{ "ucid": "21112178912310051", "call_date": "2026-09-11", "start_time": "2026-09-11 16:08:20", "end_time": "2026-09-11 16:12:38", "duration_sec": 258, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "General Enquiry", "agent": "Kartikey Chauhan", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAbea2bf00cae793b4ed387062d879bc85.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 185, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178912310051__DIAbea2bf00cae793b4ed387062d879bc85.mp3", "audio_bytes": 699408, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 233.136, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: The material will work. (माल चलेगा ही।)\n[2s] AGENT: Hello? (हेलो?)\n[3s] CUSTOMER: Hello? (हेलो?)\n[4s] AGENT: Hello? (हेलो?)\n[5s] CUSTOMER: Yes? (हां?)\n[5s] AGENT: Yes, this is Aishwarya calling from JSW One. (हां, ऐश्वर्य बात कर रहा था JSW One से।)\n[7s] CUSTOMER: Tell me, sir. (बोलिए सर।)\n[8s] AGENT: Sir, do you need any material right now, in HR etc.? (सर अभी कुछ मटेरियल चाहिए अपना HR वगेरा में?)\n[11s] CUSTOMER: What is the rate, sir, for HR? I need 16, 20, 25. (क्या रेट है सर HR में? ये मेरेको 16 20 25 चाहिए।)\n[15s] AGENT: 16 mm, 20 mm and 25 mm. JSW doesn't make 25 mm, sir. Will SAIL work? (16 mm, 20 mm और 25 mm. 25 mm JSW तो नहीं बनाता सर। SAIL चलेगा?)\n[18s] CUSTOMER: 20 mm, 25 mm is made, isn't it sir? (20 mm, 25 mm बनाता ना सर?)\n[20s] AGENT: 25? Hmm hmm hmm, it will be in 2000 width. (25? हम्म हम्म हम्म 2000 की विड्थ में होगा।)\n[24s] CUSTOMER: Whatever the width is, send it to me in writing, and tell me what the rate is. (वो क्या चौड़ा है मेरेको लिख के भेज दीजिए, रेट क्या है बोल दीजिए।)\n[27s] AGENT: Okay. The rate for 16, 20 and 25... (ठीक है। 16, 20 और 25 का रेट...)\n[29s] CUSTOMER: 12 will also work for me. (12 भी चलेगा मेरेको।)\n[30s] CUSTOMER: No, 12 will also work. 12, 16, 20, 25. One more truckload, and I need 32 and 40. (नहीं 12 भी चलेगा। 12, 16, 20, 25. ये एक गाड़ी और आके मेरेको 32 और 40 का चाहिए।)\n[37s] AGENT: Okay. (अच्छा।)\n[37s] CUSTOMER: In 2.5 meter, in 2.5 meter. (ढाई मीटर में, ढाई मीटर में।)\n[40s] AGENT: So you don't take it in lower thickness? (तो ये कम थिकनेस में नहीं लेते आप?)\n[42s] CUSTOMER: No, I don't keep it, sir. (नहीं मैं नहीं रखता सर।)\n[44s] AGENT: 6 8 10\n[45s] CUSTOMER: What is the rate for this? Send me the different rates for this, sir. Send me the rates for each thickness. (क्या रेट है ये? इसका अलग अलग रेट भेज दीजिए सर। थिकनेस का क्या क्या रेट है वो भेज दीजिए।)\n[48s] AGENT: Yes, see, up to 12, the rate is the same, from 2.5 to 12, right? (हां देखो अपना 12 तक का तो सेम रेट रहता है ढाई से 12 है ना?)\n[51s] CUSTOMER: Okay. (अच्छा।)\n[52s] AGENT: For 16, it's 200 rupees higher. For 20, it's 100 rupees higher. It comes in different ways like that. (16 का ₹200 ऊपर होता है। 20 का ₹100 ऊपर होता है। ऐसे अलग अलग तरीके की आती है।)\n[56s] CUSTOMER: Okay. (अच्छा।)\n[57s] CUSTOMER: What is the rate, please tell me. From 2.5 to 12 mm. (क्या रेट है बता दीजिए। 2.5 से 12 mm तक।)\n[59s] AGENT: Its rate in Karnataka today, yours is in Bangalore itself, right? (उसका रेट कर्नाटका में आज, बैंगलोर में ही है ना आपका तो?)