{ "ucid": "21112178912832591", "call_date": "2026-09-11", "start_time": "2026-09-11 17:35:25", "end_time": "2026-09-11 17:37:53", "duration_sec": 148, "campaign": "MSME_IS_India_ProductOpps_PROG_261225", "disposition": "Wrap up time exceeded :0", "agent": "Kartikey Chauhan", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc43b1c2406e5c75c0f34c0ed588fe9c4.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 156, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178912832591__DIAc43b1c2406e5c75c0f34c0ed588fe9c4.mp3", "audio_bytes": 387720, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 129.24, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[2s] CUSTOMER: Yeah.\n[3s] AGENT: Uh yeah, good evening. Karthikeya this side from JSW One.\n[7s] CUSTOMER: Yeah.\n[7s] AGENT: Uh sir, you've registered your Lakshmi Ice Industries on our platform.\n[11s] CUSTOMER: Yes sir, I want to procure a construction material like I-beam and all the steels for the construction of factory in Andhra Pradesh.\n[20s] AGENT: Hm hm.\n[22s] CUSTOMER: So, what we have to do?\n[24s] AGENT: Uh sir, you've been needing TMT also, na?\n[26s] CUSTOMER: Uh yeah, TMT also. But it is not in a huge quantity. It is I think 70 ton I think so. TMT. But we have a huge requirement of beams and pipes. Steel pipes.\n[36s] AGENT: Okay, all right. Hm, so sir, see, structural steel as in JSW doesn't make, but uh we as we have SAIL onboarded on our platform, I can provide you structural steel of SAIL. And as for TMT, JSW Neosteel or JSW One TMT, both I can provide you. So, I mean, it's your own construction project, na?\n[52s] CUSTOMER: Yeah, it is my own construction project.\n[54s] AGENT: Okay. So are you looking towards primary TMT brands or secondary? What you'd be\n[57s] CUSTOMER: Uh primary only I think. Uh I am considering Tata and Jindal and JSW.\n[102s] AGENT: Hm hm. Yeah, okay then. I mean, even 70 tonnes is a considerable volume, sir. I can provide you uh better rates in JSW Neosteel.\n[109s] CUSTOMER: Okay. Uh can you uh can you message me a hi on WhatsApp because I can send you a list of material uh on your WhatsApp and you can make a quotation for that uh of those those material uh uh which you have currently right now.\n[122s] AGENT: Hm, okay, sure, sure. I'll I'll text you over WhatsApp. So share your requirement and I'll get back to you with\n[127s] CUSTOMER: Yeah. Sure. Thank you.\n[128s] AGENT: Okay, thank you.", "language": "English", "languages": "[\"English\"]", "turn_count": 20, "connected": 1, "audio_notes": "clear: The audio is clear with no significant background noise.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "20 turns, clean transcript (0% inaudible)", "band_language": "English", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "customer_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 4.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]", "pitch_coaching_note": "When a customer agrees to receive a quote, always commit to a specific timeline for sending it (e.g., 'within the hour') to manage expectations and create urgency.", "usp_relevance": "matched", "rubric_inferred": 0, "segment_detected": "construction", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "not_in_stockyard", "supply_details": "Rep stated structural steel is not a JSW product but can be sourced from partner SAIL, who is onboarded on the platform.", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, who registered on the platform, inquired about procuring structural steel (I-beams, pipes) and TMT for a factory construction project in Andhra Pradesh. The agent clarified that JSW does not manufacture structural steel but can supply it from partner SAIL, and confirmed JSW TMT is available. The call concluded with the agent agreeing to connect on WhatsApp to receive the full material list and prepare a quotation.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, you've registered your Lakshmi Ice Industries on our platform.\", \"comment\": \"The agent correctly acknowledged the customer's registration on the platform at the start of the call.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The customer immediately stated a new requirement, and the agent did not systematically revalidate any of the 5 key fields (product, dimensions, quantity, location, timeline).\"}, {\"step_id\": \"CL3\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"So, I mean, it's your own construction project, na? ... So are you looking towards primary TMT brands or secondary?\", \"comment\": \"The agent confirmed the end application (construction) and asked about brand preference, but did not inquire about monthly tonnage, share of wallet, or payment terms.