Call 21112178912820991 2026-09-11 · sudeeps · 0:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | Marathi | 13 | supply_led (campaign_name:medium) |
Audio: clear: The agent starts one sentence in Hindi before self-correcting to Marathi. The customer also uses a Hindi verb once.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.32
confidence high · +4/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent stated a generic reason for the call instead of leading with a specific supply or price hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent did not ask any of the required discovery questions to understand the customer's business.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Agent asked for a requirement but failed to capture any specific details (grade, size, qty) when the customer indicated interest.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Sir, greetings. This is Sudip speaking from JSW One, Jindal Steel.
Summary
The agent contacted a customer from 'Siddhigiri Engineering'. The customer was already aware of JSW One and proactively offered to send a request for quotation. The agent agreed to share his contact details on WhatsApp for the customer to send the RFQ. No discovery or qualification was performed.
Coaching
The customer was interested, but you missed the chance to learn about their business by skipping discovery. Ask questions about what they make and buy before asking for an immediate requirement.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, greetings. This is Sudip speaking from JSW One, Jindal Steel. Agent greeted, identified himself and the company, and used the customer's company name. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | I had called regarding your steel procurement. Agent stated a generic reason for the call instead of leading with a specific supply or price hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any of the required discovery questions to understand the customer's business. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and consequently no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 | Is there any requirement for steel, sir? Agent asked for a requirement but failed to capture any specific details (grade, size, qty) when the customer indicated interest. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I will send it to you on WhatsApp. Then we'll talk. The next step is vague ('Then we'll talk') and lacks a specific commitment like a callback time or quote turnaround. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.66 | 13.6s | 7.0s | 33.4s | 3.4s | 233.8 | 0 | 7 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.5s
Hello.
हॅलो.
agent
3.3s
Hello.
हॅलो.
agent
3.9s
Siddhigiri Engineering?
सिद्धिगिरी इंजिनिअरिंग?
customer
5.1s
Yes, speak.
हां बोलना.
agent
5.8s
Sir, greetings. This is Sudip speaking from JSW One, Jindal Steel.
सर नमस्कार, सुदीप बोलतोय JSW One मधनं, जिंदाल स्टील.
customer
9.0s
Yes, speak.
हां बोलिये.
agent
9.5s
Your company... company was registered on our portal, sir.
तुमची कंपनी... कंपनी रजिस्टर्ड झाली होती सर पोर्टलवर आमच्या.
customer
12.6s
Yes, yes, yes, yes.
हां हां हां हां.
agent
13.5s
Your... I had called regarding your steel procurement. Is there any requirement for steel, sir?
आपके... तुमच्या स्टील प्रोक्युरमेंटला घेऊन फोन केला होता मी. काय आहे का रिक्वायरमेंट सर स्टीलमध्ये?
customer
17.0s
You had sent me a mail ID, the quotation I... have it, I'll send it, we'll talk.
तुम्ही मला एक मेल आयडी पाठवली होती, कोटेशन मी तुम्हाला... आहे ते पाठवतो आपण बोलूया.
agent
21.0s
Okay, fine. I will send it to you on WhatsApp. Then we'll talk.
बरं, ठीक आहे. मी पाठवतो तुम्हाला WhatsApp वर. मग सांगूया.
customer
23.8s
Give it, send it. Okay.
द्या पाठवा. ओके.
agent
25.5s
Yes, yes.
हां हां.