{
  "ucid": "21112178912096641",
  "call_date": "2026-09-11",
  "start_time": "2026-09-11 15:32:46",
  "end_time": "2026-09-11 15:38:53",
  "duration_sec": 367,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA98e963dda92f89cf661a534eb642d190.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 194,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178912096641__DIA98e963dda92f89cf661a534eb642d190.mp3",
  "audio_bytes": 1040256,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 346.752,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello?   (हेलो?)\n[6s] AGENT: Hello?   (हेलो?)\n[7s] CUSTOMER: Yes.   (हाँ जी।)\n[8s] AGENT: Yes, this is Ronak Mehta speaking from JSW One. Hello sir. I was saying, sir, is there any requirement for HR or CR coming up for you right now? For this diesel tank?   (जी, रोनक मेहता बात कर रहा हूँ मैं JSW One से। नमस्ते सर। मैं यह बोल रहा था सर अभी HR या CR की कुछ रिक्वायरमेंट आ रही है सर अभी आपकी? यह डीज़ल टैंक के लिए?)\n[14s] CUSTOMER: No, not right now, sir.   (नहीं आ रही सर अभी।)\n[15s] AGENT: Have you already purchased or how is it, sir? What is your cycle like, what is your purchase cycle like?   (आपने ऑलरेडी परचेस कर लिया है या कैसा है सर आपका साइकिल कैसा है आपका परचेस साइकिल कैसा है?)\n[18s] CUSTOMER: For now, sir, we just purchased locally.   (अभी तो सर लोकल परचेस ही किया था।)\n[20s] AGENT: Okay. So how many tons, how much do you purchase locally in a month?   (ओके। तो कितना टन आपने कितना महीने में कितना लोकल आप परचेस कर लेते हैं?)\n[23s] CUSTOMER: Sir, per month is less right now, around fifteen tons of material is needed.   (सर पर मंथ तो अभी कम ही है, पंद्रह एक टन माल लगता है।)\n[27s] AGENT: Sir, I can give it from my end. It will be done from JSW for you. You will also get premium material if you... if you... what do you make, by the way?   (सर दे दूंगा ना मैं अभी मेरे यहां से। JSW से हो जाएगा आपको। प्रीमियम मटेरियल भी मिल जाएगा अगर आप उसमें अगर आप आप क्या बनाते हैं वैसे?)\n[32s] CUSTOMER: I need 8-ton sheets, sir, complete. Of both gauges.   (मेरे आठ टन की चद्दरें लगती है सर पूरी। दोनों गेज की।)\n[36s] AGENT: What is made, sir?   (क्या बनता है सर?)\n[37s] CUSTOMER: Diesel tanks are made.   (डीज़ल टैंक बनता है।)\n[39s] AGENT: Okay. So sir, which material do you take from local as well? Of which brand?   (ओके। तो सर आप कौन सा मटेरियल लेते हैं लोकल से भी? कौन से कौन से ब्रांड का?)\n[42s] CUSTOMER: We only take HR from the market.   (HR ही लेते हैं मार्केट से।)\n[43s] AGENT: By HR, you mean which company's do you take? Tata, SAIL, NMDC, JSW?   (HR से मतलब कौन सी कंपनी का लेते हैं? Tata, SAIL, NMDC, JSW?)\n[46s] CUSTOMER: We take SAIL's.   (SAIL का लेते हैं।)\n[46s] AGENT: SAIL's?   (SAIL का?)\n[48s] CUSTOMER: Yes.   (हाँ जी।)\n[49s] AGENT: I see. So sir, try it with JSW once. I will give you the best price.   (अच्छा। तो सर एक बार JSW से भी करके देखिए ना। मैं आपको बेस्ट प्राइस करके देता हूँ।)\n[52s] CUSTOMER: We have tried, but what is the rate now?   (ट्राई तो कर रखा है, पर रेट क्या हो गया?)\n[54s] AGENT: For what?   (किसका?)\n[55s] CUSTOMER: For HR.   (HR का।)\n[55s] AGENT: Sir, for HR, the rate... what is your location, sir?   (सर HR का तो अभी रेट्स आपका लोकेशन कौन सा है सर यह?)\n[58s] CUSTOMER: Patiala, Punjab. Patiala district, Nabha. District Patiala, Nabha.   (पटियाला, पंजाब। पटियाला डिस्ट्रिक्ट, नाभा। डिस्ट्रिक्ट पटियाला, नाभा।)\n[60s] AGENT: Patiala. So sir, the rate is approximately 63, ex-Ghaziabad.   (पटियाला। तो सर अप्प्रोक्स 63 का रेट्स चल रहा है सर, एक्स-गाज़ियाबाद।)\n[63s] CUSTOMER: From Ghaziabad?   (गाज़ियाबाद से?)\n[64s] AGENT: Yes, yes.   (यस, यस।)\n[65s] AGENT: And sir, the prices are increasing, sir. Until yesterday, sir, it was approximately 62, today it increased by one more rupee. Earlier it was 61.5, sir. The prices are increasing.   (और सर प्राइसिंग्स बढ़ ही रहे हैं सर। अभी कल तक ही सर लगभग 62 था, आज एक रुपया और बढ़ गया। पहले 61.5 था सर। प्राइसिंग्स बढ़ ही रही है।)\n[70s] CUSTOMER: Does your material come to anyone here, sir?   (आपका किसी यहां किसी के पास माल आता है सर?)\n[72s] AGENT: Sir, it comes to many people there.   (सर वहां पे बहुत जन बहुत जनों के पास आता है।)\n[74s] CUSTOMER: In Nabha?   (नाभा में?)\n[75s] AGENT: Sir, I'll have to check for Nabha. Otherwise, right now in Ludhiana   (सर नाभा में तो चेक करना पड़ेगा। बाकी अभी लुधियाने में)\n[77s] CUSTOMER: There is a party with me, I will ask them. I think if it works out with them, then I will arrange your talk with them.   (एक मेरे साथ एक पार्टी है, उससे पूछ लूंगा। वो मेरे ख्याल से अगर उससे बात बनती है फिर मैं उनके साथ कर लूंगा आपकी बात।)\n[82s] AGENT: Okay.   (ओके।)\n[82s] AGENT: Like right now in Ludhiana, there is a location whose name is... this location called Miller Ganj, it comes there.   (अभी जैसे लुधियाना में है ना, एक लोकेशन है जिसका नाम है यह जो मिलरगंज करके है ना लोकेशन, वहां पे आती है।)\n[88s] CUSTOMER: Yes, yes, yes. That's the market, the bazaar, right?   (हाँ हाँ जी जी। वो तो मार्केट, बाज़ार हो गया ना।)\n[90s] AGENT: Yes. So in some places, we also have small stockyards, so we keep material there as well, sir. According to the requirement, whatever is in demand there, what is procured more, we keep that, sir.   (हाँ। तो कुछ कुछ जगह पे छोटे-छोटे स्टॉकयार्ड्स भी हैं हमारे, तो वहां पे भी हम माल रखते हैं सर। रिक्वायरमेंट के अकॉर्डिंग जो जो जो जो चलता है वहां पे जो ज्यादा प्रोक्योर होता है, तो वो रखते हैं सर।)\n[96s] CUSTOMER: Give me the details for that place, I'll talk there. I'll ask there once.   (वो मुझे आप वहां का दे दो ना, मैं वहां बात कर लूंगा। अगर वहां से पूछ लूंगा एक बार।)\n[99s] AGENT: That place... sir, you have to purchase directly from us there. You will get the complete proforma invoice from us, sir. The whole system now, this is our B2B marketplace.   (वहां का सर डायरेक्टली वहां हमसे ही परचेस करना पड़ता है। आपको पूरा परफॉर्मा इनवॉइस हमसे ही आएगा सर। पूरा सिस्टम जो है ना अभी यह, यह B2B मार्केटप्लेस है हमारा।)\n[104s] CUSTOMER: Will my material come from Ghaziabad or will I get it from Ludhiana?   (यह मुझे मेरा मटेरियल गाज़ियाबाद से आएगा या मुझे लुधियाना से मिल जाएगा?)\n[107s] AGENT: Sir, this is checked based on current availability and the product, sir. Your current product, what is your requirement   (सर यह ना करंट अवेलेबिलिटी और प्रोडक्ट पे चेक होता है सर यह। आपका जो करंट प्रोडक्ट आपको क्या रिक्वायरमेंट है)\n[110s] CUSTOMER: Then from Ghaziabad, the freight will be very high for me.   (तो गाज़ियाबाद से तो मुझे फ्रेट बहुत पड़ जाएगा।)\n[113s] AGENT: Yes sir, the freight, sir, will depend upon your quantity, which material you need, that will also matter, right sir? What thickness it is, what it is. So we'll have to check that.   (हाँ सर, फ्रेट सर डिपेंड अपॉन योर आपका क्वांटिटी कितना है, कौन सा मटेरियल चाहिए आपको, वो भी मैटर करेगा ना सर। कौन सा थिकनेस में है, क्या है। तो चेक करना पड़ेगा ना।)\n[118s] CUSTOMER: I will tell you after checking everything, I'll talk to you.   (मैं आपको बताता हूँ आपको चेक करके सारा, करता हूँ आपसे बात।)\n[121s] AGENT: Okay. If you want, tell me... is there any requirement for today? Is there any recent purchase plan for today?   (ठीक है। आपको चाहिए तो मुझे मुझे आज का कोई आज का कुछ रिक्वायरमेंट है क्या? अभी अभी रिसेंटली कोई परचेस का प्लान है आज का?)\n[125s] CUSTOMER: This rate you mentioned, for what... the rate you mentioned, how did you mention it?   (यह जो रेट आपने बताए, यह किसके जो रेट बताया, कैसे बताया है?)\n[127s] AGENT: The rate I just told you, sir, is ex-Ghaziabad.   (अभी जो मैंने आपको रेट बताया सर, एक्स-गाज़ियाबाद का बताया है।)\n[129s] CUSTOMER: No, for what did you mention it?   (नहीं, किसका बताया ना?)\n[130s] AGENT: For what?   (किसका?)\n[131s] CUSTOMER: Meaning, did you mention it for current?   (मतलब के करंट पे बताया?)\n[133s] AGENT: Sir, I've told you for coil.   (सर कॉइल का बताया है यह।)\n[134s] CUSTOMER: No, for coil... you mean you didn't tell for cut sheet?   (नहीं कॉइल का तो मतलब कट शीट का नहीं बताया?)\n[136s] AGENT: For sheet, sir, you can consider it's two... 61... 62... it's 200 to 300 rupees higher.   (शीट का सर ऊपर आप समझ लीजिए दो 61 62 ऊपर टू टू थ्री हंड्रेड रुपीस का यह रहता है।)\n[140s] CUSTOMER: But sir, we need sheets.   (तो सर हमारे तो शीट लगती है ना।)\n[141s] AGENT: Sheet... yes sir, we can give it in sheets. We have the material.   (शीट हाँ सर, शीट में दे देंगे ना। मटेरियल तो है ना हमारे पास।)\n[143s] AGENT: So it will be 63,300, sir. It's like that.   (तो यह 63,300 हो जाएगा सर। वैसा है।)\n[145s] CUSTOMER: Yes?   (हाँ जी?)\n[146s] AGENT: 63,300.\n[148s] CUSTOMER: Yes.   (यस।)\n[149s] AGENT: Because right now, it's 63,350 for sheet, sir.   (क्योंकि अभी ना 63,350 है शीट का सर।)\n[151s] CUSTOMER: Okay.   (ठीक है।)\n[152s] AGENT: Okay.   (ओके।)\n[153s] AGENT: Hello? Your voice is breaking, sir.   (हेलो? आपकी आवाज़ कट रही है सर।)\n[155s] CUSTOMER: I will tell you as soon as there is a requirement, I will let you know.   (मैं बोलूंगा आपको जैसे ही रिक्वायरमेंट होगी मैं बताता हूँ आपको।)\n[157s] AGENT: Okay, okay. So now, I was asking, is there any procurement plan for this month?   (चलेगा, चलेगा। तो अभी अभी मैं यह पूछ रहा था, यह महीने में अभी कुछ प्रोक्योरमेंट का प्लान हो रहा है क्या आपका?)\n[160s] CUSTOMER: No, not right now. I just bought some material yesterday.   (नहीं, अभी तो नहीं है। अभी मैं कल ही लिया है मटेरियल थोड़ा सा।)\n[163s] AGENT: I see.   (अच्छा।)\n[164s] AGENT: Okay. So is there anything in the next week? Is anything coming up next week?   (ठीक है। तो अभी नेक्स्ट वीक में कुछ है? आ रहा है नेक्स्ट वीक में कुछ?)\n[166s] CUSTOMER: In the next week... yes, we will do it in the next week itself.   (नेक्स्ट वीक में हाँ, नेक्स्ट वीक में ही करेंगे।)\n[168s] AGENT: In the next week, what?   (नेक्स्ट वीक में क्या?)\n[169s] CUSTOMER: In the next week... in the next week, after talking to you, I will proceed.   (नेक्स्ट वीक में नेक्स्ट वीक में आपसे बात करके फिर मैं आगे करता हूँ।)\n[173s] AGENT: Okay, okay sir. I have also sent you my card. Let's stay connected, sir, okay?   (चलेगा, चलेगा सर। मैं आपको ना मैंने अपना कार्ड भी भेज दिया है। कनेक्ट में रहते हैं सर, ठीक है?)\n[176s] CUSTOMER: Okay sir. Okay sir.   (ओके सर। ओके सर।)\n[177s] AGENT: Okay. Your good... good name, sir?   (ओके। यह आपका गुड शुभ नाम सर आपका?)\n[178s] CUSTOMER: Sarabjit.   (सरबजीत।)\n[179s] AGENT: Okay. Thank you sir. Yeah.   (ओके। थैंक यू सर। या।)\n[181s] CUSTOMER: Okay sir.   (ओके सर।)\n[182s] AGENT: Okay.   (ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 79,
  "connected": 1,
  "audio_notes": "clear: There is some background noise and chatter on the customer's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "79 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When the customer says they will call you back next week, take control and set a specific follow-up yourself, for example: 'Great, I will call you next Tuesday to discuss a quote.'",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "not_in_stockyard",
  "supply_details": "Agent quoted ex-Ghaziabad for a customer in Patiala and could not confirm if the required material was available at the closer Ludhiana stockyard, creating a freight cost concern for the customer.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent spoke with a diesel tank manufacturer in Patiala requiring ~15 MT of HR sheets monthly, currently sourced from SAIL. The agent gathered basic requirements but failed to get specific material details. The customer raised a concern about high freight costs from the quoted location (Ghaziabad), and the call ended without a firm next step, with the customer promising to call back.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yes, this is Ronak Mehta speaking from JSW One. Hello sir. I was saying, sir, is there any requirement for HR or CR coming up for you right now?\", \"comment\": \"Agent did not ask for permission to speak and instead jumped directly into a requirement question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I was saying, sir, is there any requirement for HR or CR coming up for you right now?\", \"comment\": \"Agent did not lead with a price or supply hook, instead opening with a generic question about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"what do you make, by the way?\", \"comment\": \"Agent successfully discovered what the customer makes, their monthly tonnage, and their current supplier (SAIL), but did not ask about payment terms or JSW's potential share of business.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I will give you the best price.\", \"comment\": \"Agent pitched on price and mentioned premium material, which were relevant to the conversation, although it was reactive to customer questions.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Although the customer had no immediate requirement, the agent failed to capture the specific grade and thickness needed to prepare a future quote.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I have also sent you my card. Let's stay connected, sir, okay?\", \"comment\": \"Agent did not establish a specific next action, ending with a vague 'Let's stay connected' instead of setting a firm callback date.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"When the customer says they will call you back next week, take control and set a specific follow-up yourself, for example: 'Great, I will call you next Tuesday to discuss a quote.'\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"not_in_stockyard\", \"supply_details\": \"Agent quoted ex-Ghaziabad for a customer in Patiala and could not confirm if the required material was available at the closer Ludhiana stockyard, creating a freight cost concern for the customer.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"handled\", \"evidence\": \"We take SAIL's.\", \"response\": \"So sir, a- a- once JSW se bhi karke dekhiye na. Main aapko best price karke deta hoon.\"}, {\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"Then from Ghaziabad, the freight will be very high for me.\", \"response\": \"Yes sir, the freight, sir, will depend upon your quantity, which material you need, that will also matter, right sir?\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"I will tell you as soon as there is a requirement, I will let you know.\", \"response\": \"Okay, okay. So now, I was asking, is there any procurement plan for this month?\"}], \"call_summary\": \"The agent spoke with a diesel tank manufacturer in Patiala requiring ~15 MT of HR sheets monthly, currently sourced from SAIL. The agent gathered basic requirements but failed to get specific material details. The customer raised a concern about high freight costs from the quoted location (Ghaziabad), and the call ended without a firm next step, with the customer promising to call back.\"}",
