{ "ucid": "21112178945168491", "call_date": "2026-09-15", "start_time": "2026-09-15 11:24:44", "end_time": "2026-09-15 11:27:04", "duration_sec": 140, "campaign": "MSME_IS_PANIndia_NewReg_260526", "disposition": "Wrap up time exceeded :0", "agent": "Jeevan Jeejo", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA303a370026414e78ef7b732df96ab844.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 112, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178945168491__DIA303a370026414e78ef7b732df96ab844.mp3", "audio_bytes": 357480, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 119.16, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Uh hello, good morning. Am I talking to White Sand Infra LLP?\n[5s] CUSTOMER: Yeah, yeah, right.\n[6s] AGENT: Uh sir, this is Jeevan calling from JSW One platform. Uh, good time to talk, sir?\n[10s] CUSTOMER: Yeah, yeah. Okay.\n[11s] AGENT: Yeah, perfect. Thank you. Uh so sir, uh this this call is with respect to an opportunity or the registration that you have made in our platform. So wanted to check regarding your active requirement. Is it for HR, CR or TMT?\n[20s] CUSTOMER: It is for TMT.\n[22s] AGENT: Sorry, sir?\n[22s] CUSTOMER: TMT.\n[23s] AGENT: TMT, right?\n[24s] CUSTOMER: TMT, yeah.\n[24s] AGENT: Understood. Uh and the okay, just a moment. If if I'm not wrong, you have given the requirement for uh okay, you have not mentioned exactly what mm you need. So sir, if you don't mind, may I just confirm if 7222956444 is your WhatsApp number?\n[34s] CUSTOMER: This is my WhatsApp number, yeah, right.\n[36s] AGENT: Yeah, so I'll just share you, you know, a couple of details to, you know, onboard you to the uh platform and to fetch some details by which I can help you get the pricing.\n[42s] CUSTOMER: So are you are you are you dealing in cement also?\n[44s] AGENT: Uh not cement exactly, sir. Just HR, CR, coil and TMT.\n[47s] CUSTOMER: Okay, okay.\n[48s] AGENT: Yeah, if if there is a cement requirement, what we can do is that once the TMT thing is sorted out, I can escalate your number to a cement department. They will give a call you, a call back.\n[53s] CUSTOMER: Okay.\n[53s] AGENT: If that works. Perfect. Your good name, sir?\n[56s] CUSTOMER: Saqib Khan.\n[57s] AGENT: Karthik?\n[58s] CUSTOMER: Saqib.\n[59s] AGENT: Saqib, Saqib.\n[60s] CUSTOMER: Saqib. S A Q U I B.\n[62s] AGENT: Saqib. Okay, okay, got it, got it. Okay, sir. So I'll do one thing, I'll just...\n[64s] CUSTOMER: S A Q U I B Khan after that, yeah.\n[66s] AGENT: Okay. I'll I'll yeah, perfect. So in that case, I'll just share you a couple of details in WhatsApp. Kindly reply to me so that I can fetch the details from that.\n[70s] CUSTOMER: Sure.\n[71s] AGENT: Sure. Perfect. Thank you so much, sir. Have a great day.\n[73s] CUSTOMER: Welcome, welcome.", "language": "English", "languages": "[\"English\"]", "turn_count": 31, "connected": 1, "audio_notes": "clear: The audio is clear and the conversation is fully intelligible.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "31 turns, clean transcript (0% inaudible)", "band_language": "English", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:high", "pitch_type_conflict": 0, "pitch_adherence_score": 1.5, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "You must complete the discovery steps to understand the customer's business before trying to identify an opportunity; you missed all 8 discovery questions.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "construction", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a new registrant, 'White Sand Infra LLP', and confirmed the customer's name and contact number. The customer expressed a need for TMT and also inquired about cement. The agent failed to perform discovery or capture the TMT requirement, ending the call by promising to send details via WhatsApp and asking the customer to reply with information.