Call 21112178945168491 2026-09-15 · Jeevan Jeejo · 2:20
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Wrap up time exceeded :0 | full conversation 31 turns, clean transcript (0% inaudible) | English | 31 | new_registration (campaign_name:high) |
Audio: clear: The audio is clear and the conversation is fully intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.06
confidence high · +5/−4
from 14 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked about business type, consumption, payment terms, or current supplier relationships.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Agent identified a need for TMT but failed to capture any specifications (grade, size, quantity) or schedule a specific callback.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague promise to send details, not with a quote, a scheduled callback, or a platform walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Uh hello, good morning. Am I talking to White Sand Infra LLP? ... Uh, good time to talk, sir?
Summary
The agent contacted a new registrant, 'White Sand Infra LLP', and confirmed the customer's name and contact number. The customer expressed a need for TMT and also inquired about cement. The agent failed to perform discovery or capture the TMT requirement, ending the call by promising to send details via WhatsApp and asking the customer to reply with information.
Coaching
You must complete the discovery steps to understand the customer's business before trying to identify an opportunity; you missed all 8 discovery questions.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Uh hello, good morning. Am I talking to White Sand Infra LLP? ... Uh, good time to talk, sir? The agent gave a warm opening, identified the company, and asked for permission to speak. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | Am I talking to White Sand Infra LLP?... Your good name, sir?... may I just confirm if 7222956444 is your WhatsApp number? Agent confirmed company name, customer name, and contact number, but did not ask about procurement city or decision-making role. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked about business type, consumption, payment terms, or current supplier relationships. |
| NR4 Platform education | 1 | fail | – | 0.0 |
Agent did not explain any platform benefits like transparent pricing, test certificates, or stock availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | wanted to check regarding your active requirement. Is it for HR, CR or TMT? Agent identified a need for TMT but failed to capture any specifications (grade, size, quantity) or schedule a specific callback. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | I'll just share you a couple of details in WhatsApp. Kindly reply to me so that I can fetch the details from that. The call ended with a vague promise to send details, not with a quote, a scheduled callback, or a platform walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.777 heavy | 50.1s | 14.4s | 75.5s | 9.5s | 329.3 | 0 | 15 | 16 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.2s
Hello.
agent
2.3s
Uh hello, good morning. Am I talking to White Sand Infra LLP?
customer
5.5s
Yeah, yeah, right.
agent
6.5s
Uh sir, this is Jeevan calling from JSW One platform. Uh, good time to talk, sir?
customer
10.0s
Yeah, yeah. Okay.
agent
10.8s
Yeah, perfect. Thank you. Uh so sir, uh this this call is with respect to an opportunity or the registration that you have made in our platform. So wanted to check regarding your active requirement. Is it for HR, CR or TMT?
customer
20.3s
It is for TMT.
agent
21.8s
Sorry, sir?
customer
22.4s
TMT.
agent
23.0s
TMT, right?
customer
23.5s
TMT, yeah.
agent
24.4s
Understood. Uh and the okay, just a moment. If if I'm not wrong, you have given the requirement for uh okay, you have not mentioned exactly what mm you need. So sir, if you don't mind, may I just confirm if 7222956444 is your WhatsApp number?
customer
34.2s
This is my WhatsApp number, yeah, right.
agent
36.0s
Yeah, so I'll just share you, you know, a couple of details to, you know, onboard you to the uh platform and to fetch some details by which I can help you get the pricing.
customer
42.1s
So are you are you are you dealing in cement also?
agent
44.5s
Uh not cement exactly, sir. Just HR, CR, coil and TMT.
customer
46.9s
Okay, okay.
agent
47.7s
Yeah, if if there is a cement requirement, what we can do is that once the TMT thing is sorted out, I can escalate your number to a cement department. They will give a call you, a call back.
customer
52.8s
Okay.
agent
53.4s
If that works. Perfect. Your good name, sir?
customer
55.5s
Saqib Khan.
agent
57.2s
Karthik?
customer
58.2s
Saqib.
agent
59.0s
Saqib, Saqib.
customer
59.9s
Saqib. S A Q U I B.
agent
62.0s
Saqib. Okay, okay, got it, got it. Okay, sir. So I'll do one thing, I'll just...
customer
64.2s
S A Q U I B Khan after that, yeah.
agent
65.7s
Okay. I'll I'll yeah, perfect. So in that case, I'll just share you a couple of details in WhatsApp. Kindly reply to me so that I can fetch the details from that.
customer
70.4s
Sure.
agent
70.8s
Sure. Perfect. Thank you so much, sir. Have a great day.
customer
73.0s
Welcome, welcome.