{
  "ucid": "21112178912610511",
  "call_date": "2026-09-11",
  "start_time": "2026-09-11 16:58:25",
  "end_time": "2026-09-11 16:59:16",
  "duration_sec": 51,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA147a40869863de91837f83109c2be68d.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 170,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178912610511__DIA147a40869863de91837f83109c2be68d.mp3",
  "audio_bytes": 63504,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 21.168,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[2s] CUSTOMER: Yes.   (हां जी।)\n[3s] AGENT: Uh, am I speaking with Bharat ji?   (अह जी भरत जी से बात हो रही है?)\n[5s] CUSTOMER: Yes.   (हां जी।)\n[5s] AGENT: Yes, this is Raunak Mehta calling from JSW One. Do you have any requirement right now for MS steels, in HR, CR, in sheets, coils?   (जी रौनक मेहता बात कर रहा हूं JSW One से। कुछ अभी रिक्वायरमेंट आ रही है आपको MS steels में, HR, CR में, sheets, coils में?)\n[10s] CUSTOMER: No, not right now.   (नहीं, अभी अभी नहीं है।)\n[12s] AGENT: Okay, you   (Okay, आप)\n[12s] UNKNOWN: The person you are speaking with has put his",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 9,
  "connected": 1,
  "audio_notes": "clear: The call is cut short by an automated IVR message indicating the customer has put the call on hold.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "9 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "On your next call, remember to ask for permission ('is this a good time?') and then offer a benefit hook before asking if they have a requirement. This will help keep the customer engaged.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced themself and JSW One, then immediately asked if the customer had a requirement for MS steels. The customer replied that they had no requirement at the moment, and the call ended shortly thereafter. No discovery was done and no next steps were set.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent introduced themself but did not ask for permission to speak before launching into the pitch.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a hook; instead, they immediately listed products and asked for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The customer stated no current requirement, and the call ended before any discovery questions were asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was conducted, and no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement right now for MS steels, in HR, CR, in sheets, coils?\", \"comment\": \"The agent successfully asked if a current requirement exists, which is the first part of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended after the customer stated no requirement, with no next step proposed.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"On your next call, remember to ask for permission ('is this a good time?') and then offer a benefit hook before asking if they have a requirement. This will help keep the customer engaged.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced themself and JSW One, then immediately asked if the customer had a requirement for MS steels. The customer replied that they had no requirement at the moment, and the call ended shortly thereafter. No discovery was done and no next steps were set.\"}",
  "error": null,
  "latency_ms": 26783,
  "input_tokens": 2751,
  "output_tokens": 689,
  "created_at": "2026-09-25 10:55:27",
  "sentiment": "negative",
  "sentiment_score": -0.2,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.765,
  "agent_talk_sec": 7.5,
  "customer_talk_sec": 2.3,
  "dead_air_sec": 41.2,
  "longest_monologue_sec": 5.2,
  "agent_wpm": 280.0,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 2,
  "words_agent": 35,
  "words_customer": 7,
  "monologue_heavy": 1,
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      "ucid": "21112178912610511",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.83,
      "end_s": 1.33,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178912610511",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.64,
      "end_s": 2.0,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178912610511",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.34,
      "end_s": 2.74,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178912610511",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.0,
      "end_s": 4.44,
      "text_en": "Uh, am I speaking with Bharat ji?",
      "text_native": "अह जी भरत जी से बात हो रही है?"
    },
    {
      "ucid": "21112178912610511",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.73,
      "end_s": 5.13,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178912610511",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.3,
      "end_s": 10.5,
      "text_en": "Yes, this is Raunak Mehta calling from JSW One. Do you have any requirement right now for MS steels, in HR, CR, in sheets, coils?",
      "text_native": "जी रौनक मेहता बात कर रहा हूं JSW One से। कुछ अभी रिक्वायरमेंट आ रही है आपको MS steels में, HR, CR में, sheets, coils में?"
    },
    {
      "ucid": "21112178912610511",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.5,
      "end_s": 11.54,
      "text_en": "No, not right now.",
      "text_native": "नहीं, अभी अभी नहीं है।"
    },
    {
      "ucid": "21112178912610511",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.9,
      "end_s": 12.4,
      "text_en": "Okay, you",
      "text_native": "Okay, आप"
    },
    {
      "ucid": "21112178912610511",
      "idx": 8,
      "speaker": "unknown",
      "start_s": 12.4,
      "end_s": 14.84,
      "text_en": "The person you are speaking with has put his",
      "text_native": "The person you are speaking with has put his"
    }
  ],
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    {
      "ucid": "21112178912610511",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent introduced themself but did not ask for permission to speak before launching into the pitch."
    },
    {
      "ucid": "21112178912610511",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a hook; instead, they immediately listed products and asked for a requirement."
    },
    {
      "ucid": "21112178912610511",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The customer stated no current requirement, and the call ended before any discovery questions were asked."
    },
    {
      "ucid": "21112178912610511",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was conducted, and no USPs were pitched."
    },
    {
      "ucid": "21112178912610511",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement right now for MS steels, in HR, CR, in sheets, coils?",
      "comment": "The agent successfully asked if a current requirement exists, which is the first part of this step."
    },
    {
      "ucid": "21112178912610511",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended after the customer stated no requirement, with no next step proposed."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}