\n[62s] CUSTOMER: Yes, you'll have to give delivery to Bangalore for me. (हां बैंगलोर डिलीवरी देना पड़ेगा मेरेको।)\n[64s] AGENT: Okay, delivery, right? (अच्छा डिलीवरी ना?)\n[66s] AGENT: Our Vistara line in Bangalore is 60 (अपना विस्तार लाइन बैंगलोर में 60)\n[73s] AGENT: 6500, it's 63,500 sir. (6500, 63 500 है सर।)\n[75s] CUSTOMER: 63,500. Okay, and this, from 16 to 25? (63 500. अच्छा ये ये 16 से 25?)\n[79s] AGENT: From 16 to 25, for 16 it will be 500 rupees higher. Consider it 64. (16 से 25 अपना, 16 ₹500 ऊपर होगा। 64 मान लो।)\n[82s] CUSTOMER: Huh? (हैं?)\n[82s] AGENT: 64, 64, 64.\n[84s] CUSTOMER: It's 500 rupees more? Okay, okay. (₹500 ज्यादा रहता क्या? अच्छा अच्छा।)\n[86s] AGENT: Yes, yes, 64. (हां जी हां जी, 64।)\n[87s] CUSTOMER: And is 2.5 meter material available? (और ये ढाई मीटर का माल मिलता क्या?)\n[88s] AGENT: Yes, 2.5 meter is not available from JSW, sir. (हां ढाई मीटर का JSW में नहीं मिलता सर।)\n[90s] CUSTOMER: No, not JSW's, SAIL's material. (नहीं JSW का नहीं, SAIL का माल।)\n[91s] AGENT: AMNS, yes, SAIL's material will be available. (AMNS, हां SAIL का माल मिल जाएगा।)\n[92s] CUSTOMER: Yes, 30, I need 32, I need 40, 50, 45, I need four items. (हां, 30, 32 चाहिए, 40 चाहिए, 50, 45, चार आइटम चाहिए।)\n[96s] AGENT: Okay. (अच्छा।)\n[97s] CUSTOMER: 50, 32, 40, 45, 50.\n[101s] AGENT: One plate each? (एक एक प्लेट?)\n[102s] CUSTOMER: No no, I will take two items each in one truckload. (नहीं नहीं, ये दो-दो आइटम एक गाड़ी लूंगा।)\n[105s] AGENT: Okay okay, so one full truckload with these four items. (अच्छा अच्छा, मतलब ये चार आइटम में पूरी एक गाड़ी।)\n[107s] CUSTOMER: It will become two truckloads. (दो गाड़ी हो जाएगा।)\n[108s] AGENT: Okay, it will be two truckloads, right? (अच्छा दो गाड़ी हो जाएगा ना?)\n[108s] CUSTOMER: Yes, two trucks of 35 tons each, it will come to 70-80 tons. It all depends on how the truck person takes it. (हां, 35-35 टन का दो गाड़ी 70 टन 80 टन आएगा। गाड़ी वाला कैसा लेता ये करके ना है सब।)\n[114s] AGENT: Of 40 tons... (40 टन का...)\n[114s] CUSTOMER: Of 40 tons or else... (40 टन का नहीं तो...)\n[115s] AGENT: I was saying sir, 2500 x 6300 or 12 meter? (मैं बोला सर 2500 * 6300 या 12 मीटर?)\n[118s] CUSTOMER: Yes, 12 meter will also work. If it's 6300, it will work, if it's 6 meter, it will work, if it's 12 meter, it will work. (हां 12 मीटर भी चलेगा। 6300 रहा तो चलेगा, 6 मीटर आया तो चलेगा, 12 मीटर है तो चलेगा।)\n[122s] AGENT: That will also work, right? (तो भी चलेगा ना?)\n[122s] CUSTOMER: Yes, if a trailer is available, 12 meter is fine. If a trailer is not available, then 6300 will work or 6000 will work. (हां, ट्रेलर मिल गया ठीक है 12 मीटर। ट्रेलर नहीं मिला ना तो 6300 चलेगा ना तो 6000 चलेगा।)\n[127s] AGENT: Okay, fine, I'll tell you about one truckload of SAIL in high thickness. (ठीक है चलो मैं इसका आपको हाई थिकनेस में ना एक SAIL का बताता हूं आपको एक गाड़ी का बना के।)\n[130s] CUSTOMER: WhatsApp it to me. What is your company's name? (WhatsApp कर दीजिए। ये आपका कंपनी का नाम क्या है?)\n[132s] AGENT: Uh sir, JSW One. (अह सर JSW One.)\n[134s] CUSTOMER: Yes, JSW One, what? (हां JSW One क्या?)