  "error": null,
  "latency_ms": 48237,
  "input_tokens": 5754,
  "output_tokens": 1116,
  "created_at": "2026-09-25 10:58:07",
  "sentiment": "positive",
  "sentiment_score": 0.154,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 2,
  "lex_hits": 12,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.624,
  "agent_talk_sec": 96.8,
  "customer_talk_sec": 58.4,
  "dead_air_sec": 211.8,
  "longest_monologue_sec": 6.4,
  "agent_wpm": 322.9,
  "interruptions": 0,
  "agent_turns": 42,
  "customer_turns": 37,
  "discovery_qs": 26,
  "words_agent": 521,
  "words_customer": 278,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178912096641",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.18,
      "end_s": 5.6,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178912096641",
      "idx": 1,
      "speaker": "agent",
      "start_s": 6.1,
      "end_s": 6.49,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178912096641",
      "idx": 2,
      "speaker": "customer",
      "start_s": 7.0,
      "end_s": 7.33,
      "text_en": "Yes.",
      "text_native": "हाँ जी।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 3,
      "speaker": "agent",
      "start_s": 7.6,
      "end_s": 13.31,
      "text_en": "Yes, this is Ronak Mehta speaking from JSW One. Hello sir. I was saying, sir, is there any requirement for HR or CR coming up for you right now? For this diesel tank?",
      "text_native": "जी, रोनक मेहता बात कर रहा हूँ मैं JSW One से। नमस्ते सर। मैं यह बोल रहा था सर अभी HR या CR की कुछ रिक्वायरमेंट आ रही है सर अभी आपकी? यह डीज़ल टैंक के लिए?"
    },
    {
      "ucid": "21112178912096641",
      "idx": 4,
      "speaker": "customer",
      "start_s": 13.68,
      "end_s": 14.6,
      "text_en": "No, not right now, sir.",
      "text_native": "नहीं आ रही सर अभी।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 5,
      "speaker": "agent",
      "start_s": 15.0,
      "end_s": 17.8,
      "text_en": "Have you already purchased or how is it, sir? What is your cycle like, what is your purchase cycle like?",
      "text_native": "आपने ऑलरेडी परचेस कर लिया है या कैसा है सर आपका साइकिल कैसा है आपका परचेस साइकिल कैसा है?"
    },
    {
      "ucid": "21112178912096641",
      "idx": 6,
      "speaker": "customer",
      "start_s": 18.24,
      "end_s": 19.6,
      "text_en": "For now, sir, we just purchased locally.",
      "text_native": "अभी तो सर लोकल परचेस ही किया था।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 7,
      "speaker": "agent",
      "start_s": 20.38,
      "end_s": 23.0,
      "text_en": "Okay. So how many tons, how much do you purchase locally in a month?",
      "text_native": "ओके। तो कितना टन आपने कितना महीने में कितना लोकल आप परचेस कर लेते हैं?"
    },
    {
      "ucid": "21112178912096641",
      "idx": 8,
      "speaker": "customer",
      "start_s": 23.3,
      "end_s": 27.0,
      "text_en": "Sir, per month is less right now, around fifteen tons of material is needed.",
      "text_native": "सर पर मंथ तो अभी कम ही है, पंद्रह एक टन माल लगता है।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 9,
      "speaker": "agent",
      "start_s": 27.0,
      "end_s": 31.8,
      "text_en": "Sir, I can give it from my end. It will be done from JSW for you. You will also get premium material if you... if you... what do you make, by the way?",
      "text_native": "सर दे दूंगा ना मैं अभी मेरे यहां से। JSW से हो जाएगा आपको। प्रीमियम मटेरियल भी मिल जाएगा अगर आप उसमें अगर आप आप क्या बनाते हैं वैसे?"
    },
    {
      "ucid": "21112178912096641",
      "idx": 10,
      "speaker": "customer",
      "start_s": 32.1,
      "end_s": 34.8,
      "text_en": "I need 8-ton sheets, sir, complete. Of both gauges.",
      "text_native": "मेरे आठ टन की चद्दरें लगती है सर पूरी। दोनों गेज की।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 11,
      "speaker": "agent",
      "start_s": 35.6,
      "end_s": 36.4,
      "text_en": "What is made, sir?",
      "text_native": "क्या बनता है सर?"
