{
  "ucid": "21112178912634211",
  "call_date": "2026-09-11",
  "start_time": "2026-09-11 17:02:22",
  "end_time": "2026-09-11 17:04:54",
  "duration_sec": 152,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc1c670cb5299419426df36b24b874ba5.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 168,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178912634211__DIAc1c670cb5299419426df36b24b874ba5.mp3",
  "audio_bytes": 390528,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 130.176,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello.   (हॅलो.)\n[6s] AGENT: Hello.   (हॅलो.)\n[6s] CUSTOMER: DNT Multi Services?   (डी एन टी मल्टी सर्विसेस?)\n[8s] AGENT: Yes.   (हा.)\n[9s] AGENT: Sandeep sir, hello. I'm calling from JSW One, sir.   (संदीप सर नमस्कार, JSW One मधनं बोलतोय साहेब.)\n[11s] CUSTOMER: Speak, sir.   (बोला सर.)\n[12s] AGENT: Sir, what is the HR requirement now, sir?   (साहेब HR ची requirement काय आहे सर मध्ये आता?)\n[15s] CUSTOMER: In HR, one mm, in two mm, we need uh one meter by 2200 or so.   (HR मध्ये one mm, two mm मध्ये आपल्याला अ एक मीटर बाय बावीसशे वगैरे पाहिजे.)\n[20s] AGENT: Sir, one meter width is not there. We have a 1250 sheet, sir.   (सर एक मीटर width नाहीये. साडे बाराशेचा पन्ना आहे आपला साहेब.)\n[23s] CUSTOMER: 1250's?   (साडे बाराशे का?)\n[24s] AGENT: Yes, sir.   (हो साहेब.)\n[25s] AGENT: Four by eight, meaning we can cut the length and give it, sir.   (चार बाय आठ म्हणजे length cut करून देऊ शकतो साहेब आपण.)\n[28s] CUSTOMER: Yes, yes.   (हा हा.)\n[29s] AGENT: But what do you say, yes, 1250 sheet.   (पण काय म्हणता आपण हा पन्नास साडे बाराशे.)\n[32s] AGENT: That will cost you, sir, that will cost you 64,500 ex-mill.   (ते पडेल साहेब आपल्याला ते पडेल आपल्याला 64,500 ex-mill.)\n[36s] CUSTOMER: 64?\n[37s] AGENT: Yes, 64,500 ex-mill, sir.   (हो 64,500 ex-mill, sir.)\n[39s] CUSTOMER: Oh, is it.   (हो का.)\n[40s] AGENT: Yes, sir.   (हो साहेब.)\n[41s] CUSTOMER: 64.\n[42s] CUSTOMER: The rate has decreased now, right?   (आता कमी झाला ना rate?)\n[44s] AGENT: Sir, the rate has increased. From yesterday till today, it has increased again by 1500 rupees.   (साहेब rate वाढलेला आहे. काल पर्यंत आज पंधराशे रुपये परत वाढले.)\n[46s] AGENT: The rate has increased, sir. The rate is not decreasing.   (Rate वाढलं साहेब. Rate कमी नाही होत.)\n[48s] CUSTOMER: Oh, is it.   (हो का.)\n[49s] AGENT: Yes, sir.   (हो साहेब.)\n[51s] CUSTOMER: Okay, what are your terms and conditions?   (अच्छा, तुमचा terms and condition कशा आहेत?)\n[52s] AGENT: The first two transactions are advance against PI, sir, after that we can give credit.   (पहिला दोन transaction advance against PI आहे साहेब, नंतर आपण credit देऊ शकतो.)\n[56s] CUSTOMER: Oh, is it.   (हो का.)\n[56s] AGENT: Okay, okay.   (ठीक आहे, ठीक आहे.)\n[58s] CUSTOMER: Okay. One, two means how much did it come to?   (चालेल. एक दोन म्हणजे किती आलते?)\n[1s] CUSTOMER: 1200 by 2200, right?   (बाराशे बाय बावीसशे, है ना?)\n[1s] AGENT: 1250 by 2200.   (साडे बाराशे बाय बावीसशे.)\n[2s] CUSTOMER: Okay. Then what I'll do is, I'll give you an order for three tons.   (चालेल. मग मी काय करतो, तुम्हाला एक तीन टनाची ऑर्डर देतो.)\n[1s] AGENT: That's fine, sir, no problem.   (चालेल ना साहेब, काही हरकत नाही.)\n[1s] CUSTOMER: Okay. I'll just calculate the quantity and tell you how much is needed.   (चालेल. मी एक quantity काढतो आणि तुम्हाला सांगतो किती पाहिजे.)\n[1s] AGENT: Okay sir, okay. I'll send a 'hi' on WhatsApp, you can tell me on that.   (चालेल साहेब, चालेल. मी WhatsApp वर हाय टाकतो, त्यांच्यावर तुम्ही सांगू शकता.)\n[1s] CUSTOMER: Okay, okay.   (ठीक, ठीक.)\n[1s] UNKNOWN: The person you are speaking with   (आपण ज्या व्यक्तीशी बोलत आहात)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 38,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the agent's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "38 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You secured a potential order because the customer was ready to buy, but you must follow the pitch structure by asking discovery questions to understand their business, which will help you sell more effectively in the future.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 2,
