{ "ucid": "21112178945007241", "call_date": "2026-09-15", "start_time": "2026-09-15 10:57:52", "end_time": "2026-09-15 11:01:46", "duration_sec": 234, "campaign": "MSME_IS_India_ProductOpps_Reg_Acc", "disposition": "Qualification Successful", "agent": "Jeevan Jeejo", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc89fb6374ec6973afc043cdf9aa41813.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 127, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178945007241__DIAc89fb6374ec6973afc043cdf9aa41813.mp3", "audio_bytes": 622728, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 207.576, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] AGENT: Hello, I am calling from the JSW One platform (નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું)\n[5s] CUSTOMER: Hello?\n[6s] AGENT: Hello?\n[7s] AGENT: Hello, am I audible?\n[8s] CUSTOMER: Hello?\n[9s] AGENT: Yeah, am I talking to uh Telon Spaces?\n[11s] CUSTOMER: Yeah, yeah.\n[12s] AGENT: Yeah, uh sir I got an enquiry in our platform, just wanted to check regarding your uh enquiry at JSW One platform.\n[16s] CUSTOMER: Correct, yeah. So uh I have a steel requirement, any uh around 35 to 40 tons near I told Jamner, near Jalgaon.\n[21s] AGENT: Near Belgaum, right?\n[22s] CUSTOMER: Yeah, correct. Ha.\n[24s] AGENT: Understood. So, uh let me just ask you few things like sir, may I know your good name?\n[26s] CUSTOMER: Kishore.\n[27s] AGENT: Kishore. And you are based out of Bangalore I believe.\n[29s] CUSTOMER: Yeah.\n[30s] AGENT: Okay. So Mr. Kishore, just uh wanted to check the 40 metric ton of what exactly? Like is it the HR sheet or coil or\n[33s] CUSTOMER: No, no, it's a TMT steel.\n[34s] AGENT: Oh, it's a TMT bar that you are looking for.\n[36s] CUSTOMER: Ha.\n[37s] AGENT: Yeah. And is it the U-bend or the straight one?\n[38s] CUSTOMER: Uh, straight one.\n[40s] AGENT: Straight one. Understood. And may I know the uh location that you have given, what's the delivery location?\n[44s] CUSTOMER: I already gave no, Jam J A M N E R.\n[46s] AGENT: Okay, Jamner this one um Belgaum. (Accha, Jamner this one um Belgaum.)\n[48s] AGENT: Got it, got it. The given address is the same. Okay. And if you don't mind, may I just confirm if this is your WhatsApp number?\n[52s] CUSTOMER: Yeah, this is my WhatsApp number.\n[53s] AGENT: Sure. I'll do one thing, I'll just text you uh my details. Kindly just mention what 8 mm, 10 mm what details you need, okay?\n[57s] CUSTOMER: No, but I gave that in the platform, no?\n[58s] AGENT: It's the same, can I just confirm the same?\n[60s] CUSTOMER: Yeah, yeah, you can take the same only.\n[101s] AGENT: Same only.\n[102s] CUSTOMER: So you you represent what? Only JSW steel, right?\n[104s] AGENT: We represent JSW steel, yes.\n[105s] CUSTOMER: Ah, so you don't give a rate because uh there was an option for getting rate for Tisco, SAIL and all. So is that possible?\n[109s] AGENT: Yeah, yeah, exactly. So what happens is once when you confirm your requirement, I'll just put it forward across the category team and category team will share the pricing with us. Along with the it and it will be the delivered price. So I will share the delivery price with you.\n[116s] CUSTOMER: Okay. So now because I gave everything there in that, what is the requirement...\n[119s] AGENT: Alright, alright. No yeah, I I I can see, yeah, exactly Kishore, I can see the details. Just wanted to confirm because we shouldn't be having the last minute, you know, the changes, that's why.\n[124s] CUSTOMER: No, no problem. No problem. I am I am okay. No no worries.\n[126s] CUSTOMER: So I just wanted to uh ensure that I have given provided the details.\n[128s] AGENT: Yeah, you have provided. In case if I require something, please don't mind, I'll be calling you back to confirm the details.\n[132s] CUSTOMER: I have no issues. Or you can just text me in WhatsApp as well. That's that also works.\n[135s] AGENT: Ah, okay. Okay. Uh not a problem.\n[136s] AGENT: And what do you do like is it for PB structures or is it for trading purpose?\n[139s] CUSTOMER: No, no, it is no, no, it is for construction.\n[141s] AGENT: Construction business, right?\n[142s] CUSTOMER: Ha, it is for the construction business I am asking these rates.