Call 21112178912182951 2026-09-11 · Rohit Mishra · 1:26
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 19 turns, clean transcript (0% inaudible) | Hindi | 19 | supply_led (campaign_name:medium) |
Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. noisy: There is significant background noise and clatter on the customer's side throughout the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: round bars
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +2/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and went directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked before the call ended.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Do you have any requirement in MS? In mild steel?
Summary
The agent introduced themself and immediately asked for a requirement in mild steel. The customer confirmed they had a need but asked if JSW supplies 'round bars'. The call ended at this point as this is a product outside the JSW One catalogue.
Coaching
Follow the script structure by using the full opener and hook to build rapport before jumping to qualification questions.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent skipped the hook and went directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked before the call ended. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement in MS? In mild steel? The agent successfully asked if a requirement existed, but the call ended when the customer requested a non-catalogue item. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no next step established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.513 | 10.1s | 9.6s | 66.3s | 2.2s | 249.5 | 0 | 7 | 12 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello?
हॅलो?
customer
1.3s
Yes, hello.
हां, हॅलो.
agent
2.1s
Yes, hello.
हां जी, नमस्ते।
customer
2.9s
Hello.
नमस्ते।
agent
3.8s
Uh, this is Rohit Mishra speaking.
अह रोहित मिश्रा बात कर रहा था।
customer
5.2s
Yes?
हां?
customer
6.0s
Yes.
हां।
customer
6.8s
Who is speaking, sir?
कौन बात करने का सर?
agent
8.0s
Rohit Mishra was speaking from JSW.
रोहित मिश्रा बात कर रहा था JSW से।
customer
9.8s
From where?
किधर से?
agent
10.5s
From JSW, Mumbai.
JSW से, मुंबई।
customer
11.8s
Yes yes, tell me, sir.
हां हां, बोलिए ना सर।
agent
12.8s
Do you have any requirement in MS? In mild steel?
कुछ requirement है क्या MS में आपका? Mild steel में?
customer
15.0s
Yes?
हां?
agent
15.5s
Was there a requirement?
Requirement था?
customer
16.5s
In what, sir?
किसमें सर?
agent
17.5s
In mild steel, is there a requirement in steel right now?
Mild steel में, steel में requirement है क्या अभी?
customer
19.2s
Yes, there is.
है है ना।
customer
20.0s
Do you have round bars? No.
Round bar रहता है आपका? नहीं।