\n[135s] AGENT: JSW One, yes, yes. It's the e-commerce platform of JSW Group, right? (JSW One हां जी हां जी। ई-कॉमर्स प्लेटफार्म है ना JSW ग्रुप का।)\n[138s] CUSTOMER: Yes, yes, okay. (हां हां अच्छा।)\n[139s] AGENT: That one. See, I have messaged you, I have sent a message to your personal number. I will share the rate with you now. (वो वाला। देखो मैंने आपको मैसेज तो, मैसेज डाल दिया आपके पर्सनल नंबर पे। अभी रेट आपको शेयर करता हूं।)\n[143s] CUSTOMER: Okay. (ठीक है।)\n[143s] AGENT: Okay, okay sir. (ओके ओके सर।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 66, "connected": 1, "audio_notes": "clear: There is some minor background noise on the customer's side, but it does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "66 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 3.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]", "pitch_coaching_note": "You must take control of the call by following the pitch structure; you skipped discovery entirely and let the customer lead the conversation.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "spec_not_available", "supply_details": "Customer required 2.5m width material, which the agent stated is not available from JSW.", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer immediately stated a large requirement for 70-80 tons of heavy HR plates for delivery in Bangalore. The agent skipped discovery and pitching, engaging in a purely transactional discussion about specs and price. The agent identified that the customer's required 2.5m width is unavailable from JSW but could be sourced from SAIL, and committed to sending a quote via WhatsApp.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent identified the company but did not use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a hook, instead opening directly with a question about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked zero discovery questions; the customer immediately took control and stated their requirements.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched; the conversation was purely transactional about price and availability.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[108s] CUSTOMER: Yes, two trucks of 35 tons each, it will come to 70-80 tons.\", \"comment\": \"Agent successfully captured the customer's detailed requirement including thickness, quantity, and delivery location.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[139s] AGENT: I will share the rate with you now.\", \"comment\": \"Agent committed to sending the rates via WhatsApp as the next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must take control of the call by following the pitch structure; you skipped discovery entirely and let the customer lead the conversation.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer required 2.5m width material, which the agent stated is not available from JSW.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer immediately stated a large requirement for 70-80 tons of heavy HR plates for delivery in Bangalore. The agent skipped discovery and pitching, engaging in a purely transactional discussion about specs and price. The agent identified that the customer's required 2.5m width is unavailable from JSW but could be sourced from SAIL, and committed to sending a quote via WhatsApp.