\n[144s] AGENT: Understood, understood. Not a problem. And how long what is your delivery timeline that you're looking forward for?\n[148s] CUSTOMER: Uh immediately.\n[148s] AGENT: Immediately, right? Understood. So Kishore, don't worry, I can help you out with that. Just give me like a couple of minutes to enter the order and then I'll share you the pricing right away.\n[154s] CUSTOMER: Ah sure sir, sure, please.\n[155s] AGENT: I'll I'll share you in WhatsApp if it is convenient for you or should I share\n[158s] CUSTOMER: Yeah, no problem. You can share in the WhatsApp. You can share in the WhatsApp.\n[200s] AGENT: Alright, alright. Yeah, thank you, thank you Kishore.\n[202s] CUSTOMER: Okay, thank you.", "language": "English", "languages": "[\"English\", \"Gujarati\"]", "turn_count": 54, "connected": 1, "audio_notes": "clear: The first turn is a pre-recorded message in Gujarati. The customer's side has some background chatter.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "54 turns, clean transcript (0% inaudible)", "band_language": "English", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "customer_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 6.5, "pitch_score_band": "amber", "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\"]", "pitch_coaching_note": "You missed a key opportunity for discovery. After confirming the basic requirement, ask about their monthly consumption and current suppliers to better understand their business and position our offer.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "construction", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": "immediate", "agent_committed_date": null, "call_summary": "The customer enquired about 35-40 tons of TMT steel for a construction business, for immediate delivery to Jamner. The agent confirmed most requirement details but performed minimal discovery. The call ended with the agent committing to send a price quote on WhatsApp immediately.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yeah, uh sir I got an enquiry in our platform, just wanted to check regarding your uh enquiry at JSW One platform.\", \"comment\": \"The agent clearly stated the call was regarding an enquiry placed on the JSW One platform.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"And how long what is your delivery timeline that you're looking forward for?\", \"comment\": \"Agent confirmed product type (TMT), quantity (40T), location (Jamner), and timeline (immediate), but did not revalidate the specific sizes/grades.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"And what do you do like is it for PB structures or is it for trading purpose?\", \"comment\": \"Agent only asked about the end application (construction), missing all other discovery questions like monthly tonnage, current brands, or payment terms.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Just give me like a couple of minutes to enter the order and then I'll share you the pricing right away.\", \"comment\": \"The agent committed to providing a price with a specific, immediate timeline.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I'll I'll share you in WhatsApp if it is convenient for you or should I share\", \"comment\": \"The agent correctly focused on fulfilling the customer's specific request and did not re-pitch the platform or other products.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed a key opportunity for discovery. After confirming the basic requirement, ask about their monthly consumption and current suppliers to better understand their business and position our offer.\", \"segment_detected\": \"construction\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": \"immediate\", \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"why_call_used_app\", \"state\": \"handled\", \"evidence\": \"No, but I gave that in the platform, no?\", \"response\": \"I can see the details. Just wanted to confirm because we shouldn't be having the last minute, you know, the changes, that's why.