{
  "ucid": "21112178912411181",
  "call_date": "2026-09-11",
  "start_time": "2026-09-11 16:25:11",
  "end_time": "2026-09-11 16:28:13",
  "duration_sec": 182,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf38410c6c440ecd97b1603cede2af5cc.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 181,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178912411181__DIAf38410c6c440ecd97b1603cede2af5cc.mp3",
  "audio_bytes": 493992,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 164.664,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हॅलो)\n[2s] AGENT: Hello, am I speaking with Surya Engineering?   (हॅलो, सूर्या इंजीनियरिंग से बात हो रही है?)\n[4s] CUSTOMER: Yes.   (हां जी।)\n[5s] AGENT: Yes, this is Ronak Mehta speaking from JSW One. Sir, is there any requirement coming up in your firm for MS plates or coils, sheets?   (जी, रौनक मेहता बात कर रहा हूं JSW One से। सर अभी कुछ रिक्वायरमेंट आ रही है आपके फर्म में MS plates की या coils, sheets की कुछ?)\n[10s] CUSTOMER: No brother, there is no requirement right now.   (नहीं भैया, अभी कोई रिक्वायरमेंट नहीं है।)\n[12s] AGENT: Okay, so like have you already done the procurement or how is it, is something in the planning stage right now?   (अच्छा, तो लाइक प्रोक्योरमेंट कर चुके हैं या फिर कैसा है, प्लानिंग में है कुछ अभी?)\n[15s] CUSTOMER: No, nothing is in planning right now. We have already taken one plate.   (नहीं अभी कोई प्लानिंग में नहीं है। ले चुके हैं एक प्लेट हम।)\n[18s] AGENT: Okay. How much procurement do you do in a month, sir? So that I can plan up with you for the next month?   (ओके। कितना महीने में कितना प्रोक्योरमेंट करते हैं सर वैसे आप? तो फिर मैं क्या नेक्स्ट मंथ के लिए प्लान अप कर सकूं आपके साथ?)\n[22s] CUSTOMER: No, it's not like that. It depends on this, it depends on the order, right?   (नहीं, ऐसा नहीं है। इसपे डिपेंड करता है, ऑर्डर पे डिपेंड करता है ना।)\n[26s] AGENT: Okay.   (अच्छा।)\n[27s] AGENT: Okay sir, I'll stay in touch with you. If there's anything, let me know. You will regularly get material from JSW. And which material, which make do you deal in, sir, in other companies?   (ठीक है सर, कनेक्ट में रहता हूं आपसे। कुछ रहेगा तो मुझे बताइए। रेगुलर आपको JSW से मिल जाएगा मटेरियल। और कौनसे मटेरियल, कौनसे मेक में डील करते हो सर आप वैसे, दूसरे कंपनीज में?)\n[34s] CUSTOMER: Sixty, sixty-three, meaning it could be from SAIL, or from Jindal.   (साठ, तिरसठ, मतलब SAIL की हो, जिंदल की हो।)\n[37s] AGENT: Hmm hmm hmm. We can give it, sir. We can also provide you with SAIL's because SAIL is also onboarded with us, on our online e-commerce platform.   (हम्म हम्म हम्म। दे सकते हैं सर, हम भी आपको SAIL का प्रोवाइड करके दे सकते हैं क्योंकि SAIL भी हमारे पास ऑनबोर्डेड है, हमारे ऑनलाइन ई-कॉमर्स प्लेटफॉर्म पे।)\n[42s] CUSTOMER: Okay, you mean 2.5 meter by 12 meter, 55 mm.   (अच्छा, आप मतलब ढाई मीटर बाय बारह मीटर, पचपन mm.)\n[46s] AGENT: Hello?   (हॅलो?)\n[47s] AGENT: One minute, yes. Yes yes, tell me. Diameter by   (एक मिनट हां। हां हां, बोलिए। डायमीटर बाय)\n[49s] CUSTOMER: twelve meters.   (बारह मीटर।)\n[51s] AGENT: Twenty-five hundred by twelve thousand, right?   (पच्चीस सौ बाय बारह हजार ना?)\n[53s] CUSTOMER: Yes yes yes.   (हां हां हां।)\n[54s] AGENT: And how much, how many mm thickness?   (और कितनी, कितनी mm थिकनेस?)\n[55s] CUSTOMER: Fifty-five, fifty-five.   (पचपन, पचपन।)\n[56s] AGENT: Fifty-five mm thickness?   (पचपन mm थिकनेस?)\n[57s] CUSTOMER: Yes, yes. What will be its price?   (हां जी, हां जी। क्या प्राइस होगा इसका?)\n[59s] AGENT: Okay. Sir, I will have to check this in the specific mm. Okay, once. Because this becomes E250 BR. I will have to check once because right now the HR sheets that are running, are running at sixty-three plus rates.   (ओके। सर ये अभी तो ये जो स्पेसिफिक mm में चेक करना पड़ेगा मुझे ये। ओके, एक बार। क्योंकि E250 BR हो जाती है ये। एक बार चेक करना पड़ेगा क्योंकि अभी नॉर्मली HR शीट्स जो चल रही है, सिक्सटी थ्री प्लस रेट्स चल रही है।)