{
  "ucid": "21112178945148082",
  "call_date": "2026-09-15",
  "start_time": "2026-09-15 11:21:20",
  "end_time": "2026-09-15 11:24:17",
  "duration_sec": 177,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa04b6325831b67e7f291ae48c38d9d30.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 114,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178945148082__DIAa04b6325831b67e7f291ae48c38d9d30.mp3",
  "audio_bytes": 488376,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 162.792,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] AGENT: Hello   (हेलो)\n[3s] CUSTOMER: Hello   (हेलो)\n[4s] AGENT: Shripal Industries?   (श्रीपाल इंडस्ट्रीज?)\n[5s] CUSTOMER: Yes.   (हां जी।)\n[5s] AGENT: Sir, Anukriti is speaking from JSW.   (सर अनुकृति बात कर रही हूं JSW से।)\n[7s] CUSTOMER: Yes, tell me ma'am.   (जी बोलिए मैडम।)\n[8s] AGENT: Sir, your inquiry was registered regarding CR coil.   (सर आपका इन्क्वायरी रजिस्टर था CR coil के रिगार्डिंग।)\n[11s] CUSTOMER: Yes.   (जी।)\n[12s] AGENT: So sir, is this your only requirement, 1.5, or do you need it in some other dimension or some other length?   (तो सर इतना ही आपका रिक्वायरमेंट है 1.5 का या कोई और डायमेंशन में और कोई लेंथ में चाहिए?)\n[16s] CUSTOMER: The dimension right now... will I get it with size cutting or will the whole coil come in this?   (डायमेंशन अभी इसमें साइज कटिंग करके मिलेगा कि पूरा कॉइल ही आएगा इसमें?)\n[20s] AGENT: You can get it cut, sir. Slitting is available but it will be in your scope.   (कट करके मिल सकता है सर। स्लिटिंग अवेलेबल है बट आपके स्कोप में रहेगा।)\n[24s] CUSTOMER: I'll get the coil cut, and what else did you say?   (कॉइल कट करके मिलेगा और क्या बोला आपने?)\n[26s] AGENT: It will be in your scope.   (आपके स्कोप में रहेगा वो।)\n[28s] CUSTOMER: It will be in my scope?   (मेरे स्कोप में रहेगा?)\n[28s] AGENT: Yes, for slitting.   (हां, स्लिटिंग का।)\n[30s] CUSTOMER: My... okay, I have to tell you where to do it, like that?   (मेरे अच्छा मुझे बताना है कहां करना है वैसा?)\n[32s] AGENT: Yes.   (हां।)\n[33s] CUSTOMER: Okay. But what if you give it to me ready-slit? Is that not possible?   (ओके। लेकिन आप मुझे रेडी स्लिट करके दे दो तो? वैसा पॉसिबल नहीं है?)\n[36s] AGENT: Ready, sir, it's not like that for coils. I will check and tell you. This 1.5 1250, this is it, right?   (रेडी सर वैसा नहीं है कॉइल में तो। मैं चेक करके बताती हूं आपको। ये 1.5 1250 यही है ना आपका?)\n[40s] CUSTOMER: Yes, this is it. In that, I needed it slit to 5 by 4.   (हां यही है। उसमें 5 by 4 का मुझे स्लिट करके चाहिए था।)\n[43s] AGENT: I will check and tell you. Okay.   (मैं चेक करके बताती हूं आपको। ओके।)\n[44s] CUSTOMER: Yes.   (जी।)\n[45s] AGENT: And sir, is this for your manufacturing, I mean, or are you in trading?   (और ये सर आपका मैन्युफैक्चरिंग में है मतलब या आप ट्रेडिंग में हो?)\n[47s] CUSTOMER: Yes, manufacturing, manufacturing.   (हां मैन्युफैक्चरिंग, मैन्युफैक्चरिंग।)\n[48s] AGENT: And what is the end application, sir?   (और क्या एंड एप्लीकेशन है सर आपका?)\n[50s] CUSTOMER: Spoons and all are made from this.   (ये स्पून्स वगेरा बनता है।)\n[52s] AGENT: Spoons?   (स्पून्स?)\n[52s] CUSTOMER: Cutlery, cutlery.   (कटलरी, कटलरी।)\n[53s] AGENT: Oh cutlery. Okay sir.   (ओह कटलरी। ओके सर।)\n[55s] CUSTOMER: And suppose I want to do trading in the future, then what is the scope in this, I mean, how can I do it?   (और समझो मुझे फ्यूचर में ट्रेडिंग भी करना हो सपोज, तो क्या स्कोप है इसमें मतलब, कैसे कर सकता हूं?)\n[59s] AGENT: Sir, no problem, I mean your own CR requirement... do you only deal in CR or do you also look at HR?   (सर कोई दिक्कत नहीं है मतलब आपका अपना जो CR का रिक्वायरमेंट, CR में ही करते हो आप या HR भी देखते हो?)\n[62s] CUSTOMER: Depends, I mean, according to how the client's requirement comes.   (डिपेंड्स मतलब क्लाइंट का रिक्वायरमेंट कैसा आएगा वो हिसाब से।)\n[65s] AGENT: Yes, yes.   (हां हां।)\n[66s] AGENT: So then, no, its own minimum MOQ for HR is three tons and for CR it is five tons.   (तो फिर नहीं उसका अपना मिनिमम MOQ जो HR का है वो तीन टन का है और CR का पांच टन का है।)\n[70s] CUSTOMER: I see. Okay.\n[72s] AGENT: Otherwise, yes.   (बाकी हां।)\n[73s] AGENT: So then, uh, I will WhatsApp you from my other number. This is a system, system number. Then if there is any other additional requirement, you can tell me.   (तो फिर अह मैं आपको मेरे दूसरे नंबर से WhatsApp करती हूं। ये सिस्टम, सिस्टम नंबर है। फिर कुछ और एडिशनल रिक्वायरमेंट रहेगा तब आप बता दो मुझे।)\n[79s] CUSTOMER: Alright. Okay. And this delivery, suppose... this is actually mine in Bombay, but if I want to get its manufacturing done in Delhi, can you get it delivered directly to Delhi?   (ठीक है। ओके। और ये डिलीवरी समझो, ये एक्चुअली मेरा है बॉम्बे में, लेकिन मुझे अगर दिल्ली में मैन्युफैक्चरिंग कराना हो इसका, तो डायरेक्ट दिल्ली में डिलीवरी करा सकते हो आप?)\n[86s] AGENT: Yes, we can do that, sir. I will need a GST declaration.   (हां कर सकते हैं सर। GST डिक्लेरेशन लगेगा मुझे।)\n[88s] CUSTOMER: Yes, I will give that.   (हां वो दे दूंगा।)\n[89s] AGENT: Yes, and any... and anything else, we do PAN India, there is no such problem.   (हां और कोई और कुछ PAN India करते हैं हम, ऐसा कोई दिक्कत नहीं है।)\n[92s] CUSTOMER: Okay okay.   (ओके ओके।)\n[94s] CUSTOMER: So right now, you just tell me the basic charge without delivery. And if possible, tell me about the slitting.   (तो अभी आप मुझे विदाउट डिलीवरी का जो एक बेसिक चार्ज है आप एक जरा मुझे बता दीजिए। और इफ पॉसिबल स्लिट का है मुझे बताना।)\n[98s] AGENT: Alright, alright. Will do.   (ठीक है, ठीक है। चलेगा।)\n[99s] CUSTOMER: Yes.   (जी।)\n[100s] AGENT: Okay.   (ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 46,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "46 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.5,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When revalidating the requirement, remember to also ask discovery questions like their monthly consumption and current supplier to better understand their business and tailor your pitch.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "spec_not_available",
  "supply_details": "Customer requested ready-slit coils, but the agent was unsure if this service is provided by JSW One and stated it would likely be in the customer's scope.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "A cutlery manufacturer inquired about CR coil, specifically asking if JSW could provide it ready-slit. The agent confirmed PAN-India delivery was possible but was unsure about the slitting service. The call ended with the agent promising to check on the service and send a price via WhatsApp, without a firm timeline.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, your inquiry was registered regarding CR coil.\", \"comment\": \"The agent correctly opened by referencing the customer's platform inquiry.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"This 1.5 1250, this is it, right?\", \"comment\": \"Agent confirmed product, dimensions, and delivery location, but missed revalidating quantity and timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Agent only asked about the end application, failing to meet the minimum threshold of two discovery questions.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent agreed to send a price via WhatsApp but did not commit to a specific timeline for the revert.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, no problem, I mean your own CR requirement... do you only deal in CR or do you also look at HR?\", \"comment\": \"The agent did not re-pitch the portfolio and only mentioned another product when the customer asked about trading.