{
  "ucid": "21112178944852522",
  "call_date": "2026-09-15",
  "start_time": "2026-09-15 10:32:05",
  "end_time": "2026-09-15 10:33:13",
  "duration_sec": 68,
  "campaign": "MSME_IS_India_ProductOpps_Reg_Acc",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf40b44ca7d841472762474e75697f824.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 137,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178944852522__DIAf40b44ca7d841472762474e75697f824.mp3",
  "audio_bytes": 162648,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 54.216,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हेलो?)\n[2s] AGENT: Hello?   (हेलो?)\n[2s] AGENT: Aviral ji, hello.   (अविरल जी, नमस्ते।)\n[3s] CUSTOMER: Hello.   (नमस्ते जी।)\n[4s] AGENT: Rohit was speaking from JSW One.   (रोहित बात कर रहा था JSW One से।)\n[6s] CUSTOMER: Yes, yes, please speak.   (हां जी, हां जी, बोलिए जी।)\n[7s] AGENT: Aviral ji, was there any requirement? You were creating something in the app just now, you were trying to create it.   (अविरल जी, कुछ requirement थी क्या? आप अभी app में कुछ बना रहे थे, कोशिश कर रहे थे बनाने का आप।)\n[11s] CUSTOMER: I was searching for V2V.   (V2V के लिए search कर रहे थे।)\n[13s] AGENT: Yes, yes.   (हां हां।)\n[13s] CUSTOMER: Yes, yes, speak.   (जी जी, बोलिए।)\n[15s] AGENT: Okay, do you have any requirement right now?   (अच्छा, अभी कुछ है requirement आपका?)\n[16s] CUSTOMER: Yes, yes.   (हां हां।)\n[17s] AGENT: For what item?   (किस चीज का है?)\n[18s] CUSTOMER: For TMT.   (TMT का।)\n[19s] AGENT: Okay, where do you need it?   (Okay, कहां पे चाहिए?)\n[20s] CUSTOMER: In Hansi.   (हांसी में।)\n[21s] AGENT: Okay, okay.   (अच्छा, okay.)\n[23s] AGENT: Send it, no? Give me the requirement, I'll send it.   (भेजिए ना, मेरे को requirement दीजिए, मैं भेजता हूं।)\n[25s] CUSTOMER: It's 42 ton.   (42 ton है।)\n[26s] AGENT: Okay.   (अच्छा।)\n[27s] AGENT: Is it project related or for trading?   (कोई project related है या फिर trading के लिए है?)\n[30s] CUSTOMER: For trading.   (Trading के लिए।)\n[31s] AGENT: Okay, I'll send it.   (ठीक है, मैं भेजता हूं।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 23,
  "connected": 1,
  "audio_notes": "clear: Slight background noise is present but does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "23 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.5,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "After confirming the basic requirement, ask discovery questions about the customer's business (e.g., monthly volume, current suppliers) to build rapport and create a stronger closing argument.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer had initiated a requirement for TMT on the JSW One app. The agent called to follow up, confirmed the product (TMT), quantity (42 tons), and delivery location (Hansi). The agent identified the customer as a trader and ended the call by promising to send the required information.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"You were creating something in the app just now, you were trying to create it.\", \"comment\": \"Agent correctly referenced the customer's recent activity on the app.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"For what item? ... where do you need it? ... It's 42 ton.\", \"comment\": \"Agent confirmed product, quantity, and location, but missed thickness/grade and timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Is it project related or for trading?\", \"comment\": \"Agent only asked about the end use (trading) but missed all other discovery questions like monthly volume or current brands.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent only said \\\"I'll send it\\\" without committing to a specific price or a timeline for the quote, and made no attempt to close.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Okay, I'll send it.\", \"comment\": \"Agent did not re-pitch the platform or other products, keeping the call focused on the customer's stated need.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"After confirming the basic requirement, ask discovery questions about the customer's business (e.g., monthly volume, current suppliers) to build rapport and create a stronger closing argument.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer had initiated a requirement for TMT on the JSW One app. The agent called to follow up, confirmed the product (TMT), quantity (42 tons), and delivery location (Hansi). The agent identified the customer as a trader and ended the call by promising to send the required information.\"}",
  "error": null,
  "latency_ms": 25825,
  "input_tokens": 3157,
  "output_tokens": 687,
  "created_at": "2026-09-25 10:53:00",
  "sentiment": "neutral",
  "sentiment_score": 0.067,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.677,
  "agent_talk_sec": 15.9,
  "customer_talk_sec": 7.6,
  "dead_air_sec": 44.5,
  "longest_monologue_sec": 3.4,
  "agent_wpm": 279.2,
  "interruptions": 0,
  "agent_turns": 13,
  "customer_turns": 10,
  "discovery_qs": 7,
  "words_agent": 74,
  "words_customer": 25,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178944852522",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.3,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178944852522",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.57,
      "end_s": 1.93,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178944852522",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.0,
      "end_s": 2.98,
      "text_en": "Aviral ji, hello.",
      "text_native": "अविरल जी, नमस्ते।"
    },
    {
      "ucid": "21112178944852522",
      "idx": 3,
      "speaker": "customer",
      "start_s": 3.2,
      "end_s": 3.78,
      "text_en": "Hello.",