\"}", "error": null, "latency_ms": 42939, "input_tokens": 5040, "output_tokens": 747, "created_at": "2026-09-25 10:57:05", "sentiment": "positive", "sentiment_score": 0.346, "sentiment_confidence": "high", "pos": 16, "neg": 4, "lex_hits": 33, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.494, "agent_talk_sec": 64.0, "customer_talk_sec": 65.5, "dead_air_sec": 128.5, "longest_monologue_sec": 7.8, "agent_wpm": 245.6, "interruptions": 0, "agent_turns": 33, "customer_turns": 33, "discovery_qs": 14, "words_agent": 262, "words_customer": 290, "monologue_heavy": 0, "turns": [ { "ucid": "21112178912310051", "idx": 0, "speaker": "customer", "start_s": 0.49, "end_s": 1.51, "text_en": "The material will work.", "text_native": "माल चलेगा ही।" }, { "ucid": "21112178912310051", "idx": 1, "speaker": "agent", "start_s": 1.7, "end_s": 2.21, "text_en": "Hello?", "text_native": "हेलो?" }, { "ucid": "21112178912310051", "idx": 2, "speaker": "customer", "start_s": 3.28, "end_s": 3.7, "text_en": "Hello?", "text_native": "हेलो?" }, { "ucid": "21112178912310051", "idx": 3, "speaker": "agent", "start_s": 4.0, "end_s": 4.4, "text_en": "Hello?", "text_native": "हेलो?" }, { "ucid": "21112178912310051", "idx": 4, "speaker": "customer", "start_s": 4.8, "end_s": 5.0, "text_en": "Yes?", "text_native": "हां?" }, { "ucid": "21112178912310051", "idx": 5, "speaker": "agent", "start_s": 5.4, "end_s": 7.0, "text_en": "Yes, this is Aishwarya calling from JSW One.", "text_native": "हां, ऐश्वर्य बात कर रहा था JSW One से।" }, { "ucid": "21112178912310051", "idx": 6, "speaker": "customer", "start_s": 7.4, "end_s": 8.1, "text_en": "Tell me, sir.", "text_native": "बोलिए सर।" }, { "ucid": "21112178912310051", "idx": 7, "speaker": "agent", "start_s": 8.3, "end_s": 10.4, "text_en": "Sir, do you need any material right now, in HR etc.?", "text_native": "सर अभी कुछ मटेरियल चाहिए अपना HR वगेरा में?" }, { "ucid": "21112178912310051", "idx": 8, "speaker": "customer", "start_s": 10.8, "end_s": 14.8, "text_en": "What is the rate, sir, for HR? I need 16, 20, 25.", "text_native": "क्या रेट है सर HR में? ये मेरेको 16 20 25 चाहिए।" }, { "ucid": "21112178912310051", "idx": 9, "speaker": "agent", "start_s": 15.2, "end_s": 18.4, "text_en": "16 mm, 20 mm and 25 mm. JSW doesn't make 25 mm, sir. Will SAIL work?", "text_native": "16 mm, 20 mm और 25 mm. 25 mm JSW तो नहीं बनाता सर। SAIL चलेगा?" }, { "ucid": "21112178912310051", "idx": 10, "speaker": "customer", "start_s": 18.4, "end_s": 20.4, "text_en": "20 mm, 25 mm is made, isn't it sir?", "text_native": "20 mm, 25 mm बनाता ना सर?" }, { "ucid": "21112178912310051", "idx": 11, "speaker": "agent", "start_s": 20.4, "end_s": 23.8, "text_en": "25? Hmm hmm hmm, it will be in 2000 width.", "text_native": "25? हम्म हम्म हम्म 2000 की विड्थ में होगा।" }, { "ucid": "21112178912310051", "idx": 12, "speaker": "customer", "start_s": 24.2, "end_s": 26.8, "text_en": "Whatever the width is, send it to me in writing, and tell me what the rate is.", "text_native": "वो क्या चौड़ा है मेरेको लिख के भेज दीजिए, रेट क्या है बोल दीजिए।" }, { "ucid": "21112178912310051", "idx": 13, "speaker": "agent", "start_s": 27.4, "end_s": 29.2, "text_en": "Okay. The rate for 16, 20 and 25...", "text_native": "ठीक है। 