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"When revalidating the requirement, remember to also ask discovery questions like their monthly consumption and current supplier to better understand their business and tailor your pitch.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer requested ready-slit coils, but the agent was unsure if this service is provided by JSW One and stated it would likely be in the customer's scope.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"A cutlery manufacturer inquired about CR coil, specifically asking if JSW could provide it ready-slit. The agent confirmed PAN-India delivery was possible but was unsure about the slitting service. The call ended with the agent promising to check on the service and send a price via WhatsApp, without a firm timeline.\"}",
  "error": null,
  "latency_ms": 36733,
  "input_tokens": 4242,
  "output_tokens": 702,
  "created_at": "2026-09-25 10:51:08",
  "sentiment": "neutral",
  "sentiment_score": -0.115,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 6,
  "lex_hits": 11,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.562,
  "agent_talk_sec": 49.3,
  "customer_talk_sec": 38.4,
  "dead_air_sec": 89.3,
  "longest_monologue_sec": 6.5,
  "agent_wpm": 275.1,
  "interruptions": 0,
  "agent_turns": 24,
  "customer_turns": 22,
  "discovery_qs": 7,
  "words_agent": 226,
  "words_customer": 194,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178945148082",
      "idx": 0,
      "speaker": "agent",
      "start_s": 1.58,
      "end_s": 2.08,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178945148082",
      "idx": 1,
      "speaker": "customer",
      "start_s": 2.8,
      "end_s": 3.26,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178945148082",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.5,
      "end_s": 4.5,
      "text_en": "Shripal Industries?",
      "text_native": "श्रीपाल इंडस्ट्रीज?"
    },
    {
      "ucid": "21112178945148082",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.7,
      "end_s": 5.1,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178945148082",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.2,
      "end_s": 7.1,
      "text_en": "Sir, Anukriti is speaking from JSW.",
      "text_native": "सर अनुकृति बात कर रही हूं JSW से।"
    },
    {
      "ucid": "21112178945148082",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.3,
      "end_s": 8.2,
      "text_en": "Yes, tell me ma'am.",
      "text_native": "जी बोलिए मैडम।"
    },
    {
      "ucid": "21112178945148082",
      "idx": 6,
      "speaker": "agent",
      "start_s": 8.4,
      "end_s": 10.8,
      "text_en": "Sir, your inquiry was registered regarding CR coil.",
      "text_native": "सर आपका इन्क्वायरी रजिस्टर था CR coil के रिगार्डिंग।"
    },
    {
      "ucid": "21112178945148082",
      "idx": 7,
      "speaker": "customer",
      "start_s": 11.2,
      "end_s": 11.5,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178945148082",
      "idx": 8,
      "speaker": "agent",
      "start_s": 11.9,
      "end_s": 16.0,
      "text_en": "So sir, is this your only requirement, 1.5, or do you need it in some other dimension or some other length?",
      "text_native": "तो सर इतना ही आपका रिक्वायरमेंट है 1.5 का या कोई और डायमेंशन में और कोई लेंथ में चाहिए?"
    },
    {
      "ucid": "21112178945148082",
      "idx": 9,
      "speaker": "customer",
      "start_s": 16.0,
      "end_s": 19.5,
      "text_en": "The dimension right now... will I get it with size cutting or will the whole coil come in this?",
      "text_native": "डायमेंशन अभी इसमें साइज कटिंग करके मिलेगा कि पूरा कॉइल ही आएगा इसमें?"