\"}], \"call_summary\": \"The customer enquired about 35-40 tons of TMT steel for a construction business, for immediate delivery to Jamner. The agent confirmed most requirement details but performed minimal discovery. The call ended with the agent committing to send a price quote on WhatsApp immediately.\"}", "error": null, "latency_ms": 38613, "input_tokens": 4009, "output_tokens": 826, "created_at": "2026-09-25 10:52:19", "sentiment": "neutral", "sentiment_score": 0.104, "sentiment_confidence": "high", "pos": 36, "neg": 29, "lex_hits": 70, "objection_phrases": "[]", "sentiment_method": "lexical only", "talk_ratio": 0.46, "agent_talk_sec": 69.2, "customer_talk_sec": 81.3, "dead_air_sec": 83.5, "longest_monologue_sec": 6.6, "agent_wpm": 367.6, "interruptions": 0, "agent_turns": 28, "customer_turns": 26, "discovery_qs": 15, "words_agent": 424, "words_customer": 215, "monologue_heavy": 0, "turns": [ { "ucid": "21112178945007241", "idx": 0, "speaker": "agent", "start_s": 0.0, "end_s": 4.2, "text_en": "Hello, I am calling from the JSW One platform", "text_native": "નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું" }, { "ucid": "21112178945007241", "idx": 1, "speaker": "customer", "start_s": 4.83, "end_s": 5.33, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178945007241", "idx": 2, "speaker": "agent", "start_s": 6.0, "end_s": 6.44, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178945007241", "idx": 3, "speaker": "agent", "start_s": 7.25, "end_s": 8.04, "text_en": "Hello, am I audible?", "text_native": "Hello, am I audible?" }, { "ucid": "21112178945007241", "idx": 4, "speaker": "customer", "start_s": 8.4, "end_s": 8.9, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178945007241", "idx": 5, "speaker": "agent", "start_s": 9.4, "end_s": 11.0, "text_en": "Yeah, am I talking to uh Telon Spaces?", "text_native": "Yeah, am I talking to uh Telon Spaces?" }, { "ucid": "21112178945007241", "idx": 6, "speaker": "customer", "start_s": 11.2, "end_s": 11.7, "text_en": "Yeah, yeah.", "text_native": "Yeah, yeah." }, { "ucid": "21112178945007241", "idx": 7, "speaker": "agent", "start_s": 12.0, "end_s": 16.0, "text_en": "Yeah, uh sir I got an enquiry in our platform, just wanted to check regarding your uh enquiry at JSW One platform.", "text_native": "Yeah, uh sir I got an enquiry in our platform, just wanted to check regarding your uh enquiry at JSW One platform." }, { "ucid": "21112178945007241", "idx": 8, "speaker": "customer", "start_s": 16.2, "end_s": 21.0, "text_en": "Correct, yeah. So uh I have a steel requirement, any uh around 35 to 40 tons near I told Jamner, near Jalgaon.", "text_native": "Correct, yeah. So uh I have a steel requirement, any uh around 35 to 40 tons near I told Jamner, near Jalgaon." }, { "ucid": "21112178945007241", "idx": 9, "speaker": "agent", "start_s": 21.4, "end_s": 22.3, "text_en": "Near Belgaum, right?", "text_native": "Near Belgaum, right?" }, { "ucid": "21112178945007241", "idx": 10, "speaker": "customer", "start_s": 22.5, "end_s": 23.3, "text_en": "Yeah, correct. Ha.", "text_native": "Yeah, correct. Ha." }, { "ucid": "21112178945007241", "idx": 11, "speaker": "agent", "start_s": 23.5, "end_s": 25.8, "text_en": "Understood. So, uh let me just ask you few things like sir, may I know your good name?", "text_native": "Understood. So, uh let me just ask you few things like sir, may I know your good name?" }, { "ucid": "21112178945007241", "idx": 12, "speaker": "customer", "start_s": 26.0, "end_s": 26.6, "text_en": "Kishore.", "text_native": "Kishore." }, { "ucid": "21112178945007241", "idx": 13, "speaker": "agent", "start_s": 26.9, "end_s": 28.8, "text_en": "Kishore. And you are based out of Bangalore I believe.", "text_native": "Kishore. And you are based out of Bangalore I believe." }, { "ucid": "21112178945007241", "idx": 14, "speaker": "customer", "start_s": 29.0, "end_s": 29.4, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178945007241", "idx": 15, "speaker": "agent", "start_s": 29.6, "end_s": 33.0, "text_en": "Okay. So Mr. Kishore, just uh wanted to check the 40 metric ton of what exactly? Like is it the HR sheet or coil or", "text_native": "Okay. So Mr. Kishore, just uh wanted to check the 40 metric ton of what exactly? Like is it the HR sheet or coil or" }, { "ucid": "21112178945007241", "idx": 