{
  "ucid": "21112178912876221",
  "call_date": "2026-09-11",
  "start_time": "2026-09-11 17:42:42",
  "end_time": "2026-09-11 17:43:27",
  "duration_sec": 45,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5697561d07e99daf9b38796002cb974f.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 153,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178912876221__DIA5697561d07e99daf9b38796002cb974f.mp3",
  "audio_bytes": 84024,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 28.008,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Alliance Engineering Company?\n[3s] CUSTOMER: Yes.   (हां।)\n[4s] AGENT: Uh, very good evening sir. This is Sudeep speaking from JSW One MSME Mitra Jindal Steel.   (अह, very good evening sir. सुदीप बोल रहा हूं JSW One MSME Mitra Jindal Steel.)\n[7s] CUSTOMER: Okay, tell me sir.   (Okay, बोलिए सर।)\n[8s] AGENT: Your company was registered. Okay, you are directly in touch with Mr. Chetan I believe so, correct?   (ये आपका कंपनी registered हुआ था। Okay, you are in directly in touch with Mr. Chetan I believe so, correct?)\n[12s] CUSTOMER: Yes, right, right, right.\n[13s] AGENT: Correct, correct. He is from our field sales team. Okay, anyways, it's fine, it will work sir. No problem. Thank you.   (Correct, correct. हमारे field sales वाले ही है वो। Okay, anyways, ठीक है, चलेगा सर। No problem. Thank you.)\n[18s] CUSTOMER: Okay, okay.\n[19s] AGENT: Yeah.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: The agent ends the call quickly upon learning the customer is already in touch with their field sales team.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When you discover a lead is already with our field team, instead of ending the call, confirm their status and see if there's any immediate need you can assist with.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a lead, 'Alliance Engineering Company', and performed the opening. Upon discovering the customer was already in contact with a JSW field sales representative, the agent politely concluded the call without proceeding with discovery or the rest of the pitch.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh, very good evening sir. This is Sudeep speaking from JSW One MSME Mitra Jindal Steel.\", \"comment\": \"The agent greeted, used the company name, and identified themself, and the customer gave implicit permission to proceed.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not deliver a hook; instead, they moved to verify an existing relationship with the field sales team.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the agent aborted the call after learning the customer was already engaged.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched because no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask about a current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, anyways, it's fine, it will work sir. No problem. Thank you.\", \"comment\": \"The call was terminated without any committed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When you discover a lead is already with our field team, instead of ending the call, confirm their status and see if there's any immediate need you can assist with.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a lead, 'Alliance Engineering Company', and performed the opening. Upon discovering the customer was already in contact with a JSW field sales representative, the agent politely concluded the call without proceeding with discovery or the rest of the pitch.\"}",
  "error": null,
  "latency_ms": 26030,
  "input_tokens": 2820,
  "output_tokens": 696,
  "created_at": "2026-09-25 10:54:11",
  "sentiment": "positive",
  "sentiment_score": 0.333,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 0,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.828,
  "agent_talk_sec": 13.5,
  "customer_talk_sec": 2.8,
  "dead_air_sec": 28.7,
  "longest_monologue_sec": 4.4,
  "agent_wpm": 257.8,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 2,
  "words_agent": 58,
  "words_customer": 12,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178912876221",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.89,
      "end_s": 1.23,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178912876221",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.59,
      "end_s": 2.94,
      "text_en": "Alliance Engineering Company?",
      "text_native": "Alliance Engineering Company?"
    },
    {
      "ucid": "21112178912876221",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.08,
      "end_s": 3.28,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178912876221",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.69,
      "end_s": 7.2,
      "text_en": "Uh, very good evening sir. This is Sudeep speaking from JSW One MSME Mitra Jindal Steel.",
      "text_native": "अह, very good evening sir. सुदीप बोल रहा हूं JSW One MSME Mitra Jindal Steel."
    },
    {
      "ucid": "21112178912876221",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.34,
      "end_s": 8.0,
      "text_en": "Okay, tell me sir.",
      "text_native": "Okay, बोलिए सर।"
    },
    {
      "ucid": "21112178912876221",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.14,
      "end_s": 12.24,
      "text_en": "Your company was registered. Okay, you are directly in touch with Mr. Chetan I believe so, correct?",
      "text_native": "ये आपका कंपनी registered हुआ था। Okay, you are in directly in touch with Mr. Chetan I believe so, correct?"
    },
    {
      "ucid": "21112178912876221",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.34,
      "end_s": 13.34,
      "text_en": "Yes, right, right, right.",
      "text_native": "Yes, right, right, right."
    },
    {
      "ucid": "21112178912876221",
      "idx": 7,
      "speaker": "agent",
      "start_s": 13.44,
      "end_s": 17.8,
      "text_en": "Correct, correct. He is from our field sales team. Okay, anyways, it's fine, it will work sir. No problem. Thank you.",
      "text_native": "Correct, correct. हमारे field sales वाले ही है वो। Okay, anyways, ठीक है, चलेगा सर। No problem. Thank you."
    },
    {
      "ucid": "21112178912876221",
      "idx": 8,
      "speaker": "customer",
      "start_s": 17.9,
      "end_s": 18.54,
      "text_en": "Okay, okay.",
      "text_native": "Okay, okay."
    },
    {
      "ucid": "21112178912876221",
      "idx": 9,
      "speaker": "agent",
      "start_s": 18.86,
      "end_s": 19.06,
      "text_en": "Yeah.",
      "text_native": "Yeah."
    }
  ],
  "steps": [
    {
      "ucid": "21112178912876221",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh, very good evening sir. This is Sudeep speaking from JSW One MSME Mitra Jindal Steel.",
      "comment": "The agent greeted, used the company name, and identified themself, and the customer gave implicit permission to proceed."
    },
    {
      "ucid": "21112178912876221",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not deliver a hook; instead, they moved to verify an existing relationship with the field sales team."
    },
    {
      "ucid": "21112178912876221",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the agent aborted the call after learning the customer was already engaged."
    },
    {
      "ucid": "21112178912876221",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched because no discovery was conducted."
    },
    {
      "ucid": "21112178912876221",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask about a current requirement."
    },
    {
      "ucid": "21112178912876221",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay, anyways, it's fine, it will work sir. No problem. Thank you.",
      "comment": "The call was terminated without any committed next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}