Call 21112178912388651 2026-09-11 · Rohit Mishra · 2:04
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | no conversation no human conversation on the recording (voicemail / IVR / ringing) | English | 8 | supply_led (campaign_name:medium) |
Audio: noisy: The call consists of brief, overlapping greetings followed by a long period of hold music with IVR prompts. The human speech is too brief and unclear to constitute a meaningful conversation.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
n/a
n/a
2 · Customer quality
the LEAD we handed over
–
/4 flags
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
n/a
confidence none · +0/−0
from 0 hits
excluded: dead call (red band)
excluded: dead call (red band)
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.5 | 1.6s | 1.6s | 120.8s | 1.0s | too short | 0 | 2 | 3 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.1s
Hello.
agent
1.9s
Hello.
customer
2.9s
Hello.
agent
3.5s
[inaudible]
customer
4.8s
Hello.
unknown
30.6s
We value your call. Your continued patience is greatly appreciated. Please stay on the line.
unknown
41.0s
Thank you very much for calling. Please continue to hold and we will be with you shortly.
unknown
50.0s
[inaudible]