16, 20 और 25 का रेट..." }, { "ucid": "21112178912310051", "idx": 14, "speaker": "customer", "start_s": 29.2, "end_s": 30.2, "text_en": "12 will also work for me.", "text_native": "12 भी चलेगा मेरेको।" }, { "ucid": "21112178912310051", "idx": 15, "speaker": "customer", "start_s": 30.5, "end_s": 36.8, "text_en": "No, 12 will also work. 12, 16, 20, 25. One more truckload, and I need 32 and 40.", "text_native": "नहीं 12 भी चलेगा। 12, 16, 20, 25. ये एक गाड़ी और आके मेरेको 32 और 40 का चाहिए।" }, { "ucid": "21112178912310051", "idx": 16, "speaker": "agent", "start_s": 36.8, "end_s": 37.2, "text_en": "Okay.", "text_native": "अच्छा।" }, { "ucid": "21112178912310051", "idx": 17, "speaker": "customer", "start_s": 37.2, "end_s": 38.8, "text_en": "In 2.5 meter, in 2.5 meter.", "text_native": "ढाई मीटर में, ढाई मीटर में।" }, { "ucid": "21112178912310051", "idx": 18, "speaker": "agent", "start_s": 40.4, "end_s": 42.2, "text_en": "So you don't take it in lower thickness?", "text_native": "तो ये कम थिकनेस में नहीं लेते आप?" }, { "ucid": "21112178912310051", "idx": 19, "speaker": "customer", "start_s": 42.5, "end_s": 43.8, "text_en": "No, I don't keep it, sir.", "text_native": "नहीं मैं नहीं रखता सर।" }, { "ucid": "21112178912310051", "idx": 20, "speaker": "agent", "start_s": 43.8, "end_s": 44.8, "text_en": "6 8 10", "text_native": "6 8 10" }, { "ucid": "21112178912310051", "idx": 21, "speaker": "customer", "start_s": 44.8, "end_s": 47.8, "text_en": "What is the rate for this? Send me the different rates for this, sir. Send me the rates for each thickness.", "text_native": "क्या रेट है ये? इसका अलग अलग रेट भेज दीजिए सर। थिकनेस का क्या क्या रेट है वो भेज दीजिए।" }, { "ucid": "21112178912310051", "idx": 22, "speaker": "agent", "start_s": 47.8, "end_s": 50.4, "text_en": "Yes, see, up to 12, the rate is the same, from 2.5 to 12, right?", "text_native": "हां देखो अपना 12 तक का तो सेम रेट रहता है ढाई से 12 है ना?" }, { "ucid": "21112178912310051", "idx": 23, "speaker": "customer", "start_s": 50.6, "end_s": 51.2, "text_en": "Okay.", "text_native": "अच्छा।" }, { "ucid": "21112178912310051", "idx": 24, "speaker": "agent", "start_s": 51.8, "end_s": 56.2, "text_en": "For 16, it's 200 rupees higher. For 20, it's 100 rupees higher. It comes in different ways like that.", "text_native": "16 का ₹200 ऊपर होता है। 20 का ₹100 ऊपर होता है। ऐसे अलग अलग तरीके की आती है।" }, { "ucid": "21112178912310051", "idx": 25, "speaker": "customer", "start_s": 56.2, "end_s": 56.6, "text_en": "Okay.", "text_native": "अच्छा।" }, { "ucid": "21112178912310051", "idx": 26, "speaker": "customer", "start_s": 56.6, "end_s": 59.2, "text_en": "What is the rate, please tell me. From 2.5 to 12 mm.", "text_native": "क्या रेट है बता दीजिए। 