{ "ucid": "21112178912820991", "call_date": "2026-09-11", "start_time": "2026-09-11 17:33:29", "end_time": "2026-09-11 17:34:23", "duration_sec": 54, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "No_requirement", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5f1be50b0f597ce24f519294e13fec38.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 159, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178912820991__DIA5f1be50b0f597ce24f519294e13fec38.mp3", "audio_bytes": 107568, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 35.856, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[3s] CUSTOMER: Hello. (हॅलो.)\n[3s] AGENT: Hello. (हॅलो.)\n[4s] AGENT: Siddhigiri Engineering? (सिद्धिगिरी इंजिनिअरिंग?)\n[5s] CUSTOMER: Yes, speak. (हां बोलना.)\n[6s] AGENT: Sir, greetings. This is Sudip speaking from JSW One, Jindal Steel. (सर नमस्कार, सुदीप बोलतोय JSW One मधनं, जिंदाल स्टील.)\n[9s] CUSTOMER: Yes, speak. (हां बोलिये.)\n[10s] AGENT: Your company... company was registered on our portal, sir. (तुमची कंपनी... कंपनी रजिस्टर्ड झाली होती सर पोर्टलवर आमच्या.)\n[13s] CUSTOMER: Yes, yes, yes, yes. (हां हां हां हां.)\n[14s] AGENT: Your... I had called regarding your steel procurement. Is there any requirement for steel, sir? (आपके... तुमच्या स्टील प्रोक्युरमेंटला घेऊन फोन केला होता मी. काय आहे का रिक्वायरमेंट सर स्टीलमध्ये?)\n[17s] CUSTOMER: You had sent me a mail ID, the quotation I... have it, I'll send it, we'll talk. (तुम्ही मला एक मेल आयडी पाठवली होती, कोटेशन मी तुम्हाला... आहे ते पाठवतो आपण बोलूया.)\n[21s] AGENT: Okay, fine. I will send it to you on WhatsApp. Then we'll talk. (बरं, ठीक आहे. मी पाठवतो तुम्हाला WhatsApp वर. मग सांगूया.)\n[24s] CUSTOMER: Give it, send it. Okay. (द्या पाठवा. ओके.)\n[26s] AGENT: Yes, yes. (हां हां.)", "language": "Marathi", "languages": "[\"Marathi\", \"English\", \"Hindi\"]", "turn_count": 13, "connected": 1, "audio_notes": "clear: The agent starts one sentence in Hindi before self-correcting to Marathi. The customer also uses a Hindi verb once.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "13 turns, clean transcript (0% inaudible)", "band_language": "Marathi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "The customer was interested, but you missed the chance to learn about their business by skipping discovery. Ask questions about what they make and buy before asking for an immediate requirement.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a customer from 'Siddhigiri Engineering'. The customer was already aware of JSW One and proactively offered to send a request for quotation. The agent agreed to share his contact details on WhatsApp for the customer to send the RFQ. No discovery or qualification was performed.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, greetings. This is Sudip speaking from JSW One, Jindal Steel.\", \"comment\": \"Agent greeted, identified himself and the company, and used the customer's company name.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I had called regarding your steel procurement.\", \"comment\": \"Agent stated a generic reason for the call instead of leading with a specific supply or price hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent did not ask any of the required discovery questions to understand the customer's business.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was done, and consequently no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Is there any requirement for steel, sir?\", \"comment\": \"Agent asked for a requirement but failed to capture any specific details (grade, size, qty) when the customer indicated interest.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I will send it to you on WhatsApp. Then we'll talk.\", \"comment\": \"The next step is vague ('Then we'll talk') and lacks a specific commitment like a callback time or quote turnaround.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"The customer was interested, but you missed the chance to learn about their business by skipping discovery. Ask questions about what they make and buy before asking for an immediate requirement.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a customer from 'Siddhigiri Engineering'. The customer was already aware of JSW One and proactively offered to send a request for quotation. The agent agreed to share his contact details on WhatsApp for the customer to send the RFQ. No discovery or qualification was performed.