21112178912838051 · Call

Call 21112178912838051 2026-09-11 · Abdul Ansari · 0:51

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_PANIndia_NewReg_260526	Wrap up time exceeded :0	full conversation 9 turns, clean transcript (11% inaudible)	Hindi	9	new_registration (campaign_name:high)

Audio: noisy: Background noise and chatter are present throughout the call, and one of the customer's turns is muffled and inaudible.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.00

confidence high · +0/−0 from 0 hits
0.7*prior (damped - label alone is weak)

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) The call ended before any discovery questions could be asked.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified The call ended before any current requirement could be identified.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call ended abruptly with no closure or next step established.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

did well

Warm welcome opener

Good evening, I am Abdul speaking, sir, from JSW One.

Summary

The agent introduced himself to a contact at Sahil Steel. The customer confirmed the company name, but the call ended abruptly immediately after, before any discovery or pitching could occur.

Coaching

The call ended before the pitch could begin; focus on a more engaging hook immediately after the introduction to hold the customer's attention.

Missed: NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	Good evening, I am Abdul speaking, sir, from JSW One. The agent provided a standard, professional opening and identified himself and the company.
NR2 Verify basic profile (4 Qs)	1	fail	1	0.0	Yes, am I speaking to Sahil Steel, sir? The agent only verified the company name before the call ended, hitting 1 of the 4 required questions.
NR3 Full discovery (8 Qs)	3	fail	0	0.0	The call ended before any discovery questions could be asked.
NR4 Platform education	1	fail	–	0.0	The call ended before the agent could explain the platform.
NR5 First opportunity identified	2	fail	–	0.0	The call ended before any current requirement could be identified.
NR6 Closure - one of three outcomes	2	fail	–	0.0	The call ended abruptly with no closure or next step established.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.646	5.1s	2.8s	43.1s	2.5s	247.1	0	5	4	2

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

2.8s

Hello?

हॅलो?

agent

3.4s

Hello.

हॅलो.

agent

3.8s

Yes, am I speaking to Sahil Steel, sir?

Yes, Sahil Steel से बात कर रहे हैं सर?

customer

5.6s

Yes, tell me.

हां बोलिए।

agent

6.3s

Good evening, I am Abdul speaking, sir, from JSW One.

Good evening, मैं अब्दुल बात कर रहा हूं सर, JSW One से।

customer

9.0s

[inaudible]

agent

10.8s

Hello?

हॅलो?

customer

11.5s

Hello.

हॅलो।

agent

12.2s

You

आपने