Call 21112178912411181 2026-09-11 · Ronak Mehta · 3:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrap up time exceeded :0 | full conversation 37 turns, clean transcript (0% inaudible) | Hindi | 37 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not significantly affect transcription reliability.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
spec_not_available
Customer requires 55mm thickness HR plate, which the agent identified as a specific spec he needs to check for availability and price.
4 · Sentiment
the CUSTOMER
-0.18
confidence high · +4/−8
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but failed to ask for permission to speak.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a benefit-driven hook; instead, he immediately asked for a requirement and listed products.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
Agent only asked 2 out of 6 discovery questions, which is below the threshold for a 'partial' pass.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
I am saying, you tell me after ten minutes, tell me after fifteen minutes. What is it?
did well
Pitch (2-3 USPs)
We can also provide you with SAIL's because SAIL is also onboarded with us, on our online e-commerce platform.
Closure with next step
I'll inform you. I'll also ping you on WhatsApp, okay? From a new number.
Summary
The agent contacted a manufacturing customer who, after initially denying a need, specified a requirement for a 55mm thick MS plate. The agent captured the dimensions but failed to get the quantity. He identified the thickness as a non-standard item requiring a price and stock check, and the call ended with the agent promising to provide this information via WhatsApp.
Coaching
Your opening is too direct. Instead of immediately asking for a requirement, start with a permission-based opener and a benefit hook to warm up the customer before discovery.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes, this is Ronak Mehta speaking from JSW One. Sir, is there any requirement coming up in your firm for MS plates or coils, sheets? The agent identified himself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, is there any requirement coming up in your firm for MS plates or coils, sheets? The agent did not lead with a benefit-driven hook; instead, he immediately asked for a requirement and listed products. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | How much procurement do you do in a month, sir? ... And which material, which make do you deal in, sir, in other companies? Agent only asked 2 out of 6 discovery questions, which is below the threshold for a 'partial' pass. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | We can also provide you with SAIL's because SAIL is also onboarded with us, on our online e-commerce platform. After the customer mentioned using SAIL, the agent pitched a relevant USP about the e-commerce platform carrying other brands. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Although the customer provided a requirement, the agent failed to capture all necessary details for a quote, specifically quantity and location. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I'll inform you. I'll also ping you on WhatsApp, okay? From a new number. The agent established a clear next step of checking the price and communicating it via an agreed channel (WhatsApp). |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | I am saying, you tell me after ten minutes, tell me after fifteen minutes. What is it? |
Sir, sir if you have a plan to purchase this immediately, then I will punch the order for it. I mean, as they say, I'll put it to the team to check the pricing. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.694 | 57.2s | 25.2s | 99.6s | 7.8s | 337.8 | 0 | 20 | 17 | 14 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.2s
Hello
हॅलो
agent
1.8s
Hello, am I speaking with Surya Engineering?
हॅलो, सूर्या इंजीनियरिंग से बात हो रही है?
customer
4.2s
Yes.
हां जी।
agent
4.9s
Yes, this is Ronak Mehta speaking from JSW One. Sir, is there any requirement coming up in your firm for MS plates or coils, sheets?
जी, रौनक मेहता बात कर रहा हूं JSW One से। सर अभी कुछ रिक्वायरमेंट आ रही है आपके फर्म में MS plates की या coils, sheets की कुछ?
customer
10.0s
No brother, there is no requirement right now.
नहीं भैया, अभी कोई रिक्वायरमेंट नहीं है।
agent
12.2s
Okay, so like have you already done the procurement or how is it, is something in the planning stage right now?
अच्छा, तो लाइक प्रोक्योरमेंट कर चुके हैं या फिर कैसा है, प्लानिंग में है कुछ अभी?
customer
15.3s
No, nothing is in planning right now. We have already taken one plate.
नहीं अभी कोई प्लानिंग में नहीं है। ले चुके हैं एक प्लेट हम।
agent
18.0s
Okay. How much procurement do you do in a month, sir? So that I can plan up with you for the next month?
ओके। कितना महीने में कितना प्रोक्योरमेंट करते हैं सर वैसे आप? तो फिर मैं क्या नेक्स्ट मंथ के लिए प्लान अप कर सकूं आपके साथ?
customer
22.2s
No, it's not like that. It depends on this, it depends on the order, right?
नहीं, ऐसा नहीं है। इसपे डिपेंड करता है, ऑर्डर पे डिपेंड करता है ना।
agent
25.6s
Okay.
अच्छा।
agent
27.0s
Okay sir, I'll stay in touch with you. If there's anything, let me know. You will regularly get material from JSW. And which material, which make do you deal in, sir, in other companies?