      "text_native": "नमस्ते जी।"
    },
    {
      "ucid": "21112178944852522",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.0,
      "end_s": 5.56,
      "text_en": "Rohit was speaking from JSW One.",
      "text_native": "रोहित बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178944852522",
      "idx": 5,
      "speaker": "customer",
      "start_s": 5.78,
      "end_s": 6.86,
      "text_en": "Yes, yes, please speak.",
      "text_native": "हां जी, हां जी, बोलिए जी।"
    },
    {
      "ucid": "21112178944852522",
      "idx": 6,
      "speaker": "agent",
      "start_s": 7.16,
      "end_s": 10.6,
      "text_en": "Aviral ji, was there any requirement? You were creating something in the app just now, you were trying to create it.",
      "text_native": "अविरल जी, कुछ requirement थी क्या? आप अभी app में कुछ बना रहे थे, कोशिश कर रहे थे बनाने का आप।"
    },
    {
      "ucid": "21112178944852522",
      "idx": 7,
      "speaker": "customer",
      "start_s": 10.86,
      "end_s": 12.26,
      "text_en": "I was searching for V2V.",
      "text_native": "V2V के लिए search कर रहे थे।"
    },
    {
      "ucid": "21112178944852522",
      "idx": 8,
      "speaker": "agent",
      "start_s": 12.56,
      "end_s": 12.96,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178944852522",
      "idx": 9,
      "speaker": "customer",
      "start_s": 13.3,
      "end_s": 14.0,
      "text_en": "Yes, yes, speak.",
      "text_native": "जी जी, बोलिए।"
    },
    {
      "ucid": "21112178944852522",
      "idx": 10,
      "speaker": "agent",
      "start_s": 14.84,
      "end_s": 16.28,
      "text_en": "Okay, do you have any requirement right now?",
      "text_native": "अच्छा, अभी कुछ है requirement आपका?"
    },
    {
      "ucid": "21112178944852522",
      "idx": 11,
      "speaker": "customer",
      "start_s": 16.46,
      "end_s": 16.9,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178944852522",
      "idx": 12,
      "speaker": "agent",
      "start_s": 17.3,
      "end_s": 17.86,
      "text_en": "For what item?",
      "text_native": "किस चीज का है?"
    },
    {
      "ucid": "21112178944852522",
      "idx": 13,
      "speaker": "customer",
      "start_s": 18.08,
      "end_s": 18.58,
      "text_en": "For TMT.",
      "text_native": "TMT का।"
    },
    {
      "ucid": "21112178944852522",
      "idx": 14,
      "speaker": "agent",
      "start_s": 18.78,
      "end_s": 19.84,
      "text_en": "Okay, where do you need it?",
      "text_native": "Okay, कहां पे चाहिए?"
    },
    {
      "ucid": "21112178944852522",
      "idx": 15,
      "speaker": "customer",
      "start_s": 20.08,
      "end_s": 20.68,
      "text_en": "In Hansi.",
      "text_native": "हांसी में।"
    },
    {
      "ucid": "21112178944852522",
      "idx": 16,
      "speaker": "agent",
      "start_s": 21.26,
      "end_s": 21.86,
      "text_en": "Okay, okay.",
      "text_native": "अच्छा, okay."
    },
    {
      "ucid": "21112178944852522",
      "idx": 17,
      "speaker": "agent",
      "start_s": 22.56,
      "end_s": 24.5,
      "text_en": "Send it, no? Give me the requirement, I'll send it.",
      "text_native": "भेजिए ना, मेरे को requirement दीजिए, मैं भेजता हूं।"
    },
    {
      "ucid": "21112178944852522",
      "idx": 18,
      "speaker": "customer",
      "start_s": 24.88,
      "end_s": 25.8,
      "text_en": "It's 42 ton.",
      "text_native": "42 ton है।"
    },
    {
      "ucid": "21112178944852522",
      "idx": 19,
      "speaker": "agent",
      "start_s": 26.38,
      "end_s": 26.74,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178944852522",
      "idx": 20,
      "speaker": "agent",
      "start_s": 27.3,
      "end_s": 29.56,
      "text_en": "Is it project related or for trading?",
      "text_native": "कोई project related है या फिर trading के लिए है?"
    },
    {
      "ucid": "21112178944852522",
      "idx": 21,
      "speaker": "customer",
      "start_s": 29.88,
      "end_s": 30.8,
      "text_en": "For trading.",
      "text_native": "Trading के लिए।"
    },
    {
      "ucid": "21112178944852522",
      "idx": 22,
      "speaker": "agent",
      "start_s": 31.28,
      "end_s": 32.2,
      "text_en": "Okay, I'll send it.",
      "text_native": "ठीक है, मैं भेजता हूं।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178944852522",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "You were creating something in the app just now, you were trying to create it.",
      "comment": "Agent correctly referenced the customer's recent activity on the app."
    },
    {
      "ucid": "21112178944852522",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 3,
      "evidence": "For what item? ... where do you need it? ... It's 42 ton.",
      "comment": "Agent confirmed product, quantity, and location, but missed thickness/grade and timeline."
    },
    {
      "ucid": "21112178944852522",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Is it project related or for trading?",
      "comment": "Agent only asked about the end use (trading) but missed all other discovery questions like monthly volume or current brands."
    },
    {
      "ucid": "21112178944852522",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent only said \"I'll send it\" without committing to a specific price or a timeline for the quote, and made no attempt to close."
    },
    {
      "ucid": "21112178944852522",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Okay, I'll send it.",
      "comment": "Agent did not re-pitch the platform or other products, keeping the call focused on the customer's stated need."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}