16, "speaker": "customer", "start_s": 33.0, "end_s": 34.2, "text_en": "No, no, it's a TMT steel.", "text_native": "No, no, it's a TMT steel." }, { "ucid": "21112178945007241", "idx": 17, "speaker": "agent", "start_s": 34.4, "end_s": 36.0, "text_en": "Oh, it's a TMT bar that you are looking for.", "text_native": "Oh, it's a TMT bar that you are looking for." }, { "ucid": "21112178945007241", "idx": 18, "speaker": "customer", "start_s": 36.3, "end_s": 36.6, "text_en": "Ha.", "text_native": "Ha." }, { "ucid": "21112178945007241", "idx": 19, "speaker": "agent", "start_s": 36.8, "end_s": 38.2, "text_en": "Yeah. And is it the U-bend or the straight one?", "text_native": "Yeah. And is it the U-bend or the straight one?" }, { "ucid": "21112178945007241", "idx": 20, "speaker": "customer", "start_s": 38.5, "end_s": 39.5, "text_en": "Uh, straight one.", "text_native": "Uh, straight one." }, { "ucid": "21112178945007241", "idx": 21, "speaker": "agent", "start_s": 39.7, "end_s": 43.8, "text_en": "Straight one. Understood. And may I know the uh location that you have given, what's the delivery location?", "text_native": "Straight one. Understood. And may I know the uh location that you have given, what's the delivery location?" }, { "ucid": "21112178945007241", "idx": 22, "speaker": "customer", "start_s": 44.0, "end_s": 46.2, "text_en": "I already gave no, Jam J A M N E R.", "text_native": "I already gave no, Jam J A M N E R." }, { "ucid": "21112178945007241", "idx": 23, "speaker": "agent", "start_s": 46.5, "end_s": 48.0, "text_en": "Okay, Jamner this one um Belgaum.", "text_native": "Accha, Jamner this one um Belgaum." }, { "ucid": "21112178945007241", "idx": 24, "speaker": "agent", "start_s": 48.5, "end_s": 51.2, "text_en": "Got it, got it. The given address is the same. Okay. And if you don't mind, may I just confirm if this is your WhatsApp number?", "text_native": "Got it, got it. The given address is the same. Okay. And if you don't mind, may I just confirm if this is your WhatsApp number?" }, { "ucid": "21112178945007241", "idx": 25, "speaker": "customer", "start_s": 51.5, "end_s": 52.8, "text_en": "Yeah, this is my WhatsApp number.", "text_native": "Yeah, this is my WhatsApp number." }, { "ucid": "21112178945007241", "idx": 26, "speaker": "agent", "start_s": 53.0, "end_s": 56.8, "text_en": "Sure. I'll do one thing, I'll just text you uh my details. Kindly just mention what 8 mm, 10 mm what details you need, okay?", "text_native": "Sure. I'll do one thing, I'll just text you uh my details. Kindly just mention what 8 mm, 10 mm what details you need, okay?" }, { "ucid": "21112178945007241", "idx": 27, "speaker": "customer", "start_s": 57.0, "end_s": 58.2, "text_en": "No, but I gave that in the platform, no?", "text_native": "No, but I gave that in the platform, no?" }, { "ucid": "21112178945007241", "idx": 28, "speaker": "agent", "start_s": 58.5, "end_s": 59.6, "text_en": "It's the same, can I just confirm the same?", "text_native": "It's the same, can I just confirm the same?" }, { "ucid": "21112178945007241", "idx": 29, "speaker": "customer", "start_s": 59.8, "end_s": 100.8, "text_en": "Yeah, yeah, you can take the same only.", "text_native": "Yeah, yeah, you can take the same only." }, { "ucid": "21112178945007241", "idx": 30, "speaker": "agent", "start_s": 101.0, "end_s": 101.5, "text_en": "Same only.", "text_native": "Same only." }, { "ucid": "21112178945007241", "idx": 31, "speaker": "customer", "start_s": 101.5, "end_s": 103.2, "text_en": "So you you represent what? Only JSW steel, right?", "text_native": "So you you represent what? Only JSW steel, right?" }, { "ucid": "21112178945007241", "idx": 32, "speaker": "agent", "start_s": 103.5, "end_s": 104.6, "text_en": "We represent JSW steel, yes.", "text_native": "We represent JSW steel, yes." }, { "ucid": "21112178945007241", "idx": 33, "speaker": "customer", "start_s": 104.8, "end_s": 109.0, "text_en": "Ah, so you don't give a rate because uh there was an option for getting rate for Tisco, SAIL and all. So is that possible?", "text_native": "Ah, so you don't give a rate because uh there was an option for getting rate for Tisco, SAIL and all. So is that possible?" }, { "ucid": "21112178945007241", "idx": 