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent agreed to provide a quote via WhatsApp but did not state a price or commit to a specific timeline for sending the quotation.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"structural steel as in JSW doesn't make, but uh we as we have SAIL onboarded on our platform, I can provide you structural steel of SAIL.\", \"comment\": \"The agent correctly addressed the customer's specific needs (TMT, structurals) without pitching irrelevant products from the portfolio.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"When a customer agrees to receive a quote, always commit to a specific timeline for sending it (e.g., 'within the hour') to manage expectations and create urgency.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"not_in_stockyard\", \"supply_details\": \"Rep stated structural steel is not a JSW product but can be sourced from partner SAIL, who is onboarded on the platform.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, who registered on the platform, inquired about procuring structural steel (I-beams, pipes) and TMT for a factory construction project in Andhra Pradesh. The agent clarified that JSW does not manufacture structural steel but can supply it from partner SAIL, and confirmed JSW TMT is available. The call concluded with the agent agreeing to connect on WhatsApp to receive the full material list and prepare a quotation.\"}", "error": null, "latency_ms": 30572, "input_tokens": 3187, "output_tokens": 787, "created_at": "2026-09-25 10:54:25", "sentiment": "positive", "sentiment_score": 0.527, "sentiment_confidence": "high", "pos": 22, "neg": 0, "lex_hits": 14, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.338, "agent_talk_sec": 41.2, "customer_talk_sec": 80.8, "dead_air_sec": 26.0, "longest_monologue_sec": 15.5, "agent_wpm": 221.4, "interruptions": 0, "agent_turns": 10, "customer_turns": 10, "discovery_qs": 3, "words_agent": 152, "words_customer": 139, "monologue_heavy": 0, "turns": [ { "ucid": "21112178912832591", "idx": 0, "speaker": "customer", "start_s": 0.57, "end_s": 1.04, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178912832591", "idx": 1, "speaker": "agent", "start_s": 1.64, "end_s": 2.14, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178912832591", "idx": 2, "speaker": "customer", "start_s": 2.46, "end_s": 2.74, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178912832591", "idx": 3, "speaker": "agent", "start_s": 3.2, "end_s": 6.5, "text_en": "Uh yeah, good evening. Karthikeya this side from JSW One.", "text_native": "Uh yeah, good evening. Karthikeya this side from JSW One." }, { "ucid": "21112178912832591", "idx": 4, "speaker": "customer", "start_s": 6.82, "end_s": 7.12, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178912832591", "idx": 5, "speaker": "agent", "start_s": 7.44, "end_s": 11.0, "text_en": "Uh sir, you've registered your Lakshmi Ice Industries on our platform.", "text_native": "Uh sir, you've registered your Lakshmi Ice Industries on our platform." }, { "ucid": "21112178912832591", "idx": 6, "speaker": "customer", "start_s": 11.34, "end_s": 19.5, "text_en": "Yes sir, I want to procure a construction material like I-beam and all the steels for the construction of factory in Andhra Pradesh.", "text_native": "Yes sir, I want to procure a construction material like I-beam and all the steels for the construction of factory in Andhra Pradesh." }, { "ucid": "21112178912832591", "idx": 7, "speaker": "agent", "start_s": 19.94, "end_s": 20.54, "text_en": "Hm hm.", "text_native": "Hm hm." }, { "ucid": "21112178912832591", "idx": 8, "speaker": "customer", "start_s": 21.64, "end_s": 23.2, "text_en": "So, what we have to do?", "text_native": "So, what we have to do?" }, { "ucid": "21112178912832591", "idx": 9, "speaker": "agent", "start_s": 23.7, "end_s": 25.9, "text_en": "Uh sir, you've been needing TMT also, na?", "text_native": "Uh sir, you've been needing TMT also, na?" }, { "ucid": "21112178912832591", "idx": 10, "speaker": "customer", "start_s": 26.3, "end_s": 35.8, "text_en": "Uh yeah, TMT also. But it is not in a huge quantity. It is I think 70 ton I think so. TMT. But we have a huge requirement of beams and pipes. Steel pipes.", "text_native": "Uh yeah, TMT also. But it is not in a huge quantity. It is I think 70 ton I think so. TMT. But we have a huge requirement of beams and pipes. Steel pipes." }, { "ucid": "21112178912832591", "idx": 11, "speaker": "agent", "start_s": 36.0, "end_s": 51.5, "text_en": "Okay, all right. Hm, so sir, see, structural steel as in JSW doesn't make, but uh we as we have SAIL onboarded on our platform, I can provide you structural steel of SAIL. And as for TMT, JSW Neosteel or JSW One TMT, both I can provide you. So, I mean, it's your own construction project, na?", "text_native": "Okay, all