Call 21112178912876221 2026-09-11 · sudeeps · 0:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: clear: The agent ends the call quickly upon learning the customer is already in touch with their field sales team.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.33
confidence high · +2/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a hook; instead, they moved to verify an existing relationship with the field sales team.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the agent aborted the call after learning the customer was already engaged.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The agent did not ask about a current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
habit You did 83% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener & permission
Uh, very good evening sir. This is Sudeep speaking from JSW One MSME Mitra Jindal Steel.
Summary
The agent called a lead, 'Alliance Engineering Company', and performed the opening. Upon discovering the customer was already in contact with a JSW field sales representative, the agent politely concluded the call without proceeding with discovery or the rest of the pitch.
Coaching
When you discover a lead is already with our field team, instead of ending the call, confirm their status and see if there's any immediate need you can assist with.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Uh, very good evening sir. This is Sudeep speaking from JSW One MSME Mitra Jindal Steel. The agent greeted, used the company name, and identified themself, and the customer gave implicit permission to proceed. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a hook; instead, they moved to verify an existing relationship with the field sales team. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the agent aborted the call after learning the customer was already engaged. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched because no discovery was conducted. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent did not ask about a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, anyways, it's fine, it will work sir. No problem. Thank you. The call was terminated without any committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.828 heavy | 13.5s | 2.8s | 28.7s | 4.4s | 257.8 | 0 | 5 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
1.6s
Alliance Engineering Company?
customer
3.1s
Yes.
हां।
agent
3.7s
Uh, very good evening sir. This is Sudeep speaking from JSW One MSME Mitra Jindal Steel.
अह, very good evening sir. सुदीप बोल रहा हूं JSW One MSME Mitra Jindal Steel.
customer
7.3s
Okay, tell me sir.
Okay, बोलिए सर।
agent
8.1s
Your company was registered. Okay, you are directly in touch with Mr. Chetan I believe so, correct?
ये आपका कंपनी registered हुआ था। Okay, you are in directly in touch with Mr. Chetan I believe so, correct?
customer
12.3s
Yes, right, right, right.
agent
13.4s
Correct, correct. He is from our field sales team. Okay, anyways, it's fine, it will work sir. No problem. Thank you.
Correct, correct. हमारे field sales वाले ही है वो। Okay, anyways, ठीक है, चलेगा सर। No problem. Thank you.
customer
17.9s
Okay, okay.
agent
18.9s
Yeah.