  "supply_flag": "spec_not_available",
  "supply_details": "Customer requested 1000mm width, which is not available. Agent offered 1250mm width as an alternative.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer from DNT Multi Services had an immediate requirement for 1mm/2mm HR coil. The agent skipped the standard opener and discovery process, but the customer volunteered their need. The requested 1000mm width was unavailable, but the agent offered the 1250mm alternative, which the customer accepted. The call ended with the customer agreeing to place a 3-ton order after confirming the exact quantity via WhatsApp.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sandeep sir, hello. I'm calling from JSW One, sir.\", \"comment\": \"The agent identified himself and the company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook, instead jumping directly to asking for the customer's requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent asked zero discovery questions; all information was volunteered by the customer without prompting.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not pitch any USPs; the conversation was limited to specs, price, and payment terms.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, what is the HR requirement now, sir?\", \"comment\": \"The agent successfully asked for and captured the customer's immediate requirement for HR coil.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I'll send a 'hi' on WhatsApp, you can tell me on that.\", \"comment\": \"The agent established a clear and agreed-upon next step for the customer to confirm the order quantity on WhatsApp.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You secured a potential order because the customer was ready to buy, but you must follow the pitch structure by asking discovery questions to understand their business, which will help you sell more effectively in the future.\", \"segment_detected\": \"unknown\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer requested 1000mm width, which is not available. Agent offered 1250mm width as an alternative.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"The rate has decreased now, right?\", \"response\": \"Sir, the rate has increased. From yesterday till today, it has increased again by 1500 rupees.\"}, {\"obj_type\": \"credit\", \"state\": \"handled\", \"evidence\": \"Okay, what are your terms and conditions?\", \"response\": \"The first two transactions are advance against PI, sir, after that we can give credit.\"}], \"call_summary\": \"The customer from DNT Multi Services had an immediate requirement for 1mm/2mm HR coil. The agent skipped the standard opener and discovery process, but the customer volunteered their need. The requested 1000mm width was unavailable, but the agent offered the 1250mm alternative, which the customer accepted. The call ended with the customer agreeing to place a 3-ton order after confirming the exact quantity via WhatsApp.\"}",
  "error": null,
  "latency_ms": 38602,
  "input_tokens": 3700,
  "output_tokens": 934,
  "created_at": "2026-09-25 10:55:31",
  "sentiment": "positive",
  "sentiment_score": 0.26,
  "sentiment_confidence": "high",
  "pos": 3,
  "neg": 0,
  "lex_hits": 7,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.662,
  "agent_talk_sec": 26.8,
  "customer_talk_sec": 13.7,
  "dead_air_sec": 111.5,
  "longest_monologue_sec": 5.9,
  "agent_wpm": 322.4,
  "interruptions": 0,
  "agent_turns": 19,
  "customer_turns": 18,
  "discovery_qs": 1,
  "words_agent": 144,
  "words_customer": 92,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178912634211",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.18,
      "end_s": 5.6,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178912634211",
      "idx": 1,
      "speaker": "agent",
      "start_s": 5.8,
      "end_s": 6.13,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178912634211",
      "idx": 2,
      "speaker": "customer",
      "start_s": 6.5,
      "end_s": 7.7,
      "text_en": "DNT Multi Services?",
      "text_native": "डी एन टी मल्टी सर्विसेस?"