right. Hm, so sir, see, structural steel as in JSW doesn't make, but uh we as we have SAIL onboarded on our platform, I can provide you structural steel of SAIL. And as for TMT, JSW Neosteel or JSW One TMT, both I can provide you. So, I mean, it's your own construction project, na?" }, { "ucid": "21112178912832591", "idx": 12, "speaker": "customer", "start_s": 51.7, "end_s": 53.5, "text_en": "Yeah, it is my own construction project.", "text_native": "Yeah, it is my own construction project." }, { "ucid": "21112178912832591", "idx": 13, "speaker": "agent", "start_s": 53.7, "end_s": 57.2, "text_en": "Okay. So are you looking towards primary TMT brands or secondary? What you'd be", "text_native": "Okay. So are you looking towards primary TMT brands or secondary? What you'd be" }, { "ucid": "21112178912832591", "idx": 14, "speaker": "customer", "start_s": 57.3, "end_s": 101.4, "text_en": "Uh primary only I think. Uh I am considering Tata and Jindal and JSW.", "text_native": "Uh primary only I think. Uh I am considering Tata and Jindal and JSW." }, { "ucid": "21112178912832591", "idx": 15, "speaker": "agent", "start_s": 101.6, "end_s": 108.5, "text_en": "Hm hm. Yeah, okay then. I mean, even 70 tonnes is a considerable volume, sir. I can provide you uh better rates in JSW Neosteel.", "text_native": "Hm hm. Yeah, okay then. I mean, even 70 tonnes is a considerable volume, sir. I can provide you uh better rates in JSW Neosteel." }, { "ucid": "21112178912832591", "idx": 16, "speaker": "customer", "start_s": 108.8, "end_s": 122.0, "text_en": "Okay. Uh can you uh can you message me a hi on WhatsApp because I can send you a list of material uh on your WhatsApp and you can make a quotation for that uh of those those material uh uh which you have currently right now.", "text_native": "Okay. Uh can you uh can you message me a hi on WhatsApp because I can send you a list of material uh on your WhatsApp and you can make a quotation for that uh of those those material uh uh which you have currently right now." }, { "ucid": "21112178912832591", "idx": 17, "speaker": "agent", "start_s": 122.1, "end_s": 126.5, "text_en": "Hm, okay, sure, sure. I'll I'll text you over WhatsApp. So share your requirement and I'll get back to you with", "text_native": "Hm, okay, sure, sure. I'll I'll text you over WhatsApp. So share your requirement and I'll get back to you with" }, { "ucid": "21112178912832591", "idx": 18, "speaker": "customer", "start_s": 126.6, "end_s": 128.0, "text_en": "Yeah. Sure. Thank you.", "text_native": "Yeah. Sure. Thank you." }, { "ucid": "21112178912832591", "idx": 19, "speaker": "agent", "start_s": 128.3, "end_s": 129.0, "text_en": "Okay, thank you.", "text_native": "Okay, thank you." } ], "steps": [ { "ucid": "21112178912832591", "step_id": "CL1", "step_name": "Opener acknowledges platform submission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Uh sir, you've registered your Lakshmi Ice Industries on our platform.", "comment": "The agent correctly acknowledged the customer's registration on the platform at the start of the call." }, { "ucid": "21112178912832591", "step_id": "CL2", "step_name": "Revalidate every field", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The customer immediately stated a new requirement, and the agent did not systematically revalidate any of the 5 key fields (product, dimensions, quantity, location, timeline)." }, { "ucid": "21112178912832591", "step_id": "CL3", "step_name": "Discovery (5 Qs, woven naturally)", "weight": 2.0, "result": "partial", "earned": 1.0, "questions_hit": 2, "evidence": "So, I mean, it's your own construction project, na? ... So are you looking towards primary TMT brands or secondary?", "comment": "The agent confirmed the end application (construction) and asked about brand preference, but did not inquire about monthly tonnage, share of wallet, or payment terms." }, { "ucid": "21112178912832591", "step_id": "CL4", "step_name": "Closure with price & timeline", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent agreed to provide a quote via WhatsApp but did not state a price or commit to a specific timeline for sending the quotation." }, { "ucid": "21112178912832591", "step_id": "CL5", "step_name": "No unnecessary re-pitching", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "structural steel as in JSW doesn't make, but uh we as we have SAIL onboarded on our platform, I can provide you structural steel of SAIL.", "comment": "The agent correctly addressed the customer's specific needs (TMT, structurals) without pitching irrelevant products from the portfolio." } ], "objections": [], "missed_steps": [ "CL2 Revalidate every field", "CL3 Discovery (5 Qs, woven naturally)", "CL4 Closure with price & timeline" ], "objection_phrases_list": [] }