\n[67s] CUSTOMER: Sixty-three, tell me after ten minutes, tell me after fifteen minutes.   (सिक्सटी थ्री, मुझे दस मिनट बाद बताओ, पंद्रह मिनट बाद बताओ।)\n[71s] AGENT: Yes, tell me sir.   (हां जी, बताइए सर।)\n[72s] CUSTOMER: I am saying, you tell me after ten minutes, tell me after fifteen minutes. What is it?   (मैं कह रहा हूं आप मुझे दस मिनट बाद बता दो, पंद्रह मिनट बाद बता दो। क्या है?)\n[75s] AGENT: The price should be known, right? Only then we will proceed.   (प्राइस तो पता चले ना। तभी तो करेंगे आगे।)\n[76s] AGENT: Sir, sir if you have a plan to purchase this immediately, then I will punch the order for it. I mean, as they say, I'll put it to the team to check the pricing.   (सर, सर ये अगर ये आपको अभी तुरंत आप परचेस का प्लान है तो मैं आगे पंच करूं ऑर्डर इसके लिए। मतलब बोलते हैं ना, प्राइसिंग चेक करने के लिए डालूं टीम में।)\n[81s] CUSTOMER: That's what I'm saying, let me know the price.   (वही तो कह रहा हूं, प्राइस तो पता चले।)\n[83s] AGENT: Yes, yes. So sir, if this is on your priority, are you going to purchase this or do you have another MOQ as well? That's what I was asking.   (हां हां। तो सर ये अगर ये आपका ऑन प्रायोरिटी है, ये परचेस करने वाले हैं या दूसरा कोई MOQ भी है आपके पास? वो पूछ रहा था मैं।)\n[87s] CUSTOMER: No, for now it's just this one.   (नहीं, अभी तो ये इसका ही है।)\n[89s] AGENT: Fifty-five, right? Fifty-five.   (पचपन ना? फिफ्टी फाइव।)\n[90s] CUSTOMER: Yes, yes.   (हां जी, हां जी।)\n[91s] AGENT: Hmm, I'll have to check for fifty-five mm. Okay. I'll get it done. I'll inform you. I'll also ping you on WhatsApp, okay? From a new number.   (हम्म, फिफ्टी फाइव mm चेक करना पड़ेगा। ठीक है। मैं कराता हूं। मैं इन्फॉर्म करता हूं। मैं आपको WhatsApp पे पिंग भी करता हूं, ओके? नए नंबर से।)\n[96s] CUSTOMER: Okay.   (ठीक है।)\n[97s] AGENT: Okay, thank you.   (ओके, थैंक यू।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 37,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the customer's side, but it does not significantly affect transcription reliability.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "37 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL5 Qualify\"]",
  "pitch_coaching_note": "Your opening is too direct. Instead of immediately asking for a requirement, start with a permission-based opener and a benefit hook to warm up the customer before discovery.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "spec_not_available",
  "supply_details": "Customer requires 55mm thickness HR plate, which the agent identified as a specific spec he needs to check for availability and price.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a manufacturing customer who, after initially denying a need, specified a requirement for a 55mm thick MS plate. The agent captured the dimensions but failed to get the quantity. He identified the thickness as a non-standard item requiring a price and stock check, and the call ended with the agent promising to provide this information via WhatsApp.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yes, this is Ronak Mehta speaking from JSW One. Sir, is there any requirement coming up in your firm for MS plates or coils, sheets?\", \"comment\": \"The agent identified himself and the company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, is there any requirement coming up in your firm for MS plates or coils, sheets?\", \"comment\": \"The agent did not lead with a benefit-driven hook; instead, he immediately asked for a requirement and listed products.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"How much procurement do you do in a month, sir? ... And which material, which make do you deal in, sir, in other companies?\", \"comment\": \"Agent only asked 2 out of 6 discovery questions, which is below the threshold for a 'partial' pass.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"We can also provide you with SAIL's because SAIL is also onboarded with us, on our online e-commerce platform.