    },
    {
      "ucid": "21112178945148082",
      "idx": 10,
      "speaker": "agent",
      "start_s": 19.7,
      "end_s": 22.9,
      "text_en": "You can get it cut, sir. Slitting is available but it will be in your scope.",
      "text_native": "कट करके मिल सकता है सर। स्लिटिंग अवेलेबल है बट आपके स्कोप में रहेगा।"
    },
    {
      "ucid": "21112178945148082",
      "idx": 11,
      "speaker": "customer",
      "start_s": 23.5,
      "end_s": 25.4,
      "text_en": "I'll get the coil cut, and what else did you say?",
      "text_native": "कॉइल कट करके मिलेगा और क्या बोला आपने?"
    },
    {
      "ucid": "21112178945148082",
      "idx": 12,
      "speaker": "agent",
      "start_s": 25.8,
      "end_s": 27.2,
      "text_en": "It will be in your scope.",
      "text_native": "आपके स्कोप में रहेगा वो।"
    },
    {
      "ucid": "21112178945148082",
      "idx": 13,
      "speaker": "customer",
      "start_s": 27.5,
      "end_s": 28.4,
      "text_en": "It will be in my scope?",
      "text_native": "मेरे स्कोप में रहेगा?"
    },
    {
      "ucid": "21112178945148082",
      "idx": 14,
      "speaker": "agent",
      "start_s": 28.5,
      "end_s": 29.4,
      "text_en": "Yes, for slitting.",
      "text_native": "हां, स्लिटिंग का।"
    },
    {
      "ucid": "21112178945148082",
      "idx": 15,
      "speaker": "customer",
      "start_s": 29.7,
      "end_s": 31.8,
      "text_en": "My... okay, I have to tell you where to do it, like that?",
      "text_native": "मेरे अच्छा मुझे बताना है कहां करना है वैसा?"
    },
    {
      "ucid": "21112178945148082",
      "idx": 16,
      "speaker": "agent",
      "start_s": 31.9,
      "end_s": 32.2,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178945148082",
      "idx": 17,
      "speaker": "customer",
      "start_s": 32.8,
      "end_s": 35.5,
      "text_en": "Okay. But what if you give it to me ready-slit? Is that not possible?",
      "text_native": "ओके। लेकिन आप मुझे रेडी स्लिट करके दे दो तो? वैसा पॉसिबल नहीं है?"
    },
    {
      "ucid": "21112178945148082",
      "idx": 18,
      "speaker": "agent",
      "start_s": 35.7,
      "end_s": 40.0,
      "text_en": "Ready, sir, it's not like that for coils. I will check and tell you. This 1.5 1250, this is it, right?",
      "text_native": "रेडी सर वैसा नहीं है कॉइल में तो। मैं चेक करके बताती हूं आपको। ये 1.5 1250 यही है ना आपका?"
    },
    {
      "ucid": "21112178945148082",
      "idx": 19,
      "speaker": "customer",
      "start_s": 40.1,
      "end_s": 42.6,
      "text_en": "Yes, this is it. In that, I needed it slit to 5 by 4.",
      "text_native": "हां यही है। उसमें 5 by 4 का मुझे स्लिट करके चाहिए था।"
    },
    {
      "ucid": "21112178945148082",
      "idx": 20,
      "speaker": "agent",
      "start_s": 42.8,
      "end_s": 44.4,
      "text_en": "I will check and tell you. Okay.",
      "text_native": "मैं चेक करके बताती हूं आपको। ओके।"
    },
    {
      "ucid": "21112178945148082",
      "idx": 21,
      "speaker": "customer",
      "start_s": 44.5,
      "end_s": 44.8,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178945148082",
      "idx": 22,
      "speaker": "agent",
      "start_s": 45.0,
      "end_s": 47.2,
      "text_en": "And sir, is this for your manufacturing, I mean, or are you in trading?",
      "text_native": "और ये सर आपका मैन्युफैक्चरिंग में है मतलब या आप ट्रेडिंग में हो?"