2.5 से 12 mm तक।" }, { "ucid": "21112178912310051", "idx": 27, "speaker": "agent", "start_s": 59.2, "end_s": 62.2, "text_en": "Its rate in Karnataka today, yours is in Bangalore itself, right?", "text_native": "उसका रेट कर्नाटका में आज, बैंगलोर में ही है ना आपका तो?" }, { "ucid": "21112178912310051", "idx": 28, "speaker": "customer", "start_s": 62.2, "end_s": 63.8, "text_en": "Yes, you'll have to give delivery to Bangalore for me.", "text_native": "हां बैंगलोर डिलीवरी देना पड़ेगा मेरेको।" }, { "ucid": "21112178912310051", "idx": 29, "speaker": "agent", "start_s": 64.2, "end_s": 65.2, "text_en": "Okay, delivery, right?", "text_native": "अच्छा डिलीवरी ना?" }, { "ucid": "21112178912310051", "idx": 30, "speaker": "agent", "start_s": 66.2, "end_s": 70.8, "text_en": "Our Vistara line in Bangalore is 60", "text_native": "अपना विस्तार लाइन बैंगलोर में 60" }, { "ucid": "21112178912310051", "idx": 31, "speaker": "agent", "start_s": 72.8, "end_s": 75.0, "text_en": "6500, it's 63,500 sir.", "text_native": "6500, 63 500 है सर।" }, { "ucid": "21112178912310051", "idx": 32, "speaker": "customer", "start_s": 75.0, "end_s": 78.8, "text_en": "63,500. Okay, and this, from 16 to 25?", "text_native": "63 500. अच्छा ये ये 16 से 25?" }, { "ucid": "21112178912310051", "idx": 33, "speaker": "agent", "start_s": 79.2, "end_s": 82.0, "text_en": "From 16 to 25, for 16 it will be 500 rupees higher. Consider it 64.", "text_native": "16 से 25 अपना, 16 ₹500 ऊपर होगा। 64 मान लो।" }, { "ucid": "21112178912310051", "idx": 34, "speaker": "customer", "start_s": 82.0, "end_s": 82.4, "text_en": "Huh?", "text_native": "हैं?" }, { "ucid": "21112178912310051", "idx": 35, "speaker": "agent", "start_s": 82.4, "end_s": 84.0, "text_en": "64, 64, 64.", "text_native": "64, 64, 64." }, { "ucid": "21112178912310051", "idx": 36, "speaker": "customer", "start_s": 84.0, "end_s": 85.4, "text_en": "It's 500 rupees more? Okay, okay.", "text_native": "₹500 ज्यादा रहता क्या? अच्छा अच्छा।" }, { "ucid": "21112178912310051", "idx": 37, "speaker": "agent", "start_s": 85.6, "end_s": 86.6, "text_en": "Yes, yes, 64.", "text_native": "हां जी हां जी, 64।" }, { "ucid": "21112178912310051", "idx": 38, "speaker": "customer", "start_s": 86.8, "end_s": 88.2, "text_en": "And is 2.5 meter material available?", "text_native": "और ये ढाई मीटर का माल मिलता क्या?" }, { "ucid": "21112178912310051", "idx": 39, "speaker": "agent", "start_s": 88.4, "end_s": 90.0, "text_en": "Yes, 2.5 meter is not available from JSW, sir.", "text_native": "हां ढाई मीटर का JSW में नहीं मिलता सर।" }, { "ucid": "21112178912310051", "idx": 40, "speaker": "customer", "start_s": 90.0, "end_s": 90.8, "text_en": "No, not JSW's, SAIL's material.", "text_native": "नहीं JSW का नहीं, SAIL का माल।" }, { "ucid": "21112178912310051", "idx": 41, "speaker": "agent", "start_s": 90.8, "end_s": 92.2, "text_en": "AMNS, yes, SAIL's material will be available.", "text_native": "AMNS, हां SAIL का माल मिल जाएगा।" }, { "ucid": "21112178912310051", "idx": 42, "speaker": "customer", "start_s": 92.4, "end_s": 95.8, "text_en": "Yes, 30, I need 32, I need 40, 50, 45, I need four items.", "text_native": "हां, 30, 32 चाहिए, 40 चाहिए, 50, 45, चार आइटम चाहिए।" }, { "ucid": "21112178912310051", "idx": 43, "speaker": "agent", "start_s": 