21112178912096641 · Call

Call 21112178912096641 2026-09-11 · Ronak Mehta · 6:07

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	General Enquiry	full conversation 79 turns, clean transcript (0% inaudible)	Hindi	79	supply_led (campaign_name:medium)

Audio: clear: There is some background noise and chatter on the customer's side, but it does not significantly impact transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: matched

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

not_in_stockyard

Agent quoted ex-Ghaziabad for a customer in Patiala and could not confirm if the required material was available at the closer Ludhiana stockyard, creating a freight cost concern for the customer.

4 · Sentiment

the CUSTOMER

+0.15

confidence high · +4/−2 from 12 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission Agent did not ask for permission to speak and instead jumped directly into a requirement question.

How Sajal Bhaskar did it on a 9.0/10 call —

Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.

−2.0 pts Hook (supply/price signal) Agent did not lead with a price or supply hook, instead opening with a generic question about requirements.

How Sajal Bhaskar did it on a 9.0/10 call —

Sir, the pricing is going to go high until October.

−2.0 pts Qualify Although the customer had no immediate requirement, the agent failed to capture the specific grade and thickness needed to prepare a future quote.

How Sajal Bhaskar did it on a 9.0/10 call —

Requirement, sir, you can note it down. I need 5060 CR, I need coil.

objection The customer raised 2 objections you did not answer: price send_price_will_think

Then from Ghaziabad, the freight will be very high for me.

I will tell you as soon as there is a requirement, I will let you know.

did well

Pitch (2-3 USPs)

I will give you the best price.

Summary

The agent spoke with a diesel tank manufacturer in Patiala requiring ~15 MT of HR sheets monthly, currently sourced from SAIL. The agent gathered basic requirements but failed to get specific material details. The customer raised a concern about high freight costs from the quoted location (Ghaziabad), and the call ended without a firm next step, with the customer promising to call back.

Coaching

When the customer says they will call you back next week, take control and set a specific follow-up yourself, for example: 'Great, I will call you next Tuesday to discuss a quote.'

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	Yes, this is Ronak Mehta speaking from JSW One. Hello sir. I was saying, sir, is there any requirement for HR or CR coming up for you right now? Agent did not ask for permission to speak and instead jumped directly into a requirement question.
SL2 Hook (supply/price signal)	2	fail	–	0.0	I was saying, sir, is there any requirement for HR or CR coming up for you right now? Agent did not lead with a price or supply hook, instead opening with a generic question about requirements.
SL3 Discovery (6 Qs)	2	partial	4	1.0	what do you make, by the way? Agent successfully discovered what the customer makes, their monthly tonnage, and their current supplier (SAIL), but did not ask about payment terms or JSW's potential share of business.
SL4 Pitch (2-3 USPs)	1	pass	–	1.0	I will give you the best price. Agent pitched on price and mentioned premium material, which were relevant to the conversation, although it was reactive to customer questions.
SL5 Qualify	2	fail	–	0.0	Although the customer had no immediate requirement, the agent failed to capture the specific grade and thickness needed to prepare a future quote.
SL6 Closure with next step	1	fail	–	0.0	I have also sent you my card. Let's stay connected, sir, okay? Agent did not establish a specific next action, ending with a vague 'Let's stay connected' instead of setting a firm callback date.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
incumbent_supplier	handled	We take SAIL's.	So sir, a- a- once JSW se bhi karke dekhiye na. Main aapko best price karke deta hoon.
price	mishandled	Then from Ghaziabad, the freight will be very high for me.	Yes sir, the freight, sir, will depend upon your quantity, which material you need, that will also matter, right sir?
send_price_will_think	mishandled	I will tell you as soon as there is a requirement, I will let you know.	Okay, okay. So now, I was asking, is there any procurement plan for this month?

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.624	96.8s	58.4s	211.8s	6.4s	322.9	0	42	37	26

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

5.2s

Hello?

हेलो?

agent

6.1s

Hello?

हेलो?

customer

7.0s

Yes.

हाँ जी।

agent

7.6s

Yes, this is Ronak Mehta speaking from JSW One. Hello sir. I was saying, sir, is there any requirement for HR or CR coming up for you right now? For this diesel tank?

