{
  "ucid": "21112178944948451",
  "call_date": "2026-09-15",
  "start_time": "2026-09-15 10:48:03",
  "end_time": "2026-09-15 10:49:20",
  "duration_sec": 77,
  "campaign": "MSME_IS_India_ProductOpps_Reg_Acc",
  "disposition": "No_requirement",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa03f0ef72d1bdd2282c3da0e1217c3e1.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 132,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178944948451__DIAa03f0ef72d1bdd2282c3da0e1217c3e1.mp3",
  "audio_bytes": 198288,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 66.096,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] CUSTOMER: Speak.   (बोलो।)\n[2s] AGENT: Mahesh ji, I was calling from JSW One.   (महेश जी, JSW One से बात कर रहा था।)\n[5s] CUSTOMER: JSW One, hello sir, please speak.   (JSW One, नमस्कार सर, बोलिए ना।)\n[7s] AGENT: Sir, I had received a requirement from this Started Enterprise just now.   (सर ये Started Enterprise में कोई requirement आया था मेरे पास अभी।)\n[10s] CUSTOMER: Hmm hmm hmm hmm.   (हम्म हम्म हम्म हम्म।)\n[11s] AGENT: So what is your requirement in that, could you tell me a little? Also tell me about the firm.   (तो उसमें क्या मतलब आपका requirement है थोड़ा बताएंगे? फर्म के बारे में भी बताइए।)\n[15s] CUSTOMER: Sir CR, I actually had a requirement for CR sheet right now.   (सर CR, CR sheet का actually मेरे को requirement था अभी।)\n[18s] CUSTOMER: Okay? Quantity, the quantity is one ton, I needed it for my own product.   (ठीक है? क्वांटिटी, क्वांटिटी एक ton है, मेरे खुद के product के लिए चाहिए था।)\n[22s] AGENT: We won't be able to do one ton, sir.   (एक ton तो नहीं कर पाएंगे सर।)\n[23s] CUSTOMER: What is your MOQ?   (क्या MOQ क्या है आपका?)\n[25s] AGENT: MOQ is five to ten tons.   (MOQ पांच से दस ton.)\n[27s] CUSTOMER: Ten tons, man, blocking so much amount... there's no problem in blocking it, but this... we don't have that much production, you see.   (दस ton यार इतना अमाउंट रोक, रोकने में कोई दिक्कत नहीं है पर इसका ये हमारा इतना production नहीं है इतना यूं।)\n[32s] AGENT: I see. But sir, that's the thing, I mean one ton... it just won't be possible, sir, it's such a small quantity.   (अच्छा। But सर वही है ना मतलब एक ton तो क्या ही मतलब हो ही नहीं पाएगा सर, इतना कम quantity है।)\n[38s] CUSTOMER: Hmm.   (हम्म।)\n[38s] AGENT: That much won't be possible, sir.   (इतना नहीं हो पाएगा सर।)\n[40s] CUSTOMER: No problem sir, I'll let you know, what else.   (कोई नहीं सर, बताता हूं चलो, और क्या।)\n[42s] AGENT: Alright. Okay.   (ठीक है। Okay.)\n[44s] CUSTOMER: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 19,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise on the customer's side, but it does not affect the transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "19 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "Instead of asking a general 'what is your requirement?', revalidate the specific details from the platform lead to confirm the product, quantity, and location upfront.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer inquired about a 1-ton requirement for CR sheet for their own product manufacturing. The agent correctly identified that this quantity was below the minimum order quantity (MOQ) of 5-10 tons. The call ended after the agent explained this constraint and the customer accepted it.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, I had received a requirement from this Started Enterprise just now.\", \"comment\": \"The agent correctly referenced the requirement coming from the platform.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent did not revalidate any specific fields, instead asking a broad 'what is your requirement?' question.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked a generic 'tell me about the firm' but none of the five required discovery questions.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was correctly disqualified due to the MOQ mismatch before pricing or closure could be attempted.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"That much won't be possible, sir.\", \"comment\": \"The agent did not perform any unnecessary pitching and focused correctly on the MOQ issue.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Instead of asking a general 'what is your requirement?', revalidate the specific details from the platform lead to confirm the product, quantity, and location upfront.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer inquired about a 1-ton requirement for CR sheet for their own product manufacturing. The agent correctly identified that this quantity was below the minimum order quantity (MOQ) of 5-10 tons. The call ended after the agent explained this constraint and the customer accepted it.\"}",
  "error": null,
  "latency_ms": 35752,
  "input_tokens": 3219,
  "output_tokens": 627,
  "created_at": "2026-09-25 10:52:44",
  "sentiment": "negative",
  "sentiment_score": -0.524,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 15,
  "lex_hits": 11,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.497,
  "agent_talk_sec": 17.6,
  "customer_talk_sec": 17.8,
  "dead_air_sec": 41.6,
  "longest_monologue_sec": 4.5,
  "agent_wpm": 286.4,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 11,
  "discovery_qs": 1,
  "words_agent": 84,
  "words_customer": 76,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178944948451",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.27,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178944948451",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.58,
      "end_s": 1.88,
      "text_en": "Speak.",
      "text_native": "बोलो।"
    },
    {