\", \"comment\": \"After the customer mentioned using SAIL, the agent pitched a relevant USP about the e-commerce platform carrying other brands.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Although the customer provided a requirement, the agent failed to capture all necessary details for a quote, specifically quantity and location.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I'll inform you. I'll also ping you on WhatsApp, okay? From a new number.\", \"comment\": \"The agent established a clear next step of checking the price and communicating it via an agreed channel (WhatsApp).\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"Your opening is too direct. Instead of immediately asking for a requirement, start with a permission-based opener and a benefit hook to warm up the customer before discovery.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer requires 55mm thickness HR plate, which the agent identified as a specific spec he needs to check for availability and price.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"I am saying, you tell me after ten minutes, tell me after fifteen minutes. What is it?\", \"response\": \"Sir, sir if you have a plan to purchase this immediately, then I will punch the order for it. I mean, as they say, I'll put it to the team to check the pricing.\"}], \"call_summary\": \"The agent contacted a manufacturing customer who, after initially denying a need, specified a requirement for a 55mm thick MS plate. The agent captured the dimensions but failed to get the quantity. He identified the thickness as a non-standard item requiring a price and stock check, and the call ended with the agent promising to provide this information via WhatsApp.\"}",
  "error": null,
  "latency_ms": 64779,
  "input_tokens": 4192,
  "output_tokens": 978,
  "created_at": "2026-09-25 10:57:03",
  "sentiment": "negative",
  "sentiment_score": -0.185,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 8,
  "lex_hits": 12,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.694,
  "agent_talk_sec": 57.2,
  "customer_talk_sec": 25.2,
  "dead_air_sec": 99.6,
  "longest_monologue_sec": 7.8,
  "agent_wpm": 337.8,
  "interruptions": 0,
  "agent_turns": 20,
  "customer_turns": 17,
  "discovery_qs": 14,
  "words_agent": 322,
  "words_customer": 125,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178912411181",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.18,
      "end_s": 1.58,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178912411181",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.81,
      "end_s": 3.81,
      "text_en": "Hello, am I speaking with Surya Engineering?",
      "text_native": "हॅलो, सूर्या इंजीनियरिंग से बात हो रही है?"
    },
    {
      "ucid": "21112178912411181",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.21,
      "end_s": 4.61,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178912411181",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.89,
      "end_s": 9.8,
      "text_en": "Yes, this is Ronak Mehta speaking from JSW One. Sir, is there any requirement coming up in your firm for MS plates or coils, sheets?",
      "text_native": "जी, रौनक मेहता बात कर रहा हूं JSW One से। सर अभी कुछ रिक्वायरमेंट आ रही है आपके फर्म में MS plates की या coils, sheets की कुछ?"
    },
    {
      "ucid": "21112178912411181",
      "idx": 4,
      "speaker": "customer",
      "start_s": 10.0,
      "end_s": 11.8,
      "text_en": "No brother, there is no requirement right now.",
      "text_native": "नहीं भैया, अभी कोई रिक्वायरमेंट नहीं है।"
    },
    {
      "ucid": "21112178912411181",
      "idx": 5,
      "speaker": "agent",
      "start_s": 12.21,
      "end_s": 15.08,
      "text_en": "Okay, so like have you already done the procurement or how is it, is something in the planning stage right now?",
      "text_native": "अच्छा, तो लाइक प्रोक्योरमेंट कर चुके हैं या फिर कैसा है, प्लानिंग में है कुछ अभी?"
