{
  "ucid": "21112178912838051",
  "call_date": "2026-09-11",
  "start_time": "2026-09-11 17:36:20",
  "end_time": "2026-09-11 17:37:11",
  "duration_sec": 51,
  "campaign": "MSME_IS_PANIndia_NewReg_260526",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe30cce901aaa90c4d296d32d531c7a03.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 155,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178912838051__DIAe30cce901aaa90c4d296d32d531c7a03.mp3",
  "audio_bytes": 54432,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 18.144,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[3s] CUSTOMER: Hello?   (हॅलो?)\n[3s] AGENT: Hello.   (हॅलो.)\n[4s] AGENT: Yes, am I speaking to Sahil Steel, sir?   (Yes, Sahil Steel से बात कर रहे हैं सर?)\n[6s] CUSTOMER: Yes, tell me.   (हां बोलिए।)\n[6s] AGENT: Good evening, I am Abdul speaking, sir, from JSW One.   (Good evening, मैं अब्दुल बात कर रहा हूं सर, JSW One से।)\n[9s] CUSTOMER: [inaudible]\n[11s] AGENT: Hello?   (हॅलो?)\n[12s] CUSTOMER: Hello.   (हॅलो।)\n[12s] AGENT: You   (आपने)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 9,
  "connected": 1,
  "audio_notes": "noisy: Background noise and chatter are present throughout the call, and one of the customer's turns is muffled and inaudible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "9 turns, clean transcript (11% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:high",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "The call ended before the pitch could begin; focus on a more engaging hook immediately after the introduction to hold the customer's attention.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself to a contact at Sahil Steel. The customer confirmed the company name, but the call ended abruptly immediately after, before any discovery or pitching could occur.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Good evening, I am Abdul speaking, sir, from JSW One.\", \"comment\": \"The agent provided a standard, professional opening and identified himself and the company.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Yes, am I speaking to Sahil Steel, sir?\", \"comment\": \"The agent only verified the company name before the call ended, hitting 1 of the 4 required questions.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any discovery questions could be asked.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could explain the platform.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any current requirement could be identified.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no closure or next step established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"The call ended before the pitch could begin; focus on a more engaging hook immediately after the introduction to hold the customer's attention.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself to a contact at Sahil Steel. The customer confirmed the company name, but the call ended abruptly immediately after, before any discovery or pitching could occur.\"}",
  "error": null,
  "latency_ms": 19016,
  "input_tokens": 2788,
  "output_tokens": 644,
  "created_at": "2026-09-25 10:54:08",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.646,
  "agent_talk_sec": 5.1,
  "customer_talk_sec": 2.8,
  "dead_air_sec": 43.1,
  "longest_monologue_sec": 2.5,
  "agent_wpm": 247.1,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 4,
  "discovery_qs": 2,
  "words_agent": 21,
  "words_customer": 6,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178912838051",
      "idx": 0,
      "speaker": "customer",
      "start_s": 2.84,
      "end_s": 3.24,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178912838051",
      "idx": 1,
      "speaker": "agent",
      "start_s": 3.4,
      "end_s": 3.73,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178912838051",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.8,
      "end_s": 5.34,
      "text_en": "Yes, am I speaking to Sahil Steel, sir?",
      "text_native": "Yes, Sahil Steel से बात कर रहे हैं सर?"
    },
    {
      "ucid": "21112178912838051",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.64,
      "end_s": 6.04,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178912838051",
      "idx": 4,
      "speaker": "agent",
      "start_s": 6.28,
      "end_s": 8.8,
      "text_en": "Good evening, I am Abdul speaking, sir, from JSW One.",
      "text_native": "Good evening, मैं अब्दुल बात कर रहा हूं सर, JSW One से।"
    },
    {
      "ucid": "21112178912838051",
      "idx": 5,
      "speaker": "customer",
      "start_s": 9.0,
      "end_s": 10.5,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    },
    {
      "ucid": "21112178912838051",
      "idx": 6,
      "speaker": "agent",
      "start_s": 10.81,
      "end_s": 11.21,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178912838051",
      "idx": 7,
      "speaker": "customer",
      "start_s": 11.54,
      "end_s": 12.0,
      "text_en": "Hello.",
      "text_native": "हॅलो।"
    },
    {
      "ucid": "21112178912838051",
      "idx": 8,
      "speaker": "agent",
      "start_s": 12.25,
      "end_s": 12.55,
      "text_en": "You",
      "text_native": "आपने"
    }
  ],
  "steps": [
    {
      "ucid": "21112178912838051",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Good evening, I am Abdul speaking, sir, from JSW One.",
      "comment": "The agent provided a standard, professional opening and identified himself and the company."
    },
    {
      "ucid": "21112178912838051",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Yes, am I speaking to Sahil Steel, sir?",
      "comment": "The agent only verified the company name before the call ended, hitting 1 of the 4 required questions."
    },
    {
      "ucid": "21112178912838051",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any discovery questions could be asked."
    },
    {
      "ucid": "21112178912838051",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could explain the platform."
    },
    {
      "ucid": "21112178912838051",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any current requirement could be identified."
    },
    {
      "ucid": "21112178912838051",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly with no closure or next step established."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}