{
  "ucid": "21112178912388651",
  "call_date": "2026-09-11",
  "start_time": "2026-09-11 16:21:26",
  "end_time": "2026-09-11 16:23:30",
  "duration_sec": 124,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAffbaa1b911ad1bc691293daf2e01a527.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 182,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178912388651__DIAffbaa1b911ad1bc691293daf2e01a527.mp3",
  "audio_bytes": 300888,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 100.296,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[3s] CUSTOMER: Hello.\n[4s] AGENT: [inaudible]\n[5s] CUSTOMER: Hello.\n[31s] UNKNOWN: We value your call. Your continued patience is greatly appreciated. Please stay on the line.\n[41s] UNKNOWN: Thank you very much for calling. Please continue to hold and we will be with you shortly.\n[50s] UNKNOWN: [inaudible]",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 8,
  "connected": 0,
  "audio_notes": "noisy: The call consists of brief, overlapping greetings followed by a long period of hold music with IVR prompts. The human speech is too brief and unclear to constitute a meaningful conversation.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "red",
  "band_reason": "no human conversation on the recording (voicemail / IVR / ringing)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "excluded",
  "model": null,
  "rubric_version": "1.0.0",
  "exclusion_reason": "dead / non-analysable call (red band): 8 turns",
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": null,
  "pitch_score_band": null,
  "pitch_missed_steps": null,
  "pitch_coaching_note": null,
  "usp_relevance": null,
  "rubric_inferred": 0,
  "segment_detected": null,
  "mfg_flag": null,
  "geo_flag": null,
  "geo_reason": null,
  "moq_flag": null,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": null,
  "material_detected": null,
  "catalogue_status": null,
  "quality_flags_total": null,
  "supply_flag": null,
  "supply_details": null,
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": null,
  "raw_json": null,
  "error": null,
  "latency_ms": null,
  "input_tokens": null,
  "output_tokens": null,
  "created_at": "2026-09-25 10:42:47",
  "sentiment": "n/a",
  "sentiment_score": null,
  "sentiment_confidence": "none",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "excluded: dead call (red band)",
  "talk_ratio": 0.5,
  "agent_talk_sec": 1.6,
  "customer_talk_sec": 1.6,
  "dead_air_sec": 120.8,
  "longest_monologue_sec": 1.0,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 2,
  "customer_turns": 3,
  "discovery_qs": 0,
  "words_agent": 2,
  "words_customer": 3,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178912388651",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.07,
      "end_s": 1.6,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178912388651",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.94,
      "end_s": 2.5,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178912388651",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.86,
      "end_s": 3.4,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178912388651",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.5,
      "end_s": 4.5,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    },
    {
      "ucid": "21112178912388651",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.8,
      "end_s": 5.37,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178912388651",
      "idx": 5,
      "speaker": "unknown",
      "start_s": 30.56,
      "end_s": 35.5,
      "text_en": "We value your call. Your continued patience is greatly appreciated. Please stay on the line.",
      "text_native": "We value your call. Your continued patience is greatly appreciated. Please stay on the line."
    },
    {
      "ucid": "21112178912388651",
      "idx": 6,
      "speaker": "unknown",
      "start_s": 41.0,
      "end_s": 45.5,
      "text_en": "Thank you very much for calling. Please continue to hold and we will be with you shortly.",
      "text_native": "Thank you very much for calling. Please continue to hold and we will be with you shortly."
    },
    {
      "ucid": "21112178912388651",
      "idx": 7,
      "speaker": "unknown",
      "start_s": 50.0,
      "end_s": 52.5,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [],
  "objections": [],
  "missed_steps": [],
  "objection_phrases_list": []
}