    },
    {
      "ucid": "21112178912411181",
      "idx": 6,
      "speaker": "customer",
      "start_s": 15.3,
      "end_s": 17.5,
      "text_en": "No, nothing is in planning right now. We have already taken one plate.",
      "text_native": "नहीं अभी कोई प्लानिंग में नहीं है। ले चुके हैं एक प्लेट हम।"
    },
    {
      "ucid": "21112178912411181",
      "idx": 7,
      "speaker": "agent",
      "start_s": 18.0,
      "end_s": 21.8,
      "text_en": "Okay. How much procurement do you do in a month, sir? So that I can plan up with you for the next month?",
      "text_native": "ओके। कितना महीने में कितना प्रोक्योरमेंट करते हैं सर वैसे आप? तो फिर मैं क्या नेक्स्ट मंथ के लिए प्लान अप कर सकूं आपके साथ?"
    },
    {
      "ucid": "21112178912411181",
      "idx": 8,
      "speaker": "customer",
      "start_s": 22.2,
      "end_s": 24.8,
      "text_en": "No, it's not like that. It depends on this, it depends on the order, right?",
      "text_native": "नहीं, ऐसा नहीं है। इसपे डिपेंड करता है, ऑर्डर पे डिपेंड करता है ना।"
    },
    {
      "ucid": "21112178912411181",
      "idx": 9,
      "speaker": "agent",
      "start_s": 25.6,
      "end_s": 25.9,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178912411181",
      "idx": 10,
      "speaker": "agent",
      "start_s": 27.0,
      "end_s": 34.0,
      "text_en": "Okay sir, I'll stay in touch with you. If there's anything, let me know. You will regularly get material from JSW. And which material, which make do you deal in, sir, in other companies?",
      "text_native": "ठीक है सर, कनेक्ट में रहता हूं आपसे। कुछ रहेगा तो मुझे बताइए। रेगुलर आपको JSW से मिल जाएगा मटेरियल। और कौनसे मटेरियल, कौनसे मेक में डील करते हो सर आप वैसे, दूसरे कंपनीज में?"
    },
    {
      "ucid": "21112178912411181",
      "idx": 11,
      "speaker": "customer",
      "start_s": 34.4,
      "end_s": 36.8,
      "text_en": "Sixty, sixty-three, meaning it could be from SAIL, or from Jindal.",
      "text_native": "साठ, तिरसठ, मतलब SAIL की हो, जिंदल की हो।"
    },
    {
      "ucid": "21112178912411181",
      "idx": 12,
      "speaker": "agent",
      "start_s": 37.4,
      "end_s": 42.0,
      "text_en": "Hmm hmm hmm. We can give it, sir. We can also provide you with SAIL's because SAIL is also onboarded with us, on our online e-commerce platform.",
      "text_native": "हम्म हम्म हम्म। दे सकते हैं सर, हम भी आपको SAIL का प्रोवाइड करके दे सकते हैं क्योंकि SAIL भी हमारे पास ऑनबोर्डेड है, हमारे ऑनलाइन ई-कॉमर्स प्लेटफॉर्म पे।"
    },
    {
      "ucid": "21112178912411181",
      "idx": 13,
      "speaker": "customer",
      "start_s": 42.2,
      "end_s": 45.0,
      "text_en": "Okay, you mean 2.5 meter by 12 meter, 55 mm.",
      "text_native": "अच्छा, आप मतलब ढाई मीटर बाय बारह मीटर, पचपन mm."
    },
    {
      "ucid": "21112178912411181",
      "idx": 14,
      "speaker": "agent",
      "start_s": 45.8,
      "end_s": 46.1,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178912411181",
      "idx": 15,
      "speaker": "agent",
      "start_s": 46.8,
      "end_s": 48.8,
      "text_en": "One minute, yes. Yes yes, tell me. Diameter by",
      "text_native": "एक मिनट हां। हां हां, बोलिए। डायमीटर बाय"
    },
    {
      "ucid": "21112178912411181",
      "idx": 16,
      "speaker": "customer",
      "start_s": 49.0,
      "end_s": 50.0,
      "text_en": "twelve meters.",
      "text_native": "बारह मीटर।"
    },
    {
      "ucid": "21112178912411181",
      "idx": 17,
      "speaker": "agent",
      "start_s": 51.2,
      "end_s": 52.8,
      "text_en": "Twenty-five hundred by twelve thousand, right?",
      "text_native": "पच्चीस सौ बाय बारह हजार ना?"
