुछ requirement देख रहे हैं क्या sheet metals वगेरा में?)\n[23s] CUSTOMER: No, I had just checked like that. I had just put it in like that.   (ना, ऐसे ही मैं चेक किया था। मैं तो डाला था ऐसे ही।)\n[26s] AGENT: Okay, so do you have any requirement in steel?   (अच्छा, तो आपको steel में कुछ requirement रहती है?)\n[28s] CUSTOMER: No, no.   (नहीं नहीं।)\n[29s] AGENT: Okay, you don't have a requirement in steel at all. Okay.   (अच्छा, steel में requirement ही नहीं है। ठीक है।)\n[31s] CUSTOMER: Okay.   (ठीक।)\n[32s] AGENT: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 15,
  "connected": 1,
  "audio_notes": "clear: Some background chatter is audible on the agent's side, but it does not interfere with the main conversation.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "15 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:high",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.5,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they 'just registered to check,' don't ask a closed yes/no question like 'do you have a requirement?'. Instead, offer a piece of value like a reference price to keep the conversation open.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "Customer states no requirement for steel at all.",
  "catalogue_status": "unknown",
  "quality_flags_total": 2,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registrant, JNS Instruments Limited. The customer immediately stated they had only registered to browse and had no requirement for steel. The agent asked a follow-up question which was also denied, and the call ended without any discovery or next steps.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, I was calling from JSW One. ... You had registered your account on our portal...\", \"comment\": \"The agent correctly referenced the customer's registration and stated the company name, which is a standard warm opener.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"JNS Instruments Limited? ... for the Gurgaon location...\", \"comment\": \"The agent confirmed the company name and procurement city, hitting 2 of the 4 required questions before the customer cut the call short.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The customer denied any requirement, preventing the agent from asking any of the required discovery questions.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was terminated by the customer before the agent could explain the platform's value proposition.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Although the agent asked about a requirement, they did not attempt to schedule a specific callback after the customer said no.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly without a quote, a scheduled callback, or a platform walkthrough being agreed upon.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they 'just registered to check,' don't ask a closed yes/no question like 'do you have a requirement?'. Instead, offer a piece of value like a reference price to keep the conversation open.\", \"segment_detected\": \"unknown\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"Customer states no requirement for steel at all.\", \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"just_registered_to_check\", \"state\": \"mishandled\", \"evidence\": \"No, I had just checked like that. I had just put it in like that.\", \"response\": \"Okay, so do you have any requirement in steel?\"}], \"call_summary\": \"The agent contacted a new registrant, JNS Instruments Limited. The customer immediately stated they had only registered to browse and had no requirement for steel. The agent asked a follow-up question which was also denied, and the call ended without any discovery or next steps.\"}",
  "error": null,
  "latency_ms": 35900,
  "input_tokens": 3002,
  "output_tokens": 817,
  "created_at": "2026-09-25 10:50:45",
  "sentiment": "negative",
  "sentiment_score": -0.25,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 2,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.779,
  "agent_talk_sec": 16.9,
  "customer_talk_sec": 4.8,
  "dead_air_sec": 40.3,
  "longest_monologue_sec": 6.9,
  "agent_wpm": 266.3,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 7,
  "discovery_qs": 4,
  "words_agent": 75,
  "words_customer": 26,
  "monologue_heavy": 1,
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    {
      "ucid": "21112178945181671",
      "idx": 0,
      "speaker": "customer",
      "start_s": 4.83,
      "end_s": 5.23,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178945181671",
      "idx": 1,
      "speaker": "agent",
      "start_s": 5.56,
      "end_s": 5.96,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178945181671",
      "idx": 2,
      "speaker": "agent",
      "start_s": 6.36,
      "end_s": 7.56,
      "text_en": "JNS Instruments Limited?",
      "text_native": "JNS Instruments Limited?"