96.4, "end_s": 96.6, "text_en": "Okay.", "text_native": "अच्छा।" }, { "ucid": "21112178912310051", "idx": 44, "speaker": "customer", "start_s": 97.2, "end_s": 100.4, "text_en": "50, 32, 40, 45, 50.", "text_native": "50, 32, 40, 45, 50." }, { "ucid": "21112178912310051", "idx": 45, "speaker": "agent", "start_s": 100.8, "end_s": 101.8, "text_en": "One plate each?", "text_native": "एक एक प्लेट?" }, { "ucid": "21112178912310051", "idx": 46, "speaker": "customer", "start_s": 102.0, "end_s": 104.4, "text_en": "No no, I will take two items each in one truckload.", "text_native": "नहीं नहीं, ये दो-दो आइटम एक गाड़ी लूंगा।" }, { "ucid": "21112178912310051", "idx": 47, "speaker": "agent", "start_s": 104.6, "end_s": 106.6, "text_en": "Okay okay, so one full truckload with these four items.", "text_native": "अच्छा अच्छा, मतलब ये चार आइटम में पूरी एक गाड़ी।" }, { "ucid": "21112178912310051", "idx": 48, "speaker": "customer", "start_s": 106.8, "end_s": 107.8, "text_en": "It will become two truckloads.", "text_native": "दो गाड़ी हो जाएगा।" }, { "ucid": "21112178912310051", "idx": 49, "speaker": "agent", "start_s": 107.8, "end_s": 108.4, "text_en": "Okay, it will be two truckloads, right?", "text_native": "अच्छा दो गाड़ी हो जाएगा ना?" }, { "ucid": "21112178912310051", "idx": 50, "speaker": "customer", "start_s": 108.4, "end_s": 113.8, "text_en": "Yes, two trucks of 35 tons each, it will come to 70-80 tons. It all depends on how the truck person takes it.", "text_native": "हां, 35-35 टन का दो गाड़ी 70 टन 80 टन आएगा। गाड़ी वाला कैसा लेता ये करके ना है सब।" }, { "ucid": "21112178912310051", "idx": 51, "speaker": "agent", "start_s": 113.8, "end_s": 114.2, "text_en": "Of 40 tons...", "text_native": "40 टन का..." }, { "ucid": "21112178912310051", "idx": 52, "speaker": "customer", "start_s": 114.2, "end_s": 114.8, "text_en": "Of 40 tons or else...", "text_native": "40 टन का नहीं तो..." }, { "ucid": "21112178912310051", "idx": 53, "speaker": "agent", "start_s": 115.2, "end_s": 117.8, "text_en": "I was saying sir, 2500 x 6300 or 12 meter?", "text_native": "मैं बोला सर 2500 * 6300 या 12 मीटर?" }, { "ucid": "21112178912310051", "idx": 54, "speaker": "customer", "start_s": 118.0, "end_s": 121.8, "text_en": "Yes, 12 meter will also work. If it's 6300, it will work, if it's 6 meter, it will work, if it's 12 meter, it will work.", "text_native": "हां 12 मीटर भी चलेगा। 6300 रहा तो चलेगा, 6 मीटर आया तो चलेगा, 12 मीटर है तो चलेगा।" }, { "ucid": "21112178912310051", "idx": 55, "speaker": "agent", "start_s": 121.8, "end_s": 122.4, "text_en": "That will also work, right?", "text_native": "तो भी चलेगा ना?" }, { "ucid": "21112178912310051", "idx": 56, "speaker": "customer", "start_s": 122.4, "end_s": 126.8, "text_en": "Yes, if a trailer is available, 12 meter is fine. If a trailer is not available, then 6300 will work or 6000 will work.", "text_native": "हां, ट्रेलर मिल गया ठीक है 12 मीटर। ट्रेलर नहीं मिला ना तो 6300 चलेगा ना तो 6000 चलेगा।" }, { "ucid": "21112178912310051", "idx": 57, "speaker": "agent", "start_s": 127.0, "end_s": 130.2, "text_en": "Okay, fine, I'll tell you about one truckload of