    },
    {
      "ucid": "21112178912411181",
      "idx": 18,
      "speaker": "customer",
      "start_s": 53.0,
      "end_s": 53.8,
      "text_en": "Yes yes yes.",
      "text_native": "हां हां हां।"
    },
    {
      "ucid": "21112178912411181",
      "idx": 19,
      "speaker": "agent",
      "start_s": 54.0,
      "end_s": 55.2,
      "text_en": "And how much, how many mm thickness?",
      "text_native": "और कितनी, कितनी mm थिकनेस?"
    },
    {
      "ucid": "21112178912411181",
      "idx": 20,
      "speaker": "customer",
      "start_s": 55.4,
      "end_s": 56.0,
      "text_en": "Fifty-five, fifty-five.",
      "text_native": "पचपन, पचपन।"
    },
    {
      "ucid": "21112178912411181",
      "idx": 21,
      "speaker": "agent",
      "start_s": 56.4,
      "end_s": 57.2,
      "text_en": "Fifty-five mm thickness?",
      "text_native": "पचपन mm थिकनेस?"
    },
    {
      "ucid": "21112178912411181",
      "idx": 22,
      "speaker": "customer",
      "start_s": 57.4,
      "end_s": 59.0,
      "text_en": "Yes, yes. What will be its price?",
      "text_native": "हां जी, हां जी। क्या प्राइस होगा इसका?"
    },
    {
      "ucid": "21112178912411181",
      "idx": 23,
      "speaker": "agent",
      "start_s": 59.0,
      "end_s": 66.8,
      "text_en": "Okay. Sir, I will have to check this in the specific mm. Okay, once. Because this becomes E250 BR. I will have to check once because right now the HR sheets that are running, are running at sixty-three plus rates.",
      "text_native": "ओके। सर ये अभी तो ये जो स्पेसिफिक mm में चेक करना पड़ेगा मुझे ये। ओके, एक बार। क्योंकि E250 BR हो जाती है ये। एक बार चेक करना पड़ेगा क्योंकि अभी नॉर्मली HR शीट्स जो चल रही है, सिक्सटी थ्री प्लस रेट्स चल रही है।"
    },
    {
      "ucid": "21112178912411181",
      "idx": 24,
      "speaker": "customer",
      "start_s": 67.2,
      "end_s": 69.4,
      "text_en": "Sixty-three, tell me after ten minutes, tell me after fifteen minutes.",
      "text_native": "सिक्सटी थ्री, मुझे दस मिनट बाद बताओ, पंद्रह मिनट बाद बताओ।"
    },
    {
      "ucid": "21112178912411181",
      "idx": 25,
      "speaker": "agent",
      "start_s": 70.6,
      "end_s": 71.4,
      "text_en": "Yes, tell me sir.",
      "text_native": "हां जी, बताइए सर।"
    },
    {
      "ucid": "21112178912411181",
      "idx": 26,
      "speaker": "customer",
      "start_s": 71.6,
      "end_s": 74.2,
      "text_en": "I am saying, you tell me after ten minutes, tell me after fifteen minutes. What is it?",
      "text_native": "मैं कह रहा हूं आप मुझे दस मिनट बाद बता दो, पंद्रह मिनट बाद बता दो। क्या है?"
