{
  "ucid": "21112178913030721",
  "call_date": "2026-09-11",
  "start_time": "2026-09-11 18:08:27",
  "end_time": "2026-09-11 18:09:29",
  "duration_sec": 62,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA73d623d60b448998f5ed097edeb36aa5.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 151,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178913030721__DIA73d623d60b448998f5ed097edeb36aa5.mp3",
  "audio_bytes": 78192,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 26.064,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello?   (हेलो?)\n[2s] CUSTOMER: Yes?   (हां जी?)\n[3s] AGENT: Are you speaking from Maa Lakshmi Engineering, sir?   (मां लक्ष्मी इंजीनियरिंग से बात कर रहे हैं सर?)\n[5s] CUSTOMER: Go on.   (बोलिए।)\n[6s] AGENT: Hello, I am Abdul calling from JSW One.   (नमस्कार, अब्दुल बात कर रहा हूं मैं JSW One से।)\n[8s] CUSTOMER: Go on, sir.   (बोलिए सर।)\n[10s] AGENT: Sir, do you have any requirement for steel? I had called for that.   (सर जी कुछ रिक्वायरमेंट है क्या आपको स्टील में? इसके लिए फोन किया था मैं।)\n[13s] CUSTOMER: Yes. As of now, there is none. I will let you know when it happens.   (हां। As of now तो नहीं है। हो जाती है तो बताऊंगा।)\n[16s] AGENT: Okay okay. Alright sir, alright. Thank you, sir.   (Okay okay. ठीक है सर, ठीक है। धन्यवाद सर।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 9,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise from a call center environment is present throughout the agent's speech.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "9 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer says they have no current requirement, your next step is to ask discovery questions about their business (e.g., 'What do you typically manufacture?') to understand their future needs and schedule a specific follow-up.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself to a contact at Maa Lakshmi Engineering and asked about steel requirements. The customer replied they had no need at the moment. The agent immediately ended the call without attempting any discovery or scheduling a concrete follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Hello, I am Abdul calling from JSW One.\", \"comment\": \"Agent introduced himself and the company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, do you have any requirement for steel? I had called for that.\", \"comment\": \"Agent immediately asked for requirements instead of leading with a supply or price hook to create interest.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked after the customer stated they had no current need.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"As of now, there is none.\", \"comment\": \"Agent accepted the customer's 'no current requirement' without probing for future needs, typical grades, or quantities.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay okay. Alright sir, alright. Thank you, sir.\", \"comment\": \"Agent ended the call without securing a specific callback date or any other committed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current requirement, your next step is to ask discovery questions about their business (e.g., 'What do you typically manufacture?') to understand their future needs and schedule a specific follow-up.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself to a contact at Maa Lakshmi Engineering and asked about steel requirements. The customer replied they had no need at the moment. The agent immediately ended the call without attempting any discovery or scheduling a concrete follow-up.\"}",
  "error": null,
  "latency_ms": 30306,
  "input_tokens": 2786,
  "output_tokens": 711,
  "created_at": "2026-09-25 10:53:57",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.688,
  "agent_talk_sec": 9.7,
  "customer_talk_sec": 4.4,
  "dead_air_sec": 47.9,
  "longest_monologue_sec": 3.0,
  "agent_wpm": 235.1,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 4,
  "discovery_qs": 3,
  "words_agent": 38,
  "words_customer": 21,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178913030721",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.77,
      "end_s": 1.2,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178913030721",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.7,
      "end_s": 2.11,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178913030721",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.6,
      "end_s": 4.51,
      "text_en": "Are you speaking from Maa Lakshmi Engineering, sir?",
      "text_native": "मां लक्ष्मी इंजीनियरिंग से बात कर रहे हैं सर?"
    },
    {
      "ucid": "21112178913030721",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.8,
      "end_s": 5.24,
      "text_en": "Go on.",
      "text_native": "बोलिए।"
    },
    {
      "ucid": "21112178913030721",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.8,
      "end_s": 8.1,
      "text_en": "Hello, I am Abdul calling from JSW One.",
      "text_native": "नमस्कार, अब्दुल बात कर रहा हूं मैं JSW One से।"
    },
    {
      "ucid": "21112178913030721",
      "idx": 5,
      "speaker": "customer",
      "start_s": 8.5,
      "end_s": 9.2,
      "text_en": "Go on, sir.",
      "text_native": "बोलिए सर।"
    },
    {
      "ucid": "21112178913030721",
      "idx": 6,
      "speaker": "agent",
      "start_s": 9.5,
      "end_s": 12.5,
      "text_en": "Sir, do you have any requirement for steel? I had called for that.",
      "text_native": "सर जी कुछ रिक्वायरमेंट है क्या आपको स्टील में? इसके लिए फोन किया था मैं।"
    },
    {
      "ucid": "21112178913030721",
      "idx": 7,
      "speaker": "customer",
      "start_s": 13.0,
      "end_s": 15.8,
      "text_en": "Yes. As of now, there is none. I will let you know when it happens.",
      "text_native": "हां। As of now तो नहीं है। हो जाती है तो बताऊंगा।"
    },
    {
      "ucid": "21112178913030721",
      "idx": 8,
      "speaker": "agent",
      "start_s": 16.0,
      "end_s": 18.1,
      "text_en": "Okay okay. Alright sir, alright. Thank you, sir.",
      "text_native": "Okay okay. ठीक है सर, ठीक है। धन्यवाद सर।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178913030721",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Hello, I am Abdul calling from JSW One.",
      "comment": "Agent introduced himself and the company but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178913030721",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, do you have any requirement for steel? I had called for that.",
      "comment": "Agent immediately asked for requirements instead of leading with a supply or price hook to create interest."
    },
    {
      "ucid": "21112178913030721",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked after the customer stated they had no current need."
    },
    {
      "ucid": "21112178913030721",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178913030721",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "As of now, there is none.",
      "comment": "Agent accepted the customer's 'no current requirement' without probing for future needs, typical grades, or quantities."
    },
    {
      "ucid": "21112178913030721",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay okay. Alright sir, alright. Thank you, sir.",
      "comment": "Agent ended the call without securing a specific callback date or any other committed next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}