    },
    {
      "ucid": "21112178912634211",
      "idx": 3,
      "speaker": "agent",
      "start_s": 8.0,
      "end_s": 8.2,
      "text_en": "Yes.",
      "text_native": "हा."
    },
    {
      "ucid": "21112178912634211",
      "idx": 4,
      "speaker": "agent",
      "start_s": 8.7,
      "end_s": 11.1,
      "text_en": "Sandeep sir, hello. I'm calling from JSW One, sir.",
      "text_native": "संदीप सर नमस्कार, JSW One मधनं बोलतोय साहेब."
    },
    {
      "ucid": "21112178912634211",
      "idx": 5,
      "speaker": "customer",
      "start_s": 11.4,
      "end_s": 12.1,
      "text_en": "Speak, sir.",
      "text_native": "बोला सर."
    },
    {
      "ucid": "21112178912634211",
      "idx": 6,
      "speaker": "agent",
      "start_s": 12.4,
      "end_s": 14.4,
      "text_en": "Sir, what is the HR requirement now, sir?",
      "text_native": "साहेब HR ची requirement काय आहे सर मध्ये आता?"
    },
    {
      "ucid": "21112178912634211",
      "idx": 7,
      "speaker": "customer",
      "start_s": 14.7,
      "end_s": 19.5,
      "text_en": "In HR, one mm, in two mm, we need uh one meter by 2200 or so.",
      "text_native": "HR मध्ये one mm, two mm मध्ये आपल्याला अ एक मीटर बाय बावीसशे वगैरे पाहिजे."
    },
    {
      "ucid": "21112178912634211",
      "idx": 8,
      "speaker": "agent",
      "start_s": 19.9,
      "end_s": 22.4,
      "text_en": "Sir, one meter width is not there. We have a 1250 sheet, sir.",
      "text_native": "सर एक मीटर width नाहीये. साडे बाराशेचा पन्ना आहे आपला साहेब."
    },
    {
      "ucid": "21112178912634211",
      "idx": 9,
      "speaker": "customer",
      "start_s": 23.2,
      "end_s": 24.1,
      "text_en": "1250's?",
      "text_native": "साडे बाराशे का?"
    },
    {
      "ucid": "21112178912634211",
      "idx": 10,
      "speaker": "agent",
      "start_s": 24.4,
      "end_s": 24.9,
      "text_en": "Yes, sir.",
      "text_native": "हो साहेब."
    },
    {
      "ucid": "21112178912634211",
      "idx": 11,
      "speaker": "agent",
      "start_s": 25.3,
      "end_s": 27.9,
      "text_en": "Four by eight, meaning we can cut the length and give it, sir.",
      "text_native": "चार बाय आठ म्हणजे length cut करून देऊ शकतो साहेब आपण."
    },
    {
      "ucid": "21112178912634211",
      "idx": 12,
      "speaker": "customer",
      "start_s": 28.2,
      "end_s": 28.6,
      "text_en": "Yes, yes.",
      "text_native": "हा हा."
    },
    {
      "ucid": "21112178912634211",
      "idx": 13,
      "speaker": "agent",
      "start_s": 29.0,
      "end_s": 31.8,
      "text_en": "But what do you say, yes, 1250 sheet.",
      "text_native": "पण काय म्हणता आपण हा पन्नास साडे बाराशे."
    },
    {
      "ucid": "21112178912634211",
      "idx": 14,
      "speaker": "agent",
      "start_s": 32.3,
      "end_s": 35.4,
      "text_en": "That will cost you, sir, that will cost you 64,500 ex-mill.",
      "text_native": "ते पडेल साहेब आपल्याला ते पडेल आपल्याला 64,500 ex-mill."