SAIL in high thickness.", "text_native": "ठीक है चलो मैं इसका आपको हाई थिकनेस में ना एक SAIL का बताता हूं आपको एक गाड़ी का बना के।" }, { "ucid": "21112178912310051", "idx": 58, "speaker": "customer", "start_s": 130.2, "end_s": 132.2, "text_en": "WhatsApp it to me. What is your company's name?", "text_native": "WhatsApp कर दीजिए। ये आपका कंपनी का नाम क्या है?" }, { "ucid": "21112178912310051", "idx": 59, "speaker": "agent", "start_s": 132.4, "end_s": 133.8, "text_en": "Uh sir, JSW One.", "text_native": "अह सर JSW One." }, { "ucid": "21112178912310051", "idx": 60, "speaker": "customer", "start_s": 134.0, "end_s": 135.2, "text_en": "Yes, JSW One, what?", "text_native": "हां JSW One क्या?" }, { "ucid": "21112178912310051", "idx": 61, "speaker": "agent", "start_s": 135.2, "end_s": 138.2, "text_en": "JSW One, yes, yes. It's the e-commerce platform of JSW Group, right?", "text_native": "JSW One हां जी हां जी। ई-कॉमर्स प्लेटफार्म है ना JSW ग्रुप का।" }, { "ucid": "21112178912310051", "idx": 62, "speaker": "customer", "start_s": 138.2, "end_s": 138.8, "text_en": "Yes, yes, okay.", "text_native": "हां हां अच्छा।" }, { "ucid": "21112178912310051", "idx": 63, "speaker": "agent", "start_s": 138.8, "end_s": 142.8, "text_en": "That one. See, I have messaged you, I have sent a message to your personal number. I will share the rate with you now.", "text_native": "वो वाला। देखो मैंने आपको मैसेज तो, मैसेज डाल दिया आपके पर्सनल नंबर पे। अभी रेट आपको शेयर करता हूं।" }, { "ucid": "21112178912310051", "idx": 64, "speaker": "customer", "start_s": 142.8, "end_s": 143.2, "text_en": "Okay.", "text_native": "ठीक है।" }, { "ucid": "21112178912310051", "idx": 65, "speaker": "agent", "start_s": 143.2, "end_s": 145.8, "text_en": "Okay, okay sir.", "text_native": "ओके ओके सर।" } ], "steps": [ { "ucid": "21112178912310051", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent identified the company but did not use the customer's name or ask for permission to speak." }, { "ucid": "21112178912310051", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not provide a hook, instead opening directly with a question about requirements." }, { "ucid": "21112178912310051", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "Agent asked zero discovery questions; the customer immediately took control and stated their requirements." }, { "ucid": "21112178912310051", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No USPs were pitched; the conversation was purely transactional about price and availability." }, { "ucid": "21112178912310051", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "[108s] CUSTOMER: Yes, two trucks of 35 tons each, it will come to 70-80 tons.", "comment": "Agent successfully captured the customer's detailed requirement including thickness, quantity, and delivery location." }, { "ucid": "21112178912310051", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "[139s] AGENT: I will share the rate with you now.", "comment": "Agent committed to sending the rates via WhatsApp as the next step." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)" ], "objection_phrases_list": [] }