जी, रोनक मेहता बात कर रहा हूँ मैं JSW One से। नमस्ते सर। मैं यह बोल रहा था सर अभी HR या CR की कुछ रिक्वायरमेंट आ रही है सर अभी आपकी? यह डीज़ल टैंक के लिए?

customer

13.7s

No, not right now, sir.

नहीं आ रही सर अभी।

agent

15.0s

Have you already purchased or how is it, sir? What is your cycle like, what is your purchase cycle like?

आपने ऑलरेडी परचेस कर लिया है या कैसा है सर आपका साइकिल कैसा है आपका परचेस साइकिल कैसा है?

customer

18.2s

For now, sir, we just purchased locally.

अभी तो सर लोकल परचेस ही किया था।

agent

20.4s

Okay. So how many tons, how much do you purchase locally in a month?

ओके। तो कितना टन आपने कितना महीने में कितना लोकल आप परचेस कर लेते हैं?

customer

23.3s

Sir, per month is less right now, around fifteen tons of material is needed.

सर पर मंथ तो अभी कम ही है, पंद्रह एक टन माल लगता है।

agent

27.0s

Sir, I can give it from my end. It will be done from JSW for you. You will also get premium material if you... if you... what do you make, by the way?

सर दे दूंगा ना मैं अभी मेरे यहां से। JSW से हो जाएगा आपको। प्रीमियम मटेरियल भी मिल जाएगा अगर आप उसमें अगर आप आप क्या बनाते हैं वैसे?

customer

32.1s

I need 8-ton sheets, sir, complete. Of both gauges.

मेरे आठ टन की चद्दरें लगती है सर पूरी। दोनों गेज की।

agent

35.6s

What is made, sir?

क्या बनता है सर?

customer

36.7s

Diesel tanks are made.

डीज़ल टैंक बनता है।

agent

38.6s

Okay. So sir, which material do you take from local as well? Of which brand?

ओके। तो सर आप कौन सा मटेरियल लेते हैं लोकल से भी? कौन से कौन से ब्रांड का?

customer

41.5s

We only take HR from the market.

HR ही लेते हैं मार्केट से।

agent

43.0s

By HR, you mean which company's do you take? Tata, SAIL, NMDC, JSW?

HR से मतलब कौन सी कंपनी का लेते हैं? Tata, SAIL, NMDC, JSW?

customer

45.5s

We take SAIL's.

SAIL का लेते हैं।

agent

46.5s

SAIL's?

SAIL का?

customer

48.0s

Yes.

हाँ जी।

agent

48.6s

I see. So sir, try it with JSW once. I will give you the best price.

अच्छा। तो सर एक बार JSW से भी करके देखिए ना। मैं आपको बेस्ट प्राइस करके देता हूँ।

customer

52.0s

We have tried, but what is the rate now?

ट्राई तो कर रखा है, पर रेट क्या हो गया?

agent

54.0s

For what?

किसका?

customer

54.7s

For HR.

HR का।

agent

55.4s

Sir, for HR, the rate... what is your location, sir?

सर HR का तो अभी रेट्स आपका लोकेशन कौन सा है सर यह?

customer

57.8s

Patiala, Punjab. Patiala district, Nabha. District Patiala, Nabha.

पटियाला, पंजाब। पटियाला डिस्ट्रिक्ट, नाभा। डिस्ट्रिक्ट पटियाला, नाभा।

agent

60.4s

Patiala. So sir, the rate is approximately 63, ex-Ghaziabad.

पटियाला। तो सर अप्प्रोक्स 63 का रेट्स चल रहा है सर, एक्स-गाज़ियाबाद।

customer

63.2s

From Ghaziabad?

गाज़ियाबाद से?

agent

64.2s

Yes, yes.

यस, यस।

agent

65.1s

And sir, the prices are increasing, sir. Until yesterday, sir, it was approximately 62, today it increased by one more rupee. Earlier it was 61.5, sir. The prices are increasing.

और सर प्राइसिंग्स बढ़ ही रहे हैं सर। अभी कल तक ही सर लगभग 62 था, आज एक रुपया और बढ़ गया। पहले 61.5 था सर। प्राइसिंग्स बढ़ ही रही है।

customer

69.8s

Does your material come to anyone here, sir?