    },
    {
      "ucid": "21112178912096641",
      "idx": 12,
      "speaker": "customer",
      "start_s": 36.7,
      "end_s": 38.0,
      "text_en": "Diesel tanks are made.",
      "text_native": "डीज़ल टैंक बनता है।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 13,
      "speaker": "agent",
      "start_s": 38.6,
      "end_s": 41.2,
      "text_en": "Okay. So sir, which material do you take from local as well? Of which brand?",
      "text_native": "ओके। तो सर आप कौन सा मटेरियल लेते हैं लोकल से भी? कौन से कौन से ब्रांड का?"
    },
    {
      "ucid": "21112178912096641",
      "idx": 14,
      "speaker": "customer",
      "start_s": 41.5,
      "end_s": 42.8,
      "text_en": "We only take HR from the market.",
      "text_native": "HR ही लेते हैं मार्केट से।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 15,
      "speaker": "agent",
      "start_s": 43.0,
      "end_s": 45.5,
      "text_en": "By HR, you mean which company's do you take? Tata, SAIL, NMDC, JSW?",
      "text_native": "HR से मतलब कौन सी कंपनी का लेते हैं? Tata, SAIL, NMDC, JSW?"
    },
    {
      "ucid": "21112178912096641",
      "idx": 16,
      "speaker": "customer",
      "start_s": 45.5,
      "end_s": 46.5,
      "text_en": "We take SAIL's.",
      "text_native": "SAIL का लेते हैं।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 17,
      "speaker": "agent",
      "start_s": 46.5,
      "end_s": 47.8,
      "text_en": "SAIL's?",
      "text_native": "SAIL का?"
    },
    {
      "ucid": "21112178912096641",
      "idx": 18,
      "speaker": "customer",
      "start_s": 48.0,
      "end_s": 48.3,
      "text_en": "Yes.",
      "text_native": "हाँ जी।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 19,
      "speaker": "agent",
      "start_s": 48.6,
      "end_s": 52.0,
      "text_en": "I see. So sir, try it with JSW once. I will give you the best price.",
      "text_native": "अच्छा। तो सर एक बार JSW से भी करके देखिए ना। मैं आपको बेस्ट प्राइस करके देता हूँ।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 20,
      "speaker": "customer",
      "start_s": 52.0,
      "end_s": 53.8,
      "text_en": "We have tried, but what is the rate now?",
      "text_native": "ट्राई तो कर रखा है, पर रेट क्या हो गया?"
    },
    {
      "ucid": "21112178912096641",
      "idx": 21,
      "speaker": "agent",
      "start_s": 54.0,
      "end_s": 54.4,
      "text_en": "For what?",
      "text_native": "किसका?"
    },
    {
      "ucid": "21112178912096641",
      "idx": 22,
      "speaker": "customer",
      "start_s": 54.7,
      "end_s": 55.2,
      "text_en": "For HR.",
      "text_native": "HR का।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 23,
      "speaker": "agent",
      "start_s": 55.4,
      "end_s": 57.4,
      "text_en": "Sir, for HR, the rate... what is your location, sir?",
      "text_native": "सर HR का तो अभी रेट्स आपका लोकेशन कौन सा है सर यह?"
    },
    {
      "ucid": "21112178912096641",
      "idx": 24,
      "speaker": "customer",
      "start_s": 57.8,
      "end_s": 60.4,
      "text_en": "Patiala, Punjab. Patiala district, Nabha. District Patiala, Nabha.",
      "text_native": "पटियाला, पंजाब। पटियाला डिस्ट्रिक्ट, नाभा। डिस्ट्रिक्ट पटियाला, नाभा।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 25,
      "speaker": "agent",
      "start_s": 60.4,
      "end_s": 62.6,
      "text_en": "Patiala. So sir, the rate is approximately 63, ex-Ghaziabad.",
      "text_native": "पटियाला। तो सर अप्प्रोक्स 63 का रेट्स चल रहा है सर, एक्स-गाज़ियाबाद।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 26,
      "speaker": "customer",
      "start_s": 63.2,
      "end_s": 63.8,
      "text_en": "From Ghaziabad?",
      "text_native": "गाज़ियाबाद से?"
    },
    {
      "ucid": "21112178912096641",
      "idx": 27,
      "speaker": "agent",
      "start_s": 64.2,
      "end_s": 64.6,
      "text_en": "Yes, yes.",
      "text_native": "यस, यस।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 28,
      "speaker": "agent",
      "start_s": 65.1,
      "end_s": 69.6,
      "text_en": "And sir, the prices are increasing, sir. Until yesterday, sir, it was approximately 62, today it increased by one more rupee. Earlier it was 61.5, sir. The prices are increasing.",
      "text_native": "और सर प्राइसिंग्स बढ़ ही रहे हैं सर। अभी कल तक ही सर लगभग 62 था, आज एक रुपया और बढ़ गया। पहले 61.5 था सर। प्राइसिंग्स बढ़ ही रही है।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 29,
      "speaker": "customer",
      "start_s": 69.8,
      "end_s": 71.6,
      "text_en": "Does your material come to anyone here, sir?",
      "text_native": "आपका किसी यहां किसी के पास माल आता है सर?"
    },
    {
      "ucid": "21112178912096641",
      "idx": 30,
      "speaker": "agent",
      "start_s": 71.8,
      "end_s": 73.8,
      "text_en": "Sir, it comes to many people there.",
      "text_native": "सर वहां पे बहुत जन बहुत जनों के पास आता है।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 31,
      "speaker": "customer",
      "start_s": 73.8,
      "end_s": 74.6,
      "text_en": "In Nabha?",
      "text_native": "नाभा में?"