ठीक है सर, कनेक्ट में रहता हूं आपसे। कुछ रहेगा तो मुझे बताइए। रेगुलर आपको JSW से मिल जाएगा मटेरियल। और कौनसे मटेरियल, कौनसे मेक में डील करते हो सर आप वैसे, दूसरे कंपनीज में?
customer
34.4s
Sixty, sixty-three, meaning it could be from SAIL, or from Jindal.
साठ, तिरसठ, मतलब SAIL की हो, जिंदल की हो।
agent
37.4s
Hmm hmm hmm. We can give it, sir. We can also provide you with SAIL's because SAIL is also onboarded with us, on our online e-commerce platform.
हम्म हम्म हम्म। दे सकते हैं सर, हम भी आपको SAIL का प्रोवाइड करके दे सकते हैं क्योंकि SAIL भी हमारे पास ऑनबोर्डेड है, हमारे ऑनलाइन ई-कॉमर्स प्लेटफॉर्म पे।
customer
42.2s
Okay, you mean 2.5 meter by 12 meter, 55 mm.
अच्छा, आप मतलब ढाई मीटर बाय बारह मीटर, पचपन mm.
agent
45.8s
Hello?
हॅलो?
agent
46.8s
One minute, yes. Yes yes, tell me. Diameter by
एक मिनट हां। हां हां, बोलिए। डायमीटर बाय
customer
49.0s
twelve meters.
बारह मीटर।
agent
51.2s
Twenty-five hundred by twelve thousand, right?
पच्चीस सौ बाय बारह हजार ना?
customer
53.0s
Yes yes yes.
हां हां हां।
agent
54.0s
And how much, how many mm thickness?
और कितनी, कितनी mm थिकनेस?
customer
55.4s
Fifty-five, fifty-five.
पचपन, पचपन।
agent
56.4s
Fifty-five mm thickness?
पचपन mm थिकनेस?
customer
57.4s
Yes, yes. What will be its price?
हां जी, हां जी। क्या प्राइस होगा इसका?
agent
59.0s
Okay. Sir, I will have to check this in the specific mm. Okay, once. Because this becomes E250 BR. I will have to check once because right now the HR sheets that are running, are running at sixty-three plus rates.
ओके। सर ये अभी तो ये जो स्पेसिफिक mm में चेक करना पड़ेगा मुझे ये। ओके, एक बार। क्योंकि E250 BR हो जाती है ये। एक बार चेक करना पड़ेगा क्योंकि अभी नॉर्मली HR शीट्स जो चल रही है, सिक्सटी थ्री प्लस रेट्स चल रही है।
customer
67.2s
Sixty-three, tell me after ten minutes, tell me after fifteen minutes.
सिक्सटी थ्री, मुझे दस मिनट बाद बताओ, पंद्रह मिनट बाद बताओ।
agent
70.6s
Yes, tell me sir.
हां जी, बताइए सर।
customer
71.6s
I am saying, you tell me after ten minutes, tell me after fifteen minutes. What is it?
मैं कह रहा हूं आप मुझे दस मिनट बाद बता दो, पंद्रह मिनट बाद बता दो। क्या है?
agent
74.6s
The price should be known, right? Only then we will proceed.
प्राइस तो पता चले ना। तभी तो करेंगे आगे।
agent
76.4s
Sir, sir if you have a plan to purchase this immediately, then I will punch the order for it. I mean, as they say, I'll put it to the team to check the pricing.
सर, सर ये अगर ये आपको अभी तुरंत आप परचेस का प्लान है तो मैं आगे पंच करूं ऑर्डर इसके लिए। मतलब बोलते हैं ना, प्राइसिंग चेक करने के लिए डालूं टीम में।
customer
81.0s
That's what I'm saying, let me know the price.
वही तो कह रहा हूं, प्राइस तो पता चले।
agent
82.8s
Yes, yes. So sir, if this is on your priority, are you going to purchase this or do you have another MOQ as well? That's what I was asking.
हां हां। तो सर ये अगर ये आपका ऑन प्रायोरिटी है, ये परचेस करने वाले हैं या दूसरा कोई MOQ भी है आपके पास? वो पूछ रहा था मैं।
customer
87.2s
No, for now it's just this one.
नहीं, अभी तो ये इसका ही है।
agent
89.2s
Fifty-five, right? Fifty-five.
पचपन ना? फिफ्टी फाइव।
customer
90.2s
Yes, yes.
हां जी, हां जी।
agent
91.0s
Hmm, I'll have to check for fifty-five mm. Okay. I'll get it done. I'll inform you. I'll also ping you on WhatsApp, okay? From a new number.
हम्म, फिफ्टी फाइव mm चेक करना पड़ेगा। ठीक है। मैं कराता हूं। मैं इन्फॉर्म करता हूं। मैं आपको WhatsApp पे पिंग भी करता हूं, ओके? नए नंबर से।
customer
96.4s
Okay.
ठीक है।
agent
97.4s
Okay, thank you.
ओके, थैंक यू।