आपका किसी यहां किसी के पास माल आता है सर?

agent

71.8s

Sir, it comes to many people there.

सर वहां पे बहुत जन बहुत जनों के पास आता है।

customer

73.8s

In Nabha?

नाभा में?

agent

74.9s

Sir, I'll have to check for Nabha. Otherwise, right now in Ludhiana

सर नाभा में तो चेक करना पड़ेगा। बाकी अभी लुधियाने में

customer

77.2s

There is a party with me, I will ask them. I think if it works out with them, then I will arrange your talk with them.

एक मेरे साथ एक पार्टी है, उससे पूछ लूंगा। वो मेरे ख्याल से अगर उससे बात बनती है फिर मैं उनके साथ कर लूंगा आपकी बात।

agent

81.7s

Okay.

ओके।

agent

82.4s

Like right now in Ludhiana, there is a location whose name is... this location called Miller Ganj, it comes there.

अभी जैसे लुधियाना में है ना, एक लोकेशन है जिसका नाम है यह जो मिलरगंज करके है ना लोकेशन, वहां पे आती है।

customer

87.8s

Yes, yes, yes. That's the market, the bazaar, right?

हाँ हाँ जी जी। वो तो मार्केट, बाज़ार हो गया ना।

agent

90.0s

Yes. So in some places, we also have small stockyards, so we keep material there as well, sir. According to the requirement, whatever is in demand there, what is procured more, we keep that, sir.

हाँ। तो कुछ कुछ जगह पे छोटे-छोटे स्टॉकयार्ड्स भी हैं हमारे, तो वहां पे भी हम माल रखते हैं सर। रिक्वायरमेंट के अकॉर्डिंग जो जो जो जो चलता है वहां पे जो ज्यादा प्रोक्योर होता है, तो वो रखते हैं सर।

customer

96.4s

Give me the details for that place, I'll talk there. I'll ask there once.

वो मुझे आप वहां का दे दो ना, मैं वहां बात कर लूंगा। अगर वहां से पूछ लूंगा एक बार।

agent

99.4s

That place... sir, you have to purchase directly from us there. You will get the complete proforma invoice from us, sir. The whole system now, this is our B2B marketplace.

वहां का सर डायरेक्टली वहां हमसे ही परचेस करना पड़ता है। आपको पूरा परफॉर्मा इनवॉइस हमसे ही आएगा सर। पूरा सिस्टम जो है ना अभी यह, यह B2B मार्केटप्लेस है हमारा।

customer

104.2s

Will my material come from Ghaziabad or will I get it from Ludhiana?

यह मुझे मेरा मटेरियल गाज़ियाबाद से आएगा या मुझे लुधियाना से मिल जाएगा?

agent

107.0s

Sir, this is checked based on current availability and the product, sir. Your current product, what is your requirement

सर यह ना करंट अवेलेबिलिटी और प्रोडक्ट पे चेक होता है सर यह। आपका जो करंट प्रोडक्ट आपको क्या रिक्वायरमेंट है

customer

110.4s

Then from Ghaziabad, the freight will be very high for me.

तो गाज़ियाबाद से तो मुझे फ्रेट बहुत पड़ जाएगा।

agent

112.8s

Yes sir, the freight, sir, will depend upon your quantity, which material you need, that will also matter, right sir? What thickness it is, what it is. So we'll have to check that.

हाँ सर, फ्रेट सर डिपेंड अपॉन योर आपका क्वांटिटी कितना है, कौन सा मटेरियल चाहिए आपको, वो भी मैटर करेगा ना सर। कौन सा थिकनेस में है, क्या है। तो चेक करना पड़ेगा ना।

customer

118.4s

I will tell you after checking everything, I'll talk to you.

मैं आपको बताता हूँ आपको चेक करके सारा, करता हूँ आपसे बात।

agent

121.2s

Okay. If you want, tell me... is there any requirement for today? Is there any recent purchase plan for today?

ठीक है। आपको चाहिए तो मुझे मुझे आज का कोई आज का कुछ रिक्वायरमेंट है क्या? अभी अभी रिसेंटली कोई परचेस का प्लान है आज का?

customer

124.6s

This rate you mentioned, for what... the rate you mentioned, how did you mention it?

