Call 21112178913030721 2026-09-11 · Abdul Ansari · 1:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise from a call center environment is present throughout the agent's speech.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent introduced himself and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent immediately asked for requirements instead of leading with a supply or price hook to create interest.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked after the customer stated they had no current need.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent introduced himself to a contact at Maa Lakshmi Engineering and asked about steel requirements. The customer replied they had no need at the moment. The agent immediately ended the call without attempting any discovery or scheduling a concrete follow-up.
Coaching
When a customer says they have no current requirement, your next step is to ask discovery questions about their business (e.g., 'What do you typically manufacture?') to understand their future needs and schedule a specific follow-up.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello, I am Abdul calling from JSW One. Agent introduced himself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, do you have any requirement for steel? I had called for that. Agent immediately asked for requirements instead of leading with a supply or price hook to create interest. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated they had no current need. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | fail | – | 0.0 | As of now, there is none. Agent accepted the customer's 'no current requirement' without probing for future needs, typical grades, or quantities. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay okay. Alright sir, alright. Thank you, sir. Agent ended the call without securing a specific callback date or any other committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.688 | 9.7s | 4.4s | 47.9s | 3.0s | 235.1 | 0 | 5 | 4 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.8s
Hello?
हेलो?
customer
1.7s
Yes?
हां जी?
agent
2.6s
Are you speaking from Maa Lakshmi Engineering, sir?
मां लक्ष्मी इंजीनियरिंग से बात कर रहे हैं सर?
customer
4.8s
Go on.
बोलिए।
agent
5.8s
Hello, I am Abdul calling from JSW One.
नमस्कार, अब्दुल बात कर रहा हूं मैं JSW One से।
customer
8.5s
Go on, sir.
बोलिए सर।
agent
9.5s
Sir, do you have any requirement for steel? I had called for that.
सर जी कुछ रिक्वायरमेंट है क्या आपको स्टील में? इसके लिए फोन किया था मैं।
customer
13.0s
Yes. As of now, there is none. I will let you know when it happens.
हां। As of now तो नहीं है। हो जाती है तो बताऊंगा।
agent
16.0s
Okay okay. Alright sir, alright. Thank you, sir.
Okay okay. ठीक है सर, ठीक है। धन्यवाद सर।