    },
    {
      "ucid": "21112178945181671",
      "idx": 3,
      "speaker": "customer",
      "start_s": 8.0,
      "end_s": 8.5,
      "text_en": "Yes, speak.",
      "text_native": "बोलिए जी।"
    },
    {
      "ucid": "21112178945181671",
      "idx": 4,
      "speaker": "agent",
      "start_s": 8.81,
      "end_s": 10.51,
      "text_en": "Sir, I was calling from JSW One.",
      "text_native": "सर JSW One से बात कर रहा था मैं।"
    },
    {
      "ucid": "21112178945181671",
      "idx": 5,
      "speaker": "customer",
      "start_s": 11.0,
      "end_s": 11.3,
      "text_en": "Speak.",
      "text_native": "बोलिए।"
    },
    {
      "ucid": "21112178945181671",
      "idx": 6,
      "speaker": "agent",
      "start_s": 11.93,
      "end_s": 14.53,
      "text_en": "Uh, were you looking for some requirement in sheet metals etc.?",
      "text_native": "अह कुछ requirement में देख रहे थे sheet metals वगेरा में?"
    },
    {
      "ucid": "21112178945181671",
      "idx": 7,
      "speaker": "customer",
      "start_s": 14.82,
      "end_s": 15.32,
      "text_en": "What are you saying?",
      "text_native": "क्या बोल रहे हैं?"
    },
    {
      "ucid": "21112178945181671",
      "idx": 8,
      "speaker": "agent",
      "start_s": 15.6,
      "end_s": 22.5,
      "text_en": "You had registered your account on our portal, on our portal for the Gurgaon location, so I just wanted to know, sir, are you looking for any requirement in sheet metals etc.?",
      "text_native": "आपने हमारे portal, हमारे portal पे अपना account register कराया था for Gurgaon location, तो मुझे वही जानना था सर कि कुछ requirement देख रहे हैं क्या sheet metals वगेरा में?"
    },
    {
      "ucid": "21112178945181671",
      "idx": 9,
      "speaker": "customer",
      "start_s": 22.83,
      "end_s": 25.23,
      "text_en": "No, I had just checked like that. I had just put it in like that.",
      "text_native": "ना, ऐसे ही मैं चेक किया था। मैं तो डाला था ऐसे ही।"
    },
    {
      "ucid": "21112178945181671",
      "idx": 10,
      "speaker": "agent",
      "start_s": 25.8,
      "end_s": 27.8,
      "text_en": "Okay, so do you have any requirement in steel?",
      "text_native": "अच्छा, तो आपको steel में कुछ requirement रहती है?"
    },
    {
      "ucid": "21112178945181671",
      "idx": 11,
      "speaker": "customer",
      "start_s": 28.13,
      "end_s": 28.53,
      "text_en": "No, no.",
      "text_native": "नहीं नहीं।"
    },
    {
      "ucid": "21112178945181671",
      "idx": 12,
      "speaker": "agent",
      "start_s": 28.8,
      "end_s": 30.6,
      "text_en": "Okay, you don't have a requirement in steel at all. Okay.",
      "text_native": "अच्छा, steel में requirement ही नहीं है। ठीक है।"
    },
    {
      "ucid": "21112178945181671",
      "idx": 13,
      "speaker": "customer",
      "start_s": 31.2,
      "end_s": 31.5,
      "text_en": "Okay.",
      "text_native": "ठीक।"
    },
    {
      "ucid": "21112178945181671",
      "idx": 14,
      "speaker": "agent",
      "start_s": 32.3,
      "end_s": 32.6,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178945181671",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, I was calling from JSW One. ... You had registered your account on our portal...",
      "comment": "The agent correctly referenced the customer's registration and stated the company name, which is a standard warm opener."
    },
    {
      "ucid": "21112178945181671",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "partial",
      "earned": 0.5,
      "questions_hit": 2,
      "evidence": "JNS Instruments Limited? ... for the Gurgaon location...",
      "comment": "The agent confirmed the company name and procurement city, hitting 2 of the 4 required questions before the customer cut the call short."
    },
    {
      "ucid": "21112178945181671",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The customer denied any requirement, preventing the agent from asking any of the required discovery questions."
    },
    {
      "ucid": "21112178945181671",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was terminated by the customer before the agent could explain the platform's value proposition."
    },
    {
      "ucid": "21112178945181671",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Although the agent asked about a requirement, they did not attempt to schedule a specific callback after the customer said no."
    },
    {
      "ucid": "21112178945181671",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly without a quote, a scheduled callback, or a platform walkthrough being agreed upon."
    }
  ],
  "objections": [
    {
      "ucid": "21112178945181671",
      "obj_type": "just_registered_to_check",
      "state": "mishandled",
      "evidence": "No, I had just checked like that. I had just put it in like that.",
      "response": "Okay, so do you have any requirement in steel?"
    }
  ],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}