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh hello, good morning. Am I talking to White Sand Infra LLP? ... Uh, good time to talk, sir?\", \"comment\": \"The agent gave a warm opening, identified the company, and asked for permission to speak.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"Am I talking to White Sand Infra LLP?... Your good name, sir?... may I just confirm if 7222956444 is your WhatsApp number?\", \"comment\": \"Agent confirmed company name, customer name, and contact number, but did not ask about procurement city or decision-making role.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked about business type, consumption, payment terms, or current supplier relationships.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not explain any platform benefits like transparent pricing, test certificates, or stock availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"wanted to check regarding your active requirement. Is it for HR, CR or TMT?\", \"comment\": \"Agent identified a need for TMT but failed to capture any specifications (grade, size, quantity) or schedule a specific callback.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I'll just share you a couple of details in WhatsApp. Kindly reply to me so that I can fetch the details from that.\", \"comment\": \"The call ended with a vague promise to send details, not with a quote, a scheduled callback, or a platform walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must complete the discovery steps to understand the customer's business before trying to identify an opportunity; you missed all 8 discovery questions.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant, 'White Sand Infra LLP', and confirmed the customer's name and contact number. The customer expressed a need for TMT and also inquired about cement. The agent failed to perform discovery or capture the TMT requirement, ending the call by promising to send details via WhatsApp and asking the customer to reply with information.\"}", "error": null, "latency_ms": 31307, "input_tokens": 3365, "output_tokens": 808, "created_at": "2026-09-25 10:50:46", "sentiment": "neutral", "sentiment_score": 0.055, "sentiment_confidence": "high", "pos": 5, "neg": 4, "lex_hits": 14, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.777, "agent_talk_sec": 50.1, "customer_talk_sec": 14.4, "dead_air_sec": 75.5, "longest_monologue_sec": 9.5, "agent_wpm": 329.3, "interruptions": 0, "agent_turns": 15, "customer_turns": 16, "discovery_qs": 8, "words_agent": 275, "words_customer": 58, "monologue_heavy": 1, "turns": [ { "ucid": "21112178945168491", "idx": 0, "speaker": "customer", "start_s": 1.18, "end_s": 1.6, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178945168491", "idx": 1, "speaker": "agent", "start_s": 2.3, "end_s": 5.18, "text_en": "Uh hello, good morning. Am I talking to White Sand Infra LLP?", "text_native": "Uh hello, good morning. Am I talking to White Sand Infra LLP?" }, { "ucid": "21112178945168491", "idx": 2, "speaker": "customer", "start_s": 5.48, "end_s": 6.18, "text_en": "Yeah, yeah, right.", "text_native": "Yeah, yeah, right." }, { "ucid": "21112178945168491", "idx": 3, "speaker": "agent", "start_s": 6.48, "end_s": 9.7, "text_en": "Uh sir, this is Jeevan calling from JSW One platform. Uh, good time to talk, sir?", "text_native": "Uh sir, this is Jeevan calling from JSW One platform. Uh, good time to talk, sir?" }, { "ucid": "21112178945168491", "idx": 4, "speaker": "customer", "start_s": 9.98, "end_s": 10.8, "text_en": "Yeah, yeah. Okay.", "text_native": "Yeah, yeah. Okay." }, { "ucid": "21112178945168491", "idx": 5, "speaker": "agent", "start_s": 10.8, "end_s": 19.9, "text_en": "Yeah, perfect. Thank you. Uh so sir, uh this this call is with respect to an opportunity or the registration that you have made in our platform. So wanted to check regarding your active requirement. Is it for HR, CR or