    },
    {
      "ucid": "21112178912096641",
      "idx": 32,
      "speaker": "agent",
      "start_s": 74.9,
      "end_s": 77.2,
      "text_en": "Sir, I'll have to check for Nabha. Otherwise, right now in Ludhiana",
      "text_native": "सर नाभा में तो चेक करना पड़ेगा। बाकी अभी लुधियाने में"
    },
    {
      "ucid": "21112178912096641",
      "idx": 33,
      "speaker": "customer",
      "start_s": 77.2,
      "end_s": 81.4,
      "text_en": "There is a party with me, I will ask them. I think if it works out with them, then I will arrange your talk with them.",
      "text_native": "एक मेरे साथ एक पार्टी है, उससे पूछ लूंगा। वो मेरे ख्याल से अगर उससे बात बनती है फिर मैं उनके साथ कर लूंगा आपकी बात।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 34,
      "speaker": "agent",
      "start_s": 81.7,
      "end_s": 82.0,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 35,
      "speaker": "agent",
      "start_s": 82.4,
      "end_s": 87.8,
      "text_en": "Like right now in Ludhiana, there is a location whose name is... this location called Miller Ganj, it comes there.",
      "text_native": "अभी जैसे लुधियाना में है ना, एक लोकेशन है जिसका नाम है यह जो मिलरगंज करके है ना लोकेशन, वहां पे आती है।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 36,
      "speaker": "customer",
      "start_s": 87.8,
      "end_s": 89.8,
      "text_en": "Yes, yes, yes. That's the market, the bazaar, right?",
      "text_native": "हाँ हाँ जी जी। वो तो मार्केट, बाज़ार हो गया ना।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 37,
      "speaker": "agent",
      "start_s": 90.0,
      "end_s": 96.4,
      "text_en": "Yes. So in some places, we also have small stockyards, so we keep material there as well, sir. According to the requirement, whatever is in demand there, what is procured more, we keep that, sir.",
      "text_native": "हाँ। तो कुछ कुछ जगह पे छोटे-छोटे स्टॉकयार्ड्स भी हैं हमारे, तो वहां पे भी हम माल रखते हैं सर। रिक्वायरमेंट के अकॉर्डिंग जो जो जो जो चलता है वहां पे जो ज्यादा प्रोक्योर होता है, तो वो रखते हैं सर।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 38,
      "speaker": "customer",
      "start_s": 96.4,
      "end_s": 99.4,
      "text_en": "Give me the details for that place, I'll talk there. I'll ask there once.",
      "text_native": "वो मुझे आप वहां का दे दो ना, मैं वहां बात कर लूंगा। अगर वहां से पूछ लूंगा एक बार।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 39,
      "speaker": "agent",
      "start_s": 99.4,
      "end_s": 104.2,
      "text_en": "That place... sir, you have to purchase directly from us there. You will get the complete proforma invoice from us, sir. The whole system now, this is our B2B marketplace.",
      "text_native": "वहां का सर डायरेक्टली वहां हमसे ही परचेस करना पड़ता है। आपको पूरा परफॉर्मा इनवॉइस हमसे ही आएगा सर। पूरा सिस्टम जो है ना अभी यह, यह B2B मार्केटप्लेस है हमारा।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 40,
      "speaker": "customer",
      "start_s": 104.2,
      "end_s": 106.8,
      "text_en": "Will my material come from Ghaziabad or will I get it from Ludhiana?",
      "text_native": "यह मुझे मेरा मटेरियल गाज़ियाबाद से आएगा या मुझे लुधियाना से मिल जाएगा?"
    },
    {
      "ucid": "21112178912096641",
      "idx": 41,
      "speaker": "agent",
      "start_s": 107.0,
      "end_s": 110.4,
      "text_en": "Sir, this is checked based on current availability and the product, sir. Your current product, what is your requirement",
      "text_native": "सर यह ना करंट अवेलेबिलिटी और प्रोडक्ट पे चेक होता है सर यह। आपका जो करंट प्रोडक्ट आपको क्या रिक्वायरमेंट है"
    },
    {
      "ucid": "21112178912096641",
      "idx": 42,
      "speaker": "customer",
      "start_s": 110.4,
      "end_s": 112.4,
      "text_en": "Then from Ghaziabad, the freight will be very high for me.",
      "text_native": "तो गाज़ियाबाद से तो मुझे फ्रेट बहुत पड़ जाएगा।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 43,
      "speaker": "agent",
      "start_s": 112.8,
      "end_s": 118.0,
      "text_en": "Yes sir, the freight, sir, will depend upon your quantity, which material you need, that will also matter, right sir? What thickness it is, what it is. So we'll have to check that.",
      "text_native": "हाँ सर, फ्रेट सर डिपेंड अपॉन योर आपका क्वांटिटी कितना है, कौन सा मटेरियल चाहिए आपको, वो भी मैटर करेगा ना सर। कौन सा थिकनेस में है, क्या है। तो चेक करना पड़ेगा ना।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 44,
      "speaker": "customer",
      "start_s": 118.4,
      "end_s": 120.8,
      "text_en": "I will tell you after checking everything, I'll talk to you.",
      "text_native": "मैं आपको बताता हूँ आपको चेक करके सारा, करता हूँ आपसे बात।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 45,
      "speaker": "agent",
      "start_s": 121.2,
      "end_s": 124.4,
      "text_en": "Okay. If you want, tell me... is there any requirement for today? Is there any recent purchase plan for today?",
      "text_native": "ठीक है। आपको चाहिए तो मुझे मुझे आज का कोई आज का कुछ रिक्वायरमेंट है क्या? अभी अभी रिसेंटली कोई परचेस का प्लान है आज का?"