      "ucid": "21112178944948451",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.2,
      "end_s": 4.0,
      "text_en": "Mahesh ji, I was calling from JSW One.",
      "text_native": "महेश जी, JSW One से बात कर रहा था।"
    },
    {
      "ucid": "21112178944948451",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.56,
      "end_s": 6.4,
      "text_en": "JSW One, hello sir, please speak.",
      "text_native": "JSW One, नमस्कार सर, बोलिए ना।"
    },
    {
      "ucid": "21112178944948451",
      "idx": 4,
      "speaker": "agent",
      "start_s": 6.8,
      "end_s": 9.78,
      "text_en": "Sir, I had received a requirement from this Started Enterprise just now.",
      "text_native": "सर ये Started Enterprise में कोई requirement आया था मेरे पास अभी।"
    },
    {
      "ucid": "21112178944948451",
      "idx": 5,
      "speaker": "customer",
      "start_s": 10.0,
      "end_s": 10.8,
      "text_en": "Hmm hmm hmm hmm.",
      "text_native": "हम्म हम्म हम्म हम्म।"
    },
    {
      "ucid": "21112178944948451",
      "idx": 6,
      "speaker": "agent",
      "start_s": 10.8,
      "end_s": 14.5,
      "text_en": "So what is your requirement in that, could you tell me a little? Also tell me about the firm.",
      "text_native": "तो उसमें क्या मतलब आपका requirement है थोड़ा बताएंगे? फर्म के बारे में भी बताइए।"
    },
    {
      "ucid": "21112178944948451",
      "idx": 7,
      "speaker": "customer",
      "start_s": 14.84,
      "end_s": 17.48,
      "text_en": "Sir CR, I actually had a requirement for CR sheet right now.",
      "text_native": "सर CR, CR sheet का actually मेरे को requirement था अभी।"
    },
    {
      "ucid": "21112178944948451",
      "idx": 8,
      "speaker": "customer",
      "start_s": 17.68,
      "end_s": 21.0,
      "text_en": "Okay? Quantity, the quantity is one ton, I needed it for my own product.",
      "text_native": "ठीक है? क्वांटिटी, क्वांटिटी एक ton है, मेरे खुद के product के लिए चाहिए था।"
    },
    {
      "ucid": "21112178944948451",
      "idx": 9,
      "speaker": "agent",
      "start_s": 21.5,
      "end_s": 22.84,
      "text_en": "We won't be able to do one ton, sir.",
      "text_native": "एक ton तो नहीं कर पाएंगे सर।"
    },
    {
      "ucid": "21112178944948451",
      "idx": 10,
      "speaker": "customer",
      "start_s": 23.26,
      "end_s": 24.2,
      "text_en": "What is your MOQ?",
      "text_native": "क्या MOQ क्या है आपका?"
    },
    {
      "ucid": "21112178944948451",
      "idx": 11,
      "speaker": "agent",
      "start_s": 24.54,
      "end_s": 26.0,
      "text_en": "MOQ is five to ten tons.",
      "text_native": "MOQ पांच से दस ton."
    },
    {
      "ucid": "21112178944948451",
      "idx": 12,
      "speaker": "customer",
      "start_s": 26.8,
      "end_s": 32.0,
      "text_en": "Ten tons, man, blocking so much amount... there's no problem in blocking it, but this... we don't have that much production, you see.",
      "text_native": "दस ton यार इतना अमाउंट रोक, रोकने में कोई दिक्कत नहीं है पर इसका ये हमारा इतना production नहीं है इतना यूं।"
    },
    {
      "ucid": "21112178944948451",
      "idx": 13,
      "speaker": "agent",
      "start_s": 32.5,
      "end_s": 37.0,
      "text_en": "I see. But sir, that's the thing, I mean one ton... it just won't be possible, sir, it's such a small quantity.",
      "text_native": "अच्छा। But सर वही है ना मतलब एक ton तो क्या ही मतलब हो ही नहीं पाएगा सर, इतना कम quantity है।"
    },
    {
      "ucid": "21112178944948451",
      "idx": 14,
      "speaker": "customer",
      "start_s": 37.5,
      "end_s": 37.8,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178944948451",
      "idx": 15,
      "speaker": "agent",
      "start_s": 38.5,
      "end_s": 39.5,
      "text_en": "That much won't be possible, sir.",
      "text_native": "इतना नहीं हो पाएगा सर।"
    },
    {
      "ucid": "21112178944948451",
      "idx": 16,
      "speaker": "customer",
      "start_s": 39.8,
      "end_s": 41.5,
      "text_en": "No problem sir, I'll let you know, what else.",
      "text_native": "कोई नहीं सर, बताता हूं चलो, और क्या।"
    },
    {
      "ucid": "21112178944948451",
      "idx": 17,
      "speaker": "agent",
      "start_s": 42.0,
      "end_s": 42.8,
      "text_en": "Alright. Okay.",
      "text_native": "ठीक है। Okay."
    },
    {
      "ucid": "21112178944948451",
      "idx": 18,
      "speaker": "customer",
      "start_s": 43.8,
      "end_s": 44.2,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178944948451",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, I had received a requirement from this Started Enterprise just now.",
      "comment": "The agent correctly referenced the requirement coming from the platform."
    },
    {
      "ucid": "21112178944948451",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent did not revalidate any specific fields, instead asking a broad 'what is your requirement?' question."
    },
    {
      "ucid": "21112178944948451",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent asked a generic 'tell me about the firm' but none of the five required discovery questions."
    },
    {
      "ucid": "21112178944948451",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was correctly disqualified due to the MOQ mismatch before pricing or closure could be attempted."
    },
    {
      "ucid": "21112178944948451",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "That much won't be possible, sir.",
      "comment": "The agent did not perform any unnecessary pitching and focused correctly on the MOQ issue."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}