TMT?", "text_native": "Yeah, perfect. Thank you. Uh so sir, uh this this call is with respect to an opportunity or the registration that you have made in our platform. So wanted to check regarding your active requirement. Is it for HR, CR or TMT?" }, { "ucid": "21112178945168491", "idx": 6, "speaker": "customer", "start_s": 20.3, "end_s": 21.1, "text_en": "It is for TMT.", "text_native": "It is for TMT." }, { "ucid": "21112178945168491", "idx": 7, "speaker": "agent", "start_s": 21.8, "end_s": 22.2, "text_en": "Sorry, sir?", "text_native": "Sorry, sir?" }, { "ucid": "21112178945168491", "idx": 8, "speaker": "customer", "start_s": 22.4, "end_s": 22.8, "text_en": "TMT.", "text_native": "TMT." }, { "ucid": "21112178945168491", "idx": 9, "speaker": "agent", "start_s": 23.0, "end_s": 23.5, "text_en": "TMT, right?", "text_native": "TMT, right?" }, { "ucid": "21112178945168491", "idx": 10, "speaker": "customer", "start_s": 23.5, "end_s": 24.1, "text_en": "TMT, yeah.", "text_native": "TMT, yeah." }, { "ucid": "21112178945168491", "idx": 11, "speaker": "agent", "start_s": 24.4, "end_s": 33.9, "text_en": "Understood. Uh and the okay, just a moment. If if I'm not wrong, you have given the requirement for uh okay, you have not mentioned exactly what mm you need. So sir, if you don't mind, may I just confirm if 7222956444 is your WhatsApp number?", "text_native": "Understood. Uh and the okay, just a moment. If if I'm not wrong, you have given the requirement for uh okay, you have not mentioned exactly what mm you need. So sir, if you don't mind, may I just confirm if 7222956444 is your WhatsApp number?" }, { "ucid": "21112178945168491", "idx": 12, "speaker": "customer", "start_s": 34.2, "end_s": 35.7, "text_en": "This is my WhatsApp number, yeah, right.", "text_native": "This is my WhatsApp number, yeah, right." }, { "ucid": "21112178945168491", "idx": 13, "speaker": "agent", "start_s": 36.0, "end_s": 41.8, "text_en": "Yeah, so I'll just share you, you know, a couple of details to, you know, onboard you to the uh platform and to fetch some details by which I can help you get the pricing.", "text_native": "Yeah, so I'll just share you, you know, a couple of details to, you know, onboard you to the uh platform and to fetch some details by which I can help you get the pricing." }, { "ucid": "21112178945168491", "idx": 14, "speaker": "customer", "start_s": 42.1, "end_s": 44.2, "text_en": "So are you are you are you dealing in cement also?", "text_native": "So are you are you are you dealing in cement also?" }, { "ucid": "21112178945168491", "idx": 15, "speaker": "agent", "start_s": 44.5, "end_s": 46.6, "text_en": "Uh not cement exactly, sir. Just HR, CR, coil and TMT.", "text_native": "Uh not cement exactly, sir. Just HR, CR, coil and TMT." }, { "ucid": "21112178945168491", "idx": 16, "speaker": "customer", "start_s": 46.9, "end_s": 47.5, "text_en": "Okay, okay.", "text_native": "Okay, okay." }, { "ucid": "21112178945168491", "idx": 17, "speaker": "agent", "start_s": 47.7, "end_s": 52.8, "text_en": "Yeah, if if there is a cement requirement, what we can do is that once the TMT thing is sorted out, I can escalate your number to a cement department. They will give a call you, a call back.", "text_native": "Yeah, if if there is a cement requirement, what we can do is that once the TMT thing is sorted out, I can escalate your number to a cement department. They will give a call you, a call back." }, { "ucid": "21112178945168491", "idx": 18, "speaker": "customer", "start_s": 52.8, "end_s": 53.2, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178945168491", "idx": 19, "speaker": "agent", "start_s": 53.4, "end_s": 55.0, "text_en": "If that works. Perfect. Your good name, sir?", "text_native": "If that works. Perfect. Your good name, sir?" }, { "ucid": "21112178945168491", "idx": 20, "speaker": "customer", "start_s": 55.5, "end_s": 56.4, "text_en": "Saqib Khan.", "text_native": "Saqib