{
  "ucid": "21112178912182951",
  "call_date": "2026-09-11",
  "start_time": "2026-09-11 15:47:09",
  "end_time": "2026-09-11 15:48:35",
  "duration_sec": 86,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA47ec961d17470f35debe53e0ad70afe1.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 191,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178912182951__DIA47ec961d17470f35debe53e0ad70afe1.mp3",
  "audio_bytes": 148608,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 49.536,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[1s] CUSTOMER: Yes, hello.   (हां, हॅलो.)\n[2s] AGENT: Yes, hello.   (हां जी, नमस्ते।)\n[3s] CUSTOMER: Hello.   (नमस्ते।)\n[4s] AGENT: Uh, this is Rohit Mishra speaking.   (अह रोहित मिश्रा बात कर रहा था।)\n[5s] CUSTOMER: Yes?   (हां?)\n[6s] CUSTOMER: Yes.   (हां।)\n[7s] CUSTOMER: Who is speaking, sir?   (कौन बात करने का सर?)\n[8s] AGENT: Rohit Mishra was speaking from JSW.   (रोहित मिश्रा बात कर रहा था JSW से।)\n[10s] CUSTOMER: From where?   (किधर से?)\n[10s] AGENT: From JSW, Mumbai.   (JSW से, मुंबई।)\n[12s] CUSTOMER: Yes yes, tell me, sir.   (हां हां, बोलिए ना सर।)\n[13s] AGENT: Do you have any requirement in MS? In mild steel?   (कुछ requirement है क्या MS में आपका? Mild steel में?)\n[15s] CUSTOMER: Yes?   (हां?)\n[16s] AGENT: Was there a requirement?   (Requirement था?)\n[16s] CUSTOMER: In what, sir?   (किसमें सर?)\n[18s] AGENT: In mild steel, is there a requirement in steel right now?   (Mild steel में, steel में requirement है क्या अभी?)\n[19s] CUSTOMER: Yes, there is.   (है है ना।)\n[20s] CUSTOMER: Do you have round bars? No.   (Round bar रहता है आपका? नहीं।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 19,
  "connected": 1,
  "audio_notes": "TRUNCATED - model output was cut off; complete turns kept, tail lost. noisy: There is significant background noise and clatter on the customer's side throughout the call.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "19 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Follow the script structure by using the full opener and hook to build rapport before jumping to qualification questions.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "round bars",
  "catalogue_status": "not_available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced themself and immediately asked for a requirement in mild steel. The customer confirmed they had a need but asked if JSW supplies 'round bars'. The call ended at this point as this is a product outside the JSW One catalogue.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent skipped the hook and went directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked before the call ended.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement in MS? In mild steel?\", \"comment\": \"The agent successfully asked if a requirement existed, but the call ended when the customer requested a non-catalogue item.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no next step established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Follow the script structure by using the full opener and hook to build rapport before jumping to qualification questions.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"round bars\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced themself and immediately asked for a requirement in mild steel. The customer confirmed they had a need but asked if JSW supplies 'round bars'. The call ended at this point as this is a product outside the JSW One catalogue.\"}",
  "error": null,
  "latency_ms": 36213,
  "input_tokens": 2948,
  "output_tokens": 644,
  "created_at": "2026-09-25 10:57:35",
  "sentiment": "positive",
  "sentiment_score": 0.2,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.513,
  "agent_talk_sec": 10.1,
  "customer_talk_sec": 9.6,
  "dead_air_sec": 66.3,
  "longest_monologue_sec": 2.2,
  "agent_wpm": 249.5,
  "interruptions": 0,
  "agent_turns": 7,
  "customer_turns": 12,
  "discovery_qs": 4,
  "words_agent": 42,
  "words_customer": 30,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178912182951",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.59,
      "end_s": 1.0,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178912182951",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.3,
      "end_s": 1.98,
      "text_en": "Yes, hello.",
      "text_native": "हां, हॅलो."