    },
    {
      "ucid": "21112178945148082",
      "idx": 23,
      "speaker": "customer",
      "start_s": 47.3,
      "end_s": 48.4,
      "text_en": "Yes, manufacturing, manufacturing.",
      "text_native": "हां मैन्युफैक्चरिंग, मैन्युफैक्चरिंग।"
    },
    {
      "ucid": "21112178945148082",
      "idx": 24,
      "speaker": "agent",
      "start_s": 48.5,
      "end_s": 49.9,
      "text_en": "And what is the end application, sir?",
      "text_native": "और क्या एंड एप्लीकेशन है सर आपका?"
    },
    {
      "ucid": "21112178945148082",
      "idx": 25,
      "speaker": "customer",
      "start_s": 50.1,
      "end_s": 51.4,
      "text_en": "Spoons and all are made from this.",
      "text_native": "ये स्पून्स वगेरा बनता है।"
    },
    {
      "ucid": "21112178945148082",
      "idx": 26,
      "speaker": "agent",
      "start_s": 51.5,
      "end_s": 52.0,
      "text_en": "Spoons?",
      "text_native": "स्पून्स?"
    },
    {
      "ucid": "21112178945148082",
      "idx": 27,
      "speaker": "customer",
      "start_s": 52.1,
      "end_s": 52.8,
      "text_en": "Cutlery, cutlery.",
      "text_native": "कटलरी, कटलरी।"
    },
    {
      "ucid": "21112178945148082",
      "idx": 28,
      "speaker": "agent",
      "start_s": 52.9,
      "end_s": 54.2,
      "text_en": "Oh cutlery. Okay sir.",
      "text_native": "ओह कटलरी। ओके सर।"
    },
    {
      "ucid": "21112178945148082",
      "idx": 29,
      "speaker": "customer",
      "start_s": 54.8,
      "end_s": 58.5,
      "text_en": "And suppose I want to do trading in the future, then what is the scope in this, I mean, how can I do it?",
      "text_native": "और समझो मुझे फ्यूचर में ट्रेडिंग भी करना हो सपोज, तो क्या स्कोप है इसमें मतलब, कैसे कर सकता हूं?"
    },
    {
      "ucid": "21112178945148082",
      "idx": 30,
      "speaker": "agent",
      "start_s": 58.6,
      "end_s": 62.2,
      "text_en": "Sir, no problem, I mean your own CR requirement... do you only deal in CR or do you also look at HR?",
      "text_native": "सर कोई दिक्कत नहीं है मतलब आपका अपना जो CR का रिक्वायरमेंट, CR में ही करते हो आप या HR भी देखते हो?"
    },
    {
      "ucid": "21112178945148082",
      "idx": 31,
      "speaker": "customer",
      "start_s": 62.3,
      "end_s": 64.6,
      "text_en": "Depends, I mean, according to how the client's requirement comes.",
      "text_native": "डिपेंड्स मतलब क्लाइंट का रिक्वायरमेंट कैसा आएगा वो हिसाब से।"
    },
    {
      "ucid": "21112178945148082",
      "idx": 32,
      "speaker": "agent",
      "start_s": 64.7,
      "end_s": 65.3,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178945148082",
      "idx": 33,
      "speaker": "agent",
      "start_s": 65.9,
      "end_s": 70.4,
      "text_en": "So then, no, its own minimum MOQ for HR is three tons and for CR it is five tons.",
      "text_native": "तो फिर नहीं उसका अपना मिनिमम MOQ जो HR का है वो तीन टन का है और CR का पांच टन का है।"
    },
    {
      "ucid": "21112178945148082",
      "idx": 34,
      "speaker": "customer",
      "start_s": 70.5,
      "end_s": 71.4,
      "text_en": "I see. Okay.",
      "text_native": "I see. Okay."
