Call 21112178912610511 2026-09-11 · Ronak Mehta · 0:51
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | supply_led (campaign_name:medium) |
Audio: clear: The call is cut short by an automated IVR message indicating the customer has put the call on hold.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent introduced themself but did not ask for permission to speak before launching into the pitch.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook; instead, they immediately listed products and asked for a requirement.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
The customer stated no current requirement, and the call ended before any discovery questions were asked.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Do you have any requirement right now for MS steels, in HR, CR, in sheets, coils?
Summary
The agent introduced themself and JSW One, then immediately asked if the customer had a requirement for MS steels. The customer replied that they had no requirement at the moment, and the call ended shortly thereafter. No discovery was done and no next steps were set.
Coaching
On your next call, remember to ask for permission ('is this a good time?') and then offer a benefit hook before asking if they have a requirement. This will help keep the customer engaged.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent introduced themself but did not ask for permission to speak before launching into the pitch. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a hook; instead, they immediately listed products and asked for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The customer stated no current requirement, and the call ended before any discovery questions were asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement right now for MS steels, in HR, CR, in sheets, coils? The agent successfully asked if a current requirement exists, which is the first part of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended after the customer stated no requirement, with no next step proposed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.765 heavy | 7.5s | 2.3s | 41.2s | 5.2s | 280.0 | 0 | 4 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello.
agent
1.6s
Hello.
customer
2.3s
Yes.
हां जी।
agent
3.0s
Uh, am I speaking with Bharat ji?
अह जी भरत जी से बात हो रही है?
customer
4.7s
Yes.
हां जी।
agent
5.3s
Yes, this is Raunak Mehta calling from JSW One. Do you have any requirement right now for MS steels, in HR, CR, in sheets, coils?
जी रौनक मेहता बात कर रहा हूं JSW One से। कुछ अभी रिक्वायरमेंट आ रही है आपको MS steels में, HR, CR में, sheets, coils में?
customer
10.5s
No, not right now.
नहीं, अभी अभी नहीं है।
agent
11.9s
Okay, you
Okay, आप
unknown
12.4s
The person you are speaking with has put his