34, "speaker": "agent", "start_s": 109.2, "end_s": 115.8, "text_en": "Yeah, yeah, exactly. So what happens is once when you confirm your requirement, I'll just put it forward across the category team and category team will share the pricing with us. Along with the it and it will be the delivered price. So I will share the delivery price with you.", "text_native": "Yeah, yeah, exactly. So what happens is once when you confirm your requirement, I'll just put it forward across the category team and category team will share the pricing with us. Along with the it and it will be the delivered price. So I will share the delivery price with you." }, { "ucid": "21112178945007241", "idx": 35, "speaker": "customer", "start_s": 116.2, "end_s": 118.8, "text_en": "Okay. So now because I gave everything there in that, what is the requirement...", "text_native": "Okay. So now because I gave everything there in that, what is the requirement..." }, { "ucid": "21112178945007241", "idx": 36, "speaker": "agent", "start_s": 118.8, "end_s": 123.5, "text_en": "Alright, alright. No yeah, I I I can see, yeah, exactly Kishore, I can see the details. Just wanted to confirm because we shouldn't be having the last minute, you know, the changes, that's why.", "text_native": "Alright, alright. No yeah, I I I can see, yeah, exactly Kishore, I can see the details. Just wanted to confirm because we shouldn't be having the last minute, you know, the changes, that's why." }, { "ucid": "21112178945007241", "idx": 37, "speaker": "customer", "start_s": 123.5, "end_s": 126.0, "text_en": "No, no problem. No problem. I am I am okay. No no worries.", "text_native": "No, no problem. No problem. I am I am okay. No no worries." }, { "ucid": "21112178945007241", "idx": 38, "speaker": "customer", "start_s": 126.0, "end_s": 128.0, "text_en": "So I just wanted to uh ensure that I have given provided the details.", "text_native": "So I just wanted to uh ensure that I have given provided the details." }, { "ucid": "21112178945007241", "idx": 39, "speaker": "agent", "start_s": 128.0, "end_s": 131.5, "text_en": "Yeah, you have provided. In case if I require something, please don't mind, I'll be calling you back to confirm the details.", "text_native": "Yeah, you have provided. In case if I require something, please don't mind, I'll be calling you back to confirm the details." }, { "ucid": "21112178945007241", "idx": 40, "speaker": "customer", "start_s": 131.8, "end_s": 134.5, "text_en": "I have no issues. Or you can just text me in WhatsApp as well. That's that also works.", "text_native": "I have no issues. Or you can just text me in WhatsApp as well. That's that also works." }, { "ucid": "21112178945007241", "idx": 41, "speaker": "agent", "start_s": 134.8, "end_s": 136.2, "text_en": "Ah, okay. Okay. Uh not a problem.", "text_native": "Ah, okay. Okay. Uh not a problem." }, { "ucid": "21112178945007241", "idx": 42, "speaker": "agent", "start_s": 136.4, "end_s": 139.0, "text_en": "And what do you do like is it for PB structures or is it for trading purpose?", "text_native": "And what do you do like is it for PB structures or is it for trading purpose?" }, { "ucid": "21112178945007241", "idx": 43, "speaker": "customer", "start_s": 139.0, "end_s": 140.8, "text_en": "No, no, it is no, no, it is for construction.", "text_native": "No, no, it is no, no, it is for construction." }, { "ucid": "21112178945007241", "idx": 44, "speaker": "agent", "start_s": 140.8, "end_s": 141.5, "text_en": "Construction business, right?", "text_native": "Construction business, right?" }, { "ucid": "21112178945007241", "idx": 45, "speaker": "customer", "start_s": 141.5, "end_s": 144.0, "text_en": "Ha, it is for the construction business I am asking these rates.", "text_native": "Ha, it is for the construction business I am asking these rates." }, { "ucid": "21112178945007241", "idx": 46, "speaker": "agent", "start_s": 144.2, "end_s": 147.2, "text_en": "Understood, understood. Not a problem. And how long what is your delivery timeline that you're looking forward for?", "text_native": "Understood, understood. Not a problem. And how long what is your delivery timeline that you're looking forward