    },
    {
      "ucid": "21112178912096641",
      "idx": 46,
      "speaker": "customer",
      "start_s": 124.6,
      "end_s": 126.8,
      "text_en": "This rate you mentioned, for what... the rate you mentioned, how did you mention it?",
      "text_native": "यह जो रेट आपने बताए, यह किसके जो रेट बताया, कैसे बताया है?"
    },
    {
      "ucid": "21112178912096641",
      "idx": 47,
      "speaker": "agent",
      "start_s": 127.2,
      "end_s": 129.2,
      "text_en": "The rate I just told you, sir, is ex-Ghaziabad.",
      "text_native": "अभी जो मैंने आपको रेट बताया सर, एक्स-गाज़ियाबाद का बताया है।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 48,
      "speaker": "customer",
      "start_s": 129.4,
      "end_s": 130.2,
      "text_en": "No, for what did you mention it?",
      "text_native": "नहीं, किसका बताया ना?"
    },
    {
      "ucid": "21112178912096641",
      "idx": 49,
      "speaker": "agent",
      "start_s": 130.4,
      "end_s": 130.8,
      "text_en": "For what?",
      "text_native": "किसका?"
    },
    {
      "ucid": "21112178912096641",
      "idx": 50,
      "speaker": "customer",
      "start_s": 131.0,
      "end_s": 132.2,
      "text_en": "Meaning, did you mention it for current?",
      "text_native": "मतलब के करंट पे बताया?"
    },
    {
      "ucid": "21112178912096641",
      "idx": 51,
      "speaker": "agent",
      "start_s": 132.6,
      "end_s": 133.8,
      "text_en": "Sir, I've told you for coil.",
      "text_native": "सर कॉइल का बताया है यह।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 52,
      "speaker": "customer",
      "start_s": 134.0,
      "end_s": 135.6,
      "text_en": "No, for coil... you mean you didn't tell for cut sheet?",
      "text_native": "नहीं कॉइल का तो मतलब कट शीट का नहीं बताया?"
    },
    {
      "ucid": "21112178912096641",
      "idx": 53,
      "speaker": "agent",
      "start_s": 135.8,
      "end_s": 139.2,
      "text_en": "For sheet, sir, you can consider it's two... 61... 62... it's 200 to 300 rupees higher.",
      "text_native": "शीट का सर ऊपर आप समझ लीजिए दो 61 62 ऊपर टू टू थ्री हंड्रेड रुपीस का यह रहता है।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 54,
      "speaker": "customer",
      "start_s": 139.6,
      "end_s": 140.8,
      "text_en": "But sir, we need sheets.",
      "text_native": "तो सर हमारे तो शीट लगती है ना।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 55,
      "speaker": "agent",
      "start_s": 141.0,
      "end_s": 142.8,
      "text_en": "Sheet... yes sir, we can give it in sheets. We have the material.",
      "text_native": "शीट हाँ सर, शीट में दे देंगे ना। मटेरियल तो है ना हमारे पास।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 56,
      "speaker": "agent",
      "start_s": 143.2,
      "end_s": 144.8,
      "text_en": "So it will be 63,300, sir. It's like that.",
      "text_native": "तो यह 63,300 हो जाएगा सर। वैसा है।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 57,
      "speaker": "customer",
      "start_s": 145.0,
      "end_s": 145.4,
      "text_en": "Yes?",
      "text_native": "हाँ जी?"
    },
    {
      "ucid": "21112178912096641",
      "idx": 58,
      "speaker": "agent",
      "start_s": 146.0,
      "end_s": 147.8,
      "text_en": "63,300.",
      "text_native": "63,300."
    },
    {
      "ucid": "21112178912096641",
      "idx": 59,
      "speaker": "customer",
      "start_s": 147.8,
      "end_s": 148.0,
      "text_en": "Yes.",
      "text_native": "यस।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 60,
      "speaker": "agent",
      "start_s": 148.6,
      "end_s": 150.8,
      "text_en": "Because right now, it's 63,350 for sheet, sir.",
      "text_native": "क्योंकि अभी ना 63,350 है शीट का सर।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 61,
      "speaker": "customer",
      "start_s": 151.0,
      "end_s": 151.8,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 62,
      "speaker": "agent",
      "start_s": 152.4,
      "end_s": 152.8,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 63,
      "speaker": "agent",
      "start_s": 153.4,
      "end_s": 154.6,
      "text_en": "Hello? Your voice is breaking, sir.",
      "text_native": "हेलो? आपकी आवाज़ कट रही है सर।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 64,
      "speaker": "customer",
      "start_s": 154.6,
      "end_s": 156.8,
      "text_en": "I will tell you as soon as there is a requirement, I will let you know.",
      "text_native": "मैं बोलूंगा आपको जैसे ही रिक्वायरमेंट होगी मैं बताता हूँ आपको।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 65,
      "speaker": "agent",
      "start_s": 157.0,
      "end_s": 159.8,
      "text_en": "Okay, okay. So now, I was asking, is there any procurement plan for this month?",
      "text_native": "चलेगा, चलेगा। तो अभी अभी मैं यह पूछ रहा था, यह महीने में अभी कुछ प्रोक्योरमेंट का प्लान हो रहा है क्या आपका?"