    },
    {
      "ucid": "21112178912634211",
      "idx": 15,
      "speaker": "customer",
      "start_s": 35.7,
      "end_s": 36.2,
      "text_en": "64?",
      "text_native": "64?"
    },
    {
      "ucid": "21112178912634211",
      "idx": 16,
      "speaker": "agent",
      "start_s": 36.8,
      "end_s": 38.2,
      "text_en": "Yes, 64,500 ex-mill, sir.",
      "text_native": "हो 64,500 ex-mill, sir."
    },
    {
      "ucid": "21112178912634211",
      "idx": 17,
      "speaker": "customer",
      "start_s": 38.8,
      "end_s": 39.2,
      "text_en": "Oh, is it.",
      "text_native": "हो का."
    },
    {
      "ucid": "21112178912634211",
      "idx": 18,
      "speaker": "agent",
      "start_s": 39.8,
      "end_s": 40.2,
      "text_en": "Yes, sir.",
      "text_native": "हो साहेब."
    },
    {
      "ucid": "21112178912634211",
      "idx": 19,
      "speaker": "customer",
      "start_s": 40.8,
      "end_s": 41.4,
      "text_en": "64.",
      "text_native": "64."
    },
    {
      "ucid": "21112178912634211",
      "idx": 20,
      "speaker": "customer",
      "start_s": 42.2,
      "end_s": 43.3,
      "text_en": "The rate has decreased now, right?",
      "text_native": "आता कमी झाला ना rate?"
    },
    {
      "ucid": "21112178912634211",
      "idx": 21,
      "speaker": "agent",
      "start_s": 43.6,
      "end_s": 46.0,
      "text_en": "Sir, the rate has increased. From yesterday till today, it has increased again by 1500 rupees.",
      "text_native": "साहेब rate वाढलेला आहे. काल पर्यंत आज पंधराशे रुपये परत वाढले."
    },
    {
      "ucid": "21112178912634211",
      "idx": 22,
      "speaker": "agent",
      "start_s": 46.3,
      "end_s": 47.9,
      "text_en": "The rate has increased, sir. The rate is not decreasing.",
      "text_native": "Rate वाढलं साहेब. Rate कमी नाही होत."
    },
    {
      "ucid": "21112178912634211",
      "idx": 23,
      "speaker": "customer",
      "start_s": 48.3,
      "end_s": 48.7,
      "text_en": "Oh, is it.",
      "text_native": "हो का."
    },
    {
      "ucid": "21112178912634211",
      "idx": 24,
      "speaker": "agent",
      "start_s": 49.4,
      "end_s": 50.0,
      "text_en": "Yes, sir.",
      "text_native": "हो साहेब."
    },
    {
      "ucid": "21112178912634211",
      "idx": 25,
      "speaker": "customer",
      "start_s": 50.6,
      "end_s": 52.1,
      "text_en": "Okay, what are your terms and conditions?",
      "text_native": "अच्छा, तुमचा terms and condition कशा आहेत?"
    },
    {
      "ucid": "21112178912634211",
      "idx": 26,
      "speaker": "agent",
      "start_s": 52.4,
      "end_s": 55.2,
      "text_en": "The first two transactions are advance against PI, sir, after that we can give credit.",
      "text_native": "पहिला दोन transaction advance against PI आहे साहेब, नंतर आपण credit देऊ शकतो."
    },
    {
      "ucid": "21112178912634211",
      "idx": 27,
      "speaker": "customer",
      "start_s": 55.5,
      "end_s": 55.9,
      "text_en": "Oh, is it.",
      "text_native": "हो का."
    },
    {
      "ucid": "21112178912634211",
      "idx": 28,
      "speaker": "agent",
      "start_s": 56.5,
      "end_s": 57.3,
      "text_en": "Okay, okay.",
      "text_native": "ठीक आहे, ठीक आहे."
    },
    {
      "ucid": "21112178912634211",
      "idx": 29,
      "speaker": "customer",
      "start_s": 57.7,
      "end_s": 1.1,
      "text_en": "Okay. One, two means how much did it come to?",
      "text_native": "चालेल. एक दोन म्हणजे किती आलते?"