यह जो रेट आपने बताए, यह किसके जो रेट बताया, कैसे बताया है?

agent

127.2s

The rate I just told you, sir, is ex-Ghaziabad.

अभी जो मैंने आपको रेट बताया सर, एक्स-गाज़ियाबाद का बताया है।

customer

129.4s

No, for what did you mention it?

नहीं, किसका बताया ना?

agent

130.4s

For what?

किसका?

customer

131.0s

Meaning, did you mention it for current?

मतलब के करंट पे बताया?

agent

132.6s

Sir, I've told you for coil.

सर कॉइल का बताया है यह।

customer

134.0s

No, for coil... you mean you didn't tell for cut sheet?

नहीं कॉइल का तो मतलब कट शीट का नहीं बताया?

agent

135.8s

For sheet, sir, you can consider it's two... 61... 62... it's 200 to 300 rupees higher.

शीट का सर ऊपर आप समझ लीजिए दो 61 62 ऊपर टू टू थ्री हंड्रेड रुपीस का यह रहता है।

customer

139.6s

But sir, we need sheets.

तो सर हमारे तो शीट लगती है ना।

agent

141.0s

Sheet... yes sir, we can give it in sheets. We have the material.

शीट हाँ सर, शीट में दे देंगे ना। मटेरियल तो है ना हमारे पास।

agent

143.2s

So it will be 63,300, sir. It's like that.

तो यह 63,300 हो जाएगा सर। वैसा है।

customer

145.0s

Yes?

हाँ जी?

agent

146.0s

63,300.

customer

147.8s

Yes.

यस।

agent

148.6s

Because right now, it's 63,350 for sheet, sir.

क्योंकि अभी ना 63,350 है शीट का सर।

customer

151.0s

Okay.

ठीक है।

agent

152.4s

Okay.

ओके।

agent

153.4s

Hello? Your voice is breaking, sir.

हेलो? आपकी आवाज़ कट रही है सर।

customer

154.6s

I will tell you as soon as there is a requirement, I will let you know.

मैं बोलूंगा आपको जैसे ही रिक्वायरमेंट होगी मैं बताता हूँ आपको।

agent

157.0s

Okay, okay. So now, I was asking, is there any procurement plan for this month?

चलेगा, चलेगा। तो अभी अभी मैं यह पूछ रहा था, यह महीने में अभी कुछ प्रोक्योरमेंट का प्लान हो रहा है क्या आपका?

customer

160.2s

No, not right now. I just bought some material yesterday.

नहीं, अभी तो नहीं है। अभी मैं कल ही लिया है मटेरियल थोड़ा सा।

agent

163.0s

I see.

अच्छा।

agent

164.2s

Okay. So is there anything in the next week? Is anything coming up next week?

ठीक है। तो अभी नेक्स्ट वीक में कुछ है? आ रहा है नेक्स्ट वीक में कुछ?

customer

166.0s

In the next week... yes, we will do it in the next week itself.

नेक्स्ट वीक में हाँ, नेक्स्ट वीक में ही करेंगे।

agent

168.2s

In the next week, what?

नेक्स्ट वीक में क्या?

customer

168.8s

In the next week... in the next week, after talking to you, I will proceed.

नेक्स्ट वीक में नेक्स्ट वीक में आपसे बात करके फिर मैं आगे करता हूँ।

agent

172.6s

Okay, okay sir. I have also sent you my card. Let's stay connected, sir, okay?

चलेगा, चलेगा सर। मैं आपको ना मैंने अपना कार्ड भी भेज दिया है। कनेक्ट में रहते हैं सर, ठीक है?

customer

175.6s

Okay sir. Okay sir.

ओके सर। ओके सर।

agent

176.6s

Okay. Your good... good name, sir?

ओके। यह आपका गुड शुभ नाम सर आपका?

customer

178.2s

Sarabjit.

सरबजीत।

agent

179.4s

Okay. Thank you sir. Yeah.

ओके। थैंक यू सर। या।

customer

180.6s

Okay sir.

ओके सर।

agent

181.8s

Okay.

ओके।