    },
    {
      "ucid": "21112178912096641",
      "idx": 66,
      "speaker": "customer",
      "start_s": 160.2,
      "end_s": 162.8,
      "text_en": "No, not right now. I just bought some material yesterday.",
      "text_native": "नहीं, अभी तो नहीं है। अभी मैं कल ही लिया है मटेरियल थोड़ा सा।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 67,
      "speaker": "agent",
      "start_s": 163.0,
      "end_s": 163.4,
      "text_en": "I see.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 68,
      "speaker": "agent",
      "start_s": 164.2,
      "end_s": 166.0,
      "text_en": "Okay. So is there anything in the next week? Is anything coming up next week?",
      "text_native": "ठीक है। तो अभी नेक्स्ट वीक में कुछ है? आ रहा है नेक्स्ट वीक में कुछ?"
    },
    {
      "ucid": "21112178912096641",
      "idx": 69,
      "speaker": "customer",
      "start_s": 166.0,
      "end_s": 167.8,
      "text_en": "In the next week... yes, we will do it in the next week itself.",
      "text_native": "नेक्स्ट वीक में हाँ, नेक्स्ट वीक में ही करेंगे।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 70,
      "speaker": "agent",
      "start_s": 168.2,
      "end_s": 168.8,
      "text_en": "In the next week, what?",
      "text_native": "नेक्स्ट वीक में क्या?"
    },
    {
      "ucid": "21112178912096641",
      "idx": 71,
      "speaker": "customer",
      "start_s": 168.8,
      "end_s": 172.4,
      "text_en": "In the next week... in the next week, after talking to you, I will proceed.",
      "text_native": "नेक्स्ट वीक में नेक्स्ट वीक में आपसे बात करके फिर मैं आगे करता हूँ।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 72,
      "speaker": "agent",
      "start_s": 172.6,
      "end_s": 175.4,
      "text_en": "Okay, okay sir. I have also sent you my card. Let's stay connected, sir, okay?",
      "text_native": "चलेगा, चलेगा सर। मैं आपको ना मैंने अपना कार्ड भी भेज दिया है। कनेक्ट में रहते हैं सर, ठीक है?"
    },
    {
      "ucid": "21112178912096641",
      "idx": 73,
      "speaker": "customer",
      "start_s": 175.6,
      "end_s": 176.4,
      "text_en": "Okay sir. Okay sir.",
      "text_native": "ओके सर। ओके सर।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 74,
      "speaker": "agent",
      "start_s": 176.6,
      "end_s": 178.0,
      "text_en": "Okay. Your good... good name, sir?",
      "text_native": "ओके। यह आपका गुड शुभ नाम सर आपका?"
    },
    {
      "ucid": "21112178912096641",
      "idx": 75,
      "speaker": "customer",
      "start_s": 178.2,
      "end_s": 179.0,
      "text_en": "Sarabjit.",
      "text_native": "सरबजीत।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 76,
      "speaker": "agent",
      "start_s": 179.4,
      "end_s": 180.6,
      "text_en": "Okay. Thank you sir. Yeah.",
      "text_native": "ओके। थैंक यू सर। या।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 77,
      "speaker": "customer",
      "start_s": 180.6,
      "end_s": 181.2,
      "text_en": "Okay sir.",
      "text_native": "ओके सर।"
    },
    {
      "ucid": "21112178912096641",
      "idx": 78,
      "speaker": "agent",
      "start_s": 181.8,
      "end_s": 182.2,
      "text_en": "Okay.",
      "text_native": "ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178912096641",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Yes, this is Ronak Mehta speaking from JSW One. Hello sir. I was saying, sir, is there any requirement for HR or CR coming up for you right now?",
      "comment": "Agent did not ask for permission to speak and instead jumped directly into a requirement question."
    },
    {
      "ucid": "21112178912096641",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I was saying, sir, is there any requirement for HR or CR coming up for you right now?",
      "comment": "Agent did not lead with a price or supply hook, instead opening with a generic question about requirements."
    },
    {
      "ucid": "21112178912096641",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 4,
      "evidence": "what do you make, by the way?",
      "comment": "Agent successfully discovered what the customer makes, their monthly tonnage, and their current supplier (SAIL), but did not ask about payment terms or JSW's potential share of business."
    },
    {
      "ucid": "21112178912096641",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I will give you the best price.",
      "comment": "Agent pitched on price and mentioned premium material, which were relevant to the conversation, although it was reactive to customer questions."
    },
    {
      "ucid": "21112178912096641",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Although the customer had no immediate requirement, the agent failed to capture the specific grade and thickness needed to prepare a future quote."
    },
    {
      "ucid": "21112178912096641",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I have also sent you my card. Let's stay connected, sir, okay?",
      "comment": "Agent did not establish a specific next action, ending with a vague 'Let's stay connected' instead of setting a firm callback date."
    }
  ],
  "objections": [
    {
      "ucid": "21112178912096641",
      "obj_type": "incumbent_supplier",
      "state": "handled",
      "evidence": "We take SAIL's.",
      "response": "So sir, a- a- once JSW se bhi karke dekhiye na. Main aapko best price karke deta hoon."
    },
    {
      "ucid": "21112178912096641",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "Then from Ghaziabad, the freight will be very high for me.",
      "response": "Yes sir, the freight, sir, will depend upon your quantity, which material you need, that will also matter, right sir?"
    },
    {
      "ucid": "21112178912096641",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "I will tell you as soon as there is a requirement, I will let you know.",
      "response": "Okay, okay. So now, I was asking, is there any procurement plan for this month?"
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}