for?" }, { "ucid": "21112178945007241", "idx": 47, "speaker": "customer", "start_s": 147.5, "end_s": 148.5, "text_en": "Uh immediately.", "text_native": "Uh immediately." }, { "ucid": "21112178945007241", "idx": 48, "speaker": "agent", "start_s": 148.5, "end_s": 153.5, "text_en": "Immediately, right? Understood. So Kishore, don't worry, I can help you out with that. Just give me like a couple of minutes to enter the order and then I'll share you the pricing right away.", "text_native": "Immediately, right? Understood. So Kishore, don't worry, I can help you out with that. Just give me like a couple of minutes to enter the order and then I'll share you the pricing right away." }, { "ucid": "21112178945007241", "idx": 49, "speaker": "customer", "start_s": 153.8, "end_s": 155.0, "text_en": "Ah sure sir, sure, please.", "text_native": "Ah sure sir, sure, please." }, { "ucid": "21112178945007241", "idx": 50, "speaker": "agent", "start_s": 155.2, "end_s": 157.8, "text_en": "I'll I'll share you in WhatsApp if it is convenient for you or should I share", "text_native": "I'll I'll share you in WhatsApp if it is convenient for you or should I share" }, { "ucid": "21112178945007241", "idx": 51, "speaker": "customer", "start_s": 157.8, "end_s": 159.8, "text_en": "Yeah, no problem. You can share in the WhatsApp. You can share in the WhatsApp.", "text_native": "Yeah, no problem. You can share in the WhatsApp. You can share in the WhatsApp." }, { "ucid": "21112178945007241", "idx": 52, "speaker": "agent", "start_s": 200.0, "end_s": 201.8, "text_en": "Alright, alright. Yeah, thank you, thank you Kishore.", "text_native": "Alright, alright. Yeah, thank you, thank you Kishore." }, { "ucid": "21112178945007241", "idx": 53, "speaker": "customer", "start_s": 202.0, "end_s": 202.8, "text_en": "Okay, thank you.", "text_native": "Okay, thank you." } ], "steps": [ { "ucid": "21112178945007241", "step_id": "CL1", "step_name": "Opener acknowledges platform submission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Yeah, uh sir I got an enquiry in our platform, just wanted to check regarding your uh enquiry at JSW One platform.", "comment": "The agent clearly stated the call was regarding an enquiry placed on the JSW One platform." }, { "ucid": "21112178945007241", "step_id": "CL2", "step_name": "Revalidate every field", "weight": 3.0, "result": "partial", "earned": 1.5, "questions_hit": 4, "evidence": "And how long what is your delivery timeline that you're looking forward for?", "comment": "Agent confirmed product type (TMT), quantity (40T), location (Jamner), and timeline (immediate), but did not revalidate the specific sizes/grades." }, { "ucid": "21112178945007241", "step_id": "CL3", "step_name": "Discovery (5 Qs, woven naturally)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "And what do you do like is it for PB structures or is it for trading purpose?", "comment": "Agent only asked about the end application (construction), missing all other discovery questions like monthly tonnage, current brands, or payment terms." }, { "ucid": "21112178945007241", "step_id": "CL4", "step_name": "Closure with price & timeline", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Just give me like a couple of minutes to enter the order and then I'll share you the pricing right away.", "comment": "The agent committed to providing a price with a specific, immediate timeline." }, { "ucid": "21112178945007241", "step_id": "CL5", "step_name": "No unnecessary re-pitching", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "I'll I'll share you in WhatsApp if it is convenient for you or should I share", "comment": "The agent correctly focused on fulfilling the customer's specific request and did not re-pitch the platform or other products." } ], "objections": [ { "ucid": "21112178945007241", "obj_type": "why_call_used_app", "state": "handled", "evidence": "No, but I gave that in the platform, no?", "response": "I can see the details. Just wanted to confirm because we shouldn't be having the last minute, you know, the changes, that's why." } ], "missed_steps": [ "CL2 Revalidate every field", "CL3 Discovery (5 Qs, woven naturally)" ], "objection_phrases_list": [] }