    },
    {
      "ucid": "21112178912411181",
      "idx": 27,
      "speaker": "agent",
      "start_s": 74.6,
      "end_s": 76.4,
      "text_en": "The price should be known, right? Only then we will proceed.",
      "text_native": "प्राइस तो पता चले ना। तभी तो करेंगे आगे।"
    },
    {
      "ucid": "21112178912411181",
      "idx": 28,
      "speaker": "agent",
      "start_s": 76.4,
      "end_s": 80.8,
      "text_en": "Sir, sir if you have a plan to purchase this immediately, then I will punch the order for it. I mean, as they say, I'll put it to the team to check the pricing.",
      "text_native": "सर, सर ये अगर ये आपको अभी तुरंत आप परचेस का प्लान है तो मैं आगे पंच करूं ऑर्डर इसके लिए। मतलब बोलते हैं ना, प्राइसिंग चेक करने के लिए डालूं टीम में।"
    },
    {
      "ucid": "21112178912411181",
      "idx": 29,
      "speaker": "customer",
      "start_s": 81.0,
      "end_s": 82.4,
      "text_en": "That's what I'm saying, let me know the price.",
      "text_native": "वही तो कह रहा हूं, प्राइस तो पता चले।"
    },
    {
      "ucid": "21112178912411181",
      "idx": 30,
      "speaker": "agent",
      "start_s": 82.8,
      "end_s": 86.8,
      "text_en": "Yes, yes. So sir, if this is on your priority, are you going to purchase this or do you have another MOQ as well? That's what I was asking.",
      "text_native": "हां हां। तो सर ये अगर ये आपका ऑन प्रायोरिटी है, ये परचेस करने वाले हैं या दूसरा कोई MOQ भी है आपके पास? वो पूछ रहा था मैं।"
    },
    {
      "ucid": "21112178912411181",
      "idx": 31,
      "speaker": "customer",
      "start_s": 87.2,
      "end_s": 88.6,
      "text_en": "No, for now it's just this one.",
      "text_native": "नहीं, अभी तो ये इसका ही है।"
    },
    {
      "ucid": "21112178912411181",
      "idx": 32,
      "speaker": "agent",
      "start_s": 89.2,
      "end_s": 90.2,
      "text_en": "Fifty-five, right? Fifty-five.",
      "text_native": "पचपन ना? फिफ्टी फाइव।"
    },
    {
      "ucid": "21112178912411181",
      "idx": 33,
      "speaker": "customer",
      "start_s": 90.2,
      "end_s": 90.8,
      "text_en": "Yes, yes.",
      "text_native": "हां जी, हां जी।"
    },
    {
      "ucid": "21112178912411181",
      "idx": 34,
      "speaker": "agent",
      "start_s": 91.0,
      "end_s": 96.2,
      "text_en": "Hmm, I'll have to check for fifty-five mm. Okay. I'll get it done. I'll inform you. I'll also ping you on WhatsApp, okay? From a new number.",
      "text_native": "हम्म, फिफ्टी फाइव mm चेक करना पड़ेगा। ठीक है। मैं कराता हूं। मैं इन्फॉर्म करता हूं। मैं आपको WhatsApp पे पिंग भी करता हूं, ओके? नए नंबर से।"
    },
    {
      "ucid": "21112178912411181",
      "idx": 35,
      "speaker": "customer",
      "start_s": 96.4,
      "end_s": 96.8,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178912411181",
      "idx": 36,
      "speaker": "agent",
      "start_s": 97.4,
      "end_s": 98.2,
      "text_en": "Okay, thank you.",
      "text_native": "ओके, थैंक यू।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178912411181",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Yes, this is Ronak Mehta speaking from JSW One. Sir, is there any requirement coming up in your firm for MS plates or coils, sheets?",
      "comment": "The agent identified himself and the company but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178912411181",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, is there any requirement coming up in your firm for MS plates or coils, sheets?",
      "comment": "The agent did not lead with a benefit-driven hook; instead, he immediately asked for a requirement and listed products."
    },
    {
      "ucid": "21112178912411181",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "How much procurement do you do in a month, sir? ... And which material, which make do you deal in, sir, in other companies?",
      "comment": "Agent only asked 2 out of 6 discovery questions, which is below the threshold for a 'partial' pass."
    },
    {
      "ucid": "21112178912411181",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "We can also provide you with SAIL's because SAIL is also onboarded with us, on our online e-commerce platform.",
      "comment": "After the customer mentioned using SAIL, the agent pitched a relevant USP about the e-commerce platform carrying other brands."
    },
    {
      "ucid": "21112178912411181",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Although the customer provided a requirement, the agent failed to capture all necessary details for a quote, specifically quantity and location."
    },
    {
      "ucid": "21112178912411181",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I'll inform you. I'll also ping you on WhatsApp, okay? From a new number.",
      "comment": "The agent established a clear next step of checking the price and communicating it via an agreed channel (WhatsApp)."
    }
  ],
  "objections": [
    {
      "ucid": "21112178912411181",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "I am saying, you tell me after ten minutes, tell me after fifteen minutes. What is it?",
      "response": "Sir, sir if you have a plan to purchase this immediately, then I will punch the order for it. I mean, as they say, I'll put it to the team to check the pricing."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL5 Qualify"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}