21112178912634211 · Call

Call 21112178912634211 2026-09-11 · dhruv · 2:32

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	No_requirement	full conversation 38 turns, clean transcript (0% inaudible)	Marathi	38	supply_led (campaign_name:medium)

Audio: clear: Some background noise is present on the agent's side, but it does not significantly impact transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

3.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

2 /4 flags

segment: unknown MOQ: None MT None

3 · Supply

spec_not_available

Customer requested 1000mm width, which is not available. Agent offered 1250mm width as an alternative.

4 · Sentiment

the CUSTOMER

+0.26

confidence high · +3/−0 from 7 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent identified himself and the company but failed to ask for permission to speak.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The agent did not provide a supply or price hook, instead jumping directly to asking for the customer's requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) The agent asked zero discovery questions; all information was volunteered by the customer without prompting.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

objection The customer raised 1 objection you did not answer: price

The rate has decreased now, right?

did well

Qualify

Sir, what is the HR requirement now, sir?

Closure with next step

I'll send a 'hi' on WhatsApp, you can tell me on that.

Summary

The customer from DNT Multi Services had an immediate requirement for 1mm/2mm HR coil. The agent skipped the standard opener and discovery process, but the customer volunteered their need. The requested 1000mm width was unavailable, but the agent offered the 1250mm alternative, which the customer accepted. The call ended with the customer agreeing to place a 3-ton order after confirming the exact quantity via WhatsApp.

Coaching

You secured a potential order because the customer was ready to buy, but you must follow the pitch structure by asking discovery questions to understand their business, which will help you sell more effectively in the future.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	Sandeep sir, hello. I'm calling from JSW One, sir. The agent identified himself and the company but failed to ask for permission to speak.
SL2 Hook (supply/price signal)	2	fail	–	0.0	The agent did not provide a supply or price hook, instead jumping directly to asking for the customer's requirement.
SL3 Discovery (6 Qs)	2	fail	0	0.0	The agent asked zero discovery questions; all information was volunteered by the customer without prompting.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	The agent did not pitch any USPs; the conversation was limited to specs, price, and payment terms.
SL5 Qualify	2	pass	–	2.0	Sir, what is the HR requirement now, sir? The agent successfully asked for and captured the customer's immediate requirement for HR coil.
SL6 Closure with next step	1	pass	–	1.0	I'll send a 'hi' on WhatsApp, you can tell me on that. The agent established a clear and agreed-upon next step for the customer to confirm the order quantity on WhatsApp.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
credit	handled	Okay, what are your terms and conditions?	The first two transactions are advance against PI, sir, after that we can give credit.
price	mishandled	The rate has decreased now, right?	Sir, the rate has increased. From yesterday till today, it has increased again by 1500 rupees.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.662	26.8s	13.7s	111.5s	5.9s	322.4	0	19	18	1

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

5.2s

Hello.

हॅलो.

agent

5.8s

Hello.

हॅलो.

customer

6.5s

DNT Multi Services?

डी एन टी मल्टी सर्विसेस?

agent

8.0s

Yes.

हा.

agent

8.7s

Sandeep sir, hello. I'm calling from JSW One, sir.

संदीप सर नमस्कार, JSW One मधनं बोलतोय साहेब.

customer

11.4s

Speak, sir.

बोला सर.

agent

12.4s

Sir, what is the HR requirement now, sir?

साहेब HR ची requirement काय आहे सर मध्ये आता?

customer

14.7s

In HR, one mm, in two mm, we need uh one meter by 2200 or so.

HR मध्ये one mm, two mm मध्ये आपल्याला अ एक मीटर बाय बावीसशे वगैरे पाहिजे.

agent

19.9s

Sir, one meter width is not there. We have a 1250 sheet, sir.

सर एक मीटर width नाहीये. साडे बाराशेचा पन्ना आहे आपला साहेब.

customer

23.2s

1250's?

साडे बाराशे का?

agent

24.4s

Yes, sir.

हो साहेब.

agent

25.3s

Four by eight, meaning we can cut the length and give it, sir.

चार बाय आठ म्हणजे length cut करून देऊ शकतो साहेब आपण.

customer

28.2s

Yes, yes.

हा हा.

agent

29.0s

But what do you say, yes, 1250 sheet.

पण काय म्हणता आपण हा पन्नास साडे बाराशे.

agent

32.3s

That will cost you, sir, that will cost you 64,500 ex-mill.

ते पडेल साहेब आपल्याला ते पडेल आपल्याला 64,500 ex-mill.

customer

35.7s

64?

agent

36.8s

Yes, 64,500 ex-mill, sir.

हो 64,500 ex-mill, sir.

customer

38.8s

Oh, is it.

हो का.

agent

39.8s

Yes, sir.

हो साहेब.

customer

40.8s

64.

customer

42.2s

The rate has decreased now, right?

आता कमी झाला ना rate?

agent

43.6s

Sir, the rate has increased. From yesterday till today, it has increased again by 1500 rupees.

साहेब rate वाढलेला आहे. काल पर्यंत आज पंधराशे रुपये परत वाढले.

agent

46.3s

The rate has increased, sir. The rate is not decreasing.

Rate वाढलं साहेब. Rate कमी नाही होत.

customer

48.3s

Oh, is it.

हो का.

agent

49.4s

Yes, sir.

हो साहेब.

customer

50.6s

Okay, what are your terms and conditions?

अच्छा, तुमचा terms and condition कशा आहेत?

agent

52.4s

The first two transactions are advance against PI, sir, after that we can give credit.

पहिला दोन transaction advance against PI आहे साहेब, नंतर आपण credit देऊ शकतो.

customer

55.5s

Oh, is it.

हो का.

agent

56.5s

Okay, okay.

ठीक आहे, ठीक आहे.

customer

57.7s

Okay. One, two means how much did it come to?

चालेल. एक दोन म्हणजे किती आलते?

customer

1.1s

1200 by 2200, right?

बाराशे बाय बावीसशे, है ना?

agent

1.4s

1250 by 2200.

साडे बाराशे बाय बावीसशे.

customer

1.7s

Okay. Then what I'll do is, I'll give you an order for three tons.

चालेल. मग मी काय करतो, तुम्हाला एक तीन टनाची ऑर्डर देतो.

agent

1.1s

That's fine, sir, no problem.

चालेल ना साहेब, काही हरकत नाही.

customer

1.1s

Okay. I'll just calculate the quantity and tell you how much is needed.

चालेल. मी एक quantity काढतो आणि तुम्हाला सांगतो किती पाहिजे.

agent

1.1s

Okay sir, okay. I'll send a 'hi' on WhatsApp, you can tell me on that.

चालेल साहेब, चालेल. मी WhatsApp वर हाय टाकतो, त्यांच्यावर तुम्ही सांगू शकता.

customer

1.2s

Okay, okay.

ठीक, ठीक.

unknown

1.3s

The person you are speaking with

आपण ज्या व्यक्तीशी बोलत आहात