    },
    {
      "ucid": "21112178912634211",
      "idx": 30,
      "speaker": "customer",
      "start_s": 1.1,
      "end_s": 1.4,
      "text_en": "1200 by 2200, right?",
      "text_native": "बाराशे बाय बावीसशे, है ना?"
    },
    {
      "ucid": "21112178912634211",
      "idx": 31,
      "speaker": "agent",
      "start_s": 1.4,
      "end_s": 1.7,
      "text_en": "1250 by 2200.",
      "text_native": "साडे बाराशे बाय बावीसशे."
    },
    {
      "ucid": "21112178912634211",
      "idx": 32,
      "speaker": "customer",
      "start_s": 1.7,
      "end_s": 1.11,
      "text_en": "Okay. Then what I'll do is, I'll give you an order for three tons.",
      "text_native": "चालेल. मग मी काय करतो, तुम्हाला एक तीन टनाची ऑर्डर देतो."
    },
    {
      "ucid": "21112178912634211",
      "idx": 33,
      "speaker": "agent",
      "start_s": 1.11,
      "end_s": 1.12,
      "text_en": "That's fine, sir, no problem.",
      "text_native": "चालेल ना साहेब, काही हरकत नाही."
    },
    {
      "ucid": "21112178912634211",
      "idx": 34,
      "speaker": "customer",
      "start_s": 1.12,
      "end_s": 1.14,
      "text_en": "Okay. I'll just calculate the quantity and tell you how much is needed.",
      "text_native": "चालेल. मी एक quantity काढतो आणि तुम्हाला सांगतो किती पाहिजे."
    },
    {
      "ucid": "21112178912634211",
      "idx": 35,
      "speaker": "agent",
      "start_s": 1.14,
      "end_s": 1.17,
      "text_en": "Okay sir, okay. I'll send a 'hi' on WhatsApp, you can tell me on that.",
      "text_native": "चालेल साहेब, चालेल. मी WhatsApp वर हाय टाकतो, त्यांच्यावर तुम्ही सांगू शकता."
    },
    {
      "ucid": "21112178912634211",
      "idx": 36,
      "speaker": "customer",
      "start_s": 1.17,
      "end_s": 1.18,
      "text_en": "Okay, okay.",
      "text_native": "ठीक, ठीक."
    },
    {
      "ucid": "21112178912634211",
      "idx": 37,
      "speaker": "unknown",
      "start_s": 1.26,
      "end_s": 1.29,
      "text_en": "The person you are speaking with",
      "text_native": "आपण ज्या व्यक्तीशी बोलत आहात"
    }
  ],
  "steps": [
    {
      "ucid": "21112178912634211",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sandeep sir, hello. I'm calling from JSW One, sir.",
      "comment": "The agent identified himself and the company but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178912634211",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a supply or price hook, instead jumping directly to asking for the customer's requirement."
    },
    {
      "ucid": "21112178912634211",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent asked zero discovery questions; all information was volunteered by the customer without prompting."
    },
    {
      "ucid": "21112178912634211",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not pitch any USPs; the conversation was limited to specs, price, and payment terms."
    },
    {
      "ucid": "21112178912634211",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, what is the HR requirement now, sir?",
      "comment": "The agent successfully asked for and captured the customer's immediate requirement for HR coil."
    },
    {
      "ucid": "21112178912634211",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I'll send a 'hi' on WhatsApp, you can tell me on that.",
      "comment": "The agent established a clear and agreed-upon next step for the customer to confirm the order quantity on WhatsApp."
    }
  ],
  "objections": [
    {
      "ucid": "21112178912634211",
      "obj_type": "credit",
      "state": "handled",
      "evidence": "Okay, what are your terms and conditions?",
      "response": "The first two transactions are advance against PI, sir, after that we can give credit."
    },
    {
      "ucid": "21112178912634211",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "The rate has decreased now, right?",
      "response": "Sir, the rate has increased. From yesterday till today, it has increased again by 1500 rupees."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}