\"}", "error": null, "latency_ms": 20703, "input_tokens": 2942, "output_tokens": 732, "created_at": "2026-09-25 10:54:30", "sentiment": "positive", "sentiment_score": 0.315, "sentiment_confidence": "high", "pos": 4, "neg": 0, "lex_hits": 3, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.66, "agent_talk_sec": 13.6, "customer_talk_sec": 7.0, "dead_air_sec": 33.4, "longest_monologue_sec": 3.4, "agent_wpm": 233.8, "interruptions": 0, "agent_turns": 7, "customer_turns": 6, "discovery_qs": 2, "words_agent": 53, "words_customer": 31, "monologue_heavy": 0, "turns": [ { "ucid": "21112178912820991", "idx": 0, "speaker": "customer", "start_s": 2.54, "end_s": 3.01, "text_en": "Hello.", "text_native": "हॅलो." }, { "ucid": "21112178912820991", "idx": 1, "speaker": "agent", "start_s": 3.26, "end_s": 3.61, "text_en": "Hello.", "text_native": "हॅलो." }, { "ucid": "21112178912820991", "idx": 2, "speaker": "agent", "start_s": 3.86, "end_s": 4.88, "text_en": "Siddhigiri Engineering?", "text_native": "सिद्धिगिरी इंजिनिअरिंग?" }, { "ucid": "21112178912820991", "idx": 3, "speaker": "customer", "start_s": 5.07, "end_s": 5.56, "text_en": "Yes, speak.", "text_native": "हां बोलना." }, { "ucid": "21112178912820991", "idx": 4, "speaker": "agent", "start_s": 5.81, "end_s": 8.81, "text_en": "Sir, greetings. This is Sudip speaking from JSW One, Jindal Steel.", "text_native": "सर नमस्कार, सुदीप बोलतोय JSW One मधनं, जिंदाल स्टील." }, { "ucid": "21112178912820991", "idx": 5, "speaker": "customer", "start_s": 9.0, "end_s": 9.4, "text_en": "Yes, speak.", "text_native": "हां बोलिये." }, { "ucid": "21112178912820991", "idx": 6, "speaker": "agent", "start_s": 9.5, "end_s": 12.28, "text_en": "Your company... company was registered on our portal, sir.", "text_native": "तुमची कंपनी... कंपनी रजिस्टर्ड झाली होती सर पोर्टलवर आमच्या." }, { "ucid": "21112178912820991", "idx": 7, "speaker": "customer", "start_s": 12.56, "end_s": 13.36, "text_en": "Yes, yes, yes, yes.", "text_native": "हां हां हां हां." }, { "ucid": "21112178912820991", "idx": 8, "speaker": "agent", "start_s": 13.51, "end_s": 16.9, "text_en": "Your... I had called regarding your steel procurement. Is there any requirement for steel, sir?", "text_native": "आपके... तुमच्या स्टील प्रोक्युरमेंटला घेऊन फोन केला होता मी. काय आहे का रिक्वायरमेंट सर स्टीलमध्ये?" }, { "ucid": "21112178912820991", "idx": 9, "speaker": "customer", "start_s": 17.0, "end_s": 20.8, "text_en": "You had sent me a mail ID, the quotation I... have it, I'll send it, we'll talk.", "text_native": "तुम्ही मला एक मेल आयडी पाठवली होती, कोटेशन मी तुम्हाला... आहे ते पाठवतो आपण बोलूया." }, { "ucid": "21112178912820991", "idx": 10, "speaker": "agent", "start_s": 21.0, "end_s": 23.8, "text_en": "Okay, fine. I will send it to you on WhatsApp. Then we'll talk.", "text_native": "बरं, ठीक आहे. मी पाठवतो तुम्हाला WhatsApp वर. मग सांगूया." }, { "ucid": "21112178912820991", "idx": 11, "speaker": "customer", "start_s": 23.8, "end_s": 24.8, "text_en": "Give it, send it. Okay.", "text_native": "द्या पाठवा. ओके." }, { "ucid": "21112178912820991", "idx": 12, "speaker": "agent", "start_s": 25.5, "end_s": 25.8, "text_en": "Yes, yes.", "text_native": "हां हां." } ], "steps": [ { "ucid": "21112178912820991", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Sir, greetings. This is Sudip speaking from JSW One, Jindal Steel.", "comment": "Agent greeted, identified himself and the company, and used the customer's company name." }, { "ucid": "21112178912820991", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "I had called regarding your steel procurement.", "comment": "Agent stated a generic reason for the call instead of leading with a specific supply or price hook." }, { "ucid": "21112178912820991", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "Agent did not ask any of the required discovery questions to understand the customer's business." }, { "ucid": "21112178912820991", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No discovery was done, and consequently no USPs were pitched." }, { "ucid": "21112178912820991", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Is there any requirement for steel, sir?", "comment": "Agent asked for a requirement but failed to capture any specific details (grade, size, qty) when the customer indicated interest." }, { "ucid": "21112178912820991", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "I will send it to you on WhatsApp. Then we'll talk.", "comment": "The next step is vague ('Then we'll talk') and lacks a specific commitment like a callback time or quote turnaround." } ], "objections": [], "missed_steps": [ "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL5 Qualify", "SL6 Closure with next step" ], "objection_phrases_list": [] }