{ "ucid": "21112178944871671", "call_date": "2026-09-15", "start_time": "2026-09-15 10:35:16", "end_time": "2026-09-15 10:36:01", "duration_sec": 45, "campaign": "MSME_IS_India_ProductOpps_Reg_Acc", "disposition": "Not_Answered", "agent": "dhruv", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA495e6289c1ae6ac90db8d915843dd6ba.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 135, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178944871671__DIA495e6289c1ae6ac90db8d915843dd6ba.mp3", "audio_bytes": 51408, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 17.136, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[3s] AGENT: Hello?\n[4s] CUSTOMER: Hello?\n[4s] AGENT: Akshara Engineers?\n[7s] CUSTOMER: Hello?\n[8s] AGENT: Are you speaking from Akshara Engineers, sir? (अक्षरा इंजिनिअर्स मधून बोलताय का सर?)\n[12s] CUSTOMER: Hello?\n[13s] AGENT: Hello?", "language": "Marathi", "languages": "[\"Marathi\", \"English\"]", "turn_count": 7, "connected": 1, "audio_notes": "muffled: The agent's side has significant background office noise. The customer only says 'Hello', suggesting a bad connection or that they cannot hear the agent properly.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "7 turns, clean transcript (0% inaudible)", "band_language": "Marathi", "label_contradiction": 1, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "customer_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 0.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\", \"CL5 No unnecessary re-pitching\"]", "pitch_coaching_note": "The call could not proceed due to a connection issue where the customer was unable to hear you. Please re-attempt the call.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent attempted to speak with someone from Akshara Engineers. The customer answered but seemed unable to hear the agent, only repeating 'Hello?'. The call ended after a few seconds with no meaningful conversation taking place due to the connection failure.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended due to a connection issue before the agent could acknowledge the platform submission.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call failed to connect, so no requirement revalidation occurred.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call failed to connect, so no discovery questions were asked.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any discussion of price, timeline, or closure could happen.\"}, {\"step_id\": \"CL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No pitch was delivered, so the context for this step was absent.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"The call could not proceed due to a connection issue where the customer was unable to hear you. Please re-attempt the call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent attempted to speak with someone from Akshara Engineers. The customer answered but seemed unable to hear the agent, only repeating 'Hello?'. The call ended after a few seconds with no meaningful conversation taking place due to the connection failure.\"}", "error": null, "latency_ms": 24121, "input_tokens": 2699, "output_tokens": 575, "created_at": "2026-09-25 10:52:38", "sentiment": "neutral", "sentiment_score": 0.0, "sentiment_confidence": "high", "pos": 0, "neg": 0, "lex_hits": 0, "objection_phrases": "[]", "sentiment_method": "neither signal -> neutral", "talk_ratio": 0.735, "agent_talk_sec": 3.6, "customer_talk_sec": 1.3, "dead_air_sec": 40.1, "longest_monologue_sec": 1.8, "agent_wpm": null, "interruptions": 0, "agent_turns": 4, "customer_turns": 3, "discovery_qs": 4, "words_agent": 11, "words_customer": 3, "monologue_heavy": 1, "turns": [ { "ucid": "21112178944871671", "idx": 0, "speaker": "agent", "start_s": 2.93, "end_s": 3.35, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178944871671", "idx": 1, "speaker": "customer", "start_s": 3.53, "end_s": 3.95, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178944871671", "idx": 2, "speaker": "agent", "start_s": 4.34, "end_s": 5.24, "text_en": "Akshara Engineers?", "text_native": "Akshara Engineers?" }, { "ucid": "21112178944871671", "idx": 3, "speaker": "customer", "start_s": 6.81, "end_s": 7.24, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178944871671", "idx": 4, "speaker": "agent", "start_s": 7.7, "end_s": 9.54, "text_en": "Are you speaking from Akshara Engineers, sir?", "text_native": "अक्षरा इंजिनिअर्स मधून बोलताय का सर?" }, { "ucid": "21112178944871671", "idx": 5, "speaker": "customer", "start_s": 11.81, "end_s": 12.24, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178944871671", "idx": 6, "speaker": "agent", "start_s": 12.81, "end_s": 13.24, "text_en": "Hello?", "text_native": "Hello?" } ], "steps": [ { "ucid": "21112178944871671", "step_id": "CL1", "step_name": "Opener acknowledges platform submission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended due to a connection issue before the agent could acknowledge the platform submission." }, { "ucid": "21112178944871671", "step_id": "CL2", "step_name": "Revalidate every field", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The call failed to connect, so no requirement revalidation occurred." }, { "ucid": "21112178944871671", "step_id": "CL3", "step_name": "Discovery (5 Qs, woven naturally)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The call failed to connect, so no discovery questions were asked." }, { "ucid": "21112178944871671", "step_id": "CL4", "step_name": "Closure with price & timeline", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended before any discussion of price, timeline, or closure could happen." }, { "ucid": "21112178944871671", "step_id": "CL5", "step_name": "No unnecessary re-pitching", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No pitch was delivered, so the context for this step was absent." } ], "objections": [], "missed_steps": [ "CL1 Opener acknowledges platform submission", "CL2 Revalidate every field", "CL3 Discovery (5 Qs, woven naturally)", "CL4 Closure with price & timeline", "CL5 No unnecessary re-pitching" ], "objection_phrases_list": [] }