    },
    {
      "ucid": "21112178912182951",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.1,
      "end_s": 2.8,
      "text_en": "Yes, hello.",
      "text_native": "हां जी, नमस्ते।"
    },
    {
      "ucid": "21112178912182951",
      "idx": 3,
      "speaker": "customer",
      "start_s": 2.9,
      "end_s": 3.48,
      "text_en": "Hello.",
      "text_native": "नमस्ते।"
    },
    {
      "ucid": "21112178912182951",
      "idx": 4,
      "speaker": "agent",
      "start_s": 3.8,
      "end_s": 5.2,
      "text_en": "Uh, this is Rohit Mishra speaking.",
      "text_native": "अह रोहित मिश्रा बात कर रहा था।"
    },
    {
      "ucid": "21112178912182951",
      "idx": 5,
      "speaker": "customer",
      "start_s": 5.2,
      "end_s": 5.6,
      "text_en": "Yes?",
      "text_native": "हां?"
    },
    {
      "ucid": "21112178912182951",
      "idx": 6,
      "speaker": "customer",
      "start_s": 6.0,
      "end_s": 6.5,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178912182951",
      "idx": 7,
      "speaker": "customer",
      "start_s": 6.8,
      "end_s": 8.0,
      "text_en": "Who is speaking, sir?",
      "text_native": "कौन बात करने का सर?"
    },
    {
      "ucid": "21112178912182951",
      "idx": 8,
      "speaker": "agent",
      "start_s": 8.0,
      "end_s": 9.8,
      "text_en": "Rohit Mishra was speaking from JSW.",
      "text_native": "रोहित मिश्रा बात कर रहा था JSW से।"
    },
    {
      "ucid": "21112178912182951",
      "idx": 9,
      "speaker": "customer",
      "start_s": 9.8,
      "end_s": 10.5,
      "text_en": "From where?",
      "text_native": "किधर से?"
    },
    {
      "ucid": "21112178912182951",
      "idx": 10,
      "speaker": "agent",
      "start_s": 10.5,
      "end_s": 11.8,
      "text_en": "From JSW, Mumbai.",
      "text_native": "JSW से, मुंबई।"
    },
    {
      "ucid": "21112178912182951",
      "idx": 11,
      "speaker": "customer",
      "start_s": 11.8,
      "end_s": 12.8,
      "text_en": "Yes yes, tell me, sir.",
      "text_native": "हां हां, बोलिए ना सर।"
    },
    {
      "ucid": "21112178912182951",
      "idx": 12,
      "speaker": "agent",
      "start_s": 12.8,
      "end_s": 15.0,
      "text_en": "Do you have any requirement in MS? In mild steel?",
      "text_native": "कुछ requirement है क्या MS में आपका? Mild steel में?"
    },
    {
      "ucid": "21112178912182951",
      "idx": 13,
      "speaker": "customer",
      "start_s": 15.0,
      "end_s": 15.5,
      "text_en": "Yes?",
      "text_native": "हां?"
    },
    {
      "ucid": "21112178912182951",
      "idx": 14,
      "speaker": "agent",
      "start_s": 15.5,
      "end_s": 16.5,
      "text_en": "Was there a requirement?",
      "text_native": "Requirement था?"
    },
    {
      "ucid": "21112178912182951",
      "idx": 15,
      "speaker": "customer",
      "start_s": 16.5,
      "end_s": 17.5,
      "text_en": "In what, sir?",
      "text_native": "किसमें सर?"
    },
    {
      "ucid": "21112178912182951",
      "idx": 16,
      "speaker": "agent",
      "start_s": 17.5,
      "end_s": 19.2,
      "text_en": "In mild steel, is there a requirement in steel right now?",
      "text_native": "Mild steel में, steel में requirement है क्या अभी?"
    },
    {
      "ucid": "21112178912182951",
      "idx": 17,
      "speaker": "customer",
      "start_s": 19.2,
      "end_s": 20.0,
      "text_en": "Yes, there is.",
      "text_native": "है है ना।"
    },
    {
      "ucid": "21112178912182951",
      "idx": 18,
      "speaker": "customer",
      "start_s": 20.0,
      "end_s": 21.8,
      "text_en": "Do you have round bars? No.",
      "text_native": "Round bar रहता है आपका? नहीं।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178912182951",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not use the customer's name or ask for permission to speak."
    },
    {
      "ucid": "21112178912182951",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent skipped the hook and went directly to asking for a requirement."
    },
    {
      "ucid": "21112178912182951",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked before the call ended."
    },
    {
      "ucid": "21112178912182951",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched."
    },
    {
      "ucid": "21112178912182951",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement in MS? In mild steel?",
      "comment": "The agent successfully asked if a requirement existed, but the call ended when the customer requested a non-catalogue item."
    },
    {
      "ucid": "21112178912182951",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly with no next step established."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}