    },
    {
      "ucid": "21112178945148082",
      "idx": 35,
      "speaker": "agent",
      "start_s": 71.5,
      "end_s": 72.2,
      "text_en": "Otherwise, yes.",
      "text_native": "बाकी हां।"
    },
    {
      "ucid": "21112178945148082",
      "idx": 36,
      "speaker": "agent",
      "start_s": 73.0,
      "end_s": 78.8,
      "text_en": "So then, uh, I will WhatsApp you from my other number. This is a system, system number. Then if there is any other additional requirement, you can tell me.",
      "text_native": "तो फिर अह मैं आपको मेरे दूसरे नंबर से WhatsApp करती हूं। ये सिस्टम, सिस्टम नंबर है। फिर कुछ और एडिशनल रिक्वायरमेंट रहेगा तब आप बता दो मुझे।"
    },
    {
      "ucid": "21112178945148082",
      "idx": 37,
      "speaker": "customer",
      "start_s": 79.2,
      "end_s": 86.0,
      "text_en": "Alright. Okay. And this delivery, suppose... this is actually mine in Bombay, but if I want to get its manufacturing done in Delhi, can you get it delivered directly to Delhi?",
      "text_native": "ठीक है। ओके। और ये डिलीवरी समझो, ये एक्चुअली मेरा है बॉम्बे में, लेकिन मुझे अगर दिल्ली में मैन्युफैक्चरिंग कराना हो इसका, तो डायरेक्ट दिल्ली में डिलीवरी करा सकते हो आप?"
    },
    {
      "ucid": "21112178945148082",
      "idx": 38,
      "speaker": "agent",
      "start_s": 86.1,
      "end_s": 88.2,
      "text_en": "Yes, we can do that, sir. I will need a GST declaration.",
      "text_native": "हां कर सकते हैं सर। GST डिक्लेरेशन लगेगा मुझे।"
    },
    {
      "ucid": "21112178945148082",
      "idx": 39,
      "speaker": "customer",
      "start_s": 88.3,
      "end_s": 89.1,
      "text_en": "Yes, I will give that.",
      "text_native": "हां वो दे दूंगा।"
    },
    {
      "ucid": "21112178945148082",
      "idx": 40,
      "speaker": "agent",
      "start_s": 89.2,
      "end_s": 92.2,
      "text_en": "Yes, and any... and anything else, we do PAN India, there is no such problem.",
      "text_native": "हां और कोई और कुछ PAN India करते हैं हम, ऐसा कोई दिक्कत नहीं है।"
    },
    {
      "ucid": "21112178945148082",
      "idx": 41,
      "speaker": "customer",
      "start_s": 92.5,
      "end_s": 93.2,
      "text_en": "Okay okay.",
      "text_native": "ओके ओके।"
    },
    {
      "ucid": "21112178945148082",
      "idx": 42,
      "speaker": "customer",
      "start_s": 93.6,
      "end_s": 97.4,
      "text_en": "So right now, you just tell me the basic charge without delivery. And if possible, tell me about the slitting.",
      "text_native": "तो अभी आप मुझे विदाउट डिलीवरी का जो एक बेसिक चार्ज है आप एक जरा मुझे बता दीजिए। और इफ पॉसिबल स्लिट का है मुझे बताना।"
    },
    {
      "ucid": "21112178945148082",
      "idx": 43,
      "speaker": "agent",
      "start_s": 97.6,
      "end_s": 99.2,
      "text_en": "Alright, alright. Will do.",
      "text_native": "ठीक है, ठीक है। चलेगा।"
    },
    {
      "ucid": "21112178945148082",
      "idx": 44,
      "speaker": "customer",
      "start_s": 99.3,
      "end_s": 99.6,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178945148082",
      "idx": 45,
      "speaker": "agent",
      "start_s": 99.7,
      "end_s": 100.1,
      "text_en": "Okay.",
      "text_native": "ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178945148082",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, your inquiry was registered regarding CR coil.",
      "comment": "The agent correctly opened by referencing the customer's platform inquiry."
    },
    {
      "ucid": "21112178945148082",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 3,
      "evidence": "This 1.5 1250, this is it, right?",
      "comment": "Agent confirmed product, dimensions, and delivery location, but missed revalidating quantity and timeline."
    },
    {
      "ucid": "21112178945148082",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "Agent only asked about the end application, failing to meet the minimum threshold of two discovery questions."
    },
    {
      "ucid": "21112178945148082",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent agreed to send a price via WhatsApp but did not commit to a specific timeline for the revert."
    },
    {
      "ucid": "21112178945148082",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, no problem, I mean your own CR requirement... do you only deal in CR or do you also look at HR?",
      "comment": "The agent did not re-pitch the portfolio and only mentioned another product when the customer asked about trading."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}