Khan." }, { "ucid": "21112178945168491", "idx": 21, "speaker": "agent", "start_s": 57.2, "end_s": 57.7, "text_en": "Karthik?", "text_native": "Karthik?" }, { "ucid": "21112178945168491", "idx": 22, "speaker": "customer", "start_s": 58.2, "end_s": 58.7, "text_en": "Saqib.", "text_native": "Saqib." }, { "ucid": "21112178945168491", "idx": 23, "speaker": "agent", "start_s": 59.0, "end_s": 59.5, "text_en": "Saqib, Saqib.", "text_native": "Saqib, Saqib." }, { "ucid": "21112178945168491", "idx": 24, "speaker": "customer", "start_s": 59.9, "end_s": 61.7, "text_en": "Saqib. S A Q U I B.", "text_native": "Saqib. S A Q U I B." }, { "ucid": "21112178945168491", "idx": 25, "speaker": "agent", "start_s": 62.0, "end_s": 64.2, "text_en": "Saqib. Okay, okay, got it, got it. Okay, sir. So I'll do one thing, I'll just...", "text_native": "Saqib. Okay, okay, got it, got it. Okay, sir. So I'll do one thing, I'll just..." }, { "ucid": "21112178945168491", "idx": 26, "speaker": "customer", "start_s": 64.2, "end_s": 65.7, "text_en": "S A Q U I B Khan after that, yeah.", "text_native": "S A Q U I B Khan after that, yeah." }, { "ucid": "21112178945168491", "idx": 27, "speaker": "agent", "start_s": 65.7, "end_s": 70.4, "text_en": "Okay. I'll I'll yeah, perfect. So in that case, I'll just share you a couple of details in WhatsApp. Kindly reply to me so that I can fetch the details from that.", "text_native": "Okay. I'll I'll yeah, perfect. So in that case, I'll just share you a couple of details in WhatsApp. Kindly reply to me so that I can fetch the details from that." }, { "ucid": "21112178945168491", "idx": 28, "speaker": "customer", "start_s": 70.4, "end_s": 70.8, "text_en": "Sure.", "text_native": "Sure." }, { "ucid": "21112178945168491", "idx": 29, "speaker": "agent", "start_s": 70.8, "end_s": 72.8, "text_en": "Sure. Perfect. Thank you so much, sir. Have a great day.", "text_native": "Sure. Perfect. Thank you so much, sir. Have a great day." }, { "ucid": "21112178945168491", "idx": 30, "speaker": "customer", "start_s": 73.0, "end_s": 74.0, "text_en": "Welcome, welcome.", "text_native": "Welcome, welcome." } ], "steps": [ { "ucid": "21112178945168491", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Uh hello, good morning. Am I talking to White Sand Infra LLP? ... Uh, good time to talk, sir?", "comment": "The agent gave a warm opening, identified the company, and asked for permission to speak." }, { "ucid": "21112178945168491", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "partial", "earned": 0.5, "questions_hit": 2, "evidence": "Am I talking to White Sand Infra LLP?... Your good name, sir?... may I just confirm if 7222956444 is your WhatsApp number?", "comment": "Agent confirmed company name, customer name, and contact number, but did not ask about procurement city or decision-making role." }, { "ucid": "21112178945168491", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "No discovery questions were asked about business type, consumption, payment terms, or current supplier relationships." }, { "ucid": "21112178945168491", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not explain any platform benefits like transparent pricing, test certificates, or stock availability." }, { "ucid": "21112178945168491", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "wanted to check regarding your active requirement. Is it for HR, CR or TMT?", "comment": "Agent identified a need for TMT but failed to capture any specifications (grade, size, quantity) or schedule a specific callback." }, { "ucid": "21112178945168491", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "I'll just share you a couple of details in WhatsApp. Kindly reply to me so that I can fetch the details from that.", "comment": "The call ended with a vague promise to send details, not with a quote, a scheduled callback, or a platform walkthrough." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }